It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.
Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.
Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.
I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.
When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.
Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.
Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.
I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.
Please contact me If any body want to buy IFB whashing machine. I will explain completely how they are going to treat you. Customer is a Goat to IFB.
In my view the following tag line exactly suitable for IFB Company.
IFB - Customer is a Goat
My contact details:
Sudhakar venati.
[protected].
Aug 14, 2020
Complaint marked as Resolved 
Mr.P.A.JOSEPH
Payyappilly House
PO.Parakkadavu
Dist- Ernakulam,
Kerala -683579
MO.[protected]/
[protected]
Customer care
M/s IFB
Sub: - IFB washing machine model senator DX6 kg Sr. no.000530 W T STR DX B
I had purchased above washing machine from M/s BISMI, KALOOR Ernakulam against their inv no.S/3033 dt.29.05.2009.
The machine was used only one time.
2) During the 1st week of September 2009, we started facing a spate of problems which were reported to your service dept at Perumbavoor.
Your service personnel visited during the second week Sept 2009 and diagnosed, the printed circuit defective and was taken away by the service personnel. After 3 days another person visited with some printed circuit and was traced to defective Monitor.
Then another rep. arrived with a number of a item (printed circuits) and during trials short circuit occurred and the machine was blackened.
Thereafter yet another service rep. arrived with a set of printed circuits and after a number attempts the machine started functioning on 24.09.2009.
3) However, I am totally dissatisfied with the way the repairs were carried out and the external damages/ disfiguring noticed during the rectification process.
In view of the above, I want to claim a brand new machine as a warranty replacement, I am not at all inclined to retain this damaged machine with anymore.
4) It was only on account of another IFB washing machine purchased by me at Mumbai in 1995 that I decided to go in for another identical unit in Kerala. But unfortunately the quality of product appears to have gone down much below the acceptable limits which has forced me to claim a brand new warranty replacement unit from you.
5) I am confident that a company of repute like IFB will not hesitate in accepting the deficiencies in the product and arrange a warranty replacement to regain the customer confidence.
Awaiting your immediate advice & action
Regards = P.A.Joseph