IFB Industries Complaints & Reviews

machine is out of order and no body free to attend complaint even talked to higher management also .shame on such a organisation not having guts to improve their service team having such attitude,

IFB Washing Machines - Worst Service Support
My IFB Digital front loading washing machine stopped working since 25.02.2012.
I logged nos of complaint and after two months
the service person came and told that he replaced some part within two days.
I’ve contacted IFB customer care again after one week.
Service person came and told the some parts is the problem and needs to be changed.
No one called back after that. I’ve started chasing customer care.
The service centre people are well trained in giving various reasons every day.
“There is no stock of that part”
“Part is ordered it will come by next Friday and will fix it by coming Monday” (every week I’m hearing the same)
"All parts are changed don't know why its not working"
I approached call centre again on 10th june 2012 for further escalation.
Its 4 months now and my washing machine stands like a monument in my house.
Service people are getting trained to the core exploiting our situation.

P K MISHRA
[protected]

I am using IFB top load washing machine daily. We have in AMC. The washing machine is not working properly.(ie) Even though the machine is starts, the water is no cut off. If the top door is open,Hence it is urgently to rectify as earlier
Thanking you,
S.Valluvan Chennai
my Complaint No.9027002 dated 14.06.2012 in IFB customer care

Since the time I have bought the machine, some problems keep coming. If you give a complaint technician will never come before 2-3 days. Now I am facing problen since last one month, complaint remains unresolved. Technician keeps coming andd going with no solution

I've purchased one IFB Washing machine on 2 of this month...it should be delivered through Navata transport on 4...But when i contact the Navata thay said that the product was Caught by some customs's gazzeted officer because of some missing sales tax and then i visited the store by the query here the associates co-operated me very well and i had talked to the godown person Mr.Rajashekar and also Mr.Gangadhar..They simply passed away the issue by stating that myself should go to Navata in Guntur and give them necessary Expalanation...We can't expect this kind of service from Reliance isn't it...Now give me Immediate Response

Hi,

We were been delivered with a defective piece of "IFB ELENA VX" washing machine.
On complaining about this (on 09/05/2012) they carried our machine back to their service centre...(that too after 20-25 days)... and assured us with the replacement... and now its almost 1 month over and they havent yet delivered the new piece.

Their service is very cheap and slow.....

We had purchased an IFB washing machine ELITE-VX 7kg from RHYTHM HOUSE,sector-18,noida. From day one the clothes became rough and hard after washing in it. I has logged a number of complaints(recent complaint numbers-8516629,8935018) for the above stated problem ,he came twice ,checked the machine but was unable to resolve the issue. then he said that he will come next day with his senior technician but till date he has not come.

Need your help to solve the problem.looking forward for your support.

thanks
Rakesh Roshan

I have made a complaint on 19th May 2012 in the complain no.8873801 and my customer ID is 1558110. Twice i have callled, they gave me a number of STS Enterprises Trichy, i called them they promised to send the person, but so far no visit the problem has not rectified. I feel very disappointed in this regard "IFB is getting WORST"

RESPECTED SIR/MADAM,
I M DEEPIKA KANDARI REGISTRATION NO. R12I[protected] HAVE COMPLITED MY PGDBO COURSE FROM IFBI BKC BRANCH ON 15TH NOV 2011. AS MY ELDER SISTER WHO ALSO COMLPITED HER PGBFS COURSE FROM IFBI BKC BRANCH ON 10TH FEB 2011, GOT PLACEMENT IN ICICI BANK, DUE TO WHICH IFBI SAID THEY CAN NOT PROVIDE ME PLACEMENT IN ICICI AS MY SISTER IS WORKING THEIR.NOW AFTER 2MONTHS IFBI DOWN GRADED ME FROM PGDBO TO HDBFS. NOW WHEN I REFUND MY ACCESS FEES BACK THEN THEY ARE GIVING ME LESS REFUND THEN WHAT THEY HAVE TO GIVE ME. HDBFC COURSE FEES IS 57K AND PGDBO COURSE FEES IS 88K.SO AS PER CALCULATION THEY HAVE TO REFUND ME 28K. BUT NOW THEY ARE JUST GIVING ME Rs.17648. NOW I AM EXPECTING YOUR SOLUTION/ ANSWER AS SOON AS POSSIBLE BECAUSE I HAD ALREADY SAND YOU TEXT BEFORE 2MONTHS BUT THEN TOO U DIDN'T REPLY YET.

SO KINDLY REPLY ME AS SOON AS POSSIBLE.

