IFB Industries Complaints & Reviews

Sir,

I bought a IFB Senorita Plus washing machine this year. It worked fine for few months, after that it started giving troble.After repairing the machine twice, I was advised by your service people to put IFB stabiliser to solve the problem. Based on their recommendation I bought a IFB stabiliser and fixed it.
But the proble persists and in fact now the machine is not working. I am desperately trying to reach the dealer as there is no service centre available in this place (Kumbakonam, Tamilnadu). Since there is no response from the dealer I am sending this mail to get things to move.

Since this is the second IFB machine in my family I hope to get better treatment. I also believe that this email definetly work and I will get the service immediately atleast in next 24 hours.

Expecting your immediate action and reply,

Thanks in advance,

Felix
[protected]

sir, I am rajasekhar from pondycherry we bought "SENORITA DX " ON or before deepavali. From the buying date itself it is not working properly. Now i was found more than four problems are there in that machine so I want to replace it and need a new machine. my complaint no: 3266435. such a worst service centre peoples. I need immediate reply any one will come from the service center.

Sir, one earnest request ..please change the executives at your service centre in chembur, mumbai...My machine (AW 0806) is not functioning since april 2, 2011..that was the first day i lodged the complaint . one day a technician came to see the machine and told me its a problem with the PCB..and that it would take two dayweeks for the PCB to arrive at their service centre..its been two months...nothing fixed up...i keep callin the customer care as well as three executives Mahendra Kumar ([protected]), manjunath ([protected]) and ramesh ([protected])..Initially they used to take the call and make false commitment that they would without failure send the technician the very next day...which they never did.. Offlate they have stopped taking calls and if at all by mistake they pick up the fone, they hand it to the receptionist at the service centre and make her speak to me... till today my problem has not been fixed... These guys are clever enough to make me sign the AMC and now keep me sinking in water..

Is this your way of handling a problem? this is how you serve a customer?why has my problem not been attended to till date?? are you basically into the business of duping people and making money? Shame on you..the brand and your service

WE PURCHASED IFB ELENAMODEL 5KG WASHING MACHINE 10MONTHS BACK ONLY. SEP 25 TH I COMPLAINED ABOUT THE REPAIR OF THE MACHINE, TILL NOW THE PROBLEM WAS NOT SOLVED, I HAVE TAKEN UPTHE ISSUE TO THE BRANCH OFFICE AT AHMADABAD ALSO, THERE IS ACUTE SHORT OF COMPETENT SERVICE PERSON MAY BE THE REASON, BUT FOR WHICH WHY SHOULD THE CUSTOMER SUFFER, BEING SUCH A REPUTED MARKET LEADER IN WASHING M/C SALES IFB MANAGEMENT SHOULD FEEL ASHAMED OF RECEIVING SUCH COMPLAINTS FOR THE NOBEL CUSTOMERS, MY SELF HAVE RECOMENDED TWO M/C TO MY FRIENDS AND THEY BOUGHT THE SAME TYPE OF WASHING M/C IN JAMNAGAR.THIS MAIL I AM DRAFTING WITH LOT OF PAIN & CURSE TOWARDS THE POOR SERVICE RENDERED BY THE IFB MGMT, WHAT EVER MAY BE UR INTERNAL PROBLEM DON'T MAKE THE CUSTOMERS CRY FOR THE IRRESPONSIBLE ATTITUDE OF YOUR TECHNICIAN.

Ref : comp no . 2223576

C.Jayasankar

[protected]

72-A Sector -11

Reliance greens,
Reliance Petroleum Limeted (RPL) Township,
MOTIKAVDI
JAMNAGAR,
GUJARAT

I have purchased a new Diva cold Washing machine from Shantala-Hospet (ph-[protected]) on 20.11.2008.The shop owner has told me that within 2 days it will be installed and demo by the IFB authorised persons.And had given a mobile no.[protected] of Mr.Niranjan-IFB Belalry to contact for installation. I have waited for 2-3 days and nobody turned. Then I have repeatedly called the shop owner and Mr.Niranjan.But ther is no positive response from them.Simply the answer is I will come today.After 10 days waiting and got frustration from this I have called IFB care on 01.12.2008, they have listened me and given me a no.2485274.And told me that within 48hrs it will be installed.The co operation and response from IFB Bellary is very very poor.

Hi,
I purchased IFB 30 Liter Microven from EZone Chennai after sales despite of regular call no boby turn up to provide services or demo please take necessay action.

Thanks

Amit John
[protected]

From: [protected]@hotmail.com
Subject:
Date: Sat, 31 Jan 2009 19:17:06 +0530

Sir,

My complaint your help line No 39004321 dt 24/01/09
till date my complaint not attend.

24/01/2009 my complaint No2653879

28/01/2009 call complaint help line

30/01/2009 call help line He say service person attend
complaint 31/01/2009 before 10:00 AM

I call service center Phone no[protected]/01/2009)
He says person come your 12:PM today.

Till today Time 7:10 PM my complaint still same
Note My cloths under Machine. your warranty and service
attend within 24Hours.

Thanks

Pradeep Sharma
JB-2C, Hari Nagar,
New Delhi_110064

[protected]@hotmail.com

I AM LOCATED AT ALLAHABAD. PURCHASED IFB MICRO WAVE FROM M/S SANGAM JYOTI, JOHNSTONGANJ, ALLAHABAD.

FOUR MONTHS HAVE PASSED BUT UNDER SCHEME THEY HAVE NOT DELIVERED REABOK KIT - SHOE @ TRACKING SUIT TILL NOW.

THEY ARE JUST GIVING A SIMPLE REPLY THAT IT WILL BE DELIVERED SOON.

SHOES ARE WITH DISTRIBUTOR BEARING NO. & SIZE 10.

CAN YOU PLEASE JUSTIFY AS HOW MUCH CUSTOMER WILL BE USING 10 SIZE SHOES.

THIS IS VERY UNFORTUNATE THAT WORLD FAME COMPANY IS BEHAVING LIKE THIS / CHEATING TO CUSTOMER.

IFB/ Senator 6KG — No response from company and service centre

My washing machine is not working properly, Regarding the complaint I called to IFB service call centre on:
1) 29/05/2009 complaint no.-3083286
2) 07/06/09 complaint no-3114556
But no complaint was processed for further service for the above two complaints. In addition to these I called once again on 13/06/09 but didn't get any satisfied response.

Ever after so many compalints and days of waiting I haven't got any reply from the IFB service providers yet although my senator is in warranty period.

