IFB Industries Complaints & Reviews

Hi,

I am from chennai and bought the washing machine from IFB and in the month of January the machine suddenly got fire and it was good luck that we were able to dose the fire witht he help of fire extinguisher from nearby super market as the water that we poured never doused the fire. That was a miraculous escape for all my family memebers.

We had complained to the IFB customer care and they sent a person to look at the damage. The person came and took the details and took photographs of the machine. i got the cotnact no and was contacting them for the replacement. They told that they will repair the machine and give. This was dragged for many days and later they informed that they would replace the machine. I was talking one called priya and she assured that the issue would be taken care but never resolved. One day a person called and informed that the approval has come and the machine would be delivered. However i am following for many days but nothing has happened. Now i also sms one called manoj who sent a msg informing that i woulod get replacement by 18th june and still now nothing happened. I am calling both priya and manoj but both never responded. I am wondering even after the approvals are done why there is delay in giving the replacement machine. I wish they reoslve the issue at the earliest.

i have purchased the machine last year and facing problem with it control pannel they r just delaying it making pannel has been dispached and all since last 20 days m waiting for the machine to get its work done by them as it is in a warrenty period.
the ever worst and hopeless service i have faced uptill nw in products.

We had a ifb washing machine for last 10 years and last year they persuaded for entering into amc. After much thought we entered into amc for a product which was working good. The technician made some regular service and it stopped working. After waiting for nearly 3 months, during which lot of service persons took turn to rectify it and finally said it cannot be repaired. They asked us to buy a new one by exchanging this.

Without any option, we bought a new one and right from day 1, the door was not locking properly. We kept complaining about the same and every time a technician comes, they say the model's door is that way and we should push harder. Yesterday, a technician came upon persisting that we want a better quality of door for such costly product and he says, we have damaged the door and it needs to be replaced at a cost.

What is happening with ifb??? This is ridiculous inspite of such a follow up with service centres to get the issue resolved, they are demanding that the product will not be attended to unless we pay - it is not even 6 months.

Now a senior manager (Who claims to be) named some priya shouts at us and dares us to go for consumer court if required. Such is is the plight of ifb and do not buy any of their products.

In india, no one fears law of the land and big companies like ifb give a free hand to their service agents to talk to any extent, so that only one in thousand may go to court, whom they can handle easily and can keep earning from the rest 999. Ridiculous!!

Respected sir,
I am thinking of joining PGDBO course at IFBI Hyderabad(Basheerbagh).I have heard several complaints about IFBI. Was it a good institute to join.They promised me of 3 months course along with 3 months of internship at ICICI bank after the successful completion of course/internship they promised me that i will get placed at ICICI bank permanently.So please suggest me whether i should join in this institute or not.Kindly mail me about all the details you know about this institute.My mail id : [protected]@gmail.com.Please reply me as soon as possible.

From ifb:to me ([protected]@rediffmail.com)
—
1] dear customer, against your recent call a ticket is generated i. e ticket 10978732 and the technician will visit shortly.- [protected]@ifbglobal.com wed, 19 jun '13 10:37am -
2] dear customer, againstyoomur recent call a ticket is generated i. e ticket 10706189 and the technicianwill visit shortly.- 26 apr '13 12:19pm
3] dear customer, againstyour recent call a ticket is generated i. e ticket 10751727 and the technicianwill visit shortly.- 3 may '13 6:35pm
4] dear customer, againstyour recent call a ticket is generated i. e ticket 10868837 and the technicianwill visit shortly.-31 may '13 11:05am

Complaints:
1. heavy sound coming

After attended the ifb technician, the problems increased instead of rectification like water leakage & stabilizer failure, power tripping continuously etc.

Regards

S. narayana dasu

I own IFB washing machine which is under warranty.

Recently, there was a problem with my machines door glass and unless that glass is fixed, I wont be able to use the machine.

I logged complaint for same on 6th of June-13 butI am not getting proper response from IFB service persons. I need this problem to be fixed ASAP other wise I would be moving into the consumer court.
My address is mentioned below.

: Kedgaon, Ahmednagar - 414005.
Complaint ID : 10890325.

