IFB Industries Complaints & Reviews

We bought a machine as IFB Washing Machine at Gurgaon (Delhi-NCR) in Feb 2008.
A 5KG Fully Automatice front loading.
A problen arrises on Oct. 28th 2008 and we have made a complaint on Oct. 29th 2008 to IFB vide their IFB CARe Tkt. No. 2359792.

After that we have made several calls to customer care and many e-mails too. But even after faulty promises by Customer care, no body has turned up.
No telephone calls to us.
No response of our emails.
none of the mails have bounced back too.

And Machine can not be used.
What to do, can we file a case in consumer court for this.

thanks
vivek
[protected]

I got my washing machine door damaged on 20th Oct and had lodged a complaint with the IFB customer care. there is no respons after that from them.. when I try to call them, they say they will fix it that day or the next day..Till now no body has bothered to call me or come to fix it..
I never expected such pathetic after sales service from a company like IFB. I think they dont have a strong service chain anywhere in India( my case...

RESPECTED SIR,
I HAVE BUYED WASHING MACHINE ON[protected] WITH GREAT HOPE OF IFB PRODUCTS.THE MACHINE WAS SHAKING AND SO MANY TIMES OF COMPLAINTS FROM STARTING DATE, THE SERVICER OF HYDERBAD WAS REPLACED SPRINGS IN THE MACHINE, AFTER TWO MONTHS THE PROBLEM WAS REPEATED.IAM NOT HAPPY AND IAM NOT BELEAVIG THE HYD.SERVICE .SO, IAM COMPLAINT TO YOU BY MAIL FOR BETTER .I HOPE U WILL BETTER, OTHER WISE I WILL GO CONSUMER COURT.THIS IS NOT DEMANDING, PLEASE UNDERSTAND MY MENTAL TENSION.PLEASE REPLACE THE UNIT AND GIVE ME NEW UNIT.I INTRODUCE YOUR PROUDUCT IN MY APARTMENT AND PURSCHASED SAME PRODUCTS 4 MACHINES IN THE FLATS.THERE WAS NO PROBLEM TO THEM. MY MACHINE HAS STAND ALSO.MY ADRESS DR.NO.1-35/S/G9, SWAPNA PRIYA APTS, OPP:ST.ANN'S HIGH SCHOOL ROAD, MADINAGUDA, MIYAPUR, HYDERABAD-500050.CELL:91-[protected].SERVICER OF HYD.STVEN, CELL.91-[protected].PLEASE HELP TO GIVE NEW MACHINE OTHER WISE I WILL GO TO CONSUMER COURT.

I have bought a Top load washing machine 6 months ago. within weeks it happened not working correctly and i called service center more than 10 times and they attend the call after 15 days. He repaired it with a cardboard paper instead o[censored]sing original spare.

Now again complaint came and they are not servicing it. So I suggest to buy IFB washing machine only after consulting with existing customers about their service.

I bought IFB Microwave 2 years back. In September'08 it became non operational. I called up customer care and they gave me some ticket number twice during last 3 months. As on this moment, no one has cared to contact us again. Any how I found one contact number and he told me that the estimate of 3000/-, which really shocked me. A product of 10000/- has a maintenance of 3000/- within 2 years!!! I am at the way where neither I get it repaired nor sell it off as there is no one to buy it. In short, IFB is not at all a reliable brand to use. For further cross check, the ticket number were given to me are
[protected]/9/08 &[protected]/10/2008

I have purchase brand new IFB Washing Machine Digital 6kg on 04th Nov 2008, there after made telephone call to IFB toll free number[protected] and spoke to customer excutive for DEMO, in return gave me complaint reference number 2385231 and assured the service personnel will call and come to home for DEMO on 05th Nov 2008, but till date no personnel from IFB has responded to this complaint. It is strange to understand Why IFB company is lacking to give good customer service ?
Need room for improvement !

