IFB Industries Complaints & Reviews

I bought IFB Washing Machine Senorita couple of years ago. The person who came for installation forced us to buy stand, Washing powder and other powders to use and said that those are mandatory to buy and use or else they would not do service. We bought. During the first service, we heard heavy noise while using the WM, when asked, the service man said, it is normal to get this kind of sound while drying cloths. Few months ago, we found that water is leaking at the bottom, we filed a complaint and a service man came home to check it, he just tightened a bolt nut and asked for Rs 350. He said, if we attend the complaint, it is mandatory to pay that amount, hence we paid. He forced us to go for AMC, we denied.

Recently, I filed a complaint regarding the sound that we hear, a service man came and said spring, belt and bearing has to be replaced and it would be Rs 4500 along with the Labour change. And forced me to go for AMC which is of the same cost. He also forced us to pay the service charge for that visit, even though he did not rectify the issue.

I went for IFB for a good service but we are not getting it, instead they are forcing us to go for AMC. I registered a complaint in the official site of IFB, but no response as yet.

Please can you help resolving the issue.

Dear Sir/ Madam,
I bought my IFB front loading washing machine in Dec 2009. It still falls in the warranty period which is 4 yrs from the date of purchase. On the 12 th of July I had lodged a complaint in your call centre that my machine is not working. The official from the service centre came the next day to check the machine and said that it was not functioning because it was overloaded. However, it did not function the very next day as well. As a PROTOCOL i RE- LODGED THE COMPLAINT again in the call centre on 14th, then the 23rd, then 26th, 27th, 28th and then the 30th but in vain. Everytime I called there was somebody new who was attending to me and I re explained the problem to them again and again and I was always told that my complaint was officially lodged only on the 26th since there was a technical error in the system previously. Each one of them told me that services would be prvided with 24hrs but nothing has happened till date. In the meanwile I called the official service centre of my area on the 28th to check if they have received a message from the company.I was told that they had just got the message and the service personell would come only when there are no rains. It is the 31st of July today and I am still looking for help for my washing machine to function. We are a working doctor couple with a hectic schedule and my work is paralysed because my washing machine is not functioning for 20 days now. If these are the after sale services of your company and if the people at your service centers have such a callous attitude then I'm sorry to say IFB makes false promises to the public to hike its sales. There is nothing like service within 24hrs!!!!!!!!!!! I am petrified now since it is now an everyday routine for us to just make calls and receive no help. I have been patient enough but nothing seems to be happening. My customer code is 414362. My ticket no. is 9281562 and I am based in Delhi. Looking forward to your kind co operation.

Following are the emails which drew blank from IFB and there is no response from them.

From: "Babu Rao" Thu, 26 Jul '12 10:01aTo: "ajsifb "Show full Headers | View blocked images
Dear sirs,
It is already more than 72 hours on working days but there is no response either from you or from your office at Hyderabad indicating how indifferent you are to the customer problems. As you have not bothered to respond/rectify I would like to escalate it further till my problem is addressed.
Thanks and regards,
K. Babu Rao
[protected]/[protected]

From: "Babu Rao"Sent: Sun, 22 Jul 2012 11:29:32
To: "[protected]@gmail.com"
Subject: POOR SERVICE
Dear Service Partner,
I have taken AMC ( with rubber and plastic parts) from you on 24.12.2011 vide your bill no 12036 for my IFB machine SENORITA DX 5.5 Kg with the expectation that you would take care of the machine in giving trouble free service. I regret to inform you that the service is of the lowest form and that too is not available when is required. The following points will describe the poor level of service rendered by your Hyderabad office.
1. For 6 months no one from your office bothered to do any service under AMC.
2. When the machine started giving problems starting with dislocation of detergent rack to automatic intermediate stoppages, leakages, there was indifferent attitude from your office to rectify the problems.
3. After rigorous follow up, the micro chip of the machine was changed twice but the problem of automatic stopping after half an hour from the start and leaking from bottom is still continuing.
4. The problem is still continuing for the last 20- 25 days and we are still living with it. Many times we have informed your office to send some one to attend when the problem arises but no action was taken. I feel your technical people are unable to understand the problem.
Today we have started the machine and after one hour we went to check the machine which has stopped (all the indicator lights went off though power was available)and soiled the floor with soapy water leaked from the machine. Accidents are possible by slipping on unsuspecting floor because of the problem with the machine.
I AM TOTALLY DISAPPOINTED WITH THE SERVICE AND THE ATTITUDE OF YOUR OFFICE AND AM NOT SURE WHEN THE PROBLEM WHICH IS ALMOST PERSISTING FOR ABOUT 25 DAYS WILL BE RECTIFIED.I WANT YOU TO DEPLOY AN ABLE TECHNICAL PERSON TO RECTIFY THE PROBLEM IMMEDIATELY. SINCE FOR 6 MONTHS THERE WAS NO SERVICE FROM YOUR END THE AMC WHICH WOULD EXPIRE ON 23/12/2012 MUST BE EXTENDED BY SIX MONTHS UPTO 23/06/2013.AMC MUST BE RESPECED AND REGULAR SERVICE NEEDS TO BE DONE.IF THE PROBLEMS ARE NOT ADDRESSED IN REASONABLE TIME I WOULD NOT HESITATE TO GO TO CONSUMER FORUM.
Thanks and regards,
K. Babu Rao
[protected]/[protected]

