IFB Industries Complaints & Reviews

IFB washing machine Senorita — Poor Servicing and poor quality of machine

My IFB washing machine is under AMC. in December Ist week 2010 i had problem with the machine and it was not working. I had given complaint and the customer care executive had replied that the complaint would be attended within 48 hours. but nobody turned up and only after our repeated calls to the call centre and local chennai office a service engineer attended it after 15 days. now not even one month has passed by we are again facing the problem. the clothes are not at all squeezed properly for which we have made a complaint.
Moreover this is not the first time we are having problems with the machine. Once in every two months our machine is not working and we have to call the customer care and book complaint. not only that we have to keep on calling them. This is happening from the date of purchase of washing machine.

my washing machine is not working

I HAVE CALLED @CUSTOMER CARE OF IFB [[protected]] FOR COMPLAIN OF MY IFB WASHING MACHINE ON 9TH MARCH,2010, AND THEN AFTER FIVE TIMES REMIND FOR MY COMPLAIN BUT TILL TODAY [[protected]], NO ANY CONTACT AND RESPONCE FROM IFB SERVICE STATION..

VERY BAD SERVICE TO ME AND BAD EXPERINCE.....

ALI AHMED DARBAR
SITPON VILLAGE
DIST: BHARUCH
GUJARAT

IFB — Bad service

Hi I am Devamanokar i got an IFB washing machine the warranty period got over and i was forced to get an AMC that is extended warranty. After purchasing that AMC my machine struck up with some problem and i have been registering complaints for the past 5 months but there is no reply from them so please help me out with this.

Well this is certainly a faster response than expected. Though action without words are of no use. My expectations are very low now. As expected there was some conversation with the customer service agents as well as some "senior" agents and there was promises of calling back regarding the action of the complaint but no one made the attempt. I believe they are of the opinion that if you keep quiet the matter will die out. As a layman I don't know why IFB is spending money on a department like this. It is certainly a waste. They have no control over the franchise. IFB need to streamline this process for sure.

Well as of today (31 Jan 2013), the franchisee called and promised a 4 pm appointment was not met. I am waiting to be served. That is my fate and maybe of many others.

My details are as follows:

IFB complaint no. 10196697
IFB Customer ID : 1333833
Jubin George

IFB MW OVEN 30SRC1 — NO DEMO

Purchased the IFB Micro wave oven on 23.10.2011 and till date no body has turned up or attended inspite of complaints lodged on NET on 6.11.2011, 8.11.2011 though assured in a dictatorial manner by Ms. Geetanjali on 4.11.2011

IFB WASHING MACHINE — Third Class Service

Hi,

My IFB washing machine is underwarranty and needs a door lock replacement. I logged a complaint on 7th June and It is already a month (9th July) and it is still not rectified. Complaint no. is 1841937. Whenever I make a call to Call Centre/Service Centre they say that it will done today... and I am waiting for today to come. They are always ready with the excuses like Engineer is ill or we don't have parts. These guys hardly pick the phone and I am not able to find a single contact where I can escalate this.

Moral of the Story is ... Never purcahse any IFB product...

Sorry to say local service Agency is just not co-operative, despite repeated phone calls, absolutely no feed back.
Regards,
pooja
[protected]

IFB WASHING MACHINE — MACINE IS NOT WORKING

DEAR SIR,
MY AMC TICKET NO IS 3156322 DATED[protected]. MY WASING MACHINE IS FULLY NOT WORKING.COMPLAINT GIVEN AT YR VARANASI OFFICE, YR OFFICIALS SAYS THAT MOTOR CAN NOT BE CHANGE WITH IN 2 MONTH OF AMC. WHAT ACTION WE TAKE NOW ?
R V SINGH
6-B-108 VIDYUTVIHAR COLONY
NTPC
PO AT SHAKTINAGAR
DISTT- SONEBHADRA (UP)
MOB. NO. [protected]

i purchased a washing machine AW 7233 on 02-06-09 from Ashoka Trading Co. but it is not working properly since last 20 days. then i lodge a complaint to 39004321 for it. but no one turn to this complaint so i once more call to 39004321 then this no. gives me another no. i.e.[protected] for it. after call to this no. one person turn to my address thats name was Mr. Ram having mobile no [protected] but it is regretted taht he say he was not able to repair it because it is new model. then i complaint to your coustmer care for repair it on tuesday i.e. 06-10-09 but no one turned out for its repair. Kindly repaired its as soon as possible and oblige me. very very thanks.

this is 3rd class product and service also 3rd class pls don't buy this product

ifb elena — not functioning properly

My IFB Elena washing machine is continuously giving me trouble. I made a AMC a few weeks ago, and also paid a heft fee for repairs. Please send someone to service it ASAP.

