IFB Industries Complaints & Reviews

I purchased a IFB oven 25SC3 from New Berco Electronic, Uttam Nagar on 25 October, 2013. The dealer told to me that the IFB technician will come to you for giving Demo for the above. But till date no one from the Company side came to me for giving the Demo. I have called the customer care of IFB around 3 time and explain the all the matter. They told me that they have given the franchise to some agency and gave me the contact number of them .On calling the franchise they told me that they will send the technician to us shortly but no one came for giving the demo. Even we I call their technician they gave me false commitment like they are coming in 15 minutes, they are about to reach and after some time they switch off their mobile or dint pick the phone. I have called the franchise abut 5 times. Kindly take necessary action & resolve the matter

Bhaskar Singh Rautela
[protected]
S-230 B Mohan Garden
Uttam Nagar New Delhi 110059
customer code[protected]
Demo Code:[protected]

My ifb clothes dryer is under AMC. I had lodged in a complaint on The 10th of nov, and the complaint no is 11830449. Despite repeatedly requests no one has come to fix the problem. The number of the area manager was given to me - [protected]. He just makes false promises and now has stopped taking my calls. Absolute pathetic service by IFB! Never go in for their products!

This is an issue regarding the service of IFB washing machine. We have signed an Annual Maintenance Contract (AMC) with I Matrix Consultancy (Franchisee: IFB Industries Limited, No. 123, M.T.H. Road, Ist Floor, Indian Bank Upstairs, Ambattur, Chennai- 600 053. The invoice cum receipt for the AMC was given by IFB INDUSTRIES LIMITED (HOME Appliances Division) Old No. 37, New No. 6. Arcot Road, Vadapalani, Chennai-600 026) . On the 18th of October 2013 I registered a service request with IFB as the wringer in the machine was not working. I called up the toll free number of IFB and after registration of my complaint I got the complaint number[protected]. After two days the service people came and examined the machine and said they need to get some spare parts. But till date nobody has come and serviced the machine. I have called the IFB office (“24 Hrs” Customer Care- Dial No[protected] many a times but they kept saying that the problem will be rectified within 24 hrs. I was asked to call Mr. Saiju (Phone No: [protected]) whom I was told is the MD of I Matrix and explain the problem. I did that and he told me that they will be getting the spare parts on 13.11.2013 and they will repair the machine on 14.11.2013. but nothing has been done so far. On 16.11.2013 two persons from I Matrix came and said they had come for general servicing. When I questioned about the complaint which we had registered already they were not even aware of that problem and they went away doing nothing. On 20.11.2013 when I enquired with the customer care about this issue they said the complaint is closed. I wonder how a complaint can be closed without the problem being rectified. I request the concerned authorities to do the needful and take action immediately against the erring and fraudulent industry. If not I do not have any other choice expect going in for legal action against the fraudulent industry. Thank You Regards G. Chandrasekaran

I brought a brand new top loader ifb washing machine, the ifb guy came for the demo.. The error functions e1.. E2... Are not working as given in the manual. They replaced with a new machine, again the demo guy came in... Once again the e2 error function is not working in this machine also... The machine is performing as per the manual given. I have all the proofs regarding this also have the conversation recored... I want this issue to be...

My dishwasher was having problem from last 15 days... but after proper complaint on call centre.. it has been rectified by IFB. I came to know that after complaining at call centre number i.e.[protected] i get very quick response other wise i was calling to local technician, who has been unnecessarily misguiding me.. Thank You IFB care for your quick response

Respected sir, My fault is that I have purchased a washing machine of your company.My customer code is 2204647.However whenever it stops working it become easier to contact god than to get the help of your service provider.For now my complaint no:11819815 dated:8/11/2013, however not being attended till today and M/s Eden now saying that my complain has been cancelled since I haven't attend the call.God may knows who had call me since I have not received any call from their end and now they are asking me to log fresh complain .If this type of service is going on the only thing Ican do is to inform every body about your after sell service and to swar not to buy any IFB products by myself which I have already start doing.

