IFB Industries Complaints & Reviews

I have registered a complaint on 7th sept vide complaint no 5064786 and have been chasing with the peetampura franchise for attending the machine . The machine is under AMC contract NO 209603 ,customer code 1073338 . Even after 48 hours the machine has not been attended .If the principals cannot service the machines they should not sell and take AMC s and take innocent housewives for a ride . The cosumer court should take this issue up.

My IFB washing machine is under AMC and I am in Delhi.In spite of the repeated request to the help line no service persons are attending the machine,I am not able to under stand the reasons for this casual attitude. Service is very poor.

I participated in "Bid and Win" scheme of IFB Industries, by paying Rs 500. I didnt win, and as was stipulated they issued me a Gift Voucher (GV) with variable value for different purposes. One such purpose was Online Purchase of Microwave Oven where they offered a discount of Rs 2500.

Now the plight starts. I logged in, and bought Rotisserie oven, and when i put in the GV code it was invalid. I called half a dozen times the Customer Service, and every time they would give a different explanation.

I was asked to contact Marketing manager who expressed complete ignorance...

The modus operandi is quite clear: collect a small sum of Rs 500 from hundreds of people, since the amount is small not many would follow up, and they could pocket a clean but tainted profit...

Beware!!


Dr. Tejinder Singh Rawal

WE BOUGHT AN IFB FRONT LOADING WASHING MACHINE MODEL-ELENA DX CAPACITY 5.5 ON OCTOBER,1, 2008 . IT HAS BEEN 2 YEARS THAT WE ARE COMPLAINING OF THE DRYER WHICH IS NOT WORKING FROM THE VERY START BUT NOTHING IS DONE BY THE COMPANY . EVERY TIME WE WHEN WE CALL THE CUSTOMER CARE SERVICES THE SEND A TECHNITIAN WITH A POWDER ON THE NAME OF SERVICE .IFB SERVICE HAS PROVED TO BE THE POOREST SERVICE. WE DONT KNOW WHERE WE FILE OUR COMPLAINT OF THE PRODUCT WHICH IS STILL IN IT'S WARRANTY PERIOD.

MY WASHING MACHINE IFB FRONT LOADING FULLY AUTOMATIC SPIN TUB IS NOT WORKING PROPERLY. IT MAKES LOT OF SOUND AND VIBRATES IN SUCH A WAY THAT THE WM TENDS TO GO OUT OF CONTROL.

Product: IFB Dishwasher
Model: Zephyr EX
Issue: No service provided even after 21 days since complain was logged.
Complain No.: 4924778
Complain Date: 9th Aug 2010
Complain For: Replacement of Broken outlet hosepipe
IFB Dealer No.:[protected],[protected]
IFB Dealer manager: Mr. Anil Contact No. : [protected]

Complain was logged on 9th August 2010 and even after 25 days the issue has not been resolved even for small issue like replacement of broken outlet pipe. We have been repeatedly following up with your local dealer to whom the job was assigned but nothing has moved on.
We even contacted Service Manager Mr. Anil hoping that something will happen as he promised me that it will be rectified by 30th of Aug 2010 and that he will personally supervise the same. I am pained to report that till now the machine has not been rectified.
It seems like they have become very thick skinned and I am feeling ashamed to report this.
Since we were using IFB Washing Machine, we went ahead with IFB make dishwasher ignoring other make available in Indian Market, but now we really regret this.
Now if it’s not resolved in another 48 hrs, hence forth in future won’t be going ahead with IFB for any replacement or new purchase. Also will ensure same is followed in all of my extended families and friends as well.


Sanjiv S Basisth
[protected]

COMPLAINT NO.4950370-DATED 16/08/2010.
DEAR SIR,
IT IS REALLY PAINFUL AND DISGUSTING EXPERINCE WITH COMPANIES AUTHORISED FRANCHISE-PERFECT COOL SERVICE..ANDHERI WEST. AND EVEN COMPNAIES HIGHER AUTHERTIES...MISS SONU, MISS AAMIRN,MR. PUJARI....THEY ARE NOT PICKING UP PHONES...PLS SEE THE MATTER SERIOUSLY OTHERWISE THESE PEOPLE ARE SPOILING COMPINES IMAGE.I AM USING USING THIS PRODUCT SINCE 20 YEARS...BUT FIRST TIME I AM EXPERICING THIS TYPE OF HARRASMENT.
THANKING YOU.