Ananya Chakraborti

AA 171A Salt Lake
Kolkata 700064

My IFB Elena washing machine is continuously giving me trouble. Please send someone to service it.

I have the same problem. I changed the door lock on 4th October 2012.
But today door is not opening.

Please help.

[protected]
[protected]@gmail.com

MY PROBLEM SOLVED NOW MACHINE IS WORKING

COMPLAINT NO 2707563 (I HAVE COMPLAINTED IN LAST MONTH 10TH SO MANY TIMES CALL TO SERVICE CENTER AT
GUNTUR THEY HAVE TOLD SOLVE THE PROBLEM BUT STILL MY COMPLAINT IS
PENDING... TECHNICAL PEOPLE NOT VISITED IN MY HOME... )

Very poor after sales service, especially for a product that is more expensive than others in the same league.My machine has been faulty for more than 3 weeks, clothes piling up and no one is bothered to fix it. The company is not providing the board that needs to be replaced is the message you get from the service center.

IFB — AFTER SALES SERVICE

I own IFB Washing m/c - DIVA Model. This machine went down on 26.01.2011. I launched complaint with customer care & loddge complaint no. 53527348 assuring it will be attended within 24 working hours. Company's representative visited m/c & found power supply card faullty. M/c is still lying idle due to want of spares from IFB..This type of customer service IFB is providing for which necessary actions needs to be taken.

IFB Washing machine — Machine is broken down , under warranty

I have an IFB washing machine which is under repair since[protected], under warrenty.I had registered complaints since[protected], but there is no respond till today.The machine is not working uptill today. I have also given lot of telephone calls to the nearest service centere ( kallambalam , tvm. dist).They are ignoring my calls.
Please do the needful.

IFB — No response from company

Ragunath P K
49,vaderahali, anagha. Snehasadahan rd
Vidhyaranyapura PO
Bangalore 97

To,
Whomsoever may concerned ,


Sir,
I have purchased one IFB sanorita washing machine on July 2010, and October month itself is started to giving the complaint of not getting On , after calling the customer service they just come and cleaned the switch panel board and informed me that their servicing is over after that incident hardly one month again this same problem is started .I have given complaint to so many telephone no like customer care , their area manager Vinay , one Sakuthatla etc but no one is attending the complaint) .They used to tell good excuse like within a hour it will be done etc , but never do any thing .
(My complaint no to Bangalore call center 5579206 dated on 18 dec 2010 at 1000am , Mr. Naiaz ahamad , and further again given complaint to Mr. Vasudeva and Mr. Naizahamad at 1600 hrs on 20 Dec 2010 , but no one is attending the my complaint., please help me repair my machine .)


Thanking you sir

Date 20.12.10 (Ragunath P K)

donot purchase IFB products, becouse their services are too poor

have to introduce myself as the unlucky owner of a IFB washing machine.

We have been facing frequent breakdowns and major issues with the machine immediately after we bought it.
To make sure the machine was repaired by authorised people ONLY, we entered into a AMC with the IFB franchisees
in Chennai. Its only then we realised that the franchisee promptness only related to collection of the AMC cheques.
Calls made to their call centres always gave us dates & times which were never honoured. Secondly, evertime they
came over they started preparing bills apparently for items which were not covered under the AMC.

In the instant case, our machine broke down in end jan and we were calling the call centre everyday. Unfortunately
no technician came in and after many more calls to their Chennai office someone finally came on the 16th of Feb.
The local office of IFB or its franchisee is headed by one Mr Shiva who is the most irresponsible person I have
come ever across. Either he is trying to single handedly close the IFB company or ensure that its goodwill is
permanently lost.His appointment also surprised me as how a company with the IFB tag could have appointed such a callous, irresponsible person as its head.

