IFB Industries Complaints & Reviews

I have given a complaint for my 2 ton split ac around 15 days back vide ticket number [protected]. The product is under warranty. Afterwards no one contacted me in response to my complain. I myself only called customer care and tried to get the concerned person's number and called him. After calling several number of times that guy finally came and took a component from it saying that it needs to be replaced as it has gone bad. Since that day no body contacted me neither has anyone shown up. When I called customer care they were unable to trace the guy who came to our house. Following this they have assured me that someone will come on next one or two days but no one has shown up. I have called again but again I was promised that the problem will be resolved the next day but it was not. This type of response I have been experiencing from last one year as no one has shown up for servicing also even a single time during warranty period even after asking the customer care. On top of this whenever I call customer care they keep on asking me that my warranty is going to expire and I should take AMC for service for next one or two year. The after sales service by IFB is very pathetic and I am completely fed up with it. Dont know when my ac will work. It is very difficult without ac as its very hot during day and night.

One day IFB washing machine guy visited and offered a free washing machine cleaning and service . Until then my washing was working fine after washing machine started troubling with an error

I am using the IFB dishwasher near about 1 year at Raj Nagar Extension Ghaziabad (UP) since then, no week was left without complaining the machine. I am Really fed up now by raising the same issue again and again.

From Last few months these Saurabh and Sachin creating problem by not solving the issue even now they are ignoring the calls.

And every time your service executive i.e Saurabh and Sachin trying to deceive by saying that there is TDS issue and replace the part. They told us that the only solution is using the tablet. First they wash the dishes with lemon and then put in the dishwasher for cleaning. This is what you called a customer satisfaction.

While on the other hand your another service manager or whatever the designation will be said that this is not a common issue and replacement is must for the machine.

Now I want to know what is the brand reliability of IFB. What is your motive in India, just to deceive and get collet money from Indian consumer and flew to America.

I know that the complaint from one customer does not count on you but I had to raise the issue.

Now it is depend on you whether you want to depreciate or appreciate the brand or not.

Regards
Aditi Sharma

I am one of your customer like the IFB products .I am using IFB washing machine since 2014, that was working perfectly till today. In last month(16/6/2021)your franchise service engineer serviced the washing machine ( Area MansaroverJaipur Mr Kuldeep Bairwa [protected]). After servicing washing machine is vibrating & making loud noise at the end of spin cycle.

I am upset after this service by the untrained engineer . This my concern about your bad service . Pl depute trained service engineer to check what happen after service. At present i have stopped using washing Machine.

VERY POOR SERVICE
NO RESPONSE,

SEE COMMUNICATION IN TRAIL MAIL.
Complaint no.
[protected]
[protected]
[protected]
CB[protected]
NK Soni
[protected]

Share quailty head mail id

Support engineer quote that board is damaged and price is 6000 which looks very high

Please confirm the price of board for this model.

Support engineer quote that board is damaged and price is 6000 which looks very high

Please confirm the price of board for this model.

Raised complaint on 26-July-2021. Technicain visited after 3 /4 days and said will come back with Drum to replace. Still no response despite several reminders to Customer care /local agent.. First time in last 15 years, experiencing horrible service.

Hello there,
We brought a new washing machine (IFB TL-SDG 9.5kg Aqua) in Sep 2020.
Since 1 week from our purchase, we have been having repeated problems.
First time they said that the drum is having issue and cleaned up the drum etc.. Second time we had an issue again they came and replaced the whole drum and now whenever we wash any clothes the whole washing machine starts banging and your service engineer says that the issue is with the panel board and it has to be changed.
If I calculate well, We have been having the washing machine with us less than a year and we have hardly used it.. Most of the time its always malfunctioning and halted...
This washing machine which we have now is really useless and I always regret making a bad choice.
We were never able to make use of it at all. Some times regardless we make complains we or call the service manager they ignore us dont pick up the calls. We are sick and tired of this piece of junk.
I want to return this unit and want to have a full refund or give me a new unit. This is last time I want complain. If you ignore me again. I have to take legal action.
You can reach me at +91 [protected]

SERENA WXS 7Kg. Washing Machine, vide Tax Invoice No. WHTU2675 dated 21.04.2021 by M/S Sathya Agencies, Tuticorin, Tamil Nadu, India - 628002 was installed in my house onon 22.04.2021. After installing the machine, I was told by the service personnel that they will inspect the machine with in a week. As unusual vibration and knocking was noticed by me during spinning operations, I contacted the Customer Care Section for rectifying the problem.In response I was informed by SMS (Ticket No. [protected]) that
IFB representative will contact me shortly adhering to lockdown guidelines and this may cause some delay. On lifting the lockdown, the local the local service personnel, including the owner of the local Service Centre and noticed abnormal vibration and knocking . Further due to DPE Error the machine is not working. Further the Soap Tray is sliding out of it's slot when the machine is working. The service personnel has also taken videos and forwarded the same to the officials conserned. As the machine is faulty I am unable to use the machine for my daily washing and hence very much handicapped. I therefore, request for immediate replacement of the machine as the machine is problematic from the date of supply.

