IFB Industries Complaints & Reviews

The IFB Washing machine complaint being registered to them still no response from them . Very bad service though taken AMC cost for 1 year but in return nil response


Name --- Chandra sekharam
In Chennai

I have purchased IFB washing machine Senator DX. From the beginning it is giving troubles. Service attendants attended several times. I came to know that this model is a flop one. We have spent a lot of money on this machine. It appears that there is a defect in manufacturing on this machine. Owners having Senator DX may advise me if they got redressal by any other means. I also appeal to the public not to purchase IFB washing machine by brand name.

Ref: AMC No. : IFB/ G/ 20269
We had first lodged our for the above mentioned IFB Washing Machine on the 1st of Sept 10 for which we given a complaint no. 5035266 dt. 1/9/09.
However, on nobody attending our complaint, we had to send a reminder by Email.
Following which, one IFB representative came to us on the 4th, checked the machine and told us that certain parts (that are readily available) need to be replaced and...

I was assure of job gaurantee for the program I enrolled in that was Post Graduation In Banking & Financial Services (PGDBFS).It was a six months course and I paid my hard earned money which was 60000/- + admission fees extra of 500/- .The institute just conducted fake interviews and said the joining would be after the completion of the course .Now its almost 2 months now they say the date of joining is postponed no appointment letter is given no confirmation is given on calling they are avoiding calls no response is there from their side no certificate of the course is given no proof is there that we have completed our course

My course started on 1st march 2010 and got completed on 1st aug 2010 .

Despite promising to service my complaint within 24 hours my complaint No 5073340 dt 9/9/2010 has not been resolved by the service provider Antek services-Malad-east on behalf of IFB Industries Ltd.
A have a AMC for 2 years for my Washing Machine model Supremeo.

Very poor response, the telephone of Mr Anil Divakaran -the Man in charge of this agency is always switched off.

Hemang Marfatia
A- 402 Krsna tower,
A S Marg Ashok Nagar
Kandivli east
Mumbai-400101
Tel-[protected]

I bought a IFB Microwave oven and unfortuantely it got repaired in augest. I raised a complaint and the company sent the executive. The executive on inspection informed that the MICROWAVE will be actively working now, but the same problem is being faced by myself , as the executive has also charged Rs 276 as maintenance charges but after that there is no response from the executive . Since then neither i am able to trace the executive nor any response from call centre is futile. Finally i was shocked last week that my complaint has been closed completely and i raised a fresh complaint.
My first complaint ID is [protected]

Its a shame for a company like IFB to offer such a poor service to customers

I am in new delhi and it will be great if someone can provide me the top level heads number in IFB so that i can escalate this issue ....

I have initially registered this compaint over phone on 28-AUG-2010 and complaint no. is 5013325. After several follow ups Technician turned up on 03-SEP-2010 and said the machine has to be taken to the workshop and he will be calling me in the evenign when they will be coming to take it but it never happened so far. The inital problem reported was Error E-04. When the technician came in on 03-SEP-2010, he further made a damage to door which is not even closing now (because of one loose screw). After that no one turned up to take the machine and i have been spending all my day (in office / home) to follow up IFB on the status and there is no response yet. All promises made by IFB customer support / team / managers tured out to be false. This is not at all acceptable. The complaint is registered on 28-AUG-2010 and it has been almost 14 days now and nothing has happened. Am going thru a lot of pain because of this and the daily expenses am incurring towards this and also the phone calls. Appreciate if you can look into the matter and resolve it ASAP. If IFB is not interested to resolve the complaint, i would urge them to take the product back and give me my money back. Whatever it is, i would expect it to be resolved by 17-SEP-10. So one more weeks of time i gave them and also putting my complaint here. The product is under 2 years warraty given by the company itself which is upto 29-SEP-2010. I have also taken 2 more years extended warranty on 31-AUG-09 by paying them Rs.2572/-. This is a digital 6kg washing machine from IFB. I have been following up calling the customer care and the local service center here (Raju / Naresh / Anupam / Gopi) but it is just left like that. Days are passing by but none of them seem to be interested in resolving this. Anupam (who is the escalation manager) told that he would be sending the senior technician on 08-AUG-2010 and so far could not able to. If being a manager he is not able to influence and get things done then whom should we approach. This is a nightmare. Am never ever going to recommend anyone to buy a product from IFB. Appreciate if this could be looked at as a priority,

Request # 120229 put in on 28 Aug for dishwasher salt, powder and liquid. No response even after two weeks despite several reminders to the customer care number [protected], the local service centre 32240707, the Mumbai IFB executive [protected], local service centre proprietor [protected].

