IFB Industries Complaints & Reviews

Dear Customer Care,

We have been using couple of IFB appliance for past few years. Recently we got a huge problem with our Microwave oven. Unfortunately it has happened just after the warranty period is over. The Microwave got rust all over the outside wall we have no clue of the root cause of the problem. We asked for the servicing and the service man informed us that they can not do anything with his problem and the only solution is to change the body.

But even with the rust the microwave was working properly, but few days back the microwave started sounding horribly and there was smoke all over. We again booked a call, the service man came and replaced the motor which cost me. During this time, to our surprise we had identified that there is rust even inside also. I am pretty sure that this microwave is going to die in few days.

I was wondering whether a product from a renowned company like IFB has a life of only 2 years. Anyway, if you can suggest something to linger the life of this microwave that would be very helpful.

Details are as follows :

Model 25se3
Serial no 005|83|0|500|825
Date of purchase 26-1-11
Cash memo 14162
Dealer khoshla

I have an IFB dishwasher purchased in September 2012, the dishes donot get washed properly and I am getting F5 error. I called customer care on Friday and lodged the complaint. Complaint number 10715762. I was informed a technician will visit my home within the next 48 hours. However I did get a call this morning and was told the technician will visit at 3pm today. But no technician has visited or called yet, when I called back the number from which I received the call, I was informed that the call has landed on some far away service branch and not on the thiruvanmiyur branch so they cannot send the technician. This is really pathetic! To add to the nonsense when I called customer care today, august 5 at 16.42hrs I was informed that the application is down and I have to call back after 4 hours!
Now the reason I am writing this is that I just went through this whole rigmarole just last month when I relocated to chennai....you can check your systems.....the same issues....I called IFB customer care to register the complaint and same someone called informing a technician would visit but nobody turned up....then calling customer care repeatedly daily and they giving me lame excuses....finally IFB did a big favour on me and a technician visited me after 10 days of constant follow up and threatening to complain to the CEO!
Please I donot want to go through the whole this again, I want to be spared....kindly send a technician to repair my dishwasher ASAP.
Thank you
Roma Suri
[protected]

Hi,
My IFB washing machine's power cable (cable connection washing machine to Power supply) is burnt. I registered a complaint, technicaian visited my house to rectify it. He said he has to replace the power cable and it cost Rs750. I am really surprised whether this smal power cable cost this much. Please suggest is this spare cost Rs 750 or IFB/technician is cheating me.

Thanks & Regards
Girish

Imy washing machine is under warranty. Your service center at ambala cantt called me nd offerred free maintenance. I accepted and mr rajat from the service center came and given descallant packets (Qty-02) and when these packet used in 40 degree program with empty drum. The shining of the drum has gone fully after program ended. I contacted mr rajat but he could not came to me. The steel looks very savy and i am totaly disappointed with such kind of maintenance. Please either replace the drum or do the needful to bring the machine drum in better condition. Thank you.

My Consumer No : 10491130
I bought my washing machine last year. From February 2013 i am facing issues. Main problem is bearing replacement. So many complaint have given no use.Today also i called but no use. For every given complaint next day service person will come after checking they will say bearing need to change they will say they will bring it tomorrow or in a week but never they will bring.

On 17/07/2013 Two service person came and changed the bearings after that it worked fine. But on 18/07/2013 we are facing new problem Once I press the START button water is loading after that no rotation just some noise only i am hearing. I called them and asked they said drum has to change.
For bearing change you took 6 month now Drum change i don't how many month will take .I spent 32000 and brought this machine but with in a year itself we started washing the cloths by hands. Please correct the issues immediately or change the machine.

I have logged the complaint 15 days back regarding IFB washing machine.. came and fixed something then problem became bigger.. before that it use to work after fix it stopped working.. know onward we have been calling local (Lingampally service center) since 10 days no one turned .. we have frustrated... I am raising the consumer complaint.

please help on this issue....this is argent.

My Cosumer No : 10491130
I bought my washing machine last year. From February 2013 i am facing issues. Main problem is bearing replacement. So many complaint have given no use.Today also i called but no use. For every given complaint next day service person will come after checking they will say bearing need to change they will say they will bring it tomorrow or in a week but never they will bring.

Washing machine name - ifb senoritta dx 5.5kg.

Machine is running for more than 6 hours and not stopping. The net result we are unable to get the clothes dry. The condition of the clothes remains the same as it was there before washing. Since the machine runs for a long time the body of the machine is getting over heated. So when we switched it off and opened the machine the clothes are very hot which is unable to touch. Please send your service executive immediately for service.

My machine is under warranty. From the 5th journey of words when we switch on washing machine power trips off, we made a couple of attempt the result is same, our first approach was to call the electrician and check the home power supply which was found normal and all lights and appliances are working fine.

