IFB Industries Complaints & Reviews

The front door rubber seal is warpped/ curled. It requires replacement. The machine is under AMC.

Chandra Daswani
2152, Clover Highlands,
NIBM, PUNE 411 048

Phone: [protected] -M
[protected]

Following some problems with the way our Elena washing machine (purchased Jan 2005) was spinning, we contacted IFB customer care (mid Jan '09). Someone visited two days after the complaint was raised and said that the program setting knob had some loose contact. He supposedly fixed it and it started working again.

After three days the same problem occurred and we called up customer care again. The mechanic came after four days and said that the issue was due to the calc deposit in the machine.



A water softening tool from IFB had been fixed to the water inlet of the machine following IFB's advice at the time of the purchase of the machine. The representative did not check the pipes or water in/outlet and simply assumed that the culprit would be the calc.
He poured 1.5 pack of IFB's descaling powder into the wash powder tray and half a pack into the drum. That when it was clearly written on the pack that the powder should be poured into the wash powder tray only. After that the drum went black!!!
He demanded Rs. 300 for the powder though we were on AMC!! We did not give the money though.
The drum should have been washed and the filter cleaned after the descaling, which he did NOT do.

After n number of phone calls and arguments, the guy who screwed up our drum came to "investigate" and we were promised that the drum would be replaced (1st week of Feb), which hasn't happened till now. Since 18th Feb '09 the machine is back to square 1 and not spinning properly. I raised a complaint on 19th, then followed up on 22nd and was told that they haven't been able to visit since the PIN code given in the address is incorrect. To be noted is that we had already been visited thrice in a month's time - so I don't understand how the PIN could be the reason for the delay in service!

We were told that the issue has been forwarded to the local franchise and were given a contact number (Gopi - [protected]). The franchise guy told us that the issue had already been addressed and that the representative had informed them that the drum needed to be replaced. I told him that that was one thing and that the more urgent issue was that the spinning was not right and that it needed to be looked into immediately. Then he said that it cannot be done until the drum is replaced and that he will call in 2 days and let me know when he can send the vehicle to take the machine to the service centre. Three days have passed and no one has called.

By the way, we were initially told that we had to bring the machine to the service centre ourselves. How could that be our problem when the damage was caused by the IFB people?! It took me some tongue-lashing for them to agree that they would come and take the machine. The question is: When?!

In case anyone has got any doubt - I didn't buy a washing machine so that I can wash my clothes mysel[censored]

i have made complain to to your local service station 27.02.2009 and made complain as per ticket no. 2770123 but they have asked for 15 days time for repair due parts unavailibity. I had made service contract in november and after three month I had made complain and now 15 days time is too much. will you please arrange for parts within 48 hours and inform me over mobile no. [protected]

my ifb automatic washing machine is not functioning properly. i have lodged complaints with the local service centre at pathankot many a times but no one has attended the complaint. Now their mobile no is also not in order. i need your intervention in the matter. could you kindly treat it urgent.

I had purchased one IFB washine machine fron Sector ^ dwarka . Inspite of talking on this number [protected] and ticket number 2610208 on January 12, and 6th Feb, no action has been taken by the IFB executive . Complaint is that cloths are getting stuck while washing and spinning

REgards,

Rajesh Gupta
[protected]

The IFB call centre in Bangalore - [protected] is one of the most ill equipped call centre one can find anywhere in the world. The call centre agents dont understand English. While the automated response system requests to dial 1 for english, when the call is directed to a call agent, the agent doesnt understand English.

Both the response times, and the response quality are the worst one can find globally. Its surprising that IFB being a global company, doesnt have a call centre with well resourced people.

Most recently, there have been a lot of issues getting dishwasher salt and detergents delivered. The lead time is anywhere between 3-4 weeks. Several follow up's are required to be done, post which the agents will shuttle a customer between Harinidhi enterprises and back to the call centre

All in all, a very frustrating experience for a customer !

IFB WASHING MACHINE Complaints - Casual attitude and no customer service

IFB WASHING MACHINE
Posted:[protected] by Mrs. Vandna


Casual attitude and no customer service
My IFB washing machine is under Warranty and I am in Patiala. I logged the complaint on 8/2/09 regarding spinning and rinsing Problems on toll free No. and got the complaint No.2704811.
11th Feb. engineer come and told that one rubber inside the machine has damaged that need to replaced.He told that it will be replaced after two days when thay will receive it from Ludhiana store as the same is not available at Patiala.We repeatedly called his Mobile no. but shown the inability as the faulty parts are not available He gave us the contact no of area manager [protected] .On calling this no. no one responded.Such attitude of such a reputed firm is unexpected.