Customer care services of the company are virtually non existant.Poor show, IFB!!

LEADER OR A ROGUE — LEADER OR A ROUG

Hi I am the native of chennai. I would like to say something about the public nuisance created by worst political people. This is almost common in our daily life seeing the ruthless behavior of some political parties in our country. Myself and four of my family members in three two wheeler’s went for mangadu temple. On the return we met this worst scenario’s.

In Tamilnadu especially the chennai we can coin a very small political party named Pudhiya Bharatham Katchi founded by Late. Poovai Murthi. His brother jegan murthi now the acting leader of this political party. This party celebrated September 12th on the remembarance of late poovai murthi by remitting blood camp were held at Karaima nagar (the way from anakaputhur to kunrathur – exactly Poonamallee route).

I have seen many blood camps operated politely. This poovai’s blood camp was totally different. High volume speakers utilized through the road the function was held. Traffic was totally blocked. Near to the camp a police helpline will be there. Eventhough the traffic helpline booth the traffic was not controlled. The party vehicles almost parked on the roads and they d’nt bather about the pulic inconvienience. The party drivers even drove the car very rash to reach the function spot. The party leader who is in acting role and tied up with the acting government. The leader knows everything and why can’t they ruled out the discipline. If he agrees the violation of rule how he can serve public. We can see all the walls pasted his photos and his brother photos.

Where is the country going?

Where is the question of morality?

How this sort of people elected by a public?

Hope responses.

fully agreed and such worst cheating worst company internationally

ifb digital 7 kg — poor service/ not attendance of call for repairing of washing machine

the company allotted complaint no.2288456 dtd. 9.11.2008 for repairing of our washing machine -IFB digital-7Kg, which is in warranty period. but till the date nobody from company's side came and repaired the machine. and we are help less.

IFB EX-PLUS washing machine — change of cabinet

I complained on 22.9.08 and got the complain number 2207403 on your 24x7 helpline number . Your technician came and said that the cabinet has to be replaced. I gave him the go ahead to replace the cabinet. But till date I have not yet received any of your personnel or information regarding this. Yesterday (19.10 )I received a new complain number 2316558 . As my machine is under AMC, but still I am facing huge problems . I hope you will kindly look into the matter as soon as possible.

IFB FULLY AUTOMATIC DIGITAL MODEL — STOPPED WORKING WITH NOISE

I AM IN AHMEDABAD MY IFB WASHING MACHINE STOPPED WORKING SINCE LAST 12 DAYS (COMPLAIN NO[protected] INSPITE OF THE REPEATED REQUEST MORE THAT 25 TIMES TO THE HELP LINE NO SERVICE PERSONS ARE ATTENDING THE MACHINE .NO HIGH OFFICIALS OR RESPONSIBLE PERSONS PHONE NOS ARE AVAILABLE FOR CONTACT .
[protected], 32915253, [protected], 30189466, --ARE THE NOS ON WHICH I CONTACT MORE THAN 25 TIMES AND THEY ALWAYS TOLD ME ---STAY AT HOME WE ARE COMING SHORTLY AND I WAIT FOR THEM SINCE 7 DAYS WITH LEAVING MY ALL IMPORTQANT WORKS .THIS IS VERY DISGRACEFUL FOR THE COMPANY AND A BIG PROBLEM FOR ME THAT I HAVE NO HOPE OF SOLVE MY MACHINE PROBLE IN NEAR FUTURE .AND ALSO AS IFB CUSTOMER I DON’T HAVE ANY OPTION AND CONTACT NO. OF RESPONSIBLE ONE TO WHOM I APPROCH .THIS IS REALLY VERY SHAMEFUL FOR COMPANY .

Washing Machine 6 Kg Fully automatic — Old complaint still pending

I had lodged a complaint some time back about improper drying and washing soap being left in the washed clothes.
The complaint is still unresolved.
Please get it attended at M-69, Sector-25, Jalvayu Vihar, NOIDA-201301.
Tele-[protected] & [protected] (Mob).
Thanks,
Wg Cdr S.C. Bhutani.

IFB products are very highly priced and their deallers are very arrogant. The feel as if they are doing a favour by selling an ifb product.

1. No proper information about the product in various franchise like pursasaiwakam, perambur, moolakadai.

2. the differenciation between the ifb products itself do not known to the sales executive like IFB Elite with ifb senorita.

3. if there is any direct dealer for ifb in chennai kindly mail us the details

4.the exact rate chart if any

Date : 13.05.2009

To,
The Quality Head,
IFB (Washing Machine),
GOA.

KIND ATTN. : MR. RAJESH SHETYE

Sub : Regarding the trouble in my IFB fully-automatic washing machine ‘DIVA’ model.

Dear Sir,

As per my discussion regarding above with your Quality Head, Mr. V.S. Parihar (at Bhopal), the case is still pending for your kind consideration.

Although you would be aware of the case, but still I would like to bring the same to your kind knowledge that my washing machine tears cloths. Ordinary/thick cloths torn like a cut and hosiery/vests, etc. get holed in a group.

Almost none of you executives could detect the defect, even after 6 months’ continuous every type of check up on-site/off-site. I know such cases do not arise in branded item (that’s why people buy branded), but rarely they do, and this could be one of them.

In fact, the problem was from initial but I observed it later and since then I have been complaining the same since last one year, but still the problem persists. I’ve got fad up with the problem because my cloths are being damaged, and the matter is still not being taken seriously. I may approach for my rights to consumer forum.

I request you to please send my cloths back (which have been taken by your executives with a promise to return within 10 days or payment will be given, but even after 1½ months lapsed neither has been done). Should I collect them also from court ! It would also be given to the media as well.

IFB is worst... in service...selling they will sell as its best machine. then we will feel that its junk nothing else...

IFB Ex.Plus Washing Machine — fault in machine

i repeat my complaint.
machine vibrate & change direction.
this complaint no. is 5-6.

IFB fully-automatic washing machine IS WORST PRODUCT AND SERVICE IS POOR...