I am from Kottayam(Kerala). I brought IFB machine 11 months back and started experiencing problemsafter 8 months. The Service centre is most worst part. it has the problem of Wiring and cabling. We approached the Dealer and they shutdown there office not working now a days.We seeking your help in this matter.

Dear Sir,
We complained your vellore service center Mr.Gopi( [protected]),[protected] two months back about the complaints of the following..

1. IFB - AW60- 806 ( Washing machine) board problem.
2. IFB- maxidry 550 ( drier)- CD 5.5A ( Knob problem)
3. IFB - AW60- 806 ( Washing machine) door lock problem
4. IFB - washing machine ( ELN 100180) water leakage problem inside

he sent a technician after one month and survied the problems and he informed that the problem will be solved only after 1 month and by cash only he can accept on spot, by the time the other washing machine, drier problems also found out and has to rectify immediately.
The products are in warranty and gurantee period, after 2 months he visited, he fixed the board and faile to rectify the side door lock which is not useful to us ..
After many reminders he sent another person yesterday whom which is not able to sort any problem..
We felt bad and late responses which is not at all useful to us..
Kindly look in to this matter and take necessary steps to solve the problem at the earliest..

it's almost a week, i have lodged 3 complaints and my machine is under warranty but till now none of your technician has attended it. it seems you people have started taking customer for granted. my mobile no [protected]

I had complained several times to the authorised dealer and customer care. The machine has LOADS of DEFECTS.
The machine is giving problem most of the time from previos 2 years.
Some time the door does not open. some times it doesnot spin.
some times it stops in between and give ERROR.

The engineers who had come previous time is hopeless.
they dont have any technical knowledge regarding the machine.
The customer care people are too careless. this is my Complaint ticket number-2344850.

I have got the AMC of machine done by the IFB authorised service center.
They just know how to fool their customers.
dont go for IFB they dont know the meaning of after sales service.
they are best in selling the DEFECTIVE washing machine.
They have spended so much in mantaining two WEBSITE. They should have used that money in opening a good customer service center.

AFTER SUFFICIENT WATER INTAKE SPIN/DRUM IS NOT FUNCTIONING, EVEN IF IT IS IN DELICTE AND NORMAL SELECTION .I TRIED SEVERAL TIMES FOR CUSTOMER CARE PHONES WHICH YOU HAVE GIVEN IN YOUR BROCHURE. PHONES ARE NOT FUNCTOINING IT SEEMS.
PRODUCT IS PURCHASED AT SONOVISION -VISAKHAPATNAM.
WARRANTY PERIOD IS UPTO[protected]. MOTOR NO:130891 SERVICE ENGINEER MAY ATTEND IMMEDIATELY TO
Q.NO;218-B-SEC-8, UKKUNAGARAM, VISAKHAPATNAM STEEL PLANT, VISAKHAPATNAM, ANDHRA PRADESH-PIN;530032
MY MOBILE:[protected].
EXPECTING YOUR ESTEEMED SERVICE IMMEDIATELY.
THANKING YOU.

Our washing machine's motor is not repair yet.
it is gone for replacement since 24th oct 2008 and they said for replacement on or before 28th oct 2008 but till now there is no response from their side.and they are not picking their phone also.please do something.we are not getting good service.
Our address is
HIG 11 AVANTIKA COLONY, PHASE II, RAMGHAT ROAD, ALIGARH-202001, UP
Thanking You.

I have IFB washing machine Executive plus since last 8 years . Machine was continuously under AMC throughout ALL these years . M/C drum bearings damaged on 17 September 2008 . Complaint lodged same day .Complaint TICKET No : 2193457 .IFB service engineer come after few days BUT said he will return with necessary spares BUT NEVER returned .During that period machine was under AMC till[protected]. No body came to attend fault till date .Repeated complaints lodged at IFB Complaint center No :[protected].Only assurances, No person come to repair.
My mobile No: [protected]

(Rama Kant Saini )
H No :153 Type 5, Nuhon colony
Po Ghanauli
Distt Ropar -140113

Hi,

This is in regards the complain that i had registered with IFB about 2 weeks back but still there has been no response from the IFB.