I am calling to customer care .They register the complaint and no one is coming.. I call almost daily to customer care ... Every time they say sorry for this, no one is coming I don't know what to do

Regards,
Srini.

Hi,

I have purchased IFB Convention (Microwave)model BC25 in May'13. In June'13 the door of the convention was not working fine, for which i logged the complaint at there sevice center. After 5 days their representative came and take the door along & told us to change the door once the new one come from the company but no communication was there from there side. As we again contact the customer care center for the door then after 2 days the representative came with the same door and tries to fit forcefully.But we denied to do it.
From that day till now the door is unfitted as i complaint it again.
Complaint 1 # 10990496
Complaint 2 # 11074991
The service agent also behave harshly with us.

Kindly do something.


Thanks!
Nikhil Gupta

Hi,

I am from chennai and bought the washing machine from IFB and in the month of January the machine suddenly got fire and it was good luck that we were able to dose the fire witht he help of fire extinguisher from nearby super market as the water that we poured never doused the fire. That was a miraculous escape for all my family memebers.

We had complained to the IFB customer care and they sent a person to look at the damage. The person came and took the details and took photographs of the machine. i got the cotnact no and was contacting them for the replacement. They told that they will repair the machine and give. This was dragged for many days and later they informed that they would replace the machine. I was talking one called priya and she assured that the issue would be taken care but never resolved. One day a person called and informed that the approval has come and the machine would be delivered. However i am following for many days but nothing has happened. Now i also sms one called manoj who sent a msg informing that i woulod get replacement by 18th june and still now nothing happened. I am calling both priya and manoj but both never responded. I am wondering even after the approvals are done why there is delay in giving the replacement machine. I wish they reoslve the issue at the earliest.

i have purchased the machine last year and facing problem with it control pannel they r just delaying it making pannel has been dispached and all since last 20 days m waiting for the machine to get its work done by them as it is in a warrenty period.
the ever worst and hopeless service i have faced uptill nw in products.

We had a ifb washing machine for last 10 years and last year they persuaded for entering into amc. After much thought we entered into amc for a product which was working good. The technician made some regular service and it stopped working. After waiting for nearly 3 months, during which lot of service persons took turn to rectify it and finally said it cannot be repaired. They asked us to buy a new one by exchanging this.

Without any option, we bought a new one and right from day 1, the door was not locking properly. We kept complaining about the same and every time a technician comes, they say the model's door is that way and we should push harder. Yesterday, a technician came upon persisting that we want a better quality of door for such costly product and he says, we have damaged the door and it needs to be replaced at a cost.

What is happening with ifb??? This is ridiculous inspite of such a follow up with service centres to get the issue resolved, they are demanding that the product will not be attended to unless we pay - it is not even 6 months.

Now a senior manager (Who claims to be) named some priya shouts at us and dares us to go for consumer court if required. Such is is the plight of ifb and do not buy any of their products.

In india, no one fears law of the land and big companies like ifb give a free hand to their service agents to talk to any extent, so that only one in thousand may go to court, whom they can handle easily and can keep earning from the rest 999. Ridiculous!!

Respected sir,
I am thinking of joining PGDBO course at IFBI Hyderabad(Basheerbagh).I have heard several complaints about IFBI. Was it a good institute to join.They promised me of 3 months course along with 3 months of internship at ICICI bank after the successful completion of course/internship they promised me that i will get placed at ICICI bank permanently.So please suggest me whether i should join in this institute or not.Kindly mail me about all the details you know about this institute.My mail id : [protected]@gmail.com.Please reply me as soon as possible.

From ifb:to me ([protected]@rediffmail.com)
—
1] dear customer, against your recent call a ticket is generated i. e ticket 10978732 and the technician will visit shortly.- [protected]@ifbglobal.com wed, 19 jun '13 10:37am -
2] dear customer, againstyoomur recent call a ticket is generated i. e ticket 10706189 and the technicianwill visit shortly.- 26 apr '13 12:19pm
3] dear customer, againstyour recent call a ticket is generated i. e ticket 10751727 and the technicianwill visit shortly.- 3 may '13 6:35pm
4] dear customer, againstyour recent call a ticket is generated i. e ticket 10868837 and the technicianwill visit shortly.-31 may '13 11:05am

Complaints:
1. heavy sound coming

After attended the ifb technician, the problems increased instead of rectification like water leakage & stabilizer failure, power tripping continuously etc.

Regards

S. narayana dasu

I own IFB washing machine which is under warranty.

Recently, there was a problem with my machines door glass and unless that glass is fixed, I wont be able to use the machine.

