IFB Industries Complaints & Reviews

while running the mechine is getting high sound

IFB Elena — Machne is not working properly.

We bought IFB machne in May 2008 from DASS showroom near magarpatta city, hadpsar, PUNE.
The machine is not working from the beginning. Initially there was major problem in the machine and that was resolved. We have requested DASS to replace but they did not cooperate.

List of problems which we are currently facing:
1. Machine stops in between.
2. Cloths does not get dry after end.
3. There is lots of soap water remaining at the end.
4. Cloths are not washed properly.


We have done complaint around 50 times, every time representative come from IFB/DASS and founds no issues and give nonsense reasons.

We are using right washing powder and doing everything required and also wasted lot of time in calling and complaining.

Please look into the issue on priority and help us in replacing the machine as it is in warranty period.

Thanks and Regards,
Gunjan Jain

ifb elena — Not providing proper service

I have registered a complaint with Call centre and was tols the service engineer will attend within 48 hrs, but did not turn up. After calling several times he has turned up only to my disappointment of making my machine completely non-functionable.
I have to run pillar-to post to get contact of local ppl to attend to my problem. Atlast after I get the concerned person i do not know when the service person would be attending my call or if is actually informed. PLEASE do not put us (employees) to such suffering. the purpose of purchasing such appliances is to make our life little comfortable, but your service is putting us to more agony than comfort. SO far i do not know who would be attending my call.

ifb elena — Not attending Call - 3078040

My IFB washing machine is under AMC and I am in Bangalorei.In spite of the repeated request to the help line no service persons are attending the machine, The manager at Bangalore is not even attending the calls.I am not able to under stand the reasons for this casual attitude. My ticket number is 3078040

IFB Elena — DOES NOT WORK

Dear Sir/Madam,
Since I purchased this machine I am spending time calling your complaint service without result. Initially the machine used to vibrate heavily during spinning, consequently it stopped spinning and finally stopped working. In view of the above experiance with your service center we are planning to return the machine. We may have to seek consumer court's help if failed to return the machine. However we will wait for your reply. We purchased the machine in Visakhapatnam. I hope you will do the needful.

yours truly,

S.V.V.S.S.N.RAJU

IFB - ELENA — Malfunctioning product

I have bought the IFB Elena machine sometime after Diwali 2008 from Croma Aundh. Since then the machine has not functioned properly. The manual with machine has not been supplied either.
Constant complaints to IFB as well as Croma have produced no result. I have talked to Croma and IFB today as well. Both are promising to send somebody tomorrow. The same promise has been made several times earlier. I plan to to wait till 11th July. if the problem is not fixed till then, I plan to go to Consumer Court.

while running the mechine is getting high sound

THE SERVICE OF THE COMPANY IS NOT GOOD

Elena — PROPERLY NOT WORKING

I HAVE RENEWED AMC JUST 20 DAY BEFORE. MY MACHINE IS NOT WORKING PERFECTLY . SO PLEASE SEND YOUR SERVICE MAN AT MY ADDRESS GIVEN BELOW:
4A NAHAR PARK, 45/4A CHAKRABERIA ROAD (S) KOLKATA 700 025

Elena — MACHINE NOT WORKING FULLY DEAD

LAST TIME YOUR MAN COMING BUT NOT REPAIR PROPERLY AND TOLD COMING BACK AFTER TAKING SAME PARTS BUT ONE MONTH PAST NO ANY PERSON COME MY HOUSE PL TAKE NECESSARY STEP AND REPAIR MY ABOVE MACHINE AS SOON AS POSSIBAL

IFB — service man not attending properly

Sir I'm from Ludhiana. i had sent mine ifb machine for service to its service center nearly 15days ago. whenever i call to the service man he uses to say me that "Sir your machine is all right and we'll give it to today" and nearly 10 days has gone he telling me the same words but i Hadn't got it till now. I don't know when their today will come ? so please help me. it's very much difficult for me to do work regurarly in home.