Not my first unpleasant experience with IFB.........they are cheats who only want you to purchase their products and then simply dont care anymore. You've paid them already for the machine, so who gives a damn!!!!!

When the dishwasher was delivered to my home, it didnt work when unpacked and demonstrated by a IFB technician. They had the guts to suggest that I get it repaired!!!! Some very strong language got them to replace the faulty machine.

A request to replenish salt, powder and liquid for the machine took three weeks to be serviced and that too after complaining to the IFB head office and the Mumbai IFB representative. One of the service centre staff even had this to say.."we forgot that you had requested these supplies".

My strong suggestion to everybody out there......DONT BUY ANYTHING FROM IFB !!!!!!!!

AMC Receipt No. 3654, dt.09.07.2010

Customer No. 1455302 - Break-down request No. 5050170
Inspite of several requests to customer care, and Local technicians Mr Gopi –Mobile No. [protected], and Mr Nani – [protected] , My washing machine has not been rectified even after 15 days of my request.
Importantly the machine is under AMC, the response of their technicians very irresponsible .
One of the technician has visited site after break-down request, and left the message that his brother will call on next day. His brother Mr Gopi has called on the next day, and informed that machine has to be sent to their workshop, and he can assess what has to be done after that, He also told me I had to pay charges for replacement of parts. I cleared informed repeatedly requested them to assess the damages, and scope of AMC, before sending the machine to their workshop. But ever after 15 day no action has been taken.

It is very irresponsible attidute, by your technican of Mr gopi, when I am rquesting to provide details.

I have registered a complaint on 7th sept vide complaint no 5064786 and have been chasing with the peetampura franchise for attending the machine . The machine is under AMC contract NO 209603 ,customer code 1073338 . Even after 48 hours the machine has not been attended .If the principals cannot service the machines they should not sell and take AMC s and take innocent housewives for a ride . The cosumer court should take this issue up.

My IFB washing machine is under AMC and I am in Delhi.In spite of the repeated request to the help line no service persons are attending the machine,I am not able to under stand the reasons for this casual attitude. Service is very poor.

I participated in "Bid and Win" scheme of IFB Industries, by paying Rs 500. I didnt win, and as was stipulated they issued me a Gift Voucher (GV) with variable value for different purposes. One such purpose was Online Purchase of Microwave Oven where they offered a discount of Rs 2500.

Now the plight starts. I logged in, and bought Rotisserie oven, and when i put in the GV code it was invalid. I called half a dozen times the Customer Service, and every time they would give a different explanation.

I was asked to contact Marketing manager who expressed complete ignorance...

The modus operandi is quite clear: collect a small sum of Rs 500 from hundreds of people, since the amount is small not many would follow up, and they could pocket a clean but tainted profit...

Beware!!


Dr. Tejinder Singh Rawal

WE BOUGHT AN IFB FRONT LOADING WASHING MACHINE MODEL-ELENA DX CAPACITY 5.5 ON OCTOBER,1, 2008 . IT HAS BEEN 2 YEARS THAT WE ARE COMPLAINING OF THE DRYER WHICH IS NOT WORKING FROM THE VERY START BUT NOTHING IS DONE BY THE COMPANY . EVERY TIME WE WHEN WE CALL THE CUSTOMER CARE SERVICES THE SEND A TECHNITIAN WITH A POWDER ON THE NAME OF SERVICE .IFB SERVICE HAS PROVED TO BE THE POOREST SERVICE. WE DONT KNOW WHERE WE FILE OUR COMPLAINT OF THE PRODUCT WHICH IS STILL IN IT'S WARRANTY PERIOD.

MY WASHING MACHINE IFB FRONT LOADING FULLY AUTOMATIC SPIN TUB IS NOT WORKING PROPERLY. IT MAKES LOT OF SOUND AND VIBRATES IN SUCH A WAY THAT THE WM TENDS TO GO OUT OF CONTROL.

