IFB Industries Complaints & Reviews

Hi,

Complaint No. 10271619

I logged my complaint on 27th November. IFB customer care executive promised me that they will resolve my complaint within 24 hrs but now seven days are going to complete but not a single technician approached me for my issue. Can you do something for this?

Thanks,
Nirmal Sharma

On 22-OCT-2012, I raised a complaint for the washing machine that it gives huge sound when the drum rotates. The machine itself moves from the actual place due to the drum rotation as it hits on the sides. A customer care person took the complaint, provided a complaint number[protected] and said that a service engineer will come the see the washing machine within 24 hrs. I was also said that the machine is still under warranty. The next day a service engineer just called to us but didn't reach the house to see the machine.

Then on 25-OCT-2012, I again called the customer care. A person named Muthu picked up the call. I said that I raised a complaint on 22-OCT-2012 and provided him the complaint number. Muthu said that because of pooja holidays, the engineer was unable to visit and provided a new complaint number 9659401. He also said the same "Service engineer will come the see the washing machine within 24 hrs". I also asked Muthu about the warranty of the machine. He said its still under warranty. But this time no one called and no one visited my house to look at the washing machine.

Then on 29-OCT-2012, I again called the customer care. A person named Mahesh picked up the call. I said him the same reason and provided the above two complaint numbers. He said Sorry, and said that he will mark this complaint with high importance and send to the higher officials also. He also said that the problem will be cleared today i.e. 29-OCT-2012. I also asked Mahesh about the warranty of the machine. He said its still under warranty. No one turned up.

On 20-Nov-2012, a engineer from IFB visited the machine. He said that the machine's warranty has been completed. Some parts got damaged in the machine which has to be replaced. It would cost around Rs. 4600, paying which the parts will be replace within a week. He said that he will provide his mobile number. After this I asked, Why should I pay for the damaged parts if the complaint raised was at the time of warranty and you people have visited the house after the warranty is completed. I asked him that, have you planned for this that the machine will be visited only after the warranty gets completed. He said that the for the previous complaint number "9659401" engineer have visited the machine and closed the complaint, I said no one have visited the machine. He said that mistaken has been committed from your side, we apologise for this. Then I said why should I pay for your mistake. I said him to replace the parts as per warranty, then I will avail a AMC. He said no you have to pay for the damaged parts. At last he said that he will confirm with the office people and get back to us. I asked his phone number he did not provide saying he will confirm with the office and then he will provide the phone number.

On 30-Nov-2012, I called the care again. The engineer said the call will be escalated to the seniors and a callback will be made.

I request for clearing this issue.
Please do the needful.

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Following my earlier posting on poor response to customer complaints, I would like to record here that the executives of IFB Industries in Chennai are blissfully ignorant about what is going around in different wings of their organisation while promising to cater to customer needs. Last week, I had agreed to taka an Elite series Washing machine from them, in replacement of ADMIRAL 7012 W with whose performance I was thoroughly disappointed, paying up whatever differences in price it may mean. They agreed to deliver the machine on Monday the 26th Nov. I had requested them to defer the delivery to 30th Nov for personal reasons. They readily agreed. On Wednesday I checked up with them regarding the price difference.They had not taken a call on that. This morning(30th Nov), at 10.22,, when I called up I was informed that the machine will be delivered today and the price difference of Rs 1000-/- can be paid up after I test the machine for a few days. On my expected lines --definitely not a surprise since I am used to such goo[censored]ps by IFB--I was informed at 12.40 that the machine was out of stock and in a week's time a piece will be available!!. When asked how come two hours earlier I was given a different story, the executive was at pains to explain. I was sold a story that the machine which they wanted to deliver on 26th had been sold to another customer in between 26th and 30th and the executive was UNAWARE of the same when I had spoken at 10.22 hrs. I have also recived a mail from the executive that they will try to deliver a machine in a week failing which they will refund my money. What does this mean? Are they not sure about themselves or are they trying to lead me up the garden path? No other manufacturer from whom I had purchased any household appliance or gadget had failed me so badly or disappointed me so much in all my life. Either the work culture at IFB has taken a nosedive or the present band of executives are not delivering the goods, I can be reached on[protected] and/or[protected].

V.KUMARAN

Purchased a washing machine on17/11/2012 from PARKER ELECTRONICS FIROZABAD
but it is still not installed.There is no responsibility,no response,no hearing from dealer side.
I had called the company's electrition but he dose not have the necessary equipments .
IFB DEALS WITH VERY POOR DISTRIBUTORS.....VERY POOR SERVICE....VERY BAD...IM VERY DISPOINTED¿¿¿

have purchased new microwave oven and called your helpline for demo and registration, it was dated 13th Nov with a demo number 10239828.

