IFB Industries Complaints & Reviews

sir,

I bought a Microwave 38src1 oven online from snapdeal on 19th January...On 20th the IFB technician came down


to check the product and told me the Microwave door alignment is not proper and it would not start.i registered a

complaint on 21st with the IFB service centre asking for a complaint sheet so that i could return back the product

to snapdeal.My 1st complaint number was 14734957, 2nd number 14757089.from 21st i have been calling them

regularly asking for a complain sheet.They promises me everyday that they would be coming but till date they

haven't turned up.I am worried coz i am unable to return back my product...

One week has passed and still there is no one. What a waste of time? I should have read the service review before buying this stupid IFB Washing Machine.

Yesterday I received a message from IFB that the problem is resolved.. that's a joke of 2013.. No one visited from IFB and the issue is resolved. What a wonderful coordination between the technician and the IFB team...
Thanks a lot !!¨
Mantosh

Hi Team,

I've received you feedback call on 7th Dec'13 regarding my IFB Washing Machine.

My first complaint was on 22 Nov'13. The complaint was closed without attending/resolved.

Your Franchisee I Matrix provide worst service. After complaining again and again with your customer care no. [protected], a technician visited and replaced a pump which is used for pumping the outlet water on 6th Dec'13.

Technician showed the performance without load. The washine pumped water without load

I checked its running condition only 9th Dec'13 as i was out of station for the last couple of days. Today when the machine was loaded it spun and washed the clothes, but it didn't pump the water out.

Can you please send your technician again as soon as possible...?

One suggestion from my side: Please follow up with customer from your side and then close their complaints as these franchisees close without resolving, attending...!


I expect a quick response from your team. Hope it will happen...!

I've emailed my mobile no to [protected]@ifbglobal.com

--
Regards,
Keerthi sekaran

One advise for you: Please check back with customer's about their complaint and then close the case from your side. I think the Franchisee are paid for the no of cases they handle, this is the reason why they close the case as attended without resolving the issue of customers.

Iam also registerd our complain no.11838189 dt.12 nov.13 but not resolve today. we are regular call to lucknow branch office to franchisee krishna enterpreises, alambagh, lucknow. I am also 3 yers AMC for digital washing machine 6kg. we are very hopeless regarding IFB after sales service. IFB is very bad in after sales service. Vikas Kumar Gupta, Lucknow Mob:[protected].

Dear sir/madam,

This is to inform you that we have yet to be receive any response from IFB company regarding this matter. I was talked & email to company representive at pune, nagpur & customer care, but we are sorry to say that still they don't sent any service engineer for doing our dishwasher IFB ELENA EX MODEL, Hence our dishwasher still not working.

Ploblem:- Heavely vibarate & door lock/door frame

Contact details of company, which we had contacted :( A S Negi (Vice President Home applieance IFB Ltd.) e-mail [protected]@ifbglobal.com
Others e-mail address: [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com

But they did not give any responce for the same.

Please expidite the matter urgently.

Regards

Dhiraj joshi
(Finance Dept.)
Ambuja Cement Ltd
[protected]

Details are as under:-
----- Forwarded by Dhiraj Joshi/ACL on 06/12/2013 15:27 -----
From: [protected]@ifbglobal.com
To: "Dhiraj Joshi" <dhiraj.[protected]@ambujacement.com>
Date: 06/12/2013 12:14
Subject: Delivered: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Your message was delivered to the recipient.
Sent from my BlackBerry® on Reliance Mobile, India's No. 1 Network. Go for it!Original-Message-ID:[protected]
Final-Recipient:[protected]@ifbglobal.com
Action:Delivered


From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com
Date: 06/12/2013 12:12
Subject: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Still awaited reply...
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 06/12/2013 12:11 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com
Date: 04/12/2013 09:45
Subject: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Dear sir,

Still awaited reply...
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 04/12/2013 09:44 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com
Cc: [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 03/12/2013 15:51
Subject: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Dear sir,

Refer below trailing mail.

This is to inform you that I bought washing machine in 2008 of your company dealer at Chandrapur ( State-Maharashtra) it worked properly for the first 2 years, after that it started giving problem of more vibarating, while running process & Door Lock.I have been contacting the lot of time to your customer service, your Pune & Nagpur service dept., but we are sorry to say that they have not resolved the problem. We have also incurred lot of money for servicing of the my machin.

Therefore, you are requested to do the needful immediately & revert for the same.

Regards
Dhiraj Joshi

[protected]
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 03/12/2013 15:21 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 02/12/2013 10:52
Subject: Fw: Regarding double price charged of Door lock


My current complain no. 11961865

Model- Elena EX

Still we have faced lot problem like more vibrate while running & door lock since beginning but your chandrapur service engineer did not solved our problem.