The IFB Care unit can be termed as one of the most unorganized and pathetic care unit. I think it is sourced out and its right hand doesn’t know what left hand is up to. Very soon you will get upset with the response and synergy they show towards there service effecting the customer.

Looking forward from the company a justifiable use of there brand name “IFB Care” which otherwise produces a good product.

To the IFB Senior Management,

I don't know where to begin actually. Only because i am SO DISGRUNTLED by your pathetic lousy After Sales service. My trouble began the day i bought the Machine in August 2008 from your Sales office at BKC, Mumbai. You may find it difficult that your Service staff took no less than a week to get the machine installed owing to the lack of "Time" to visit my premises.

That was just the start of all troubles really. The Serviceman, Mr. Singh who visited us was not only Extremely rude and uncouth, he went on to spread ugly rumours that he was insulted and abused at our premise. This fact came to light when your BKC office took an ENORMOUS delay in attending to my registered problem of the machine going defunct within 3 weeks of its purchase.

Again to bring to your attention, It took no less than 21 working days for your staff to realise the problem and get the machine replaced only at the continued persistence at my hand.

This nonsensical and almost whimsical service standard almost became consistent when the machine again ran into trouble within three months and it took several reminders to get the Service centre to visit us.

What happened the previous week has literally spilt my anger and i can NO MORE be tolerant to your company's screwed up service standards.
After the machine showed problems since Monday 16th Feb 2009, We registered a complaint on Tuesday 17th Feb 2009. As usual, we were assured by your Hotline staff that someone would attend to us within 48 hours and passed on the Service centre's contact details. "Lucky Service Centre".
This shoddy franchisee of yours however denied having recieved our complaint at all and chose to insist that some other Service centre named " Grover Services" would be attending to us. Inspite of this, your Hotline staff[protected], Mr. Vinay, Mr. Siddharth, Mr. Srinivas, Ms Pooja...(They are as many who have stood to doing NOTHING yet). they all insisted that it is Lucky services who shall be servicing the machine. MY ONLY QUESTION HERE IS... WHY IS MY COMPLAINT BEING TOSSED AROUND STILL INSPITE OF SUCH REPEATED REMINDERS?????????

Till date, as i write this mail to you, NO ONE...I REPEAT...NO ONE HAS BOTHERED TO REVERT, RESPOND OR ASSURE that the machine problem shall be attended to.

I have LOST ALL belief that yours is a company of global standards who have failed SO MISERABLY ON ALL COUNTS when it comes to SIMPLE after sales servicing...

My next step would indeed be raising this issue in the consumer forum wherein i shall rightfully seek redressal against such Nonsensical whims being inflicted against us customers.

If there is ANY DECENCY amongst the Top bosses at IFB, i'd expect a tendered apology for this ruckus caused over the past few months... The false allegations of your Service staff including Mr Singh...The lack of any response towards the machine replacement for over 3 weeks...THe continued shoddiness by way of absence of ANY response towards my complaints... LEave alone attending to them... In light of absence of any response from your side. I shall strongly believe that this Complaint feedback has also been thrown into garbage... Just reflecting your focus on Customer quality...ZERO...

Dear Sir,

We are IFB users from last 25 years. My washing M/C is in AMC and we had registered a telephonics complaint on last 19th-02-09 vide complaint No 2743368. Yesterday some body had come and said that the drum belt had gone bad and he says no stock. It will be available after 15 days.
Sir, a company like IFB does not keep a stock of a blet is some thing which is some thing not accepted. My M/C was there at your service center for 6 days and during that time non of your engg's could see the conditions of belt.
I request you to kindly address my complaint and close the same.
regards
Subhojit
[protected]

please refer to our complaint no 2730218 filed at kanpur. the service personnel did nothing to machine and told ladies at home that repair has been done and sold the detergent also to them . May I know what we will do of it when machine is not working.
Machine is covered under AMC.
devender
mob. no. [protected], [protected]

