IFB Industries Complaints & Reviews

I purchased Frontloading IFB (Senator) washing machine after seeing an adv last year and made my decision to purchase the IFB machine. As per the advertisement, they were giving 2 years additional warranty.

As a result I placed an order for Front Load washing machine (Senator 6kg) to Dass Electric Trading Co (P) Ltd, Pune on 17th Sep 2008. It was delivered about 2 weeks after the order and installed on 3rd Oct 2008 (Sr No: 50348). (First time they delivered machine with brocken front).

The person who installed the washing machine has communicated that the 4 yr Extended warranty scheme was not available from 16th Sep to 28th Sep and my billing date was 17th Sep, hence he did not give the 4 year warranty certificate. And I was asked to get a new invoice with revised date to get the certificate. Approaching Daas, they promised to resolve the matter and it was never done. Even when I called IFB service center. They also did not accept.

The 4 year warranty is available on this product ever since then.

Even after paying the same amount (even more compare to prices offered by other dealers during the same period, eg Reliance Retail for Rs 23,700) for the washing machine and still I was not given 4 year warranty whereas IFB has been giving this warranty for almost all delivery ever since.

I am surprised to see that a product is being charged at higher amount even after providing less service.

Where shoul I complain for such unfair practices by companies.

Repent having bought IFB Dishwasher Neptune Sl No[protected] from Croma, Belapur vide Customer Delivery number[protected]. The machine is of poor quality. Ever since the first day it is giving problems. and the program installed is erratic. Hardly two months have passed and frequently we had to summon the service centre people who are adamant and turning a blind eye to our request to replace the machine. Your gievance redressal system is outdated and very time consuming. Registering a complaint on the phone is a herculean task. Our decision to invest huge amount on the machine was a blunder.

Request your intervention at the earliest.

I have purchased IFB microwave model 30 SC2 on 19 Jul 08 from IN canteen. In a weeks time, I have registered a complaint of TOP COVER RUSTED. The company rep. (M/s. Lucky services, Mumbai) inspected and assured the replacement of the same upon receipt from company.

Second complaint was lodged by me within next 30 days or so about TURN TABLE NOT ROTATING IN UNIFORM SPEED. The company rep. (M/s. Lucky services, Mumbai) inspected and assured liquidation of both complaints.

During this time, I talked to Mr. Mitesh (or Nitesh) Jain who has assured of machine replacement. The third complaint lodged by me was of INSUFFICIENT HEATING.

In the month of Apr 09, M/s Lucky services rep came for replacement of TURN TABLE MOTOR. This motor was not only in sealed condition but was tampered / repaired. I have refused to replace the same. The engineer has assured me about getting box pack motor.

In the total course, I have made hundreds of calls to Lucky services, Mr. Mitesh Jain, and Customer Care wherein spent amount even more than the replacement charges. I have even sent mail but no reply received.

On July 19th 2009, the warranty period was over and the customer service agency named Neo Services emerged asking about pending complaints. Their engineer Mr. Sanjeev Khodke visited my home, checked the microwave and ...... said that ALL YOUR PROBLEMS WILL BE REPAIRED ON PAYMENT.

What was the reason for such a delay? ready to repair on completion of warranty, Why? and why on payment?

Kindly show me the way out. Not only to repair but along with the way to penalise the responsible. The machine is kept in packed condition for months together.

xpedite the solution.

--- On Fri, 10/2/09, vithal deshpande <[protected]@yahoo.com> wrote:


From: vithal deshpande <[protected]@yahoo.com>
Subject: poor post sales care
To: [protected]@ifbglobal.com
Cc: [protected]@ifbglobal.com
Date: Friday, October 2, 2009, 10:02 PM


Dear Sir, Madam,

This is to bring to your notice that I am repeatedly comlpaining the defects of the washing machine, executive plus, and on 27th i called up customer care and they have given the complaint number 3546883 dated 27th sept, thereafter they have the cell number of Mr. Steven Augustine to contact him.
I contacted him and to my surprise he told me that my area of warisguda do not come under his jurisdiction. later of i called up customer care and told the Steven's problem of the area,then they gave the number of Mr. Kamalakar. I called up him but one lady answered me by saying that it is raining heavily hence the executive could not come.

Sir, you all can assess that my complaint is pending since long.