What is also surprising, the technician after examining the machine proudly claimed that a paricular part was broken and not covered under the AMC (his usual tactic to start preparing a 4 digit invoice). When he was shown
that the particular part had broken down earlier a year or so back and was covered individually under warranty,
he immediatley tried to shy away saying that it was not a IFB authorisd franchisee. When he was shown the warranty
he surprisingly did a volte face, and said that the part was only dirty and merely had to be cleaned. After cleaning the part seemed to work properly and the washing machine appears to be ok

What is shocking is the attitude of the IFB franchisees to ensure that the customer is forced to pay a substantial sum even after entering into a AMC contract with the company authorised people. We feel cheated and and let down
by the attitude of the company. Their anxiety to purposely replace components (which need not be replaced) will given the company a bad name. On the other hand the local authorised service stations or their personnel will sell the components to other customers and do illegal trading at the company's expense.

Nevertheless, we have been very disspapointed wiht the way things have shaped out for us with IFB company.

IFB — NO RESPONSE

I parched to the IFB Washing MC, this MC Now AMC going on but last 3 months I give to the complaint on response

I own a IFB front load washing machine senator model bought 7 years ago customer id 1251871. My washing machine fails in drying clothes and the garments remain water clogged. Made a complaint last Friday and they gave me a 24 hr commitment. Nobody called. Yesterday I called again to check and they gave me a second commitment of 2pm. Nobody has called me yet to check the status and my washing machine is lying without any use. The customer service is pathetic and I am totally frustrated with a complete silence from the authority.

IFB — worst service

dear sir,
my washing machine's drum is not working, n i had made complaints regarding this several times at the service centre of our city.. We've also talked to the respected person incharge n walked to servece center, but no action wz taken by him in this context, even he did nt bothered to come n examine the machine at our place..
he hardly picks his phone or if do so,then he always say to come n see on the next day;
But all in vain....
sir,its my humble request to take positive steps to sort out my problem.......
thanks.

IFB WASHING MACHINE — Customer service

I bought an IFB washing machine from Next electronics in T.nagar, Chennai, TN on 06/08/2009. Price of the washing machine was Rs.11, 800. Next electroincs people said that demo will be given in next two days. IFB people called me on 08/08/2009 and asked me to get stand worth for Rs.1200 and deom charge for Rs 360. I would like to know whether any company would charge for demo if we get their own company products. I asked for the reason they respond back very rude. Next electronics people mentioned that demo would be done for free. IFB people bheviour is so bad...Is this way a international brand company do???

machine is not working its not taking power

Me too have same experience i am sure that i choose worst company product and it was bad dream to me also to purchase IFB product no listening to complaint non skill mechanic i lost my machine drum bucket and pump due to above problem now i suggest to my friend please do not buy IFB product NARENDER PAL SINGH INSPECTOR, RAILWAY PROTECTION FORCE KANPUR -ANWARGANJ, KANPUR

Hello

This is so unfortunate that a company like IFB is not sticking to its standards and I as a customer is highly dissatisfied and perplexed with it.
I booked a complain on 6th June 2013 with complain number “10898297”, and reminded at call center (phone number : [protected]) six to seven times.
I also tried to call the local service centre (BHOPAL service center at 3299114) which is always switched off, and the other number “[protected]” after all the application adds gets disconnected automatically.
I also contacted Mr. Anil Parasar(at [protected]) the IFB in charge of Bhopal region six to seven times, as per whom Mr. Aunj Malviya who have the franchises is the focal for me,
On contacting four times to Mr.Anuj (at[protected], he is telling me he do not have the man force and so he is helpless!!!
What do expect me to do now? It’s almost a month now and you are telling me you do not have work force? And giving me a new complain number?
I have taken AMC(Annual Maintenance Contract) from April-13 to April-15 and this how you are facilitating us?
Either take a quick action against my complain or else I have to go to consumer court for justice and such a ignorant behavior of your company and the employs.

Shashi Singh

my washing machine no working