I would like to inform you that there have 2 visits from the IFB engineers till now since i raised this ticket with IFB. The service engineer have replaced the transformer of my microwave with a new one but each time the transformer gets burnt out. And as of now my microwave is non functional.

I am still waiting to hear anything from IFB now. Every time i try the local IFB customer care number Of Calcutta they are routing me to call the IFB head office number of Calcutta and ask me to contact some Ms Uma (Contact no[protected]. But there is no response from the number. I am highly disappointed from the kind of service they are providing me after just 2 months of me buying the brand new microwave.

Owing to this I would request you to please change this IFB microwave with a new one as i presume that there is something wrong with the basic build of this piece because it is not generally expected from a big and famous brand like IFB that its product which is only 2 months old is performing like this.

I hope you take my feedback in good sense as i am only trying to bring to your notice the kind of grivences we customers have when we buy products from such big brands like IFB and then those products perform so badly.
Also i am not satisfied with the kind of after sales services that has been provided to me from IFB customer care here in Calcutta and the kind of response my dealer (Capital Electronics shop, Ultadanga, Kolkata ) from where i bought this microwave is giving for this case is simply not acceptable.

Please look into this matter as an urgent request and do let me know how i can change my microwave with a new fresh piece altogether. Do i need to go to my dealer and ask him for a replacement piece ? Please clarify this at the earliest.

Do keep me informed on the same.

Thanks,
Ravi

I have given my Microwave ( Bought in mid 2005)for repair at your authorised Service center on 8th Sep'08 with Call no.Sep-2771-08.
Around 18th Sep'08 i was informed that my Model is beyond repair and some one from IFB will contact me.
Mr.Manas from IFB Service offer me a exchange for my set.The prices quote by him we more that the price on your website. On putting forth this complain IFB call center asked me to talk to Mr.Imran.But his phone is not reachable .
An electronic product cannot be declare an obselete after just 3 years of sale and refuse service also.
Please advise me the future course of action

Sir,
I bought one IFB Elite washing machine from Nandilath G Mart, Trivandrum on 18th October 2008. When I called for installation they where asking for some facilities for installation in an irritating manner. I called them after making tha facilities on tha after noon if 24th Ocober. I am residing with in the city and thay were tellimg tat they cannot come on tha same day. Till date (27 th ocober 2008) it is not installed I wonder how your after sales service will be.I have the following question which you need to answer.
1. If this is your standard of service why you are advertising 24x7 service?
2. Why You are keeping such kind of staff who are speakimg in a rude manner?
3. Whwn I can get my washing machine installed

I am going th make a complaint to the consumer redrassal forum, if it is not installed today.

regards
Nandakumar

Sir, I have purchased a IFB washing machine from viveks Trichy. Now that
machine is not working properly. The service engineers are agreed that there
are facults in the machine. After a couple of weeks there is no information
form both the side.(Service centre and viveks trichy)

Till date there is no reply. The branch incharge know very well regarding
this issue.

If the vendor is not ready to replace the machine I will take necessary action
thro Consumer court. I have evidance regarding mistakes in the washing
machine. So far 5 service engineers attended the problem, But there is no
solution. The only solution is replacement(suggestion is given by
Shankar-service manager-trichy and pudukkottai)


Thanking you.

Bharathi, 6-circuit house road,
tvs tolgate, trichy-20
[protected], [protected]@sify.com

It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.

Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.

Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.

I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.

When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.

Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.

Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.

I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.

Please contact me If any body want to buy IFB whashing machine. I will explain completely how they are going to treat you. Customer is a Goat to IFB.

In my view the following tag line exactly suitable for IFB Company.

IFB - Customer is a Goat

My contact details:
Sudhakar venati.
[protected].

