IFB Industries Complaints & Reviews

Consumer ID no 869597. My complaint no 10544701 dated 11/3/13. The man who came to attend the complaint said that a motor in Supremo washing machine(IFB) needs to be replaced and it costs 4200/- After replacing the part he charged me Rs4823/-Bill no 3928 dated13/03/13. Will the company confirm the actual cost...? Rajiv Khaneja. The work was done by authorised person sent by IFB washing machine company.

On 6th Jan 2013, we registered a complaint with the customer care centre of IFB of malfunctioning of the washing machine. We didn’t receive any response from the IFB Delhi center. Though we enquired daily (since 6 Jan) from the customer care about the fate of our complaint, every time they replied they are forwarding the complaint to the senior executive without any results. They also didn’t give the telephone no. of the senior executives. At last, when we contacted the Delhi office on 12th of Jan, they replied that they have not received the aforesaid complaint till date. We gave them the registered complaint No. 10353448 and expressed our urgency; even then they sent the mechanic on 15th of Jan after promising that they will rectify it on Saturday itself. Anyhow he informed us that the software plate is not working and we asked him to change the same. On 16th he replaced the software plate. Again when we started the machine, it stopped midway and didn’t complete the cycle and we contacted the Delhi centre again and informed them the machine is still not working. And for two to three days, they keep on pretending that they don’t have the requisite part and helpless. After lot of pleading and making nos. of calls, we managed to get the part replaced (pump) on 20th Jan.
Whereas we understand that the fault was with the pump of the machine not with the software. So he wrongly changed the software that too was used one, charging us Rs. 4400/- approx. And it took 14 days to address the complaint after lot of pleading.
So we request the amount wrongly charged to us should be refunded and we should also be compensated for the agony and hardship we have suffered for all these 14 days.
We also sent bill receipt to customer care email address but they didnt reply even after a long days of the complaint submission..

We purchase a front load machine on nov 2012 from kurukshetra nd they have given us stand of top load machine which creates a lot of prblm plz change the stand as soon as posible

My washing machine is not working since 25.02.2013. I am getting very encouraging calls from ifb office at goa, ifb dealing personal in haryana, but my washing machine is not in working condition. No local service provider is repairing my fully automatic machine. Ten days back (Only once) local service provider visited & informed me that some part will be replaced, but that part is not available with him& he is also not in position to inform when that part will be available

I bought ifb senorita sx washing machine on[protected] from vasanth & co in t-nagar. Installation done by true care service center, velachery. [installation and guidance was excellent]. While installation i purchased "cutout, tab, aqua water clean, small cloths bag and 3 [cleaning powder packet. It cast almost 5.5k. So totally 27+5.5 = 32k. But on[protected] machine was died. I called customer care and register a complaint. [complaint number : 10294441]. This time customer service person came from five star service center from karappakkam, chennai. Service engineer is feel like a god and making such a worst behavior. I immediately called customer care and i clearly explain the service engineers behavior and they told we will escalate the issue. Then i got chennai service head mobile number. His name is mr. Ravi ganesh. Initially he i speaking within a day they will fix the problem but till now no response from ifb customer care.

13 days left. Still i am waiting for service. I only spending money for ifb washing machine and calling all the customer service people. Just now i called to mr. Manoj i think he is manager for ifb customer service. I got number form customer care. I called to mr. Manoj but mobile picked my ravi ganeh. I am amazing all the people in one place but they are playing the game. I recorded all the conversation between customer care and all the persons.

Now what can i do? A very big question mark in my mind...

My humble request for all my friends don't buy ifb. Becuase if buy you will go to dipression stage.

On 28/02/2013 around 7 o clock the machine was operated. By 07.45 operation was over

From that time onwards not able to open the door inspite of trying many times.

Number of times complaint was lodged with ph no[protected], 2310420. They never

Attend the phon. E. Yester day 4 times they took the phone (Customer care) same

Lady every time they ask our address mobile no etc as if first time they are

Asking that.

Today again she took up the complaint and said cooly your complaint was not

Lodged yesterday

Only we are listening your complaint today. Then i asked her name. She was

Not ready to reveal. Already by now 30hrs over. Cloths are inside the machine.