Sir,
I bought a Washing machine (model no IFB Eliyte Dx - 5.5 Kg) dated 14/01/2009.I make a complaint in water leakage in bottom of the drum and a service person came from MSK Assosiates from lawspet,Pondycherry and it was croorrected and charged 160 rupees.
Again one more complaint booked at Sri mankular Electronics for digital display not working offenly at working condition. But the service person came and checked. But they replied everything is O.K.But still the problem is continuing and again complaint booked on 29.08.2010.
They raised a complaint and the complaint number is 5018261.The service person told , the rubber O ring is not came from manufacturing end itself .Thats why water leakge on display board.Now the O ring was fixed and charged 120 rupees.No reponse from pondy service centre and head office also.Now what we need is,what are all the items not avilable in that machine and repay the O ring amount.Immmediate reply needed otherwise i will complaint in consumer court. Yours faithfully,
Manibalan,Pondycherry.
Mobile :[protected]

We have purchased Washing Machine of IFB from Croma, Goregaon about a year back. The machine is covered with 3 year warranty. Since last 3 months we have faced problems in working.

The first complaint was attended by IFB after severe follow up of more than a month. Now again machine has malfunctioned and stopped since one month. My complaint no is 4923012 with IFB. Their Malad service center ( Tel[protected] is totally irresponsible. They never give true picture.

Please let me know if you can help us in getting this problem solved. Ideally I would like to go to consumer court and Media to show true face of IFB and demand to take machine back and give us full refund.

I pray that nobody buys IFB products so that they are saved from worst attitude and worst aftersales of IFB

Sameer Kulkarni ( [protected] )

I have an IFB washing machine and have an AMC for it. I had given a complaint to the IFB customer care on 26th Aug and till date nobody has bothered to come and attend.

I don't understand what is the problem with these people. I seriously think ths IFB machines should be banned. The persons do not attend to their customers complaints.

worst service in IFB

I have extremely hassled with the level of customer service provided by IFB. My washing machine has been giving problems for the last 45 days. The service center rep visited us a few times and after he is gone the problem starts again. There were following problems with the machine,

1. Clothes were getting torn
2. Water being ejected from the detergent tray and my house was getting flooded.

The technician changed the drum saying it was damaged and charged me about 4k as it was no covered under the AMC. He also temporarily fixed the flooding problem. So far I have spent about 10K on the machine repairs, AMC etc and I am still at IFB's mercy.

The machine was okay for 4 days and again he flooding and the drum noise started, The Technician visited us and told us to change the detergent which we did but the flooding did not stop. I have been calling the service center for help but no one has visited us for the last 3 days and no one is attending the serivce center phones. I am just fed up with IFB. No more IFB products.

I bought a IFb Senater 6 Kg Fully Auto washing machine from GREAT EASTERN TRADING Co.277/2/1 BT.road. vide M.R.No-16 Dt. 31st July 2010.

But I regreat to say that after opening the package,we observed numbers of scratches,rubbed marked on the body and deposited (settled) dust in different corner of the machine.

These defects are not acceptable in newly owned machine.

I would therefore request you to send your representative for observation and to take necessary action.

I registered a complaint about the breakdown of my washing machine on 23.8.2010. So far only a mechanic has come to tell me that the control panel shall have to be changed and that this would be done on the 26th. Today is the 27th and so far no one has come, in spite of repeated reminders by me to the local shop from whiich I purchased the machine and to your customer care Centre in Kolkata. I think this kind of delay is unconscionable considering the trouble to which I am being put by not being able to use my washing machine and I also strongly object to the amount of time that I have had to waste on making so many telephine calls. The person who answered my call to your customer care number in Kolkata this morning gave me a local cell phone number to try and that seems to be permanently switched off. Where do I go from here? What am i supposed to do? This whole episode makes me feel that I should never purchase any of your products again. And I shall certainly warn friends and neighbours of the experience I have had. Mrs. Anna Khanna, 213 Sector 15 A, NOIDA, U.P. 201301

IFB Washing Machine: Model-Digital SX 6KG
Serial No. WT DIG SX B 001491, Date of purchase-- 26.04.10.
My machine is not working. Machine shows the MOTOR ERROR. My complain No. 4933904. Customer ID - 2299416. Technician visited my house and told me that motor should be replaced. To-day the technician came with a motor. I think that the motor is not a new one. The motor was not in sealed pack and there is no sticker of IFB in this motor. My query is that is this motor is new? This motor is fitted in the machine but the machine is not functioning. Please inform me in this regard and take care so that I may not be cheated. Technician came from the followinf center:
IFB Service Center, 1, Ambika Mukherjee Road, Ph No.[protected].

