IFB Industries Complaints & Reviews

don't purchase IFB items. service is poor. we will have to call "call centers" and they are not answering properly. I have purchased IFB washing machine from VASANTH&CO and they say the service person will come and install. next day some service man came and tried to sell iron remover powder etc. two days after the machine was not running. Vasanth&co say we do nothing and further say try the call center. third day he came and remove the front main switch knob and remove thousands of small insects from the switch box. Vasanth&co said as the machine was in go down possibilities of insects going inside is common. three years the machine run and now give troubles. again I am calling the call center and waiting for that unknown man looking at the door. don't purchase IFB items please. ashokha.com

I had complaint for my washing machine on 26-09-12, but my complaint is still p

Ending they r only giving me date
Dr. Sanjay singh
B-11, sector-o
Aliganj
Lucknow

My machine broke into fumes on 5th September evening threatening to burn the wiring as well since, then I started making efforts to register my complaint on the IFB toll free with no success. Luckily the local area office helped me register my complaint on the 7th with a complaint number:3504330. Though an attendant came to visit us that day declaring that the motor was burnt but with no further implementation. Since then all our efforts have gone to drain and my machine stands still.
Till yesterday the local area office people convinced us each day that the job will be done the same day, but today it was declared after a heated conversation that they were helpless as they did not have a motor to replace and the job will be only done on Tuesday that is on diwali which we doubt. We have always maintained the AMC contracts and even this year we made a two year Amc for our machine. My AMC number is 64865.
Inspite of this we are unsuccessful in getting any service from the service center. With diwali on head we already had many cleaning jobs handy which waits for the machine servicing. With great inconvenience we now doubt when our machine will get corrected. We are highly disheartened with the loose services provided to us and wonder how a big company like IFB does not maintain enough leisure for servicing at the service stations.
I would request the higher authorities to look into the matter and provided a soon and contending response against our AMC contracts.
Contact details:
Customer name: Manoj Takiyar
AMC number: 196152
Model: Ex plus
Email id: [protected]@gmail.com
Contact no. [protected]

Complain no.-9750229
Date - 25.10.2012
Front loading m/c
Spare - Plastic drum with stone to be changed
Despite follow-up on regular basis, the complain is still open even after 2 weeks.
Very disappointed to purchase IFB product

Iam Abul Kalam Asath, i bought the IFB machine 2.5 years before.now my machine is not working , i have booked the complaint last Monday(05-Nov-2012).they promised me that they will give me the fix with in 24 hours.but i am calling the help desk each day .but they are saying the same thing.still none has come to attend the fault.

Even i have warned them that i will send the Email to Gupta.but still no result.

IFB has already lost their quality and the service is becoming very poor.

I hope this is the reason why Indians are prefering the Foring brands.

Gupta has to look into this issue and find out why the people are not responding for the customers request.

i never go for IFB in future and wont recomend this brand to anyone

We have a dish washer Model neptune serial no 05101628/09 we have continously complaint about fault of the machines we have talked from bottem to top say area manager also with complaints detail as dated fist 5/7/12 cust no 3410987 complaint no 9156807 second dated 20/8/12 complaint no 9419562 third dated 23/5/12 complaint no 8896818 but we dont think any body is taking it seariously

with reference to the number of complaints through customer care remained unattended and unresolved for the last 15 days i.e. since dated 20.10.12 against the complaint no.10182821.the matter was discussed with the shiva electronics authorised dealer of ifb sales ambala city, as per his directive the request/complaint was made to sh. manoj gupta incharge of the north zone stationed at chandigarh and on hearing the problem the matter was reffered to smt annuradha incharge of the area and necessary directive was given to mr rohit service representative ambala city often his inspection the condition of dish washer is same and not resolved within given time, so we request to please refund the amount of dishwasher or take the complaint resolved at the earliest, without any further harasment to the family.

i am deeply unsatisfied with ifb washing machine,I brought ifb senorita in 2010,and it was lying as a 100kg useless box for 18 days no one came for installation,on the 18th day a man came with a big bag,