Is there is any one take care of the complaint.


i have given my residence number so that the executives can reach my residence.

Hoping for the best.

vithal
[protected]
[protected]

--- On Sun, 9/6/09, vithal deshpande <[protected]@yahoo.com> wrote:


From: vithal deshpande <[protected]@yahoo.com>
Subject: Re: Contact Details
To: "ConsumerComplaints.in" <[protected]@ifbglobal.com>
Date: Sunday, September 6, 2009, 10:17 PM


Hi,

I was contacted of Friday by your executive and he assured me that he will see the machine on Saturday.

Insterestingly he did not come.

This is the CUSTOMER SERVICE OF IFD.

--- On Fri, 8/28/09, ConsumerComplaints.in <[protected]@ifbglobal.com> wrote:


From: ConsumerComplaints.in <[protected]@ifbglobal.com>
Subject: Contact Details
To: [protected]@yahoo.com
Date: Friday, August 28, 2009, 10:23 PM



[protected][protected][protected][protected]
E-Mail from "Customer Service" to "vithal" at [protected]@yahoo.com on www.consumercomplaints.in
[protected][protected][protected][protected]
Sat, 29 Aug 2009 01:23:06 -0400
[protected][protected][protected][protected]
Hello Vithal,

Thank you for your mail.

We apologize for any inconvenience caused to you.

Request you to please provide us your contact number and the location so that our branch can contact you.

Thanks,
Customer Service
[protected][protected][protected][protected]
If you think that you received this email by mistake, please report it to consumercomplaints.[protected]@gmail.com

Dear Head of the department (IFB)

I bought a IFB Washing machine from one of your dealer called GEORGE ENTERPRISES on 22-06-09.
After two days i received the washing machine i complained about some un usual noise from the washing machine but no one come to check or to explain what was it. Again I complained on 29 -09-09 that the machine is not working at all on but still no response i don’t know why? So could you please explain me why?

thanks
Selvan

I am the victimized client of IFB products and I am informing all of you how they have treated me.

I have IFB washing machine having Sanorita plus model with 5 Kg capacity and fully automatic since last 6 years+. Since purchase I am doing service contract with the company to have a trouble free usage.

In last August, due to vibration problems, I have replaced the top of the body along with the trolley which cost me Rs. 2000/-. 3-4 days after replacement, 2 nos of wheels of the trolley were detached automatically and observed a vibration.

When contacted service center, a person came and diagnosed that a trolley was having inferior quality and needs replacement and accordingly it was replaced. But soon after changing the trolley, vibration was observed along with the movement of machine with trolley. Again informed to IFB for the rectification. A person came and adjusted the trolley and a dummy trial was taken. Found no problem during that.

After 2-3 days the problem was repeated and contacted IFB. Now a person came and told, your rubber gasket has been found hard and needs to be changed at a cost of Rs. 600/-. Though he has adjusted the trolley and dummy trial was taken with food result. But during regular operation the problem found repeated.

Again I have registered a complaint at the call center and assurance has been given to have a solution within 24 hours. But now nobody is coming. I have registered a series of complaint and talked with responsible person sitting at call center. They have suggested to have a talk with responsible person at service center in Ahmedabad. Accordinly I have tried to contact with Ms Yogita Jadhav, Ms Nisha and Ms Neha. But no one of them have received my phone calls.

One more important thing that I want to share with you, IFB has never sent a person for the service as per their commitments and person are coming without any notice.

Dear Sir,

I purchased the IFB washing machine in Oct 2008 but it was not installed till one month. And then after installation, within few days only it started creating problems and was not working properly.
Complaint was lodged to replace the machine, but action was taken only after two months i.e. it got replaced in Jan, 2009 and I literally suffered for spending this money.

Now again it started creating a problem, as its giving an error in washing function from the time of installment. This problem was reported to the service centre and they replied saying, to check the cover again & again. But this problem is still existing and moreover the machine's rinser, spinner, drainer have also stopped working now.

I lodged the complaint for the same on 2nd Sep.2009 saying my machine is not working, but I did not get any reply. I called 7-8 times to the IFB dealers, but no step was taken till next 15 days. Finally, on 17 Sept., 2009 IFB person came and checked the machine. Then he changed the Clutch assembly and said to check it out, but unfortunately due to power out issues I was unable to check at that moment. I told them that I will check in morning (18 Sept., 2009) and will get back to them in case of any issues.