Product: IFB Dishwasher
Model: Zephyr EX
Issue: No service provided even after 21 days since complain was logged.
Complain No.: 4924778
Complain Date: 9th Aug 2010
Complain For: Replacement of Broken outlet hosepipe
IFB Dealer No.:[protected],[protected]
IFB Dealer manager: Mr. Anil Contact No. : [protected]

Complain was logged on 9th August 2010 and even after 25 days the issue has not been resolved even for small issue like replacement of broken outlet pipe. We have been repeatedly following up with your local dealer to whom the job was assigned but nothing has moved on.
We even contacted Service Manager Mr. Anil hoping that something will happen as he promised me that it will be rectified by 30th of Aug 2010 and that he will personally supervise the same. I am pained to report that till now the machine has not been rectified.
It seems like they have become very thick skinned and I am feeling ashamed to report this.
Since we were using IFB Washing Machine, we went ahead with IFB make dishwasher ignoring other make available in Indian Market, but now we really regret this.
Now if it’s not resolved in another 48 hrs, hence forth in future won’t be going ahead with IFB for any replacement or new purchase. Also will ensure same is followed in all of my extended families and friends as well.


Sanjiv S Basisth
[protected]

COMPLAINT NO.4950370-DATED 16/08/2010.
DEAR SIR,
IT IS REALLY PAINFUL AND DISGUSTING EXPERINCE WITH COMPANIES AUTHORISED FRANCHISE-PERFECT COOL SERVICE..ANDHERI WEST. AND EVEN COMPNAIES HIGHER AUTHERTIES...MISS SONU, MISS AAMIRN,MR. PUJARI....THEY ARE NOT PICKING UP PHONES...PLS SEE THE MATTER SERIOUSLY OTHERWISE THESE PEOPLE ARE SPOILING COMPINES IMAGE.I AM USING USING THIS PRODUCT SINCE 20 YEARS...BUT FIRST TIME I AM EXPERICING THIS TYPE OF HARRASMENT.
THANKING YOU.

Sir,
I bought a Washing machine (model no IFB Eliyte Dx - 5.5 Kg) dated 14/01/2009.I make a complaint in water leakage in bottom of the drum and a service person came from MSK Assosiates from lawspet,Pondycherry and it was croorrected and charged 160 rupees.
Again one more complaint booked at Sri mankular Electronics for digital display not working offenly at working condition. But the service person came and checked. But they replied everything is O.K.But still the problem is continuing and again complaint booked on 29.08.2010.
They raised a complaint and the complaint number is 5018261.The service person told , the rubber O ring is not came from manufacturing end itself .Thats why water leakge on display board.Now the O ring was fixed and charged 120 rupees.No reponse from pondy service centre and head office also.Now what we need is,what are all the items not avilable in that machine and repay the O ring amount.Immmediate reply needed otherwise i will complaint in consumer court. Yours faithfully,
Manibalan,Pondycherry.
Mobile :[protected]

We have purchased Washing Machine of IFB from Croma, Goregaon about a year back. The machine is covered with 3 year warranty. Since last 3 months we have faced problems in working.

The first complaint was attended by IFB after severe follow up of more than a month. Now again machine has malfunctioned and stopped since one month. My complaint no is 4923012 with IFB. Their Malad service center ( Tel[protected] is totally irresponsible. They never give true picture.

Please let me know if you can help us in getting this problem solved. Ideally I would like to go to consumer court and Media to show true face of IFB and demand to take machine back and give us full refund.

I pray that nobody buys IFB products so that they are saved from worst attitude and worst aftersales of IFB

Sameer Kulkarni ( [protected] )

I have an IFB washing machine and have an AMC for it. I had given a complaint to the IFB customer care on 26th Aug and till date nobody has bothered to come and attend.

I don't understand what is the problem with these people. I seriously think ths IFB machines should be banned. The persons do not attend to their customers complaints.

worst service in IFB

I have extremely hassled with the level of customer service provided by IFB. My washing machine has been giving problems for the last 45 days. The service center rep visited us a few times and after he is gone the problem starts again. There were following problems with the machine,

1. Clothes were getting torn
2. Water being ejected from the detergent tray and my house was getting flooded.

The technician changed the drum saying it was damaged and charged me about 4k as it was no covered under the AMC. He also temporarily fixed the flooding problem. So far I have spent about 10K on the machine repairs, AMC etc and I am still at IFB's mercy.

The machine was okay for 4 days and again he flooding and the drum noise started, The Technician visited us and told us to change the detergent which we did but the flooding did not stop. I have been calling the service center for help but no one has visited us for the last 3 days and no one is attending the serivce center phones. I am just fed up with IFB. No more IFB products.