Sir,
I am an owner of washing machine IFB Alena.Now it is not working.I called service agency at Kollam,Kerala,which is our nearest(Venture Electronics,Kollam). They never cared or attended.Then i registerd complaint online and through sms on 20/08/10.One David called me and promised to solve the complaint(complaint is that the waterdoes not flow out and drier not functioning properly).But of no use.Though one Suresh from kayamkulam contacted me , he never came.I am really helpless. what action shall i take.am i punished for selecting ur brand? pls help me
girishkumar.k,saraswathimadam,kaduvinal.po , vallikunnam -690501
mob-[protected]

[protected]@ifbglobal.com;

Dear Sir/Madam

We have taken the AMC for IFB Alina washing machine model 38773 on 7th August 2010,which is valid until 18th August 2011 through Mr.J.K.Gupta at Rohini.
We regret to inform you that we have facing severe problem in getting our washing machine attended because the person who took the franchise,i.e.Mr.J.K.Gupta
has informed us that he has given-up the franchise to IFB and he is no more responsible to attend our complaints under present AMC No.9248 dated 7.8.2010.

Instead,we have been advised to send email to IFB and the email address were given by him.

This is blutant attempt of cheating your (IFB) customer which may spoil very badly your company's name as well.

May,we request for your immediate attention and taking necessary action for arranging to send some technicians to our address as given below to attend the
problem and advice us for our future course of action.

Your kind cooperation and assistance shall be highly appreciated.

Thanking you

Hemant Sharma
15-Maitri Apartment Sector-9
Rohini,Delhi:110085

Res. Land Line:[protected]
Mobile No. [protected]/[protected]

Dear Sir / Madam

Please look into the following complaint, and see if you can help us out.
It has been 18 days, yet the complaint has not been rectified.

Hoping an early response

Regards
R.D.Miglani
F-178, Mansarover Garden
New Delhi - 110015



----- Forwarded Message ----
From: Rishi Miglani <[protected]@yahoo.com>
To: [protected]@ifbglobal.com
Cc: [protected]@yahoo.com; [protected]@yahoo.co.in; smita.[protected]@gmail.com
Sent: Sat, August 21, 2010 12:23:20 AM
Subject: Caution : IFB services are not World Class --- Complaint No. 4912285


Dear Sir / Madam,

I, R.D. Miglani am the owner of an IFB Fully Automatic Washing Machine - Model : Senator. Presently, we have an Annual Maintenance Contract for Two (2) years from 16.11.2009 to 15.11.2011. Kindly note that the washing machine was purchased some 10 years back and immediately after the completion ofthe warrany period, AMC's have ben continued till date.
But for late, I am sorry to inform you that despite paying a hefty amount (Aprox Rs 4700/- including taxes), we are not being offered the desired services, the company ought to provide through its so-called World class Service Network (Please refer to the following complaint)

1. On 09.08.2010, a complaint vide No. 4912285 was registered for the following :
"As soon as the machine is switched ON, the drum starts to rotate even without taking the water. For the full duration of the cycle, the drum keeps rotating continuosly with/without water and does not stop even for a minute. As a result of this, the clothes remain dirty and some of them even dry."

2. On 11.08.2010, Mr Deepak attended the complaint BUT did not rectify. As per him, the water level switch was defective and he assured us that the complaint will be rectified very soon.

3. Company's Delhi office (Ph. No.[protected]/[protected] as well as the Customer care (Ph. No. [protected]) were called upon on the following dates but to no use.
11.08.2010
17.08.2010
18.08.2010

4. Finally as a last attempt to get the problem rectified, I tried to contact Delhi Office head Mr Rajat Jain on Phone No. [protected], BUT to my shock instead of speaking to Mr jain, my call was forwarded to a Madam who said that the part is being INDENT from Company Office at OHKLA.