Machine is under warranty (up to October 2012). My Complaint No. 8788086, complaint registered April2012. Complaint is : Front balancing stone broken. Service engineer attended immediately and he said same will be replaced with in one or two days. After that i called local franchisee and they said this is closed, you pl. contact IFB toll free no. i called toll free no. and they given one cell ([protected])and again i called that number. the person i resigned my job. again i called toll free number they given another no. [protected]. he also said resigned and it is continued like this....... finally they given new franchisee number [protected] and [protected]. you don't believe more than 30 times i discussed with these people, every time they will tell your item not yet received or they will tell the item we received from IFb with damage. like this 3 months gone till they are not serviced my washing machine.

IFB offers poor service, my washing machine is under AMC and following with IFB people to get it repaired for 3 months and IFB technicians are useless and they take more time to get it resolved. People in tiruvallur area dont buy ifb machines.

Dear Concerned,
Reference to the Complaint No 9146031 dated 3rd June 2012 (and earlier complains :8470197 dated to April month), I want to bring to your notice the pathetic service being provided by your company. Many complaints(9146031,8470197) have been logged for the past 2 months at your customer care but till date no proper resolution has been provided. After a frequent number of service from the date of purchase, every 3 months once the machine always gives a problem. Now since the machine has not been operated for a period of 1.5 months and the service from your team is so poor, I would like to place a request to the IFB company to replace the complete machine with Original parts that can guarantee to service me for at least 2 years without giving any problem or further complains.

Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court.

Other Inputs:
Model number:AW7233
Date of purchase: 25/9/2012 (the day delivered)
Invoice no: 11687

regards,
M.R.Sudhakar.

Washing machine is not functioning properly its belt slipped off form the drum & the drum makes noice while rotating.

REGARDS
Jayaseelan

I have raised a complaint against repair in my IFB washing machine (model Serena VX) by calling IFB customer care. Serviceman from IFB came and removed the faulty board. After 2 days they told they dont have stock of that board since the machine is new model. It is been four weeks now, still they have not changed the board and they have also closed the compaint which i have raised. Highly irritated with the customer service provided by IFB

E1error is frequently seen .also water flow in the machine is very slow

turntable rotator broken

We have purchased IFB washing machine (Elena model) in the year 2006. It was working fine till last week. From last week on wards the machine is not working. hence we logged a complaint asking to rectify the machine. The first engineer who came to the house had no clue what exactly is the problem, went back stating he will come and do it next week. Later another engineer came, diagnosed the mistake and said drum is not working, hence needs to be replaced. He is putting pressure on us to go for AMC contract by paying Rs.2,500 without diagnosing what exactly is the issue.

Considering the poor quality of services, we were really fed up, wanting not do the repair at all and sign any AMC contract, instead go for another brand washig machine.

We are a family of brand conscious people when coming to choosing washing machine, 4 of our families have IFB washing machines.

With the quality of services rendered by IFB people, the brand image is fading, hence thinking of changing the brand loyalty from IFB to SAMSUNG (which one of my neighbours is having and is rendering good services to its customer)

Complainant : K Krishnamurthy
No.17, Rangapuram, Sathuvachary,
Vellore , Tamlinadu
Mail id :[protected]@yahoo.co.in

I OWN AN ifb WASHING MACHINE THE MOTOR MOUNTING RUBBER PARTS ARE WORN , ON ASKING THE SAME FROM IFB SERVICE & STORE AT BAKSHI KA TALAB lUCKNOW THEY HAVE REFUSED TO GIVE THE SPARE PARTS RATHER THEY ARE INSTING FOR COMPLAINT SO THAT THEY CAN SEND THERIR SERVICE PERSON FOR ATTANDING THE SIMPLE ISSUE & CHARGE FOR THE SAME.
THIS IS REDICULUS AS TO IF I CAN CHANGE THE RUBBER PARTS THEY ARE FORCEFULLY GIVING THE SPARES ONLY ON CHARGING THE SERVICE CHARGE OF THEIR SERVICE PERSON.
IFB IS COMPLETE CHEAT

i registered a complaint on 11 july till today evening 13 july nobody has turned up customer care says the people will come within 24 hrs this is a great torture.