IFB Service Center

I have a Digital EX 6 kg - Neptune, Serial no 06.101778
On 2 years extended warranty

Complain # 3337424 recived from the Chennai based call center called " Aegis"

The first complain was lodged on 3rd July '09 and today it is 21 - 8-09

We have visited the service center and made several request. The enginers just come in and make some correction only to face the same problem.
We have tried our best to contact the senior service engineer Mr Rajendra Mali but he does not now pick up the phone. If we manage to contact him his standard answere is we will take care of it today

Please give us details for further escalation

Anuradha Duttagupta
A 13, 202 Florida Estate Keshav nagar Mundhuwa - Pune 411036

Dear sir

I had purchased a IFB Washing Machine- Executive Plus during August 2000, and I have been taking AMC's regularly from the expiry of warranty period. For the past two years the service offered by JS Engineers is very very worst, and now for the past one month the machine is not working. They had informed me that they have to change the drum and the cabinet also.

They had informed me that I have to change the cabinet, which would cost around Rs 3000/- and they will change the drum, I have been kicked from pillar to post, and still the machine is not working till today.

Today somebody has brought one cabinet, and they found that the cabinet was not suitable, and they have brought a used drum for replacement, and they have dismantled the machine and it is lying as this is a work shop (in my house). I had already spent around Rs 1500/- during 23rd July 2009, and still the machine is not rectified.

This is to inform you that the AMC expires during Feb 2010.

I am regretting why I had purchased an IFB Machine, and I dont want to change my machine to IFB and to go in for some other brand, which offers good service.

I want to send my complaint to the consumer forum, as I am not getting any proper response from your side.

J Viswanathan

IFB EXECUTIVE ELITE — WANT TO CHANGE DRUM

MY IFB WASHING MEACHINE WER REPAIRED BEFORE THREEMONTHS I COMPLAINT VIA PHONE,MAIL ETC...... MY COMPLAINT NO :3889158 STILL NOW NO ONE TO COME TO CLEAR THE FAULT ................. IFB SERVICE IS VERY POOR

I have bought a IFB washing machine model-Elite about a two-three months ago and after the usage of 1 month the washing machine has got a problem and the service people came and said that the board has to be replace.So, I told okay and they told they will replace the board in next 2 days but the did not.When I phone them they say that they will do it tomorrow tomorrow and tomorrow but the haven't still come.I gave the complaint on June 12 but they did not come still.I had another IFB washing Machine model-Digital.It had also got many problems that replacing the board, baring, etc.I am not at all happy with the service and appliances they sell.I am really disappointed with the service and appliances they make.Sometimes, when I call them they just cut the phone and I am very disappointed with IFB.

We possess an IFB Digital Washing Machine. It is the top of the line machine and I spent good money to purchase it. it wasn't even one year old when the hot wash stopped working. I kept running it on a shorter program hoping it might start working on its own. Finally, when it didn't get alright we lodged a complaint and a technician came over to see the machine. He told us the "heater board" would need to be changed and this would cost me app. Rs 5000/- we told him we would pay whatever it costs as long as he got us the proper bill from the company. He said he could not assure that and for that we should speak with the company franchisee for Gurgaon, Mr. Bhatnagar whose shop is located at DLF Qutab Plaza, DLF City Phase 1.

We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.

After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.

Hello!
Please refer my e-mail of 14 Dec 08 and I was allotted ticket No 2548688 dt 15 Dec 08. The problem has still not been resolved and I am still facing the following difficulties on my Washing M/C. I am repeating the problems/difficulties:
1. Proper cleaning/washing is not taking place, as the traces of foam of the washing powder still coming when we open the main loading door of the M/C.
2. The complete drying of the clothes (whatever was being done initially) and in fact the water is dripping as and when the clothes are being hung on the rope.
3. The Water outlet extension pipe needs to be changed.
I tried to BOOK the complaint at DELHI CALL CENTRE at[protected] at 1432 hrs on 19 Dec. 08 but there was no reply and I could not book the complaint.
However, I was highly impressed and please (for your collecting information about the satisfaction level of the customers) when I got an SMS from (Mob # [protected]), asking for SMSing my comments, as YES or NO. But the happiness was very short lived, since the SMS wrongly quoted that my problem has been resolved, whereas the problem still exists. Also even after my SMSing my reply as ‘NO’, nobody has bothered to call me up and ask for reasons of my dissatisfaction.
You may like to intervene and resolve the issue.
Thanking you,
Yours sincerely,
Wg Cdr S.C. Bhutani.

Hey Bhutani,
if you are from 50 DEO, write to me.

Rajan

I purchased in March 2005 IFB senorita plus for Rs.18, 000/- and no worth for buying machine. With in 3 years 3-4 times repaired.

Now water is coming from front door. We are not using regularly also. Once in week we use. One day we switched on machine and started doing some other work. I observed after 1/2 hour room was full of water. Water is not going thru outlet through front door lot of leakage. To remove that water I struggled 1 hour. It is not No.1 or world calss washing machine. Now I given for complaint for repair they need 48 hours.

Suggestion to new buyers Please don't buy IFB.

rammu creations — not attand phone

dear sir
We are tirupur we last satur day sent one parcel tirupur to
Chennai But the parcel could not rcd,so we call your tirupur
office but they don't attand Full ring in 10times more
Your office phone no[protected] and 2244846
pls serve good response in customr

I am also having same experience with the great IFB Dishwasher service. The very next day of installation, it gave problem & last 15days (half month) I have been calling them to attend the job. But no response. Within a few days, I will go for put a complaint against IFB SERVICE CENTRE, VISAKHAPATNAM, in consumer forum.

I will suggest all my friends not to use any IFB product.

BORGOHAIN
VISAKHAPATNAM

IFB DISHWASHERS ARE MADE OF SPURIOUS AND OUTDATED PARTS. THE COMPANY APPOINTS FRANCHISEES IN SOME STATES OF INDIA TO PROVIDE POST SALE TECHNICAL SERVICE. THE FRANCHISEES FLEECE CUSTOMERS AND PROVIDE THIRD RATE REPLACEMENT PARTS NOT MADE BY IFB. IFB DISHWASHERS COME WITH VERY EXPENSIVE RINSE AID & DISHWASHER POWDER, THE POWER CONSUMPTION IS VERY HIGH, THERE IS HIGH NOISE IN THE MACHINE AND LEAKAGE OF WATER AND POOR DRAINAGE. THE SERVICE PERSONNEL DO NOT PROMPTLY ATTEND TO COMPLAINTS. THE CALL CENTRE FOR IFB IN BANGALORE FAILS TO ESCALATE COMPLAINTS AND FOLLOW UP. IFB AND ITS FRANCHISEES COLLUDE AND SELL REPLACEMENT PARTS THAT ARE FAR TOO EXPENSIVE..