From that day I have been calling your HD and service centre team but there is no response. The call centre says we have forwarded this call to nearest service team while as service team denies this. I haven calling to many people including Ms. Abha on [protected]/76 , one service Manager having phone number [protected], however their phones kept raining without answer. I even sent many messages to them but no revert/action

This was my first product from IFB and I felt good when I bought the same, however this feeling could not long last due to service delivery failure . Now I feel pain & cheated to have taken IFB product.

So many days have passed, first of all it should have been addressed in auto mode , but disappointed to know that even after follow up you team did not turned up

Now since so many days have passed the craze of having new product have diminished , I do not need any demo, would request to let me know how can I return your product and how refund of my money would happen

Nevertheless, I shall update your feedback on consumer forum so that people are aware about the services rendered by your company

Last feedback > Really, wretched services

Following is the detailed summery of the disappointment with Brand IFB --

Problem : Wash quality never upto the standards of IFB.
(We Defense Officers prefer IFB and have a huge experience with the BRAND)

Problem Since : Right since Beginning. (Feb-2012)

ORDER NUMBER: 231970

Complaints Nos. : 437021, 8607532, 8821716 and 10073148 and 10242486

Customer Id No. : 3213236

What customer Wants : Earliest solution to the problem or replacement


Earlier we used to get support from local representative for any service.
They are always insisting on use of some special washing additives e.g. febo, etc.


You are requested to take help this customer.



User : Gajanan Pachpor ----- +[protected]
Amravati, Maharashtra

I had purchased an ADMIRAL 7012 W --installed on 24th October. The timings of washing cycle indicated for different settings are highly unreliable. The balance time left in the cycle change erratically from 1 to 22 minutes, 12 to 24 minutes etc etc. Machine goes into an eternal spinning cycle once it reaches ' 1 minute left'. Water does not get completely drained even after reaching 'End'. The machine was replaced. The...

used all the complaint registration options but all is vain
[protected]

drier is not working properly and we have complained for 4-5 times they are not listening......

we have been using an IFB Microwave Oven since a year. The product is not working since a month. I called customer care and registered a complaint(Complaint no:[protected] on 28th Oct. It has been more than 20 days , no engineer has come to repair the product since then. I have called the customer care several times, and came to know that they have closed the ticket. I am still waiting for a call from IFB and their service.
Regards, Prasanta

S.K.Rao
Visakhapatnam, Visakhapatnam Dist Andhra Pradesh
I am using an IFB washing Machine(Eleena) for the last 10 years and recently a year back i.e on 28-12-11 took AMC Serial No.11475 Dt.28-12-11 with a hope that the company technicians would do better rather than a private technician with original spare parts. The machine was down on 16-11-12. I made a complaint on 16-11-12 calling the customer care center and the complaint No. given by them is 10172764. The technician came after 5 days ie on 21-11-12 and identified the problem was unlocking of the door and also stated that the rubber gasket in front of the door was worn out and need replacement also. He said that he will come again on the next day and left. On continuous pursuance the technician came after 3 days at night at 6.30 p.m and re-placed the door lock and said that he has requisitioned for the rubber gasket as it is not readily available. Although more than 22 days have lapsed the technician did not turn up and therefore I contacted all relevant people including Mr.Rajesh the manager of the local Francaise and Mrs.Uma the owner of the local franchise i.e Blue diamond services Akkayapalem Vizag and also the Branch Co-coordinator Mrs. Kalyani at Hyderabad and Mr.Bharat in-charge of 3 districts i.e. visakhapatnam, srikakaulam and vizianagaram but all my efforts turned to be in vain as non of these people responded till date, no technician has turned up till date. Particularly the local franchise officials do not even answer the calls,neither do they take the calls nor do they call back. The AMC is likely to expire by 27-12-12.The concerned responsible people are so irresponsible in solving the complaints,and they do not show any interest in resolving the complaints, but they seam to be more interested in securing AMCs from the customers rather than attending to the repairs.I think they are intentionally avoiding the repair as they have to replace these parts free of cost since the warranty includes re-placement of rubber and plastic parts. The IFB service is very pathetic and none of the people respond including the higher personal concerned. It is of no use calling all these people except spending more and more on my telephone bill I am therefore submitting this complaint for a solution to my unsolved problem pending for the last 22 days

don't purchase IFB items. service is poor. we will have to call "call centers" and they are not answering properly. I have purchased IFB washing machine from VASANTH&CO and they say the service person will come and install. next day some service man came and tried to sell iron remover powder etc. two days after the machine was not running. Vasanth&co say we do nothing and further say try the call center. third day he came and remove the front main switch knob and remove thousands of small insects from the switch box. Vasanth&co said as the machine was in go down possibilities of insects going inside is common. three years the machine run and now give troubles. again I am calling the call center and waiting for that unknown man looking at the door. don't purchase IFB items please. ashokha.com