Hello, This is regarding the poor service given to me. I have bought an ifb washing machine thinking this would be the best brand in the market and there will be good service, unfortunately i was completely wrong. Service is not up to the mark. I have bought ifb washing machine on 30/10/2011, and since then i am having problems using it. There is some problem in the drum of the machine where we put clothes, my clothes are getting torn. We have 2 small kids and their clothes are also torn. We went in loss of almost 80, 000 inr worth of clothes. I have called the customer care and area manager (Naga sai) 4 times within 2 months and also spoke with mr. Roy escalation contact, each time i call they just promise me something and that never happens, a ticket is raised each time i called, and then they close the ticket without informing me. 4 times they have taken the machine to service, unfortunately the issue is never resolved, when called again immediately, they would raise a ticket and close it. We are totally frustrated and hence writing this email to you, hoping you can take this matter forward. Please find the details below: Customer id : 308770 Purchase date: 30/10/2011 Warranty until: 29/10/2015 Recent issue raised date: 02/10/2013 Recent request number: 11584238 I hope ifb grievance cell will not work like the customer care nor the escalation contact, we need your help to resolve this. Regards, Sriram t [protected]

I made an online purchase for 1 ton split ac under exchange program on 30th October. My experience with online purchase is disgusting as IFB Jaipur people disown to this sell. last 3 days I am contacting their Alok, Manoj and Amit jain. but no solution to the supply. Manoj Rathi is rude and misbehave. He is demanding Rs.400 for taking window ac under exchange program. It was a bad decision to buy it online. I regret and put my experience to others so that they know what type of people IFB has to deal when an online order is placed. IFB local officials give support to the sales made thru a dealer only.

Dear concerned,

I have purchased a washing machine " IFB- EVA" and now it is in warrenty period. Now, there was abnormal sound from the machine while working and later on when the switch was on, the indicator light was off and then fumes were started from the machine. This is causing fear for us to operate teh machine. since it is in warranty period, kindly replace the machine with a new one.

Yours sincerely

Suresh Kumar

I had lodged a complaint about my IFB washing machine in the first week of August 2013. In spite of numerous calls to their customer care, service centre and their representatives and their polite assurances, they have done nothing. One cannot think of such lackadaisical attitude from such company. They are so shameless that they stop taking calls and talk of escalating the complaint. Its quite frustrating. Can someone suggest way out in a situation wherein they have monopoly in manufacture of parts also?

I own a IFB Washing Machine (6 Kg) and has stopped working. I have lodged a complaint on Oct 19th 2013 and till date no body has bothered to respond. I have tried to contact the customer service but those guys are illiterates. They do not understand the problem and the only answer they have is "We will get back to you", ofcourse time is indefinite. What should I do now? There is no response. I have contacted the below people. But absolutely no response. Worst thing is their phone is always busy. Rajkumar - [protected] Bharath - [protected] Nirmala[protected]/30585162 Please help Ramesh - [protected]

I bought IFB Top loading washing machine on 15/01/13, from Sriram Store. Is not working from the machine was installed. i complied so many time customer care they given service engineers number and he attend the machine and he told PC board was problem the board is no stock in my office. still now the problem not solved. Customer ID 3806928. please advice me! my mobile no.[protected].

My washing machine which under AMC is not working for the last 1 month. In spite of complaining with the customer care ( complaint no. 10852143 and[protected] there is no solution to the problem. All u get is assurance from from the customer care cell. But no follow up. The service people in Coimbatore come promptly to renew the annual AMC . That's all . I am at my wits end trying to find a solution. Now the service person refuse to even pick up my calls. IFB seems to have a very poor after sales record.

Purchased a IFB Microwave on 6th June 2012 with guarantee. It was not working from Sept 20113. Approached the customer service no. [protected] and they gave the complaint no.11585760 with customer ID 2071079 on 02nd October 2013. No action was taken and I was continuously calling and getting the assurance from the company. On 22nd October, they gave another complaint no. 11706524 with the same customer ID and they assured that the complaint was resolved within 24hrs. but no response from the service center. Continuously calling to the complaint center but no response. Could anyone suggest me, whom I have to contact to repair my IFB microwave.