I logged complaint for same on 6th of June-13 butI am not getting proper response from IFB service persons. I need this problem to be fixed ASAP other wise I would be moving into the consumer court.
My address is mentioned below.

: Kedgaon, Ahmednagar - 414005.
Complaint ID : 10890325.

Regards,
Atul Karkhile
Mail : [protected]@gmail.com

Dear friend,
Five month back I bought a product from your company which was a washing machine IVA VX through QRS.Now I have to say my division was very wrong,and it still not working.They changed three machine during this 5month,1s t was mother board complaint,second was crackled tub,and third still hasn't resolve complaint.As a customer I feel very bad about your product and services.SO please take back your product as soon as possible.its totally disgusting as a customer.i recommend your product to my relatives on initial time and they don't have any problem with product.So I hope you will abstain these case very soon.
Regards,
Vinodnair
Ph:[protected]

I purchased ifb eva sx washing machine on[protected]. On[protected] company technician came, gave demo and the very first wash launched and he left my house.

After completion of wash, as per his instructions i tried to unplug the water pipe adopter. The whole adopter came out of pipe. I tried to fit it to pipe, but the screws are not working. I am not able to fit it.

On[protected] i registered complaint with company by phone.

On[protected] company technician came, examined and he said like this: this adopter is out of work and the company will not replace it as it will not come under warranty/guaranty. I astonished after hearing these words.

I invested rs 26, 500/- for ifb washing machine (Including accessories)

I think i am the foolest person in this world who invested rs 26, 500/- for washing of just 5 pairs of dress.

Dear Sir

I am IFB washing machine customer purchased IFB Elite Dx 5.5 Kg on 03.11.2010 in BEA,Coimbatore. As the washing machine had a problem and its not in running state which was seen by the service engineers on 21.05.2013 and they told that the motor coil has to be replaced and promised to replace within a couple of days. But regularly I am calling for the past 1 week and the response from the service center is pathetic and they are told earlier that its out of stock and after a long struggle they came and fitted a new motor, but it was not in running state a week before and still they have not responded properly .If this is the case it should be replaced immediately or proper response to be given to customers . Mr. Shanmugam (Mob. No. [protected]),Manager, Service division is neither not responding to the call or to the SMS which was sent nearly 10-15 times. Followed by that I have taken this issue to the Coimbatore Divisional manger Mr.Nandha,Manager,IFB Point - [protected]. I feel that both of them are not responsible to their job or to the customer. If this is the case how I will recommend IFB Product to my known persons ? I am struggling to get serviced . Kindly take necessary action on the same .I thought of filing a case in consumer court. Kindly do the needful. Thanks.

Note : Complete Follow-ups with IFB customer care and service authorities is as follows ( Shortly ) :

Washing Machine Purchase Date - IFB Elite Dx 5.5 Kg on 03.11.2010 @ BEA,CBE

SR. No.:WT ELT DXB - 017533.

Complaint given about replacement of Coil - 22.05.13

Complaint No. 10550559. Cust ID Number. 2548423 Complaint on 31.05.13 @ 5.10pm

IFB Customer Care - Goa ( [protected]) - Received call on 01.06.13, 1.15pm and promised to send the service eng. within 24 hours.

Received a call from IFB - Delhi on 03.06.13,[protected],5.07pm - Provided a number [protected]

Called to the Manager (Shanmugam - SM Agencies) on 03.06.13, Mob. No. [protected] @ 4.58 - Mr X attended the call and promised to inform to shanmugam

Called to Customer Care (Mr Rajasekar - Andhra Pradesh) 5.13pm ([protected]) Permanent Customer No. - 2548423 ,Complaint No.[protected]

IFB Service[protected]Ms Rani.) - Mr Raja ([protected]) Customer Care.

Came for service Mr Vasim,SE ( [protected]) on 10.06.13 @ 2.30pm. After service machine was not in running state and called t Mgr. Shanmugam and his mobile was switched off between ( 3.30pm - 5.30pm) continuously tried to his mobile and connect to him by 5.07pm. He promised to get bac to me and not called and called him on 11.06.13 @ 2.31pm and he promised to call me today @ 5.30pm.

Call to Customer Care (IFB Point : [protected] ) on 11.06.13 @ 2.43pm.and they informed to call Mr Nandha,Manager,IFB Point - [protected].

Complaint no. 10896964 logged on 5th June - It is 7 days since I raised a complaint regarding the mal-function of my washing machine (Digital 6 kgs - front load) till date no action has been taken on this. The customer service of IFB is so pathetic that even speaking to the customer care manager (Mr. Vignesh) has no effect, In the last 3 calls that I have made to him he has just been making false promises of immediate action but no technician has turned up.