Kindly send senior technician for the same.

Rgds.

Dhiraj joshi

[protected]

_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 02/12/2013 10:50 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 31/12/2012 14:36
Subject: Fw: Regarding double price charged of Door lock


Dear sir,

Still awaited reply...

Our washing machine does not working since 1.50 months.

Please treat most urgent.

Rgds.
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 31/12/12 02:34 PM -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 29/12/12 03:23 PM
Subject: Regarding double price charged of Door lock


Dear sir,

In reference of my earlier mail.

Please note that your chandrapur IFB service engineer Mr.Seyed (Vidharbha refrigration, chandrapur) was charged Rs.950/- of door lock against my model ELENA EX instead of Rs.450/-.

Kindly check your end & reimburse my balance 450/- from your service engineer.

This is to inform you that we have lodged my complain regarding door hook repairing but till date your service engineer has not attended my complaint.

Till date my machine ELENA EX is not working, this type of service are not accepted from your esteem organization.

Please expedite the matter urgently & revert .

Enclose bill for your kind perusal.


With regards.

Maina dhiraj Joshi

+[protected]
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com

Gr8 to see quick response

As discussed Bharathi from IFB team, I would also like to complain that the washing machine makes huge sound when it is on, also it doesn’t clean the clothes properly, all the dirt remains as it is.

I would like to have a permanent solution for these issues with my machine, I know you will be sending a technician to fix it, but that doesn’t help in any way. I already lost 80, 000 INR worth clothes, and I cannot take more risk.


Sriram.

Some one from IFB has called me yesterday night (18/11/2013) recommending for a workaround for the problem, but I would appreciate if you can give the permanent solution for this issue by replacing the machine.

I would also like to discuss on the 80, 000 INR worth loss due to this problem.


Sriram
[protected]

I Spock to Bharathi and Ramki ( IFB Hyderabad Manager) today ( 21ST Nov 2013) but they are suggesting a temporary solution it would be helpful for me if you can replace the machine as a permanent solution.

On Saturday Venkat (From Technical Department) visited me to check the machine, as expected he offered some temporary solution for which I did not agree, as I requested earlier, I would like to have a replacement not any temporary solution because I already lost 80, 000 INR worth of clothes andhttp://www.consumercomplaints.in/ifb-washing-machine-ifb-washing-machine-poor...⇄ I do want to take any more risk regarding this.


Regards,
Sriram,
+91 [protected]

On Saturday, Venkat (Technician) visited me and offered temporary solution which i did not agree, I want permanent solution like replacing machine because i lost 80, 000 INR clothes. Need your help to resolve this.


Regards,
Sriram T,
[protected]

I got below mail from Ramky : and replayed below:


Mail from RAMKY:[protected][protected][protected][protected][protected][protected][protect...⇄
Ramky <[protected]@ifbglobal.com>
Nov 27 (2 days ago)


Dear Mr.Sriram:

We regret for the inconvenience Caused to you…
Please find the below visit report by our Trainer Mr. Venkatagiri regarding your clothes tearing issue.
Below points observed while checking the machine, which are possible reason for clothes tearing.
· Big Scratch on the stainless steel drum( will happen due to sharp object only).

· Jacket “ Hook “ Stuck in Rubber sleeve which got severely crushed and rusted.


Please make sure that-
No Sharp objects are mixed with clothes while loading the machine- which may damage the clothes.
Clean the rubber sleeve and filter on regular basis .

If we want any further assistance-
We will verify the machine by replacing possible spare for clothes tearing and check 2 full wash cycles with our new clothes at your location.

Thanks and Regards
Rama Krishna
(M) +91 [protected]
Service head AP
[protected][protected][protected][protected][protected][protected]
My reply:
[protected][protected]


Hi Ramky,

I would like to understand why this problem was not identified for the 8 times which your executives have visited and also whatever part replacement were supposed to be done, is already done by your executives in these 8 visits, now if you are suggesting same solution, please help me understand how can I trust that it would work this time when it did not work for 8 times.

Also, we have always ensured that we do not put any sharp items while putting clothes to wash in the machine. It will be helpful if you could let me know when can this be closed.

As discussed with Venkat/ you (Ramky) last time, if you can replace the machine, please do it or else please take the machine back. This is really frustrating now.


Regards,
Sriram T
[protected]

Hello,

This is reg. the same issue which is not resolved still. Please let me know a date by when I can expect a permanent solution for this.

This is very frustrating to digest the fact that a company like IFB is giving this poor customer service . I would also like to discuss about financial loss caused because of this. Any solution for this is appreciated.

Regards,
Sriram T,
[protected].

Dear concerned,

Kindly do the needful at the ealiest.