IFB — Product not working properly

I sent three online complaints to Customer Care of IFB in last 15 days.However till date the company has not responded.My washing machine is under AMC,even then there is no response from the local authorised centre of Customer care.If the the company does not reply in next fortnight i'm going to take them to the Court for sure.Their representatives can make calls to consumers even on Sundays when they want to sell their products,however, they never attend to complaints.Its Sic!They certainly deserve a kick in their pants!!

IFB customer care service is Fraud

IFB Elena — not cleaning washing

i purchase two years back. we r not satisfied for bad washing. banians and white dress blackish after washing. Engineers tell no techonical complaints. But washing very very bad. Pl tell about this matter. Any solutions....
biju.

MY WASHING M/C IS GIVING HIGH SOUND .I AM HAVING EXT. WARRENTY.
PL. SERVICE THE ABOVE. MY ID IS 1686449.

1) HIGH SOUND 2) DRYER NOT WORKING 3) SO MANY TIMES COMPLAINTED NO RESPONSE

IFB Elena — high sound

1) HIGH SOUND ( SHOCK OBSORBER OUT OF ORDER) SO MANY TIMES LODGED COMPLAINT TILL NOW NO ACTION .IFB CHEATED AND ..............ME.I AM MENTALLY DISTURBED.

IFB Industries — Senorita dx

Senorita dx mc sl no 028394

amc bill date 30july 2015

rs 2394 paid bill no[protected]

amc not done by your ifb for silly reason, like amc bill not available at site.

IFB INDUSTRIAL WASHING MACHINE NOT WORKED

Sir,
I have purchased IFB Industries Washing machine past 1 year. But 1 month not worked and door is not closed. so please rectified the problem contact person. G.Santhi Address Vaiyapuri street, Ammapettai Salem-636003. Ph:[protected]

leakage inside the door ( ifb washing machine )

I registered the complaint on[protected], till today the problem is not resolved. The service after sales is very very poor.

In spite of getting into an AMC contract with IFB, the service calls are not attended properly. AMC contract itself has not been dispatched to me after getting the cheque dated 29/06/09. The service centre sends a person and the person opens up the machine and says that he will attend the next day with the spare and then he absconds. after booking a complaint call , again another person comes and does the same. It happens for the past two months for a single complaint. Hence redresal for this problem is sought as no higher official of IFB is available to address

I bought an IFB Elena DX around an year back in Hyderabad and the service so far has been satisfactory. Around 2 months from the time we bought it, some smoke coming out from the back while the machine is in running state. We complaint and the service person (Mr. Koteshwar Rao) was at our house within 24 hrs. He repaired and the machine was back to normal on the same day and he charged nothing for that. I strongly recommend IFB as the brand when it comes to owning a washing machine in India.

Thanks
Raghu

Iam very sorry to inform you that a complaint of my washing machine which is under AMC was lodged on[protected] at LUCKNOW service centre against complaint no.390 dt[protected]. inspite of several reminders to MADAME NIDIHI ON her mobile no.[protected] no body has attended .AS I am under stand the branch head is incapale to take the work of her staff.MY mobile no. is [protected] Will you please look into the matter. Z.A.IRAQI RETIRED ENGINEER UP POWER CORPORATION.

IFB Washing Machine 2900DX — Heavy noise & machine is taking water even in off mode

CUSTOMER ID : 53631
CONTACT NO :[protected] , [protected]

MY complaint no 3444101 dated 2.9.2009 at 9.00 AM approximately

The complaint is still not attended even after several reminders and talking to the area head Ms Alka on phone nos 22832800 and [protected]

I hope that your good office may help me to rectify the fault of my machine

Umesh Kumar Agarwal

Top Loading — Water leakage

Dear Sir/Madam,

I have complaint to customer service last week regarding water leakage problem(That ticket No #3268200). But no body has come to resolve the issue.

But i got the sms the issue has solved. How it was happen.


Again i have complaint to customer service regarding the same problem (That ticket No # 3292145).

But still no body has come.