IFB - Washing MC and Dishwasher — Very poor response

I have recently bought IFB Dishwasher and Washing M/C but inspite of their commitments of installing the same on Sunday ther are not ready to come even on Monday. Every day they are postponing the dates. I never expcted such a poor response from IFB.
If they don't come forward today i am willing to write officially.

service centre , visakhapatnam — Non supplying of dishwasher accessories

I have obtain a request no.44017 on 13th. august 2008 for delivery of 2 KG of dishwasher salt, which was ti be attended within 48 hrs. but till today i have not been delivered the product.

Biggest mistake of my life!!!I keep asking myself why did the thought of buying this dishwasher come to me.Its only a waste of my 25, 000.Purchased Neptune dishwasher in Feb, 2007.Ever since right from getting through the call centre number, then receiving the salt, washing powder etc. and lately after a crucial 2 week wait for the technician after repeated reminder calls from my side has been a tough fight mentally.You call one person that one will switch you to another then another and so on it continues till you are completely frustrated and offer some warning to that person, a little something is actully done.All that I can say is I would never ever ever recommend anybody to buy a probuct of IFB.All you would receive is disappointment and frustration.

Hello Everybody
I have purchased zephyrEX DishWasher of IFB in Sep 2008. After purchasing machine, I was given a kit of Salt, Powder and Rinse Aid. Now from last 25 days everyday I am begging to IFB SERVICE CENTERS for new kit of powder and rinse aid. Every day I am wasting half an hour for follow up. Each of them, representative gives new numbers from here and there, I called from Bangalore Service Center to Ahmedabad branch office, and every day they are saying foolish statement of wait for 2 days, wait for 2 days.If such a situation continues, then there is no meaning of Dishwasher. I have to again go for "KAMWALI". I CAN NOT UNDERSTAND, MACHINE OF 25000RS IS RECEIVED WITHING TWO DAYS OF PURCHASE ORDER AND ITS POWDER OF ONLY 250RS REQUIRES MONTHS TO BE DELIVERED. VERY VERY POOR AFTER SALE SERVICE. WHAT IS THE MEANING OF MONOPOLY OF THIS DETERGENT AND RINSE AID.
If any body has another source for this dishwasher detergent and rinse aid in Gujarat, please tell me. I will go for that detergent, otherwise this machine will become a SHOWCASE PIECE.

had an ifb washing machine for years and was at the mercy of their extraordinarily poor service providers They have taken on ocassions over a month to attend to the machine which gave trouble perpetually. will never buy or recommend any ifb product. ifb NEVER

The company is putrid. I have abought a dishwasher 14 days back and no one from the company has turned up to install it. They keep making excuses. never buy a product from them

i am looking for semiauto commercial dish washer

Hi Everybody, Purchased IFB Neptune dishwasher 4 months ago. Its biggest lifetime mistake made by myself. IFB is useless company and service is very very worst. We need to beg them to solve our problems. So for all consumers, my personal suggestion is that please dont buy any of IFB products in your lifetime. Better to wash utilities of yr own rather then begging IFB.

Hi

Please dont buy IFB products in yr lifetime. I made mistake in purchasing IFB dishwasher 4 months ago and last 3 months we are washing our utilities using servant maid. I lost Rs 25K as well as peace of mind. IFB products useless in standard and quality. Also they use very low grade materials to built their product. IFB service is one of the very worst and we can award them for worst service provider.

I have similar experience. I have a neptune dish washer. They took two weeks to install after purchase. the service people were rude in replying the queries. Now that I need to buy the watersoftening salt and wash powder, they say i have to buy at least 5 packets for delivery. And their phone never works.

well, I'm never going to refer IFB stuff to anyone...Just hate that name now...they tell us to buy contracts for servicing...and they never come to do some servicing..and when The contract is over...they come back again and tell us to get another contract for the servicing..and they disappear again...I mean what the hell is that? I went to service center on Monday..They told us that they'd come to our home next day...and as usual they are not here...The hell I'll wait for that again? I'm busy with my own stuff too... I gave them a full day to come..but they ain't..If they are doing it again, I'm going to put an FIR or go for consumer forum.

I am given complaint from dated 25/02/09 to 22/04/09 six times last Ticket number is 2950412 dated 22/4/09, Neptune dishwasher is not working, your technision is attend the complaint not properly
he doesn't know the technical problem, kindly arrenge the skilled /Exp, Technision or service person,

i am having the same fate. The only diffenece is the complaint started the 2nd day .

IFB Dishwasher — No service despite AMC

Despite several reminders and followup with IFB on dishwasher complaints there is not service provided even though they have collected full AMC contract amount.

Not sure if Indian Judicial system has any solution to this - if not then we will prove to be a truly third world country.

may some one, any of you all people, can call my wife on[protected] or[protected] to advise whether to buy or not to buy ifb nepture dish washer. you can also use mobile phone[protected]
thanks

I had purchased dish washer through order no.71603.from IFB appliances, but I have not received free gift hamper of IFB as was promised.more than 20 days have gone.
Will some body tell me where from I can get the powder, salt and softener etc (other than the IFB ).

I am thoroughly disappointed with IFB's service overall. Very poor installation service and improper instructions on regular maintenance. I realized this only after my most recent breakdown of my dishwasher. I agree with everybody's comments that IFB has the worst record for service. Even after repeated calls, all I hear is that the part has been ordered, and that it will get done. The technician who I call passes off the blame to someone else and gives me somebody's number. Overall, everyone is rude and doesn't care about providing good service. It is close to 2 wks since my dishwasher broke and still there's no sight of any service. I must say that the technician did come to take an initial look, but has not turned up to fix the problem. I wish I had never bought an IFB product. Moreover, there is no central contact number anywhere on their site. The register a complaint and feedback sections never function. I am wondering if they have been deliberately disabled. My advice to all out there: Never buy anything from IFB.

The IFB service is really bad, the engineers just dont respond at all. Would not recommend IFB for this reason.

I bought a IFB dishwasher from Lanmark Kottayam on[protected] and the very second day the switch
developed a complaint and after repeated calls no one has come from the office concerned.
Mohan kuriyan

IFB Dishwasher — The worst aftercare ever

I have had a complaint with IFB for 6 weeks now. I call roughly twice a week (moving to daily from now) and am always told someone will call me. Nobody does. I have never experienced such appalling customer service in my life. They even tried telling me that the dishwasher was not under warranty at first. However as there is a 2 year warranty and I purchased it new and have only been in India for one year... They have finally accepted this after I offered to show them my passport to show when I arrived. Outrageous doesn't even come close and I am wasting so much time on this.