That would get damaged. The wort service from ifb. Never never go for ifb

Washing machine. People should go for consumer court. This gives us mental

Torture always going on phoning phoning. Could neither go out and see our jobs

Oustside. Thinking that any time service people will come and we should make

Ourselves available. So far nobody turned out. Last week i went to bangalore.

Had it happened last week what would have been my plight. Is it possible to leave
.
The wetcloths inside the machine which will give stinking smell. People should

Know to attend the problems according to seriousness of the problem

Can the doctor say when a person with heart attack comes i will attend to you

Only after attending to the patients those have come before you? Its like that.

Here iam remainded of an article which i read in indian express, " there are plenty

Of jobs in india" but skilled persons are very few.

Here what i mean is customer care person means not simply noting down the

Problem, asking number of times house address mobile number with the same

Person behaving in a irresponsible way {as one behaved with me today and

Yesterday. They should be smart enough to diagonise give the feed back to the

Technicians as to which problem to be artended first by valuing the weightage of

The problem. Single word don't go for ifb. Useless customercare. Cant get your

Technician support





Attend to that phone nor

I bought this Ifb washing machine in Dec 2011 , and from the very beginning have been facing problem with it , it had a torn pipe , water would flow from under the machine, one time the whole switch mechanism blew up, other time the machine had this E1 error repeatedly and now for the past 4 months the machine makes so much of noise and shakes so much that it moves from its place,and i have asked for a machine replacement , since it is defective from the very beginning , but neither they are doing anything with the machine or replacing it!!

Fed up with IFB Service.....

I had Purchased an IFB Maxidry 550 clothes dryer in October 2012 with 4 year warranty from Croma retail. I was promised that it will be installed and a Demo provided within 24 hours at my residence. Despite giving 3 calls to IFB service centre over a period of more than 2 weeks, nobody from their service centre came to install it and provide Demo. One of their person called after 15 days and fixed up the time for visit and asked me if I required a trolley costing around[protected] Rs. I asked him to give a Demo but refused to buy a trolley. He never came till today because I had refused to buy trolley from them.

After 3 months o[censored]se, it’s switch developed a problem. I launched a complaint on 5/2/2013 with the IFB customercare vide complaint no. 10431915. I was assured that my complaint would be attended within 24 hrs. Nobody attended the complaint for next 48 Hrs. I started calling their service centre repeatedly ( tel no.[protected] but they never attended the complaint always promising to attend within a day. On 12/2/2013 one of their representative came and examined the appliance. He said that the Switch needed to be replaced and it will be done in next 24-48 hrs. He disconnected the appliance from the mains. Since then, Nobody ever came. Since then, I have made atleast 30 -35 calls to the service centre( including its manager Mr. Tarun - [protected]/ Chief Mr. Jogender - [protected]) without any response (They simply refuse to pick up phone). Twice Mr. Jogender did take my call and promised to get it done soon but nothing has been done. Thereafter there are atleast 25 calls on his mobile no. that he refuses to pick up. I had contacted their Head of customer care Mr. Jaffrey at the call centre on 25/2/2013 morning. He promised to get it done in day. He has also failed to sort the issue or even respond. All efforts to contact their Branch heads and other officials in Delhi proved futile. The telephone numbers[protected] &[protected] for Ms. Geetanjali) provided by the customercare keeps on ringing without anybody picking them up. The net result is that after 21 days of filling complaint and after making atleast 50-60 calls( I have the call records) the issue remains unresolved, my dryer is not working. I am left with no alternative but to approach the Consumer court in Delhi for either return and refund OR replacement of my defective appliance OR immediate repair ALONG with the compensation.

I have also filled the feedback form on their website twice earlier and today also, but nobody has contacted me on the issue. Is it the IFB tradition not to respond to any complaint????

This is a message to the management of IFB appliances that no company can survive without its customers. This pathetic quality of service is not going to do any good to their business. I am so disappointed with IFB service that I am considering putting these reviews on various consumer forum websites.

CAN ANYBODY HELP ME???