I had purchased IFB dishwasher, model : ZEPHYR EX & serial no.[protected], on 12th March'2011. From the beginning the machine was not drying the utensils fully especially from the upper right side section and when complaint was given, I was told to put more shiner. Within 15days one bottle of shiner was consumed. After giving repeated complaints, the dish washer was taken to the workshop and returned after about 15-20days but the problem was not rectified. Firstly no one from the office was ready to listen to my problem and after repeated calls, the Zonal Manager agreed to replace the dish washer and I was told that the piece is not in stock but as soon as it will be they will replace it. I waited over a month and when no response came from their side, I called them up. The conversation broke the barrier of my patience as the Zonal Manager outrageously refused that he told me the dish washer will be replaced and when I told him that i'll go to consumer court, he said - "Do whatever you want to do". The whole experience of buying IFB Dish washer has been horrifying and equal to mental harassment due to the conversation with the office staff. The service has been pathetic and totally dis-satisfactory. I don't understand that when they know that the problem is from the beginning why are they not willing to replace it. I regret why I purchased IFB product and would never recommend anyone to buy it.

My IFB complaint number is 8926415. Before I put the AMC in IFB they did a very good on time service,
After AMC, no proper response from the team. They are telling technician not available.
So, please don't put annual AMC in IFB.

I bought IFB top-loader Washing Machine on 18th May 2012 (from Noida) and we found it not working very next day, on[protected]. We lodged complaint on[protected] but the customer care is daily making just one statement since[protected]: "we are forwarding your complaint to the relevant department". No movement on my problem even after 10 days. I bought this machine from Rythm House, sector 18, Noida; when I contacted the dealer, I didn't get any kind of help.

After repeated follow ups, their sales-manager (not part of call center) has started saying that they'll replace the machine as the unit sold to me was "known to be faulty". And since they have sold me a faulty and phased-out machine, they'll give me a new model and I'll have to bear the extra cost of that new model. I am surprised how such a big MNC is making its customer fool.

Can someone let me know if I have a solid case to bring IFB and the dealer Rythm House to consumer court and get jsutice?

Complaint no. 8879115 resulted in arrival of technician to inspect the problem. The technician did nothing but promised to return next day with required components. NEVER returned despite of regular calls.
ADVICE to people planning to but IFB products - first learn to repair the machines and then buy them.
HOPELESS after sales service.
Dr. P.Sharma

Complaint No 8756640 client id NO1706377ated 30-4-'12. replacement of drum not complied with so far despite several calls made during the last 27 days. Five technicians visited and checked on 7th,15th,21st and 25th. No unanimity of opinion among service technicians with the result rectification is prolonged. The local Executive Manager
is not exercising his responsibilities properly even after instructions from Madras region. Simply dancing to the tunes of the local contractor and supporting the illogical attitude. Do instruct to settle the issue at once failing which the the horrible behaviour and the irresponsible attitude of the officials will aired through the local vernacular dailies or remedy will be sought for through consumer council with damage claim.

M.Balakrishnan
Owner of the machine and complainant.

i have purchased ifb washing machine model:AW7233.When its packing was removed by the technician ,he found 2 connectors and 1 hot pipe missing(a rare case in brand new washing machine). I registered complaint with the customer care on that day itseif(18.05.20132)ticket number8862351.Next day its lid came out and machine started showing E3 error.it works till washing option and when it comes to rinse option it starts showing E3 ERROR.Again i register complaint with the customer care (ticket number8862351) .technician visited our house on monday morning and was not able to fix the problem. Now idon't want to keep this faulty washing machine and want either replacement or my money back.itis under warranty.

This is G.Ram Reddy from Hyderabad, (customer No – 1571744) purchased Senorita (capacity 5 kgs) from BEST BUY Shop # 7-2-650, R.P.Road Secunderabad Bill no.RP/CR8/8674 dated:[protected]..

Kindly help me regarding the issues that I have been facing with a faulty washing machine since I purchased this machine. The problem with this faulty machine has started within a month from date of Purchase. Below are the complaint details.

Date, Complaint No’s.

8/9/2008 , 2159641
23/8/2008 , 2106365
28/3/2009, 2867091

I was patient enough to see if the issues would be resolved. But the issue remained and so we have approached the Service centre senior Engineer Mr.Steven at Tadbund,Secunderabad. He confirmed that it was a faulty machine and it will continue to have problems. SO we escalated the issue to his manager Mr.Ramakrishna who is incharge of sales & Service for Andhra Region.

After looking at all our above complaints and having series of discussions with his engineers. He agreed to change all parts of the machine and promised us to exchange the machine, if at all same issue’s happen again. He also suggested us to pay 1,143 /- Rs towards extended warranty on 15/4/2009. The extended warranty would commence from 23/8/2010 to 22/8/2012.

Upon delivery of the machine with all spare parts changed the issue has become worst. Below are the complaint No’s with dates after changing all the spare parts.