I have purchased a microwave oven IFB model 30SC2 from Vasant & Co., Salem on 26 Dec.2008.During purchase they promised to give me a microwave cooking kit, one cook book, a baking bowl set and a scratch card which can win a cash back upto Rs.5001/-.Whereas along with the owen, I got only the microwave cooking kit.cooking book I received only after a few days & after several phone calls to the shop.Scratch card, they said not applicable for owens.when it is not applicable for a product how it can be advertised through a national daily of this country? Regarding the baking bowl set, I haven't receive it yet.I visited the shop several times.I called your Customer Service Officer(Mr.Anand) on [protected] & enquired about it on 19 Feb.2009. He told me that bowl set is avilable, but will onle be handed over to Vasanth & Co.late in the evening on that day & told me to collect it next day.I told him that I am in Salem Town and is not possible for me to visit Salem every now & then to collect it.I am from Mettur Dam which 50 kms away from Salem.I request you to look into these deffiencies and solve these problems immediately.You may tell your Salem Office to send me the bowl set in my residential address.

I want to place on record my grievance towards the harrasment casued by IFB customer service team in Noida region. I had bought an IFB front loading washing machine (Supremo model) some 10 years back. The machine has always been maintained and service by the IFB authorized team. In October 2008, our machine developed some technical snag and started making loud noise while in operation. We called IFB customer helpline no. and lodged a complaint for which IFB office deputed a service engineer by the name of Manoj Kumar (Mobile no. [protected]) who visited our house in C-39, Sector-20, Noida and told us that machine requires a part to be replaced and the same is not covered in warranty. Further he advised us and also settled with us a price of Rs 2100/- for replacing the faulty part of the machine within 24 hours which he did replace. He also advised my old mother of 65 years to run the machine only after 24 hours as he had applied some adhesive on to the replaced part which needed some time to stick on. Next day when my mother called him to complain that the machine was still making noise and probably was not repaired properly, he said that the noise would settle down soon as the replaced part was still new. Since than the machine has been functional but with some irritating noise. Around 20th Dec08 the machine again stopped working and we called the same service engineer on his mobile. He visited our house after many calls and requests and on checking the machine has confirmed that the same part has gone bad again and needs to be replaced. He also said that he would come with a replacement in 24 hours but he neither visited our house after that nor picked our calls. Finally after 3-4 days of chasing this service engineer, Mr.Manoj Kumar ([protected]) and failing to contact him, my ailing mother of 65 years logged a complaint at your customer helpline. As promised by the helpline, a new service engineer visited our house and after checking the machine confirmed that the tub of the machine has gone bad and hence the machine is not functional. My mother tried telling this new service engineer Mr.Anil ([protected]) that one of IFB company personnel has already taken money from us for replacing this part 2 months back but he only insisted that he could not do anything as the machine is out of warranty. On my request he even gave me the mobile no.of his senior engineer Mr.S.K.Shrivastav ([protected]) who confirmed the same fact we will need to sign up the AMC before our machine could be serviced and made operational and there was nothing that he could do towards the Rs 2100/- paid by us earlier to your service engineer in Oct08. Finally on 28thDec08, we were asked to shell out Rs 2585/- towards the AMC of the machine which we complied by a cheque no.168924 drawn on HDFC Bank dated 28/12/08 with invoice no.7432. I had to agree to the demands of IFB company personnel as my mother is too old to wash the clothes by hand as she is a heart patient. I want to know as a consumer that why is IFB employing such cheats/frauds and sending them to the consumers...how can their service engineers source duplicate material from your stores to be installed at consumers machine to cheat both the consumer and the company, why is the backend staff not checking the status of each compaint made by the consumer at the customer helpline? When a MNC like IFB indulges in acts of fraud/cheating via their representatives, what trust will the consumers have on the company... I want to know what action IFB will take against such fraud service engineer who has very easily duped a consumer of Rs2100/-?

Since then I have made repeated reminders to IFB but any result. Everytime someone from their branch office in Ghaziabad calls up my mobile and tells me that nothing can be done as I have paid cash to their engineer and it is my fault that I have paid this service engineer money without any receipt.

Looking for a positive response from your side.

Sanjeev Arora
Mobile no. [protected]

my IFB washing m/c is under AMC .M/S seetal refrigeration services Ramanthrapur, Hyderabad are authorised service centre for IFB. the water drain pipe on the machine had gone bad at coupling point.
the service mechanic replaced the corregated plastic pipe . they have charged Rs.250/-for about 2 mtr
pipe which i strongly feel is too much. what is the authorised company price ? I have a receipt for the same.
if they have charged extra money can i get justice?

Respected Sir/Madam,

I have raised a ticket 2689215 on 4-Feb-2009. IFB Customer Service is responding properly.