Matt, Delhi.

Even i agree with other complaints. Service is very poor specially in New Mumbai and there technicians are not qualified and trained each time when i complaint about the drying system each technician gave me different problems finally i stopped calling them. Even i[censored] order for rinse aid/salt or detergent one need to wait for a long time so i prefer to buy it in bulk after sales service is very POOR. Even I would never suggest anyone to go for IFB PLEASE DO NOT BUY ANY IFB PRODUCT

I too have an AMT but of no use as customer service is not responding. Is there any IFB office in Bangalore where one can go and talk instead of talking over phone.

Well it is now 17 November and IFB have yet to fix the problem with the dishwasher, or even call me to say they are coming. I have never experienced anything like this. If you are considering buying an appliance, do yourself a favour and DON'T buy anything from IFB. No customer service, no culpability and the machine is still under warranty for 6 more months! Possibly the worst company/products out there.

IFB - Dishwasher NEPTUNE — Bad quality service

Hi,

I possess an IFB Dishwasher for the past three years. I have been having continuous problems with the performance of this machine since the last year.

The biggest problem is the service that the service centre in Pune provides. The issues are as follows:

1. Lack of professionalism and bad response time. Lot of follow up required even for their attention though I have signed an Annual Maintenance Contract
2. Lack of knowledge of the product by the service personnel
3. Lack of availability of the necessary spare parts
4. Lack of availability of the consumables for the dish washer

I would like to register this complaint with the consumer forumn to ensure better quality service in neat future.

Thanks for the expected help in this regard.

Mandar Thakurdesai

IFB — No customer service or response despite contacting them for one month

We live in Chennai.
We had purchased an IFB washing machine 2 years ago. The product has crossed the warranty period. However, it is under Annual Maintenance Contract (AMC).
We are having a problem with the washing from the past one month. We are contacting the customer care/service center from the past one month. They say they have registered the complaint and will be sending a mechanic to repair the fault every time we contact them. There has been no response from them. We have contacted all the people from the lowest to highest level in their company but each one points a finger at the other and there is no action taken. This is going on from the past one month. They promise us they will be sending technicians every time we call them within 24 hrs but no one turns up. Because of this, we are forced to cancel our programmes and wait for those people but in vain.
So, I want the money back which we had paid for the AMC and a proper compensation.
P.S: If I have ever given this complaint , it is out of sheer frustration. This might be a big issue to some and a small issue to some others but from my position, it has been a big headache. I have only been running my phone bills.

IFB is a good product but their service and attitude of service people is pathetic. despite having AMC, problems have not been attended and calls are not being attended. RIDICULOUS servise set up.

oh i too had a very very bad experinace with there service in chennai ...these sevice men hardly know to attend repairs...they dont know the meaning of service also ...if they had to sustain in the market they hav to take these words seriously ...if they take it serious hope they wil make my mac bak to condition ...totally uncommited people..

I AGREE WITH THE COMPLAINTS. THE MECHANIC DEPUTED BY THEIR CONTRACTORS/ SERIVICE
CENTRE FOR REPLACING WATER INPUT PIPE WHICH WAS DETACHED FROM THE WATER TAP AS PER MY COMPLAINT CAUSED DAMAGE TO ICU BY OPENING THE MACHINE BOX WITHOUT MY CONSENT WITH THE INTENTION OF MAKING MONEY. THE MACHINE WAS IN WORKING ORDER A DAY BEFORE HIS VISIT AND THERE WAS NO
REASON FOR OPENING OF MACHINE BOX AS MY COMPLAINT WAS FOR REPLACEMENT OF WATER PIPE ONLY.HIS INTENTIONS FOR MAKING MONY BY CREATING FAULT IN ICU WAS PROVED
WHEN A SECOND TECHNICIAN WAS CALLED ON LODGING COMPLAINT WITH THE COMPANY BRINGING THE WHOLE ISSUE TO THEIR NOTICE., THE SECOND TECHNICIAN CLEANED THE ICU AND STARTED THE MACHINE WITHOUT ANY REPLACEMENT OR REPAIR.
NOW AFTER ABOUT THREE MONTH THE MACHINE STOPPED WORKING AND A
TECHNICIAN CAME AND REPLACED ICU AND STARTED THE MACHINE..BUT AFTER
SOME DURATION IT WAS FILLED WITH WATER AND STOPPED.THE TECHNICIAN ADVISED FOR REPLACEMENT OF PUMP.
I FAIL TO UNDERSTAND REASON FOR POOR QUALITY AND SUBSTANDARD PARTS
OF THE MACHINE. SUPPLIED BY SUCH A REPUTED COMPANY. I ALSO FEEL THAT THE TECHNICIANS BEING DEPUTED BY THEIR CONTRACTORS/SERVICE CENTRE
ARE INEXPERIENCED AND UNTRAINED FOR HANDLING SUCH SOPHISTICATED MACHINE AND CREATE PROBLEMS FOR THE CUSTOMERS WITH THE INTENTION OF MAKING MONEY .THE COMPANY HAS NO CONTROL OVER SUCH CONTRACTORS
AS THE DO NOT TREAT THE COMPLAINTS SERIOUSLY .THEY MUST DEPUTE WELL EXPERIENCED ENGINEER OF THE COMPANY TO LOOK INTO THE DEFECT AND REPORT.
MY MACHINE HAS BEEN DAMAGED BY THE CONTRACTORS OF THE SERVICE CENTRE..THE COMPANY SHOULD INVESTIGATE IN THE MATTER WITHOUT DELAY.
VEENA HANDA/SK HANDA
[protected]
[protected]

i lodged complate many times no responce pl take action
smt zareena-gokak-591309

On 27th August 2010 I had purchased a dishwasher and the dryer was not functioning. After lots of persuation, it was replaced on 5th September 2010. Again the same problem experienced. Mechanic has very limited knowledge about electronic and electricity. Mechanic was telling that the plug point was not earthened that is why the dryer is not functioning. This reason very difficult to understand. Again complaint lodged for replacement, God knows what will happen. The customer service particularly at Delhi is very very poor.
Try to avoid purchase of IFB Product.