He told us to buy products worth 5,000 which includes a washing powders ,salt water filter etc and he told that the tube is not long enough to connect to the water tube so he gave another 2000 rs bill to give a new pipe which we brought because there was no other option,he came after next 5 days and fixed it

as per the working,the machine never washes the cloth,cleaning,performance is useless

after two years(warranty period is 4 years) the machine is not working we informed to the customer care,he promised to sent a technician in 24 hrs but now its the 4 day from complaint

so this is the worst product i have brought on my whole life

Dear Sir/Madam
I purchased a ifb top loading washing M/C aw 7233 in oct 2011 from company authorized dealer M/S bhagwati electronics bhiwani..since its installation it was not working properly. In nov. 2011 it was replaced. But in the new replaced M/C also has problem. This M/C removes the hook & bukels from trouser/Skirts since its installation in this regard complaints were made many a times,every time a mechanic/Engg visits & assure this will not happen next time but in vain. Now buzzer is not working & M/C is making noise while spinning. Complaints were made on customer-care as per detail given below

date complaint no

21/09/2012 . 10115821,
25/09/[protected]
26/09/[protected]
18/10/[protected]
20/10/[protected]

in this matter I posted e-mails on 23/09/12 , 25/09/12 , 26/09/12, 27/09/12 in response to these complaints M/C was inspected by local service engg. On 28/09/12 & he replied M/C is dead. On 29/09/12, service engg. Carried the M/C to service center & returned it on 04/10/12 with remarks that it is repaired, but at that time buzzer was not working ,service engg. Assured it will be replaced shortly.

I once again contacted haryana office karnal on 15/10/12 & since than I am contacting but only assurance was given but nothing done.

Since 17/10/12, I have been contacting mr. Mathur (rsm chandigarh) on his mobile no [protected] & through e-mail for 15 times but except standard answer he is looking into the matter & it will be replaced/Repaired very shortly but nothing has been done till today & we are facing the same problems as before in M/C like

1.It removes the hook & bukels.

2. It is making noise while spinning.

3. Buzzer is not working.

I would like to share due to design problem in the m/c, m/c removes the hook & bukels from trouser/skirts the company has recall this model from its showroom & stopped new production.

Hence my problem can be solved only by replacing my m/c with new model.

Thanks

with regards

Rajeev Sardana
24-A,Jagat Colony Bhiwani,(Haryana)
[protected]

Hi,

My name is Raghavendra Prasad and this is regarding to the AMC issues that I am facing for my IFB washing machine.

Recently I noticed a crack started developing on the outer door frame and lodged a complaint 9797093 with IFB for replacement. IFB Technician (Vijay [protected]) on checking told me that it is a Plastic item and cannot be replaced under AMC.

I asked him to go through the AMC contract, as there was nowhere mentioned that Plastic Items where not be covered under this AMC. But he was adamant that this part is not covered under AMC.

I would like to highlight that, while taking AMC; I was told that only rubber items will not be covered under it. But during attending complaint, I have been told that plastic items too are not covered it. I would also like to emphasize that there is no terms & conditions mentioned against replacement of plastic items in AMC.

So, I would request you to interfere in this issue and grant me this part under AMC.

If no action, is taken I have to approach the consumer court to sort out this issue.

Below are the details.

Customer ID : 943142
Customer Name : Obalaraju B N(My Father)
Complaint number: 9797093
Franchisee Name: SSP
Model : IFB Digital 7 KG
Mobile: [protected]
Email: raghavendraprasad.b.[protected]@gmail.com

Thanks and regards,
Raghavendra Prasad B O

We possess an IFB Digital Washing Machine. It is the top of the line machine and I spent good money to purchase it. it wasn't even one year old when the hot wash stopped working. I kept running it on a shorter program hoping it might start working on its own. Finally, when it didn't get alright we lodged a complaint and a technician came over to see the machine. He told us the "heater board" would need to be changed and this would cost me app. Rs 5000/- we told him we would pay whatever it costs as long as he got us the proper bill from the company. He said he could not assure that and for that we should speak with the company franchisee for Gurgaon, Mr. Bhatnagar whose shop is located at DLF Qutab Plaza, DLF City Phase 1.

We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.

After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.

Dear sir/ma'am,
I had applied for PGDBO course as my elder sister is working with ICICI bank IFBI degraded me from PGDBO to HDBFS. IFBI promised me that the differential amount would be refunded to me, but last time the cheque i had received had been dishonoured . I had been promised that i would receive the amount in 1 month's time it's been 2 montns till date i have not received yet.Please confirm the same and help me in getting the refund.
Kindly revert for the same as soon as you can do so. Hope you will take some necessary action.


Regards,
Dipika Kandari

I purchased a fully automatic washing from IFB in Dec 2011.On August 16,2012 the machine stoped working so I lodged a complaint on 17Aug.The technician came on 18th and told that the machine will be repaired within 5 days.For the next two months the harrasment I met from IFB people is not explainable.It was only after I sent a notice to their head office at Calcutta warning them of going to the consumer court that the machine was repaired.The machine was under warranty.
So I request all the consumers against buying IFB products.Their service as well as the products are very inferior in quality.