30/9/2009,3561943
24/7/2009, 3293233
24/12/2009,3915926
8/01/2010,4118493
07/03/2010,4229079
17/03/2010, 1571744
27/07/2010,4434559
28/08/2010,5011090
25/09/2010,1571744
6/2/2010, 5860902
8/1/2010, 4118493
6/2/2011,5860902
19/10/2011,7431662
20/10/2011,7450732
10/11/2011,7597280
08/12/2011,7814689
16/02/2012,8288135
20/03/2012,8497676


We have updated the issues with Mr.Ramakrishna and suggested us a solution, but he never bothered to help us out and was further trying to postpone the issue rather than guiding us with appropriate solution. He is perhaps waiting for the warranty to get expired and delay things until then.


We have further escalated the issue reaching head office. Spoke to the Senior Engineers Mr.Lohit, Mrs.Rajeshwari and Mr.Mustafa. They suggested that they are working on the issue and have escalated the issue to senior most officials “Mr. chakravarthy” at IFB and we should get a response within 24hrs. Some suggested they will take the machine to head office and get it fixed, just be patient. But no one has reverted back to us until now we have been waiting for past 3 months.

Whenever we try to follow up the case calling the head office at toll free No. [protected], the customer support are either suggesting us that the Senior Engineers Mr. Lohit, Rajeshwari and Mustafa are either busy or left for the day and will get back to us. Actually they never called us back at.all.

PLEASE REFER OUR RECEIPT CUM INVOICE NO 824 DT 14.05.2012. AFTER TAKING 1 YEAR AMC CONTRACT THE MACHINE HAS COME FOR REPAIR WITHIN ONE MONTH AND PLACED VERY DIFFICULT TO GET IT REPAIRED AFTER TWO MONTHS. WITHIN 15DAYS AGAIN PROBLEM HAS COME & PERSONALLY GONE SO MANY TIMES TO YOUR SERVICE CENTRE WITH GREAT DIFFICULTY REPLACED MOTOR AFTER 4 MONTHS. AT THAT TIME WE HAVE INFORMED TECHNICIAN THAT MACHINE IS GIVING LOT VIBRATION AND MOVING COMPLAINED TECHNICIAN CAME INFORMED THAT THE SPRINGS ARE GONE IT WILL BE REPLACED WITHIN 3 DAYS BUT NOT TURNED UP DISCONNECTING WHEN MAKING CALL PHONE NO [protected]. PLEASE INFORM ME WHETHER YOU WILL TAKE ANY ACTION IN THIS MATTER. BASING ON YOUR REPLY i WILL PROCEED FURTHER FOR NEXT ACTION. IF YOU WANT TO DO SOMETHING CONTACT ME MY TELEPHONE NO [protected] / [protected] MY EMAIL ID DEEPA.[protected]@AXISBANK.COM

Sir,
Due to frequent issues, we put AMC for IFB Executive plus. Initially we had water leakage issue. The technical person from M/sKGS Enterprises Pvt Ltd., Chennai (AMC) attended the fault. In next week itself, the machine was not worked. Again we had made complaint#8742298. Numerous follow up calls were done from our side. But, the issue was not resolved. Whenever we called Customer CAre, they are not able to solve the issue rather than saying, " WE ARE EXPECTING THE SPARE PARTS. The issue will be resolved tomorrow" . We are not happy with the service.

Please try to resolve this issue.

Thanks,
Saravanan M S

I have raised a complaint on 1st of may stating that my IFB elena model washing machine is vibrating too much and producing huge noise . Today is , may 14 , nearly 13 days over . Till now they are not able to resolve the issue and they are unable to tell me by which date they can fix the issue . I have taken an amc with ifb

complaint number : 8767883 and 8797654




mobile: [protected]

I have bought a IFB 20SC2 model of microwave oven with convection cooking on 24 march 2012 in Sadana Store, Alambagh, Lucknow where Shailendra singh tomar manages, His mobile no is [protected] which he picks up only once and since then he never pick it up. When a company person named Bimlesh came to give us Demo for the product, he declared it Dead as that product was not even heating water. We filed a complain in Service Center of IFB in Lucknow with Complaint No. 8526216. But there was no response to our complain, as same dead product was lying in our kitchen for 15 days and when we tried to track the complain the concerned personnel of service center and showroom were not even picking phone after talking to us first time. After tracking again and again they replace it with so called new oven but when we tried to run it, it too turn out Dead as it didnt even start. And this time none of them concerned personnels are not responding or listening in any way harsh or soft. It is so painful and frustrating as we have just bought it and not even run or use our product for a single day for they gave us a Dead product. Now our money is not in ur hands also and we dont have microwave to use either. And concerned persons of store are not listening or paying heed to our call and problem. Some of them i remember are Anil from service center on Number [protected] and preeti, Alambagh store who talk very rudely and absurd and hang up call everytime we do. They are not ready to give any IFB manager details of our region. And we are not able to find or reach IFB company manager or head office. We dont even know how they operate. It seems like a fraud to us . Solution is not yet done and we are kind of looted and nobody is listening. Please help us !! We are really suffering, they are making fool o[censored]s with my hard earned money... Pls somebody tell what to do or help in this matter !!