I am owning a microwave model no:30SC2 which is under annual maintenance contract(AMC).About 20 days it started to give problem,thus I rang up their customer care service(mobile no:[protected])who intimated that a representative will come to to repair my microwave and gave me my complaint no:10284614.The individual came after two days switched on two or three times the microwave ,opened the top cover and said that it has to be taken to service center and left. He did not even assemble back the microwave.Since then I am ringing up IFB customer care who repeat same thing every time that a representative will come in 48 eight hours.Their 48 hours has not expired from last12 days.
2)I had purchased an IFB product thinking it is a good company though now I have to change my opinion.I am writing to you to help me out in IFB repairing my microwave .They should also increase the AFC by the number of days that the microwave remains out of action,which I think would be a good business practice.

i purchased a microwave oven sometime back. I was using it very occasionally and after some time the front keypad stopped working for many of the keys. I called IFB customer service and they sent a technician named Bala ([protected]). Actually he was from a Franchisee named imatrix. The technician said that it cannot be repaired and the entire board had to be replaced without even looking at the micorwave; in-spite of me telling it just required cleaning.
He then told that the board would cost 3000 Rs. However i can take a AMC (annual maintenance care) for two years for this amount. The AMC would also cover the board replacement at no cost and any other repairs for the next two years. So i purchased the AMC.for Rs 2817 for two years membership ID [protected].

Then i called the customer care again. Now another guy comes ([protected]) when i am not at home, and says to the people at home that the board DOES NOT COME UNDER AMC and i have to pay again another 3000Rs to replace the board and he was not even polite.

subsequent complaints to IFB customer care resulted in simply closure of the complaint number without any action or intimation.
i tried contacting the below listed people and all of them refused to fix the microwave or return my money.

imatrix franchisee : r. bala [protected]
imatrix franchisee : [protected]
imatrix franchisee area head : Saiju [protected] - not able to contact him at all; either phone is busy or keeps ringing,
IFB cust support : Amit ;floor supervisor
IFB area incharge of TN : Mosses Vinodh [protected]
IFB area incharge service executive : Manoj [protected]

complaint number:
1. 10090829
2. 10214639
3. 10273390
4. another number that i did not write down

It is an unfair business practice to lie and deceive customers and make money. please avoid dealing with IFB and their franchisee IMATRIX. I've spent hundreds of rupees in call charges and only my time and money was wasted.

kannan.k

Well, it happened that there was a slight leakage of water from the Fluff Filter Door at the bottom of the machine.
My Washing Machine is still under the warranty period.We called the guy from whom we had purchased the machine to repair it( as he had told us that in case of any problems with the machine we should call him rather than the company's repairing personnel as those people might repair the damaged part, but may harm the other parts which could further increase our problems), he tried to fix it & it looked as if he hardly knew anything about fixing it because in his attempts he broke the parts of the filter door. Then he left & returned another day , on that day, he taped the mouth of the closet of the door & said the machine would be able to wash the clothes for the time-being till he would completely fix the machine. but he didn't come after that, meanwhile we found that the machine was not able to pump out the water properly during washing & then we had to call for the company's staff to send for someone to repair this problem. A man came & he changed the broken & taped closet with a new one but soon after 3 washes from the machine, there was a sparking within the drum where the clothes are washed & that was very risky as if my housewife wouldn't have switched off the machine at the right time then my whole house could have caught a fire. This problem was again reported to the company but they procrastinated everytime ,we called them to send someone to fix the problem. After 7 days from the day when the sparking had occured, they sent another man to just 'checkout' what was wrong this time with the machine. He told us that the pump had burned & that he would come to repair it tomorrow, but he didn't turn up the next day. Then after that the next day, he said it was Sunday & the company's office remains closed, we said nothing. Then the rest two days, he said it was Bharat Band so he didn't come. I am a Government employee & I went to my office on bothy the days of my Bandh & this fellow gave such a lame excuse. Today when I called him, he said he will arrive at 3:00 pm, then on calling again he said he will come in the evening. I again called to the franchises of the company to look in the matter & they again said" KAL HO JAAYEGA". This is ridiculous, my machine has been defected since the last 13 days. & the company is just passing on the matter like nothing. I demand justice & thereby I want my machine to either be fixed soon or if they fail to do so, then the full refund of my money that I have paid in buying it. I didn't buy the machine to be kept like a show-piece in my house. Please help. With respect, Suresh Kumar.