HIIIIIIIIIIIIII


DEAR FRIENDS....
PLEASE NEVER JOIN AT IFBI AT BHUBANESWAR......
they giving some false promise and and giving some waste training for 3 months...they also taking some money and saying sweet words...their behavior also very rude....
if any query free to ask mee

I had purchased IFB washing machine in aug'11directly from company through service station. After installing by vadodara service center engineer. From 3rd day, it started giving abnormal sound when spinning cycle starts. given complain to call center, engineer visited my place & on checking he found that lock of door ( one lock) is broken.As per his report the other door lock is also damaged.engineer told that as they don't have door lock in stock they have to order from ahemdabad . till date, they have not reparied my machine. Now it seems that the other lock which was damaged also broken as machine is giving very abnormal sound when it starts spinning. I had Given 3 times complain to call center , also contacted vadodara service center manager Mr. dinesh bhai, also contacted mr. Prashant ( mostly gujarat region manager) on his cel no: [protected] about 6-7 times. but no one is giving reponse. Mr. Prashant had assured me to attend my machine by 5th July. but still no one came to attend.

uday dalal

Hello,

I am writing to you due to the trauma and agony I am undergoing with the kind of service being rendered by IFB in repairing my microwave Owen model # 17PM1S. I have registered it under AMC since last year; however multiple complaints in the last 6 months have not been addressed.
It started off with fault in the heating unit which was duly replaced but immediately after that the timer circuit board stopped functioning.
The technician dismantled the circuit board with a promise of replacing it back, however did not turn up after that. It has been 5 months ( Feb'12) since then and not a day goes without a call being made to the IFB customer care and service center and each time they have an excuse of either the spare part not available or model not in production. Couple of months ago in April'12 they took away the entire machine stating they would repair it at their factory and get it back and the same story continued with no response.
Now I am fed up and want my Owen back in any condition and also the AMC needs to be returned back to me as they have not been able to fix the problem till date.

Please help at the earliest.

Ananthakrishnan
Ph : [protected]
Bangalore

Washing machine belt get lost and fell on floor, also noticed abnormal sound from the machine.

My washing machine is under AMC for the past 6 months, we have been calling the customer care for past 15 days but not even a single response from them.. When we paid the AMC the service person said us to file a complaint after 2 months and immediately they will come for service,but not even a single dude is responding properly... Really its so stunning,IFB is said to be popular company but these people are very irresponsible..

Re: Replacement of highly defective Washing Machine Model Diva (Customer ID 3222271)

Sir,

I purchased IFB washing machine Model Diva on 14th January 2012 after strong recommendations from my friends and relatives. Presently, I am highly aggrieved with the quality and reliability of the washing machine as mentioned above.

The said washing machine is not giving me any service and utility of any standard. The clothes remain dirty even after washing them twice and thrice. It gives blasting sound many a times during the washing operation. It also vibrates too much while in operation and goes away from its starting position. In many cases, it went away by about 5-6 feet from its starting position. In spite of the visit of your service engineers visiting my place on my complaints dated[protected]Complaint No. 8822148) and[protected]Complaint No. 8916204), the machine continued to give some or the other functional problem and one could not rely on its functional efficacy/consistency.

To my disgust, your service engineer who visited last time informed me that the machine has got deep scratches inside the body of the machine. He also informed me that there appeared to be some problem with the wash tub. You would kindly appreciate the amount of confidence I can now have on the washing machine.

Now for the last about one month I have been in regular touch with the service centre but of no avail. My complaint No. 8934683 dated 29th May 2012 has not even been attended till date and surprisingly, your service centre also does not even inform me whether they would be able to correct


the machine to function trouble free. This kind of a service from IFB, at least I cannot believe.

In this background I am left as a highly dissatisfied customer and have lost total confidence to rely on this piece of machine. I, therefore, request you to kindly provide me a replacement of the machine: if possible top load machine. Should you feel for me to make a payment of difference in price, if any, I shall do the needful on hearing from you.

I believe you would not shake my confidence any further of my reliance on your big name in the washing machine industry and as marketing ethics should dictate, provide me a replacement of the washing machine most expeditiously. Hoping for a positive and a prompt response.


Thanking you,

Sincerely,



Gayatri Devi

THIS IS TO BRING TO UR KIND NOTICE THAT i karan saini has puchased ifb washing machine product no AW60-68061, SERIAL NO[protected], FROM PARAS ENTERPRISES SECTOR 17- KURUKSHETRA ON[protected]. MACHINE HAS ITS WARRENTY TILL[protected]. RETRACK OF MY MACHINE IS NOT WORKING.I MADE COMPLAINT AT PARAS ENTERPRISES, ALMOST MONTH BACK. THEY SEND MR SANJEEV -ILLMANNERED ILLITERATE PERSON WHO HAVE NO IDEA ABT MCHINE. N CNT RECITIFY IT ITS ALMOST MONTH HE IS LURING US THAT WE HAVE ORDERD PRODUCT ITS ALMOST MONTH THAT MACHINE IS NOT RECTIFIED EVEN IT IS IN GURANTEE PERIOD. I M PILOT BY PROFESSION N DNT EXPECT SUCH SERVICES FROM BRAND NAME LIKE IFB. UR NOT CHINEESE BRAND ITS SHEER SHAME ON UR COMPANY,.KINDLY RECITY MY MACHINE WHICH IS AVAILABLE AT FOLLOWIG ADDRESS

MR KARAN SAINI
KRISHNA SOAP FACTORY
INDRI ROAD LADWA KURUKSHETRA HARYANA
CONTACT NO [protected]
[protected]

HOPE MY MACHINE WILL RECITY FAST AN U WILL SEND AN KNOWLEDABLE GUY TO MY HOME.. .