Please check and resolve my issue as soon as possible.

Regards,
R. Chandrasekaran
[protected]

Future buyers of IFB Washing Machines may please note that there are many hidden expenses when you buy a IFB Washing Machines. At the time of installation you need to purchase filters, covers, stand, washing powders & mixers without which you will be threatened that the washing machine may give problems. During warranty period you will have to buy descaling powders"DESCAL" and "Protecta" which is being sold to protect your washing machine, and it will cost you a fortune. Post warranty you had it.

IFB WASHING MACHINE — not attended in A.M.C period

i had washing machine with A M C for 2 years but it is not attended even after 3-4 complaints from last 4-5 days. on asking u responded that we are more intrested in acheaving more A M C .poor after sale services by u persons.

My IFB washing machine was not working during the month of Nov. 2009. With great difficulty I managed to contact local (Chennai - 73) IFB service centre. They sent a service man Shri B.Arun Kumar ( mobile [protected]) on[protected]. He informed that since the machine is 10-years old, its motor, door lock are required to be replaced. However he made it to work by cleaning the door lock. He suggested that if I enter into AMC he will get all the help in replacing the motor and door lock after about 45-days from that day. Since the cost of the spares is more than the AMC amount. I entered into AMC (Customer id no. 448085) for the period[protected] to[protected]. I booked a complaint on the toll free no.[protected] on[protected] that the IFB washing machine is not working properly. They sent a service machic Shri Raja on[protected]. I explined the assurance given by Shri Arun Kumar that motor and door lock need to be replaced. He smiling accepted the intention and informed that within 2-days they will be replaced. Some other Arun Kumar came on[protected] and informed that the spares will be brought within 2-days and replaced. But on enquiry with the local IFB incharge Shri Thirugnanam (Mobile [protected]) there is no need to replace motor and he will send some other service person Shri Dhanasekar immediately and do the needful. But nothing fruitful happened till date ie.[protected]. It is a fraud on the part of IFB service persons to give false assurance and asking us to enter into AMC and not responding afterwards. IFB top management should look into these malpractices and avoid hardship to customers.
Yours,

K.SELVARAJ, Plot no. 196, 6th cross street, Vignarajapuram, Gowrivakkam Post, Chennai-73.
Mobile no [protected]

I have IFB Supremo model 13 years old, having regular AMC, i am trying to contact local service centre since last 4 days, every time i am asked to lodge complaint through tollfree no. but i am sorry to say that i am not getting tollfree no. my machiene is covered under AMC since last 11 years.

Dear Sir
My complaint number is 40669855. I called many time to local customer centre but no body is responding from local office of ludhiana. i called them 12 times but they always refuse as my AMC is still going and my washing machine required maintainace.


Regards

Hapreet Kaur
[protected]

I purchased an IFB SENORITADX 6Kg (Washing machin)from this Shop Rajan &co, 50 Court Road Nagercoil-629001 on 4th Aus 2009 and also got extension of warranty for two years I was fored to buy IFB Washing Meachin only by the recommemtaion my friends . no doubt the IFP Maechin in this best all.

On 25-11-09 this mechine failed to work and i am inform supplier Rajan & co and your franchisee Pluto Nagercoil in vain. immediately but no response what i do??

so i am sorry to say it is period Of 20 days there are not replace a start button. plz immediately conduct me and solve the probulem...
My Conduct Number:[protected]
Cell:[protected]

dear, sir, last tow year i am foloup my pf clear in mumbai bandra pf office but not any action. my A/ C NO-MH/43313/104 I am needful. THANKS

SUHAS PAWAR

IFB / ELENA-DX — Delayed in service

I have purchased IFB-ELENA DX model on 30.08.2009, i got problem on 28.11.2009 of drum rubbing sound with rubber.. i complaint to customer care on 28.11.2009, but till today 02.12.2009, they have not attended my complaint.. and only gives way off committment...


they mention that we provide service with in 24 Hrs....


only for sayyyyy...


Please take action on IFB Service Department...