I hope that by now you must have got a feel of the ORDEAL that I am being subjected to by "IFB Industries".

Please note that one after the other, I have been suffering through its so-called World class Service Network. Please have a look on the below complaint sent on 26th June 2010. That time, we had to wait for 10 days to get the machine in working condition.

My question to the so-called World Renowned IFB Industries is that how long does it take for a small part to come from OKHLA to New Delhi [ Distance between the two places being just 30 Kms ]. Our machine is not working from 08.08.2010 and its been 18 days since we are washing our clothes by hand.

IF THERE IS ANY CUSTOMER SERVICES HEAD PRESENT IN INDIA WHO VALUES THE CUSTOMERS, KINDLY REPLY TO THIS E-MAIL OR CONTACT ME.

Hoping that this E-Mail Complaint may have some positive effect.
Kindly look into this matter at the earliest.

Thanking You

Regards
R.D.Miglani
F-178, Mansarover Garden

Dear Sir,

We have IFB Washing Machine currently under AMC. We registered a compliant on 16th Julyu 2010 and still awaiting to hear that we get our chance of have service.

Every call to IFB has been very demoralising to us. We are promised umpteen number of times till today saying that we would be serviced.

At last on 24th July we got some ray of hope when service engineer finally turned up. However to dismay we see the partly working machine has now completely come down. Our calls to IFB again have gone unnoticed.

Would there be a respite for us??? How long to bear this inconvience?? We take AMC to protect us from such issues and I see it is not helping me any further.


Is this issue with IFB or End Customer like me. Kindly adivce.

Subject : Complaint regarding IFB 06 Kg Washing Machine ( SENATOR) under warranty, for Water Leakage & Motor Rotation Problem.

From the List of complaints I've released one thing that I am not the one who is suffering from the poor servicing of IFB . If I've seen this before purchasing of the IFB washing then I may not be the one . but anyways.

I am also facing the same problem from Customer Care to Service Engineer and its been 01 month my problem have not resolved. I've purchased my 06 Kg IFB Washing machine 10 months ago from "JAGOTA Electronics, Modal Town Phase -01, New Delhi" and its started water leakage problem from one month ago. I've tried to book the complaint in customer care and that took my 02 wk to book the complaints, Finally on 06-Aug-10 Complaint No. "4898301. { In fact that the customer care cell of IFB is the verst one and manner less they don't want to book the complaint and make the person fool by transferring the call from one desk to another. Actually they need a drastic BPO Training bez if you've select the medium of language "English" and by chance to get connected to the C.C.E and he /She have no answer to your question then they deliberately transferred the call to another desk and start passing harsh comments.}

Finally one so called Jholachap / road side engineer visited me and check the machine & told me for the replacement of Motor & Card. After that no response and same answer " Out of STOCK " . I'm chasing the Branch Engineer.....( don't want to name) and not getting the positive answer, He is also assuring me that one day your Washing Machine will be repair but...... unable to give the dates ?

On 23-Aug-10 again that Jholachap / road side engineer visited along with the Motor & Card, He open the Machine and found that the new Motor is also a damage one. I've asked him why He've not checked the same at the time of issuance so that mine and his time can not be wasted. instead of accepting his fault he start arguing with me. Till the time my call is open and My Washing Machine is not repaired.

Please help me or advise me how do I repair it.
I also wants to book the complaint against IFB who is making the False promises of better after sale servicing, Bez at the time of booking the complaint they told 24 hrs to will take to attend the Call and in mine case its more than that to attend the call ( first call attended on 13-Aug-10).


I think they don't have a qualified staff who can take care of Quality issues of products and customers complainants. Its sure there is a design problem in there Washing Machine Models & poor parts quality.

In hope of repair of my IFB Washing Machine
S Mehra
JahangirPuri, Delhi

Dear Sir,

I purchased microwave oven in Dec 2006 since then it was giving trouble, I complained several times and your service technician came but wasn't able to solve the problem. once your tech. came and he took away the part on which the mode buttons are given.It is SHAMEFUL for your company that first your dealer gave the defective piece than the service techn.fools the customer. better check this.Convection and grill are not in working condition the techn. has changed the part


Viraj KIshore
Lucknow
[protected]