Even after repeated complaints to IFB customer care, no one turns up for the service call. The previous complaint number was closed even without making a visit.
Complaint reference number: 10195997
When I had to take AMC, then it gets done in minutes but when it is a complaint service call no one turns up although customer care promises to attend within 24 hours. This is disgusting.
AMC no. 256519

I have an IFB dishwasher that has been causing problems since the beginning of the year. It has been fixed a few times and I got the annual maintenance contract on 14/1/2012.

On September 21st, 2012, I registered a complaint that my dishwasher wasn’t working. I called several times to follow up on the same. Every time I talked, the IFB representative was polite and said someone will call within 24 hours – but alas, no one did.

On October 23rd, 2012, I was given a different complaint number by the representative. The earlier one had been magically resolved – even though I never got any repair person come home! Again, I have been calling repeatedly to find out the status of the complaint – but to no avail.

I am also being told that I should contact the service center directly at other numbers: Franchisee owner (Nagasai): [protected] and Dasbagir: [protected]. First, I don’t know why I should call them directly since IFB is supposed to do this. In any case, I called them repeatedly – but their phone either seems to be turned off or busy.

In the meantime, my dishwasher has been in a non-working condition for over 2 months now. And remember, I paid for the annual maintenance contract which I don’t see the value of – at all.

Can you please forward this to the right person in IFB so I can get the right service ASAP? My customer id is 572711.

The drain pipe of our IFB Dishwasher has failed and not functioning for the last ten days. In spite of repeated complaints to the concerned service provider and the service section of the company, they are not in a position to replace the simple drain hose and make the machine ready. It is pathetic service from the company. I don't recommend any IFB products to anyone in spite of their brand value and superior technology.

@IFBAppliances : is the worst brand with pathetic service.
I Won't recommend any1 to go with this brand.
These guys r selling piece of scrap/junk and charging us so much.

Pathetic service support...Its been more than 2 months now since we are requesting them to send some engineer to check the problem with the Washing M/C(Scrap)....and since then no1 have visited.
Have purchased the scrap only 8 months back and been out of order 2wice since then.
These guys r not having even simple parts with them to replace.
Please Please Please guys....Please don't purchase anything from IFB.
The quality of each product is very very bad...and the worst thing is their engineer will not take pain to even visit your house...they hardly care. Moreover they don't even have the components/parts to replace.

Recommended not to waste your hard earned money to purchase the scrap/junk from them...its better to wash by your hand but not waste ur money in investing in IFB(selling junk to you).

Hi Team,

We have recently purchased a dishwasher from IFB. It was delivered in 2 days, on third day IFB service person came to demo it. He sold Rs9000/- worth products of IFB (like detergents, salts etc...), switched on the machine and left. The machine never stopped, though the timer shows 64 mins left it continued to run for more than 2 hours. We called the service center again, after a chain of calls the person appeared after 2 days and confirmed there is an issue with the machine and left. Next day he confirmed we will get a replacement. Its been 5 days after that we didn't get the replacement and the service center folks stopped picking the calls.

I would request the top management to settle the issue as soon as possible and earnestly request to get rid of these lazy .

Regards,
Aditya

washing machine door is not close properly and water not drained after wash and after spin cloths are with soap water to be attended ( My AMC recept No: 20831
My ID us 3561964 I have given a complained regarding washing machine heater and drain line leaking on24/9/2012 C.No 958006and they send one technician he attended but heater is always on line. I did descaling as per technician advice . I informed the concern person and I give one more complied on 10/10/2012 C.No 9681302 he came and he changed the thermostat and door lock but door lock is not properly locking.At the same time after washing soap water is not darning and after spinning water is inside the machine and cloth is not dried
this fault attended by SHRI KAILASH ENTERPRISES ,New No2 Lameck steet, janaki Nagar, valasaravakkam,channai-87 PhNo[protected] please do the need full to attend the machine properly

I have purchased Top loaded Automatic washing machine model AW7201RB at Rohini /Delhi on 13.07.2012 .After one month the steel drum is scratching the sides and stopped suddenly After my complaint One representative (phone No [protected]) visited and decides to change the four RODs connecting the drum.he has replaced the rods and the Noise was reduced to some extent He has not made any invoice,Job cards or any statement..

Now at Oct Excessive Noice is cumming and taking less water during the Rinse My complaint No. is 10146447 .there is No response from IFB since 20 days I am not satisfied with the machine and service.

S.Sivaji
B-28,delhi citizen Apartment Sec-13 Rohini Delhi-85
[protected]