Regards,
Atul Karkhile
Mail : [protected]@gmail.com

Dear friend,
Five month back I bought a product from your company which was a washing machine IVA VX through QRS.Now I have to say my division was very wrong,and it still not working.They changed three machine during this 5month,1s t was mother board complaint,second was crackled tub,and third still hasn't resolve complaint.As a customer I feel very bad about your product and services.SO please take back your product as soon as possible.its totally disgusting as a customer.i recommend your product to my relatives on initial time and they don't have any problem with product.So I hope you will abstain these case very soon.
Regards,
Vinodnair
Ph:[protected]

I purchased ifb eva sx washing machine on[protected]. On[protected] company technician came, gave demo and the very first wash launched and he left my house.

After completion of wash, as per his instructions i tried to unplug the water pipe adopter. The whole adopter came out of pipe. I tried to fit it to pipe, but the screws are not working. I am not able to fit it.

On[protected] i registered complaint with company by phone.

On[protected] company technician came, examined and he said like this: this adopter is out of work and the company will not replace it as it will not come under warranty/guaranty. I astonished after hearing these words.

I invested rs 26, 500/- for ifb washing machine (Including accessories)

I think i am the foolest person in this world who invested rs 26, 500/- for washing of just 5 pairs of dress.

Dear Sir

I am IFB washing machine customer purchased IFB Elite Dx 5.5 Kg on 03.11.2010 in BEA,Coimbatore. As the washing machine had a problem and its not in running state which was seen by the service engineers on 21.05.2013 and they told that the motor coil has to be replaced and promised to replace within a couple of days. But regularly I am calling for the past 1 week and the response from the service center is pathetic and they are told earlier that its out of stock and after a long struggle they came and fitted a new motor, but it was not in running state a week before and still they have not responded properly .If this is the case it should be replaced immediately or proper response to be given to customers . Mr. Shanmugam (Mob. No. [protected]),Manager, Service division is neither not responding to the call or to the SMS which was sent nearly 10-15 times. Followed by that I have taken this issue to the Coimbatore Divisional manger Mr.Nandha,Manager,IFB Point - [protected]. I feel that both of them are not responsible to their job or to the customer. If this is the case how I will recommend IFB Product to my known persons ? I am struggling to get serviced . Kindly take necessary action on the same .I thought of filing a case in consumer court. Kindly do the needful. Thanks.

Note : Complete Follow-ups with IFB customer care and service authorities is as follows ( Shortly ) :

Washing Machine Purchase Date - IFB Elite Dx 5.5 Kg on 03.11.2010 @ BEA,CBE

SR. No.:WT ELT DXB - 017533.

Complaint given about replacement of Coil - 22.05.13

Complaint No. 10550559. Cust ID Number. 2548423 Complaint on 31.05.13 @ 5.10pm

IFB Customer Care - Goa ( [protected]) - Received call on 01.06.13, 1.15pm and promised to send the service eng. within 24 hours.

Received a call from IFB - Delhi on 03.06.13,[protected],5.07pm - Provided a number [protected]

Called to the Manager (Shanmugam - SM Agencies) on 03.06.13, Mob. No. [protected] @ 4.58 - Mr X attended the call and promised to inform to shanmugam

Called to Customer Care (Mr Rajasekar - Andhra Pradesh) 5.13pm ([protected]) Permanent Customer No. - 2548423 ,Complaint No.[protected]

IFB Service[protected]Ms Rani.) - Mr Raja ([protected]) Customer Care.

Came for service Mr Vasim,SE ( [protected]) on 10.06.13 @ 2.30pm. After service machine was not in running state and called t Mgr. Shanmugam and his mobile was switched off between ( 3.30pm - 5.30pm) continuously tried to his mobile and connect to him by 5.07pm. He promised to get bac to me and not called and called him on 11.06.13 @ 2.31pm and he promised to call me today @ 5.30pm.

Call to Customer Care (IFB Point : [protected] ) on 11.06.13 @ 2.43pm.and they informed to call Mr Nandha,Manager,IFB Point - [protected].

Complaint no. 10896964 logged on 5th June - It is 7 days since I raised a complaint regarding the mal-function of my washing machine (Digital 6 kgs - front load) till date no action has been taken on this. The customer service of IFB is so pathetic that even speaking to the customer care manager (Mr. Vignesh) has no effect, In the last 3 calls that I have made to him he has just been making false promises of immediate action but no technician has turned up.