On 18th Sep, 2009 morning, on checking I found that it’s still not working. So, I reverted back to them but did not get any reply from the IFB service center. I called more than 10 times, but no one came to check it out. Finally one person came to check the machine again and he said that he will change the machine again, but still no step has been taken till date.

At this moment, I am literally REGRETTING FOR PURCHASING THE PRODUCT OF a well named company IFB, as it has harassed me both mentally as well as financially.

So, I request you to please take the necessary action against it ASAP.
Also let me know if you need any other information on the same.

Regards,
Jyoti
[protected]

I am having IFB washing machine executive plus waranty of which expired in June 09. I had some unusual sound coming while the machine is in operationa dn complained to IFB service personnel in March 09 on which 2 personnel came and sia d they repaire dit and went awa. to my surprise i have noticed that the sound had increased after repair. they had replacedsome 2 parts(old parts are available with us now also).One person's name was George. we were advised by them thatthey would come on the next day and we were waiting for them. no one turned up. again we made complaint and two others came and did something and went away. when we started operating water was flowing out in our room. Immediately agains we called up the service centre. Two others came and said that they had repaird and went. After they left we noticed that the machine is kept as it is and not even screwed and closed. we were going on making complaints, but no one turned up. after lot of complaints, another 2 came and reapired and said that everything is OK and screwed and closed the machine and went away. But actually they did not do any repair. when we started operating the machine, the drum is not moving at all. from that time onwards we are making complaints, but no one turned up so far. the only alternative for us now is to fle a complaint in the court of law for legal remedy. we are also planning to give news item in the chennai local newspapers about the poor serice of IFB so that no one else will get cheated after buying their products.

I HAVE BOUGHT A IFB DISHWASHER- ZEPHYR MODEL , AFTER TREMENDOUS ROUNDS TO THE DEALER ; IT APPEARED AS IF HE HAS DONE A FAVOUR TO ME BY SUPPLYING THE DISHWASHER TO ME AFTER ALMOST 25 DAYS. THE DEALER IS SHAM LAL KRISHAN LAL , 1/206/28 , SADAR BAZAR DELHI CANTT - 110010.WHO SAYS CONSUMER IS THE KING DURING THESE TIMES OF ABUNDANCE AND ECONOMIC SLOWDOWN. I BOUGHT THIS MACHINE ON 26 SEP 2009 ; THE BILL NO IS RB-6413 AND TILL 29 SEP ( 10:30 PM) NO SERVICE PERSON HAD REPORTED FOR INSTALLATION AND DEMO DESPITE ASSURANCES BY THE DEALER.

GOD SAVE ALL THOSE WHO MADE THE MISTAKE OF BUYING AN IFB PRODUCT.

dear sir ,
I had bought an ifb elena washing machine few years back and it is not properly working now . Its drums are shaking during rinsing and it makes a lot of trouble that it is also leaking , so we can't work on the machine . so kindly take proper action . we had already informed this to the service man and he had also not responded properly we had bought it from texmo agencies kayamkulam .And i feel bad on buying such a bad product and the company is not taking seriously on customers satisfaction and i think it is a company having a worst customer service .so please take proper action and i hope you will do the best my address kn sivan pillai kozhisseril sreevalsum pullikanaku po kayamkulam my no [protected] and [protected]

Dear Sir,

i have a IFB washing machine which is not working last 72 hours i have lodge a complent on 25th September 2009 in between 12 noon to 1 PM (Complent No.3538649).

I had a talk with incharge Mr.Rajeev his contact no.[protected] but he is not responding now even he is not picking my phone. I have given remainders also 2 to 3 times but still i am suffering my machine is not working, no body is attending the complent.

I am not satisfied with the product and services of IFB. please do the needful.


Vinod Singh
[protected],[protected]

There was problem with control board of my washing machine , so i raised a complaint. An IFM service executive has taken the control board before 20 days but not yet replaced. I called nearly 20 times for different levels of IFM customer care person. But no use.

I paid nearly 19000rs to purchase the machine. but it is not working within one year and the service is worst.

I had a good opinion on IFB. now i feel bad and i decided not to buy any IFB product and not to recommend to my friends.