IAM MRS SRINIVASAN PRRMANENT ID2182051 AND COMP NO 121592 DT[protected]

I WOULD LIKE TO ADVISE ANY BODY NOT TO PURCHASE IFB DISH WASHER. VERY POOR
CUSTOMER SERVICE. IF THE COMPANY IS NOT ABLE TO PROVIDE THE SALT AND RINCE AID ETC WHY AT ALL THEY SUPPLY THE ITEMS.MYSELF BEEING AN EMPLOYED WOMEN ADVISING ALL MY OFFICE FRIENDS NOT TO PURCHASE ANY IFB PRODUCT.TODAY THERE IS AN AD IN TIMES OF INDIA FOR IFB PRODUCTS. IS THE COMPANY NOT ASHAMED OF RECEIVING SUCH COMPLAINTS AND STILL TRY TO SELL THEIR PRODUCTS?

IFB-NEPTUNE DISHWASHER — Sudden break down of dishwasher !

Dear Sir/ Ma'am

This is to bring under your kind notice that I, Ashish Gupta have IFB-Neptune Dishwasher and it has sudddenly broken up due to some reason.We have been trying to fix it up but unable run it.It is causing my family some serious troubles. I am sorry to say but I am highly disappointed by your after sale services as despite of repeated complaints made to your customer care executives no action has been taken yet. This is my fourth complaint to you. Plz look into the matter and send across some executive ASAP to fix it to below mentioned address-

Ashish Gupta
House no. 1580 A, Raj Block
Naveen Shahadra
Delhi -32
M:[protected]

It is surprising that a company like IFB has such useless dealers/service centres who NEVER respond to your calls for the detergent. I am in Pune and for the past over two weeks the dealer has been promising to deliver the powder within "two days"...and I am still waiting.

I HAVE PURCHASED DISHWASHER APPROX. in OCTOBER 2009.there was a problem in august 2011.IN SPITE OF REPEATED CALLING THEY TOOK AROUND 10 DAYS TO ATTEND TO THE COMPLAINT AFTER WHICH IN SPITE OF REPEATED REPAIRS THEY COULD NOT RECTIFY AND THEY WANTED TO TAKE MACHINE TO THE SERVICE STATION TO CHECK THE ACTUAL PROBLEM.IT TOOK ANOTHER 15-20 TRANSPORT THE MACHINE.THAT WAS ON[protected].TILL NOW THE MACHINE HAS NOT BEEN RETURNED.THIS HAS HAP[PENED IN SPITE OF CALLING REP[EATEDLY, MAY BE AROUND THIRTY TIMES.WE HAVE AN EXTENDED WARRANTY OF 2 YEARS WHICH WILL END IN OCTOBER 2012.SAME THING HAD HAPPENED DURING THE PREVIOUS YEAR.EVERY A CALL IS MADE A DIFFERENT PERSON WILL RECEIVE THE CALL AND EACH OF THEM WILL REPEAT THE WORDS"SORRY SIR I WILL SEE THAT YOUR PROBLEM WILL BE ATTENDED WITHIN 24 HOURS., BUT NOTHING WILL BE DONE.
I WILL STRONGLY RECCOMEND NEVER TO BUY ANY IFB PRODUCTS.THE SERVICE IS PATHETIC AND THE PEOPLE ICONCERNED ARE VERY CARELESS, CALLOUS INHUMAN AND NEVER CAN UNDERSTAND THE PROBLEMS OF THE CONSUMERS.
DR.A. UDAY, BANGALORE

Dec 4, 2011: We have an IFB Zephyr dishwasher purchased on 8-7-2007. It is under renewed AMC. At 4 p.m., I lodged a complaint on[protected]Complaint No.7772257, ID No. 1109473) that the dishwasher was not functioning. I was told that within 24 hours, a Serviceman would visit.
Dec 5, 2011: Two Servicemen visited at 2 p.m..Spent 10 mins and said Control Board needs to be replaced, will return when the part becomes available. Said we can use the machine in cold wash but had no time to demonstrate how!!!. Later, we tried to do a cold wash. It did not work. Phoned the call centre who asked I speak to Mr. Michael on[protected] or 24475969. I tried but Mr. Michael was not well, so had gone home. No one could give me a satisfactory response.
Dec.6, 2011:9.45 a.m. spoke to Mr. Michael, who said he would phone me in a half-hour. He did, and promised that the part would be changed today. Welcome News when others in the set up were saying that it may take 2 or 3 days! They even said that the Company only promised a Serviceman's visit in 24 hours and no commitment when repairs would be completed!! Anyway, I was happy to get Mr. Michael's helpful promise that a serviceman would install a new part today.

What IFB needs is more Michaels. The only way to improve their Service, which, I agree needs much attention.

Service of IFB dishwasher is baddd! Called them several times for supply of powder and service.. NO response!!

IFB washing machine : water leakage

I am using IFB washing machine, huge water leakage is there.

IFB INDUSTRIES LTD., EXECUTIVE PLUS WASHING MACHINE — NOT ATTENDING COMPLAINT OF WASHING M/C UNDER AMC

i AM FROM VISAKHAPATANAM. I HAVE BOOKED A COMPLAINT WITH THE SERVICE HELP LINE VIDE COMPLAINT NUMBER 1569542 DT. 19.2.08 AND GOT AN ASSURANCE THAT THE MECHANIC WILL ATTEND THE COMPLAINT WITHIN 24 HRS. AFTER SEVEN DAYS STILL I AM WAITING FOR THE MECHANIC. TILL NOW I HAVE CONTACTED THE HELP LINE AT LEAST 9-10 TIME AND THEY WERE KIND ENOUGH TO GIVE ASSURANCE TO DIRECT THE MECHANIC BY TOMORROW MORNING OR IMMEDIATELY OR YOU NEED NOT CALL US AGAIN ETC. EVEN I HAVE CALLED THE VIZAG TECHNICIAN MR PRASAD TWO TIMES. HE ALSO GIVES ASSURANCES. I HAD VERY GOOD OPINION ABOUT IFB AND MADE UP MY MIND THAT IN FUTURE I WILL PURCHASE ONLY IFB PRODUCT. NOW MY CONCEPTION ABOUT THE CO. HAS CHANGED. I AM GOING THROUGH A GREAT PROBLEM AS THE USED CLOTH OF MINE AND FAMILY MEMBERS ARE ACCUMULATING. I DONT KNOW WHEN THE COMPANY WILL BE KIND ENOUGH TO SEND THE MECHANIC

This is to bring to the Notice of the ifb washing machine that the washing machine is totally not working for the past 1 month. I made a complaint here in Kancheepuram with Prakash Agencies from where i bought the machine.I would like to know the addresses of the above company from where i can get proper reply.Kindly furnish the details.My cell phone number is [protected]

This is to bring to your urgent notice that the IFB Machine, Model senorita PLUS, Serial no WTSEN+B35964 has been a nuisance and after regular complaints launched against it towards the Dealer i.e Korde Electronics’, Ponda –Goa we are not satisfied and fulfilled with the service .