Hi,

It will be of great help if you can provide me some information or the procedure to go through the below issue.

I have invested in fixed deposit with the financial organization IFB Leasing and Finance Ltd. for Rs 10000/- vide Receipt no. LC/C/95/10402 on 05/07/1995 for three years
which matured on 04/07/1998 with the amount Rs 15180/- but I have not received the amount.

Could you please help me in this matter. Your help is highly appreciated.

I have purchased a IFB refrigerator (RFFT 446EDWDLS - 446 litres) on 31st May 2013 from Noida. Despite being several reminder, call to customer care and there service station, nobody has come to my place for installation/demo. There online "http://www.ifbappliances.com/get-in-touch.html" customer complaint is not working though.

This is worst customer handling I have ever feel.

I had purchased IFB washing Machine Model: DIGITAL 5. 5, SR. NO. WT DIG5. 5KG B 1880 on 28/07/2009. From installation, this machine is series of troubles. Almost every major item has been replaced methodically, but in vain. The service personnel are not so friendly and they always see how to charge the customer, even though he is in warranty or AMC Distributor Hadwika in Hi-Tech City, Hyderabad

Sir, I wish to know the spare parts availability of IFB washing machine model No T2900 (Front loading). Customer care centre refused to provide AMC for this model. Previously I had put AMC for 3 years which expired on 31 March 2013. Pl do the favour at your earliest convenience. My email id is varadan.[protected]@gmail.com.

We had purchased IFB washing machine model Elena DX 5.5 kg on 20/01/2009. The warranty period for the same was till 19/01/2013. Our experience for this product has been extremely painful. Below are the series of times this machine had to be repaired.
During the warranty period itself the machine broke down abd was repaired twice or thrice. Since it was i the guarantee period we were not charged.
Later on 2nd Jan 2013 again...

The ifb microwave was purchased fron nutan electronics dilshad garden on 22 january 2013. The container supplied with ifb microwave are broken. Repeated phone calls to nutan electronics and personal visit to the store are falling on deaf ears. No response from them. Only false promises.

Purchased ifb water purifier, model xiro, in thee monthe of february 2012.
It was confirmed theat theey shall be giving 4 services during thee first year as free and latter on as on call withe minimal charges.

I received only 3 services. Thee fourthe was due in jan 2013 which never was given. For thee paid service, a request was filed on 11the of march and nobody has attended to it after weekly reminders. Every time thee call centre employee says" we are sorry, we are not sure why thee complain is not taken up, we have passed your complaints to our managers and it shall be taken care in a weeks time"...

But notheing has been taken care till date.
It shows how poor the after sale service is of thee company.

But i am still stuckup withe theeir product and have to live withe it (Its quite costly...)

Regards

I raised a request for re-installation of my IFB Senator 6KG on 26th April. Complaint number: 10706410.

No one turned-up to fix the problem. I called to escalation department:[protected]. This department is not responding to my phone call. They are disconnecting the phone.

I have taken IFB Washing Machine in[protected] for Rs.20,200/- After one month machine under the repair of an automatic hot water section that to boiling water selection with this problem my cloths were damaged. I complaint to replace the machine, But they said its small problem.

After nine months again under repair this time timer repair the machine program is not moving. So, requested them to please replace the machine.
But Mr. Naga Sai an executive his way of speaking is not good with the customer & his reply is the last time itself you could have replaced the machine.

Because of IFB machine I suffered a lot, like damage of cloths, waste of electric charges.
But now I am pretending why I have not taken Sumsuag.

I am requesting IFB Co, to replace the machine


Make as many people as possible aware of IFB's bad service and ensure that no one buys their product.

I bought a IFB Senorita fully automatic washing machine( Invoice Number[protected] on 14/08/12 from QRS MG Road branch at Trivandrum . It is not one year since and the machine has broken down and there has been no response from the QRS despite repeated telephone calls ( to[protected] ,[protected] from my side. Now it has been 4 days since I complained, and I am told that they have forwarded my complaint to the service center and that the technician will contact me any time. I feel cheated and I want legal recourse.