From,
Pankaj V. Amrujkar,
H.No. 470, Wadacha wada ,
Bordem, Bicholim- Goa.
Date: 21/01/2013.
Mob. No. [protected].
Pin 403504
I had lodged a complaint in IFB customer care somewhere around July 2011 against non working of my machine. The warranty of my machine expired on 20/04/2011. This means that my machine worked for just 2months from the date of expiry of warranty. Because of this the complaint was particularly lodged. But, Till May 2012 there was no follow up from customer care. Mean while I was in continuous touch with IFB Customer Care for updatating my complaint. Somewhere around March 2012, I personally visited the dealer who manages to send one Technician who checked the machine and told me that the motor of the machine is shortened. I was shocked to know that the motor of such a machine which costs around Rs. 17,000.00 is getting shortened just within 2-3 months of completing warranty period. This fact was discussed with customer care executive who told me that since my machine’s problem is genuine, senior executive will call me. Till May 2012 none of IFB’s senior person tried to contact me to discuss about the problem. Again in May 2012, I called IFB customer care when they renewed the complaint and after some days around Dec 2012 the same technician whom I had contacted before called me up and told me that this time he is send by the company and since he was knowing the problem, he directly told me that the motor has to be replaced by my own cost.
So, I just want to know what type of standards IFB is maintaining if the heart of the machine i.e. motor , the circuit boards etc. are becoming faulty within 2 to 2 1/2 years of purchase and customers has to pay for that after every 3 months.
Within the warranty period IFB’s technician are suppose to come for servicing or check up after 12 months and after 24 months from the date of purchase. At least they are supposed to get feedback from the users, which they normally don’t do.
None of an Engineer neither the technician turned up nor anyone called me to get customer feedback from when I have purchased the machine. Mean while around second week of Jan. 2011 circuit card is changed which costed me around Rs.1200.00. Again, just after 8-9 months my machine has stopped functioning because of motor is Faulty.
IFB, Being such a reputed company I do not expect that after every six month I have to replace some or the other part of the machine. The basic cost of machine during the time of purchase was around Rs. 17,000.00. Non working of motor in just 2 ¼ years of such a reputed company machine whose price is also higher compared to the other companies washing machine is not acceptable.
Again on 20/02/2013 I contacted IFB C.C. who assured me that they will help me out and also they apologized for the delay they made in solving this complaint. Also they requested me to e mail my complaint once again. One Mr. Bhatia from IFB, Goa contacted me on my cell after sending the mail and he also assured me that he is going to help me out. He told me that service executive will call me by evening of 20/02/2013, but there was no such call from any of IFB staff.
On 21/02/2013, a technician called me up and he again told me the same thing which was agreed by them before. He told me to pay for the spares and he is not going to charge for the service. So, I again called up C.C. at around 11.30 am. When they promise me that they will have a word with the service executive or so and they will call me back after 1 hour. Till 4.00 pm there was again no such call from C.C., So, I again called them and asked for the reason why they didn’t called me till that time. As usual again they apologized and told me that they or any of their senior executive is going to call me back.
I may like to bring to your notice that IFB C.C. has not only delayed in solving the customer issue from last 1 ½ year but they have also misguided me by keeping me on hope that they are going to solve the issue. Every time I could hear that that my issue is going to be solved and every time they (Customer Care) is just updating my complaint on the latest date when I called them to know about the status of my complaint.
I feel that I am not liable for any payment to be done against such machine part which does not last even for six months from expiry of warranty. If they are producing such type of machines with ISI standards and with such huge price then these companies are to be highlighted and action has to be taken for looting the customers.
I hope for a proper solution of the above problem at the earliest as possible.

Dear sir,
This is to inform you that ifb people do not take complaints seriously. I have complaint regarding my washing machine senatotdx. Our machine is under repair from[protected]. We have informed to the customer care on the same day. But till there is no proper response. We called balamurugam mechanic thoothukudi cell no. [protected]. He said that he was busy in his work and complaint anywhere you like. I have gone through your site which states that lots of customers are not satisfied with your after sales. I would like to take this case legaly. Pls reply at earliest