The complaint against the stains developed on the washed clothes which is due to the leakage of oil which the service man says is not yet solved . Apart from the stains also the machine makes such a loud noise as if it resembles the noise of a ‘train passing on railway track’.

After using the DESCALE, the problem is solved just for few days and it reverts back soon after a month .This is really a headache wherein now the service man has suggested to open up the machine wherein we will be charged around about Rs[protected] or else we need to set some contract with the IFB company of Rs 2000 for a year wherein IFB company will take care of it for that period .

As recognized manufacturers being IFB No 1 fully automatic machines we are not satisfied with the machine at all. We brought the machine dated on[protected]. we never got any proper service as I had mentioned in my earlier mail which I had sent to you in August 2007 or so, I would kindly suggest you to check the record of the same and urgently and spontaneously look into the matter which is getting worsened day by day.

This to bring to your urgent notice that as per the earlier email, I haven’t received any good output from IFB custom service. May I know why the problem has been held for so long ? I have asked for a permanent replacement for IFB washing machine . Its really been disgusting on behalf of the IFB custom service . The machine has been ruining my clothes day by day. I hope I am making my point clear once for all.

This is urgent notice for the Complaint against IFB Machine, Model senorita PLUS, Serial no WTSEN+B35964.

As per my earlier mail dated on 24.08.2008, the service provided by you is absolutely not appreciable. I believe it was a zero investing in IFB machine and loss to us .Even after repeatable mails and request there is no outcome from your side. This has been not for one day or one month or one year, it has been for a long period of four years since we bought the machine dated 18.11.2004.

Inspite of our humble speech and patience we are asked to pay the bills for the services when the service have not given a permanent solution towards complaint . This is great nuisance and bad remark on IFB . We regret getting connected to IFB and its terrific burden on us.So I request to better change the machine as this machine is not serving our purpose.

I hope u promptly look into the matter or else I have to take very serious action against IFB.

very poor service after sales of their products. The chief executive of the IFB look in the matter as early as possible otherwise the industry may pull down by the complainant.

IFB washing machine Senorita — not repaired even after one month of complaint

i had made service contract with your local service centre on 27.11.08 and made complian on 27.01.09 as per ticket no. 2661656. i hope you will not compail me to hand over case to customer care and will arrange for parts within 48 hours as my machine is not working and family members are suffering.you can talk with me giving me asurance on mobile no.[protected]

I had purchased one IFB Washing Machine in December 2007. While shifting the machine to another location, consequent to transfer of residence, again I had to spent Rs.250 towards cost of bolts for fixing the mahine in dditron to their service charges. The service personnel who had installed the machine had not supplied the bolts nor informed of the requirement that the machine is to be locked while shifting to another location. When this was brought to the notice of the in-chrge of the servicing/company he approach was very humiliating.

I had purchased IFB Elite in OCT 2007, for 2 to 3 months machine was working perfect, later started giving problem and till date it's giving problem Everytime I logged the complaint and engineer/sr.engineer visited the m/c and replaced the belt/gear/motor. Little positive hope is thst whenever I logged the complaint their engineer visited and done their job but the problem is repeating, now I'm really frustrated with this, not getting how I can get the replacement.

If you peole have their direct number (Goa head office) please post it.

Thanks

Executive Plus

Ticket No: 27513272
SMS from IFB:
“ Your complaint has been resolved. Please share your feedback to help, improve our service. SMS IFB Y if Parts Replaced and satisfied OR IFB N if not
Sender: TA-IFB CARE

Message centre : [protected]
Sent :
16 Mar 2009 13:39:21”

I have stopped contacting local IFB service (franchise) centre at Anna Nagar though my washing is idle presently(permanently).

You would have the details of visits of several service personnel to attend to the Washing machine in the recent past (i.e. from end 2008). The Service personnel who represent IFB do not leave a copy of their Service Report with the Customer after they ‘complete(!)’ the job.

When I complained about the water leaking from bottom of washing machine, the service personnel who attended first, after a though examination suggested that ‘Hub’ need to replaced and it would take 4 days if the Hub is available in stock or a week if the item is not readily available in their Service Centre. You would have the details of its replacement. (Only)At the time of replacement of Hub9 (14 March 2009), the Service personnel had also informed me that ‘Rubber Sleeve’ is also torn and it also needs replacement. Since it not under the purview of AMC, the Rubber Sleeve would be provided on chargeable basis.

I had apprised the ‘rusting' of Motor bracket itself is not justifiable, because the washing is in a secure place totally from any adverse environmental conditions viz. humidity, chemicals etc. since the machine is located in dining room itself. The Rusting could be attributed only poor production technique or substandard materials. The same logic can be extended to the life of “Rubber Sleeve” which was noticed ‘torn in three places’ along the circumference. This can never be due to poor maintenance by the customer or abuse of the machine since the machine is more or less idle for the last four long years, since the house itself is not occupied and there is no use of washing machine as such. The only possibility of its getting torn is the occasion when the ‘hub’ was replaced. Besides the torn condition was not there during the earlier two occasions when the service personnel attended to the machine.

I wanted to keep the machine in optimum condition; I have agreed to pay for the “Rubber sleeve”.

The service personnel informed that he would attend to the machine around 11.00 hours (on 15 March 2009) after collecting the item from his Office and it is 10 minutes job. He didn’t turn the next day. After waiting for a long time when I contacted the service Centre, they ‘informed me the ‘Rubber Sleeve’ not in stock, and the washing machine would be attend on Monday next. When I contact the Service Centre next Saturday (21 March 2009), they informed that service personnel would be deputed as soon as he reports in the Office. I would be informed soon after he drops in at the service centre. Around 12 noon, when I reminded them I was informed that the visit is delayed because of 'technical meeting' at the Service Centre, and some would positively attend to the machine by 4.00 p.m. When I contacted them at 4.00 p.m, I was informed that the 'Rubber Sleeve’ is not in stock’

Hence frustrated, I had stopped contacting them to attend to the machine. The next week (March23) when one of the service personnel rang up. I had informed him that I had left my place to attend to the funeral and I would not be available on that day. When he contacted me the next day, I informed it is O.K. if he attends to the machine on Saturday. Besides, IFB offers no ‘guarantee’ for Rubber Sleeve’, I had asked to fit the old ‘Rubber Sleeve’ which was removed from the machine by IFB about 3-4 years ago. The old Rubber Sleeve though slightly torn at one place along the circumference is usable.