I purchased IFB Washing machine Model SANORITA-DX on June-2008. The machine had lots of problems. As soon as I come across any problem using the machine, I use to call IFB Customer Care [protected]. Service Engineer comes, helps and our machine starts working again. They have replaced the motor and PCB board twice within 6 months of time of purchase. I was happy with service despite the machine becomes faulty once every month and they use to take more than 4-5 days to repair the machine. This time it has passed 2 weeks and still the machine is not working. Service Center says they will be coming today and till today the day have not arrived. Moreover the service center gives false commitment that I shall get a new working machine or it will get repaired tomorrow. Their tomorrow never comes.

Customer care being nice and cozy provides us numbers of service center and various persons from where I can get an immediate help. Most of the numbers are either not valid or not received. It looks like Customer care is not in sync with the local service center.

Looking the past history it looks either the Machine or the Model SANORITA-DX is faulty. If the Machine is faulty please repair or replace it with new one. If the Model itself is faulty I want to request IFB to stop its production and replaced with a new model working model since it appears a manufacturing defect. As we are facing lots of difficulty, I need to restore the machine at the earliest.

After sales service is not satisfactory at all. I want a better service in future.

Request you to treat this complain at most urgent and help us.

Regards
Sucheta Gupta

I had bought a microwave in the first week of Jan 2009. The machine makes noise even after the cooking/heating is completed. Even after the 4 beeps, the machine continues to make noise for the next 3 minutes. Called their customer service ppl and after a few weeks managed to get a new machine replaced. This new machine has the same problem along with it being damaged on delivery. It has been over 10 days now after their technical person came and inspected the machine and said that they will get it replaced but nothing has been done so far. I have only wasted my time, money and energy calling and writing to the customer service department but so far nobody has returned the call. i am still stuck with a new machine which is defective, broken and which cannot be used. IFB sucks, they have no value for the customers after their product has been bought.PLEASE DO NOT BUY IFB PRODUCTS

we are getting very poor response in your service.

I have AMC for IFB Washing Machine. Our washing machine's motor was failed on 3rd of February 09. A complaint was lodged with Lucknow service centre on the same day on Tel No.[protected], a representative from their franchise Mr.Irfan attended the complaint next day & reported that motor of the machine has failed and will be replaced withih 4 days.But till now motor has not been replaced.We have contacted almost daily with local representatives & Ms.Nidhi ( probably office head ) on her Mobile no. [protected] but till now there is no response from their side.They are promising us again & again to change next day but their next day has not come yet. Nobody has reported..please do something.we are not getting good service.
Our address is
C1/131/J, Rail Nagar, Lucknow -226012 ( U.P.)
Phone[protected]

I had purchasd a microwave on 28.01.09 from Gupta Electronics...I lodged the repair call on 02 FEb[protected]...Nobody visitted my home and they have closed the call also. Today also i have logged in the call but not reply...

Kindly take a strict action against IFB. Poor customer service.

We purchased IFB Top loading Washing machine on 6th February 2009. The service center has not been able to install the machine for last one week. The Service center in Kalyan (W) PIN421301 is the worst ever I found. They have no proper communication nor specific schedule to attend a service call. Can IFB take a note of this and arrange to address our problem and look for closing this service center which is of no use to customers. The service people here are neither competent, nor punctual nor accommodative to customer needs at all.

From: [protected]@hotmail.com
To: [protected]@ifbglobal.com
Subject: PENDING COMPLAINT
Date: Tue, 3 Feb 2009 09:41:08 +0530

To

The Sales Manager
IFB Home Appliances, India

The Head of Customer Care
IFB Home Appliances, India


Please refer to my earlier complaints

I bought one of your top end washing machine model (IFB washing Machine 6 kg Digital) Ser No 014540 in Nov 09 from Jaisalmer in Rajasthan.

I was not given the user manual and warranty card when I bought the machine and was assured that it will be given. I reported the matter then but to date nothing has happened. I am sure you can print one and despatch it to my mailing address.

I am still awaiting the documentation of my three year warranty card to reach me. Its now been two months.

I was assured a Luminarc Dinner Set as a free gift but now I am told that the same is not available and I have to pick up a Maharaja Whiteline Food Processor (which I already have at home).

I am an Army officer and being deployed do not have the time to chase the matter. It also sends a very bad picture of the customer care service backup.

I am sure someone senior and responsible enough takes notice else I will be forced to raise this issue through my organisational channels.


Regards

Antony