J. Jeyam
13 a vaguthankuppam
Nazareth - po
Thoothukudi dt.
Pin -628617
Cell : [protected]

I have purchased IFB washing machine knowing of its good product and service. But I am facing all problems right now. I purchased Senorita washing machine before 2.5 years and faced board replacement 3rd time in row now !!...This time i am totally devasted by the poor response for service. I booked my compliant mid Dec 2012 and yet to have my machine repaired. I had to follow up daily to customer care or the mechanics or their supervisors. I end reaching them after a long time dialing and just to hear NO STOCK of board yet. I am hearing the same for 3 months !!....The worst part is my complaint gets auto closed and i had to create a new complaint again. Any escalation through Customer care # is also of no use...they assure of a call back with solution..but I reached no call from customer care till now....Let them replace the board or replace the machine....Poor quality in board and frustrating after sales service...
Recent complaint #[protected]

Ifb model elite 5kgaqua sr. No:027161 date of purchase 06.02.2008.. Drain system pioe broken to be replaced, contact mobile no:[protected]/[protected]. Villupuram, tamil nadu

I also want to add a comment in this regard. I made a complaint to request for a service on 23rd Jan 2013. But till today(Jan 30, 2013) there is not even a call regarding the service. IFB customer service is really pathetic. They don't show any shame in the poor way they treat their customer. I feel like I have made the biggest mistake in life by buying the product.

Jubin George ([protected]@yahoo.com)

I have purchased Microwave Oven Model 30 SRC 1, S.No. 15000691 from M/s MASTER HOME APPLIANCES on dated 28/01/2013, Aligarh and requested for demo.But the representative couldn't locate the Address.After Telephonic talk he reached the address . Due to power failure he could not present the DEMO.He used un-parliamentary language at my home in my absence.Till then he is not responding to my call.His contact No.is [protected]

I have IFB Washing Machines but last 5 days i have problem with my product last 5 days. and i was go to complain in company but they are Not satisfied with service and not clear my problem so pls do this fast because my family problem with this IFB Washing Machines not properly so you solve as soon as possible other wise i go to legless action i am in problem with product. and i suggest to all people not buy this product this is 3rd class product and also service not any Engineer solve product problem. i bought last 3 month ago so product in problem this is very bad.

i want result as soon as possible Nitin Patel M: [protected] call me and solve this problem

23/01/2013
From:

K.Mohan
2/1 Ganapathy Nagar
Chandren Garden
Chinnathirupathy
SALEM 636 008.
Tamilnadu
Mobile :[protected]

To
M/s IFB Ltd
14, Taratolla Road
Kolkata - 700088
West Bengal – India

Sub: Non locking of IFB washing Machine Elena Door – reg.
Sir,
I purchased a washing machine IFB Elena vide bill no CA/SLMG/12030 on 5/8/2006 at Girias Electronics Salem.
Till date I did not come across any major problems in the machine. Of course there were few minor problems such as input water level reduced etc and were sorted out when needed. On 20/11/2012 there was a problem with the door and I immediately informed to the customer care and after two days i.e on 22/11/2012 the person from Salem service center visited my house and checked the problem and he said the door lock was broken and he changed it immediately the door’s outer and inner frame and he charged Rs.1117/= vide Bill no.2707 Dated: 22/11/2012 for Rs.780/= and invoice no.30905 dated 22/11/2012 for Rs. 337/=.

Within two months, again I came across the same problem – the lock was not properly working. Complaint was made regarding this on 22.1.2013. After attending the complaint it was told that the door lock has to be replaced again and it will cost around Rs.1200/=.
So far I have not come across such problem in the brand and it was quite comfortable for us. The machine is a single user machine and after the purchase of 6 years, first time the door lock has been replaced. But within two months, again the same problem is repeated means we doubt on the quality of door lock set replaced.
If it is available on such poor quality then do we have to spend Rs.1200 for every 2 or 3 months? It is not at all affordable and absurd also. Then there is no meaning in keeping such branded machine where quality of spares does not exist.
I request you to look into this matter and arrange to solve the problem at the earliest.

Thanking you

Yours faithfully,

K. Mohan
[protected]

I had bought ifb senorta 6kg sx 100rpm model washing machine 3 months back.It suddenly stopped working 10 days back.service enginner says that due to rat bite internal board got damaged and its repair cost is not coverd under warranty.But my contention is that since the model already comes with inbuilt feature of protective rat mesh there is no chances of getting damaged by rat.but there is no response from the service center.my complaint no with ifb is 10357631