| Address: Hyderabad, Andhra Pradesh |
Hello,
This is regarding the poor service given to me. I have bought an ifb washing machine thinking this would be the best brand in the market and there will be good service, unfortunately i was completely wrong. Service is not up to the mark.
I have bought ifb washing machine on 30/10/2011, and since then i am having problems using it. There is some problem in the drum of the machine where we put clothes, my clothes are getting torn. We have 2 small kids and their clothes are also torn. We went in loss of almost 80, 000 inr worth of clothes.
I have called the customer care and area manager (Naga sai) 4 times within 2 months and also spoke with mr. Roy escalation contact, each time i call they just promise me something and that never happens, a ticket is raised each time i called, and then they close the ticket without informing me. 4 times they have taken the machine to service, unfortunately the issue is never resolved, when called again immediately, they would raise a ticket and close it. We are totally frustrated and hence writing this email to you, hoping you can take this matter forward.
Please find the details below:
Customer id : 308770
Purchase date: 30/10/2011
Warranty until: 29/10/2015
Recent issue raised date: 02/10/2013
Recent request number: 11584238
I hope ifb grievance cell will not work like the customer care nor the escalation contact, we need your help to resolve this.
Regards,
Sriram t
[protected]
Mar 15, 2017
Complaint marked as Resolved Verified Support
Nov 15, 2013
IFB Industries Customer Care's response Dear Mr. Sriram,
We regret the inconvenience caused to you.
We have escalated your concern and will attend to it immediately.
Assuring you our best services.
IFB Team