Such a worst after sales service from IFB ..Never recommend IFB products to customers.

Technician visited on 26.7.2021 and after investigation he said drum and bearing has to be replaced and we will receive the replacement in 10 days. He also guided to raise complaint at call center. We did and received a token - [protected]. After 10 days we received a message that it is rescheduled due to customer appointment, which is fake. We tried reaching Kailash enterprises manager Manikandan. He is questioning back who gave this number and no proper response from IFB. This is the first time, we stay in Tamil Nadu and whenever we raise a request it takes weeks together for resolving. When there is no service center located locally why should they sell the product here, troubling customers. This being categorized under essential services we would like to hear back positively from the team with a resolution.

M washing machine under AMC was out of order and I have complained several times. My service ticket number is [protected] and evey time they say that parts not received. This is my 3 rd IFB machine and you are going to lose a regular customer buying your product. Please ask them to attend and rectify immediately. Otherwise I may have to go to consumer forum.
Thank you
T.D.VENKATASUBRAMANIAN
[protected]

I have a senorita vx 6 kg IFB washing machine.. the technician is saying the cost of the PCB and drain pump would be ₹5700 and ₹1600 respectively. Kindly help with the correct pricing

Hi,

I own a IFB washing machine which stopped working on 27-Jul'21. I have raised a ticket for the same and a technician visited my place on 28th July and confirmed that Machine's motherboard is gone and needs to be replaced.
I asked the technician to place the request for a new Motherboard. He told me that he placed the request and the part would arrive in 3 or 4 days and it would be installed.

Till...

It has been more than 12 days since complaint was made for my washing machine of IFB still neither customer care nor service agency Sahil is sending technician it has become very difficult.need to further escalate

I have been using IFB for past 4 year only for heavy clothes.Each time it will create a problem and the technician will charge 2000 minimum saying parts got repaired.
Very worst service.
I want to return the product but they were charging 600 for the technician to visit.No proper response from raising ticket on IFB site as well and the people are eager to close the ticket without providing solution.

Front load washing door not opening.

I have registered complaint [protected] for washing machine not working on 29th July for the Machine which is covered in warranty but still issue is not resolved. IFB SLA to visit their engineer is for 24 hrs but they visited on 31st July and then on visit they checked and informed there is rate bite issue and pcb needs to be replaced they will check and update either that will be covered in warranty or not by Monday ..as they have seen 1st time this kind of issue. But no one reached back entire week then I called today 6th Aug to the person Deepak who did first visit for the issue ..he answered my call after calling two times and said he will update once he will reach to office ..then I got call from Saurav and he told this case will be chargeable approx 6-7k ..then I connected back to IFB cc and they just told sorry for the delay and they will take action why delay happened but charges will be levied to repair the Machine even under warranty as rate bite comes under physical damage. I have three concern here. 1.IFB SLA Breached so ..is there any penalties for that ? 2.Dealer who who supports IFB shared update after week after customer calling to them ..is it acceptable? What action will be taken on that .and why IFB not following either customer issues resolved or not even in more then a week. 3. Isn't it somthing taken care by IFB not to enter anything inside pcb ..if not isn't it covered under warranty as we adhere all the protocol suggested by IFB ..is it worth to Pay 7k to repair 3 year old front load IFB machine?

Ticket no : [protected]

I purchased a washing machine (IFB SERENA ZXS) ON 25/01/2021.
It was not functioning from 17/07/21 i.e within 6 months problem raised.

VERY SURPRISED TO SEE THAT A MAJOR COMPONENT FAILED WITHIN SIX MONTHS .POOR QUALITY OF PRODUCT.

I gave a complaint and Technician visited and declared motor problem and needs replacement.He informed me that spare part not available, whenever it available after placing indent he replaces.
But Till date it is no replaced even after one week. It is shame on your part as people are going to space and coming back within a day a known problem was not rectified.

How long it will take? No body either your call center or franchise has no reply.
They are giving a vogue reply like it has to come, don't know when it will come so on and so fourth.

Please ask him to replace the entire machine with New one as supplied inferior product and poor service. and pay compensation Rs 1000/day till problem solves for laundry expenses

Purchased IFB washing machine and within less than 4months there is an issues with heater coil as indicated by the visiting technician. He went back got the heater coil and during the fixing he came back saying entire mother board has problem.

we requested to have a replacement of the machine instead of mother board as an exception however it is completely denied.

If they cannot make a customer happy as an exception how can we rely on the service provided.