I have an AMC for my IFB washing machine. I gave a complaint on Monday October 20, 2008 for my IFB washing machine. I was give a ticket number 2318576 and was informed that within 48 hours my call will be attended to. Today on the 5th day and after several calls to the IFB toll free number [protected] and directly to the service centre (contact number [protected])no one has attended to my problem. This is inspite of having an AMC with the Company. Please help I just don't know what to do.

From: Ramani.N.V ( Regional Manager - West )
Sent: Tuesday, October 21, 2008 11:08 AM
To: [protected]@ifbglobal.com
Cc: padma ramani [[protected]@rediffmail.com]
Subject: RE: Complaints on IFB W.M

HEAD,
SERVICE/AMC,
IFB

COMPLAINT ON IFB SENATOR WASHING MACHINE

REF: COMPLIANT NO.2294732 DT 14 10 08

I refer to my message of 19th Oct’08. Regret that there is no response and not even an acknowledgement from your end.

Though the mechanics came and attended on 19th & 20th Oct’08, the compliant is yet to be resolved and the Washing Machine is not doing its job, thus putting us into lot of hardship and inconvenience. I give below the sequence of events.

• 13th Oct ’08 – The Washing Machine stops working.

• 14th Oct’08 - Day 1 – Compliant lodged in the morning hrs. with IFB Helpline. Late evening a mechanic by name Babu comes and inspects the machine and finds that the motor and V belt are defective and need replacement.

• 19th Oct ’08 - Day 6 – After innumerous calls, another mechanic by name Ashish comes with a new motor and V belt. On checking the machine, he finds that the OE motor is okay. Replaces only the V belt and goes away. After the mechanic left, when clothes were put on the machine, it was observed that the machine was not working well.

• 20th Oct ’08 - Day 7 – Repeat compliant is reported to Elite Services (IFB’s Franchise at Mumbai). After day long follow up, a mechanic comes home at 9.30 PM, he did something and said there was loose connection and that the machine will work alright from now on. We tried to wash clothes and found once again that the machine is not either washing or drying.

• 21th Oct’08 - Day 8 – Once again repeat compliant is lodged with Mr Michael of Elite Services.

We do not really know who is handling the Customer Care affairs at your Service Franchise Elite Services. Every time we give a ring to them, different persons attend the calls and make us to narrate the whole story again & again. I tried to talk to Mr Wasin whom I understand is the Proprietor of Elite Services. He never comes on the line and he asks somebody else to attend the calls and give some vague replies.

From the above, it can be observed that we have been taken for a good ride for almost 8 days by both IFB & its Service Franchise. There seems to be no responsibility or accountability either at IFB or at Elite services to redress the consumers compliant. You are once again requested to look into the matter and revert back to me immediately on the plan of action you propose to take to rectify the defect in the Washing Machine which is covered by your AMC.

NV Ramani

________________________________________
From: Ramani.N.V ( Regional Manager - West )
Sent: Sunday, October 19, 2008 11:34 AM
To: [protected]@ifbglobal.com
Cc: padma ramani [[protected]@rediffmail.com]
Subject: Complaints on IFB W/M

HEAD,
SERVICE/AMC,
IFB

I am residing at Mumbai (Bandra west). I have a IFB washing m/c (Model: Senator Sr.No:21993) which is covered under your AMC.There was a problem on the m/c and a complaint was lodged on 14.10.08. Complaint Ref: 2294732 .

On 14th evening, your service person came, inspected the m/c and said that the motor has to be replaced and that he would bring and fit the new motor soon.

It is now 6 days since the complaint was made and nothing really has happened. I and my family is put to a lot of hardship and inconvenience.I am simply appalled at the way your customer care is responding to our numerous calls. Every time we have to brief the case history and we are being asked to contact 101 persons to get the complaint attended. To put it simply, your customer care people are playing " Shuttlecock" with us.

I am sure your company has some benchmarks/norms on service delivery to the customers and by any standards the service delivery being rendered to me will be nowhere near your norms.

I hope you will look into the complaint more seriously and have it resolved immediately without further loss of time.

I now await your response and confirmation on the action being taken.

Yours Sincerely,
N V Ramani