Model No.: FLT W/M EVA SX Bought from: Bombay electronics, Ajmer, Rajasthan Bill no.: [protected] Complaint no.:[protected] [protected] Customer id: 3662330 Registered complaint around 25 days ago but it is not yet resolved and washing machine is still not working. Called them many times but getting same reply that 'we are forwarding your requests on priority basis.' Sent the main also but nobody even bothers to reply. Around 12 days back their person came and removed the motor from the machine and now they are saying that new part is not available for the machine which I bought just 10 months back and which still comes under warranty. I had heard a lot about IFB's quality and service.But now my trust is broken. I will never recommend anybody to go for IFB.

I had complained about my washing machine bearings to be changed as the drum was making a noise when the wash is going on---promptly someone comes from the service center called "Delight Services" authorized franchise of IFB in Navi Mumbai and tells us that the drum has to be replaced.
He kept insisting that I take an AMC, which I declined as I felt there was no need of it. He said it will be done the next day and I had to pay the cost for the same which was Rs 2600/-. This was on 7/10/2013. Till date no solution is arrived at.
I keep calling the office and each time they give a tall story---" it is on the way" or " one piece had come but a screw was broken", " surely by tomorrow my man will come and do the work" etc etc. One Mr Param Yadav, who seems to be the Boss, now doesn't pick the phone when he sees my no.
My machine has been dismantled since the 7th and I am not able to use it. Kindly help me to resolve the problem and see that action is taken at the earliest.
My ID on your website is 10387108 and the complaint no is 11610767

Kuruvilla

Sir, I lodged complaint vide ticket no.11627408 on 8th October 2013 but the same was not repaired till 18.10.2013 3.14 pm. Since the purchase of this machine the performance of the same was not satisfactory. In my every complain that this machine broke the hooks of pants but it was neither rectified nor any action is taken by IFB. I would request you to replace with machine with new one. An early reply per return in Thanks KAMLESH VERMA

COMPLAINT DESCRIPTION
I have bought this oven 5 month back and using it since last two months. Oven is supposed to heat some suitable thing I was making bread toast suddenly I heard a big noise and found that Glass Disk has been broken. I registered complain [protected] and they said disc is not covered under warranty; I have to purchase it again. I was lucky no other damage has done but if something supposed to heat bread and in that process something happened to oven how I am responsible. My wife still in shock I do not know when she will overcome her fear to use that oven again. Please file my complaint.

Sir
I am a satisfied user of IFB front loading washing machine since August 1999. Last year I recieved a mail from the IFB offering exchange of my machine. I accepted and ordered and was told that within 10-15 days my machine will be delivered at my home and I will have to pay on delivery.
after about 5-6 days I recieved a call from a person claiming himself some officer from area office of IFB at Lucknow who said me to deposite that first I deposte the amount in a private a/c then the machine will be delivered. I refused for the same as he was insisting me to deposte the amount in a private a/c instead of the a/c of IFB. hearing my refusal he started to shout on me and said that I am cancelling your order.
I am surprised that since then none of the official of the company contacted me to know the exactness of the incident.
I think that the IFB does not promote its personnel to misbehave with its at least satisfied customer.

Before joining of PGDBO in IFBI, Nagpur Academic Counselor committed to placement in home state and after joining they forcefully signed their own agreement of service any where. My daughter posted in Chhatarpur of Madhypradesh. During internship working hour almost more than 11 hour and paid only Rs. 7600/-. which is less than fourth class employee of government service. Now I thought that I lost more than Rs. 87000/- of PGDBO course. At the time of admission for the sake of their business they inform students that they will be placed at their home state. But at the time of placement they give such location which are very interior and even their are no train and bus connectivity also they say if we reject this placement they will not give second placement. IFBI is joint venture of NIIT & ICICI now they are knowingly making lot of money from fake commitments with parents. So I inform all aspirants who are interested to join any course of IFBI that they should think several times before admission. CHANDRA PRAKASH [protected]