Hello all:

We bought IFB washing machine from Jainsons(receipt no: [protected]) in 25.11.2003 and wash motor failed on 17.9.2009

We contacted IFB service and they deputed technician. Technician found out that wash motor failed. For replacement of the same IFB demanded Rs 4225/-

Replacement motor is not having any serial number or make label. On inquiry, we find that its only a refurbished motor...

Dear Sir/ Madam,

I have purchase New Washing machine model (IFB washing machine Elite deluxe 5.5 Kgs) on 25.01.09 (which is still under warrantee period)

After purchasing the said machine i found that it is not working properly.I have made several complaints to IFB Call centre to replace the said machine, but regret to inform you that I am not getting proper response from your service centre. I never expected such poor service from your end in such competitive market & request you to take corrective steps & get the same replaced so that no other customer complains against the poor service .

Complaint No:3309182 - dated 28-7-09
AMC NO : 266 From 19-11-08 to[protected]
ICR NO :24647


Service of my microwave oven is not done so far.I have not recieved any correct information from malappuram service center. I contacted Mr.ANIL(All kerala service manager COCHIN)many times.He didnot give me any information regarding the service.His response to customer was not proper and rational.Please give me the correct information whether you are ready to give me service or not?
I'm sending this complaint to my dealer KANNANKANDY - TIRUR and NANDILATH - G - MART
CALICUT.



From
Dr.v.k Narayananan
"Thejus"
south annara
TIRUR-1
PIN:676101

I have taken this year's AMC from 29/06/09 and I reported a complaint on the heater not working from June onwards. every time I book the same complaint to the customer care toll free number, a new service person will come to my home and ask 'what is the problem mam, I have come to have a look at it'. after opening the machine, he will leave saying that he will bring the spare part the next day. he will never return. Once again I will remind the customer care for not attending the complaint and the next person comes to my home asking 'mam what is the problem?' A minimum of 4 different service persons have been sent for attending the same complaint booked on 16th August. still the problem is not solved. Apart from the service persons coming , I have received calls from persons saying that they are from IFB service These service persons will first make a call at 11.00AM saying that he wishes to attend the service call and I would inform him to come after 5 PM . The next day another person calls up asking the same question. Still the problem is not solved.

I think the chennai, thiruvanmiyur branch is running a very good business by having incompetent service persons and with telephone alone they run the service business.

this needs to be stopped and I wish the consumer forum will take necessary steps to curb this low profiled service branch of IFB and compensate the loss and harassement the service branch of IFB has done to me .

kindly ask the branch to return the money paid for AMC as they are not able to service the equipment

Komathy Vimalraj

MY CUSTOMER ID IS 53671
AND my machine is under AMC

I lodged the complaint of my washing machine 2900DX on 2.9.2009 around 9.00 AM.
My complaint no is 3444101.
But complaint is still not attended inspite of several reminders.
I also talked to Ms Alka the head of my area on phone nos 22832800 and [protected]
The result is NIL

I hope that your office may help me in this matter.

UMESH KUMAR AGARWAL

After sales service of IFB Washing Machine is very poor. I have registered online complaint No.3223837 on 6.6.09 which needs to be attended to with tub replacement as per their technician. However, the matter is not being attended to till now and they are not even responding to our calls. The online service centre is not effective and just working as carrying and forwarding agent.

Person from M/s Jotsna Enterprise, New alipore, Kolkata (authorised service centre of IFB) has attended my complain on 20 Ltrs Microwave Oven.In my absence they have claimed Rs.864.00 from my wife and she has asked for the bill the person is telling ok next day I shall come and collect it. After two days he has phoned me and asking for the payment where I have told him to come and collect the same on saturday 11.30 -2.30 PM.But he is phoned again in the evenibg telling that sir, pl keep it with madam I shall collect it from her. But afyer 3 days again some from the company(Jotsna Enterprise) phoned me and told me sir you have a complain our person will visit your residence to rectify the same pl give your suitable time.
It was surprising for me, when I chase them & they have started with all long stories. Please very carefull while you allow any service centre man like jotsan of new alipore, kolkata.

I am under AMC. A service person from IFB came at 1.45PM on 03.09.09 and serviced the machine by just cleaned the inlet and outlet points in front of the machine. Also Marketted and insisted to use the SCALE REMOVING POWDER to remove the scaling and it is the IFB product. Is this true? Whether IFB selling any Scale Remove Power, pl confirm by MAIL.