I had complaint for my washing machine on 26-09-12, but my complaint is still p

Ending they r only giving me date
Dr. Sanjay singh
B-11, sector-o
Aliganj
Lucknow

My machine broke into fumes on 5th September evening threatening to burn the wiring as well since, then I started making efforts to register my complaint on the IFB toll free with no success. Luckily the local area office helped me register my complaint on the 7th with a complaint number:3504330. Though an attendant came to visit us that day declaring that the motor was burnt but with no further implementation. Since then all our efforts have gone to drain and my machine stands still.
Till yesterday the local area office people convinced us each day that the job will be done the same day, but today it was declared after a heated conversation that they were helpless as they did not have a motor to replace and the job will be only done on Tuesday that is on diwali which we doubt. We have always maintained the AMC contracts and even this year we made a two year Amc for our machine. My AMC number is 64865.
Inspite of this we are unsuccessful in getting any service from the service center. With diwali on head we already had many cleaning jobs handy which waits for the machine servicing. With great inconvenience we now doubt when our machine will get corrected. We are highly disheartened with the loose services provided to us and wonder how a big company like IFB does not maintain enough leisure for servicing at the service stations.
I would request the higher authorities to look into the matter and provided a soon and contending response against our AMC contracts.
Contact details:
Customer name: Manoj Takiyar
AMC number: 196152
Model: Ex plus
Email id: [protected]@gmail.com
Contact no. [protected]

Complain no.-9750229
Date - 25.10.2012
Front loading m/c
Spare - Plastic drum with stone to be changed
Despite follow-up on regular basis, the complain is still open even after 2 weeks.
Very disappointed to purchase IFB product

Iam Abul Kalam Asath, i bought the IFB machine 2.5 years before.now my machine is not working , i have booked the complaint last Monday(05-Nov-2012).they promised me that they will give me the fix with in 24 hours.but i am calling the help desk each day .but they are saying the same thing.still none has come to attend the fault.

Even i have warned them that i will send the Email to Gupta.but still no result.

IFB has already lost their quality and the service is becoming very poor.

I hope this is the reason why Indians are prefering the Foring brands.

Gupta has to look into this issue and find out why the people are not responding for the customers request.

i never go for IFB in future and wont recomend this brand to anyone

We have a dish washer Model neptune serial no 05101628/09 we have continously complaint about fault of the machines we have talked from bottem to top say area manager also with complaints detail as dated fist 5/7/12 cust no 3410987 complaint no 9156807 second dated 20/8/12 complaint no 9419562 third dated 23/5/12 complaint no 8896818 but we dont think any body is taking it seariously

with reference to the number of complaints through customer care remained unattended and unresolved for the last 15 days i.e. since dated 20.10.12 against the complaint no.10182821.the matter was discussed with the shiva electronics authorised dealer of ifb sales ambala city, as per his directive the request/complaint was made to sh. manoj gupta incharge of the north zone stationed at chandigarh and on hearing the problem the matter was reffered to smt annuradha incharge of the area and necessary directive was given to mr rohit service representative ambala city often his inspection the condition of dish washer is same and not resolved within given time, so we request to please refund the amount of dishwasher or take the complaint resolved at the earliest, without any further harasment to the family.

i am deeply unsatisfied with ifb washing machine,I brought ifb senorita in 2010,and it was lying as a 100kg useless box for 18 days no one came for installation,on the 18th day a man came with a big bag,

He told us to buy products worth 5,000 which includes a washing powders ,salt water filter etc and he told that the tube is not long enough to connect to the water tube so he gave another 2000 rs bill to give a new pipe which we brought because there was no other option,he came after next 5 days and fixed it

as per the working,the machine never washes the cloth,cleaning,performance is useless

after two years(warranty period is 4 years) the machine is not working we informed to the customer care,he promised to sent a technician in 24 hrs but now its the 4 day from complaint

so this is the worst product i have brought on my whole life