IFB WASHING MACHINE — Defective product and pathetic customer service.

I have a IFB washing Mchine which I'm using for a little over 1 year and ever since I have purchased this machine I had problem with the machine. Service Engineers of IFB would have visited my home to repair this atleast a dozen times and could not fix the problem for me. Either the machine is defective / inefficent or the service engineers are. Either of the cases I'm put to deep trouble and inconvienience. I have e-mailed a complaint regarding the same on 20th of April'09 and have not recd any responce till date from them. Appears like they dont care for any of these complaints.
My strong recomendation to all potential buyers of IFB is a strict NO, NO, NO, NO and NO.

One of the most disappointed owners of IFB Washing machine.

10 May 2009
V.Ranganayaki
2/23 Mahalakshmi appartmants
Appa Kannu Street
Rayapattah.
I have purchased a IFB washing machine Digital 5Kg.from M/S Vivek company on 2008 My invoice No: 3808 and have paid for an extended guarantee till the year 2011.The problem with the machine is, it is making a hell of a at the time of spinning on load.The sound is like a rocket launching and to my repeated requests to your service personal no action is taken till date.I am worried about this sound as I live in a Flat and I have become a laughing stock to my fellow flat owners and they ridicule me for having a washing machine with such a loud noise.Your service person who came for service has no knowledge about the source of the sound problem and told it is usual in IFB machines.But I a not happy about his reply and contacted the Agency who told me that they will send an expert to look into the problem.Nearly 3 months have past and no attempt has been taken from the manufacturer's side to repair the machine till date.If you are not capable of attending to your machine what is the use of charging me for an extended warranty?please take immediate step in this matter to rectify the defect or I will be forced to take further action in this regard.

I agree wholeheartedly with the all of the above. IFB after sales care is non-existant, they really do NOT care 1 iota about customer problems...I have spent the last 3 weeks trying to get an engineer out to look at my machine and diagnose the correct part needed, have been passed from "service" centre to customer "help" line and simply been fobbed off with false promises that my problem will be dealt with within 24 hours. I found this site whilst looking for the e-mail address for the IFB head office, to whom I wish to address a full written complaint and lo, the whole search page listed a host of disatisfied IFB customers. I am absolutely disgusted with IFB and would NEVER buy another product from them. The 3200 rupees I paid for the after sales maintenance contract was an utter waste of money. IFB's appalling level of customer service is a disgrace, I hope that anyone looking for a new appliance will stumble upon this site and boycott their goods..

IFB Washing Machine : AMC Contract No. 6909 (26 Jun 08 to 25 Jun 09)

Sir,

I wish to bring to your notice that I had taken the above mentioned AMC fully paid for in advance on 26 Jun 2008.
On 14 May 09 at about 12 noon, I had registered my complaint no. 3026928, as my IFB washing machine was not working.
I was assured that the machine would be attended to the same day after 1630 hrs. Noone has contacted me or attended the complaint.
I contacted the call center again on 15 May 09. They assured that they would expedite the case. The call center gave me the contact no. of Mr. Ravi, the franchisee at (Hebbal), - on contacting him he said he was not responsible for my area. Mr. Ravi gave me another contact no., this no. was a wrong no.
I again contact the call center, who gave me another contact no. of Vijay Lakshmi Enterprises. On contacting this franchisee, the first reaction of the lady on the phone was to state that I was to contact another francisee. On varifying the address of Vijay Lakshmi Enterprises, I found that it was less that ONE km. from my house.
I was certain that this was the very franchisee that had made the AMC and collected the AMC fees. On taking Mr. NOOR's name, from her organisation who had collected the cheque from me, then she agree to send a technician by 1700 hrs the same evening ( 15 May 09 ). At 1800 hrs, when I contacted Vijay Lakshmi Enterprises again, they told me that the technician has been given the work order and will be attending to my complaint.
The technician did not come on 15 May 09.
On 16 May 09, I contacted Vijay Lakshmi Enterprises, again. They told me that Mr. Sendil is the technician who has been detailed to attend to my complaint, his mob. no. [protected] was given to me. I contacted Mr. Sendil, he said he would come by 1 PM. After 1 PM his phone was switched off. At about 5PM I contacted him, he said he would be in my house by 6 PM. At 6 PM, when I contacted him he told me that he is travelling towards my house, - he never arrived and also switched off his phone thereafter and was able to contact him only on Monday 18 May 09 at 10.30 am. The said that he will be with me by 12 noon, however, another person Mr. Nawas was sent at 1PM.
The mortor was replaced with a reconditioned one which is not working. Today, 19 May 09 the franchisee assured me that they will send another motor, which has not happened until 12 noon, 19 May 09.
On all days, from 15 May to 19 May 09, I have contacted and reported the matter to the call center about this franchisee's behaviour, who have stated that the only help they can render, is by sending a reminder to the franchisee.
On 19 May 09, I contacted the call center, they inform me that my previous complaint has been successfully attended too, hence closed. A new complaint has been registered as no. 3043967.
From the above experience, it seems that a customer having taken an AMC is at the mercy of the franchisee, who are arrogant, irresponsible, unprofessional, lack adequate knowledge & training and have no clue about customer service or care.


Lt. Col. V.A. Joseph
12/1 Cassuriana Street
Bharathi Nagar
Bangalore 560001

i have ifb suprimo model, machine in AMC., is was nor working since 10 days. i tried to call service center but all number are not reachable, i concect to ifb had office in ahamdabad before 4 days, he say we are visiting withen 2days but nobody came so pls.solve my problem as posible as earty.

i have ifb suprimo model, machine in AMC., is was nor working since 10 days. i tried to call service center but all number are not reachable, i concect to ifb had office in ahamdabad before 4 days, he say we are visiting withen 2days but nobody came so pls.solve my problem as posible as earty.

ramesh bhayani
58, sadhana society,
varachharoad,
surat-395006
guj-ind.
mo:[protected]
[protected]

i fully agree with the compalinants, i met the similar experience as ifb people are not attening and not anwswering and beisdes the quality of machine is not what it was few yrs back. i bought one in aug 2008 but having lot of prob and lot of noise and company reufuse to change machine duirng waranty they say only in month they replace bt what if machie is defective than after guarateen period we need to pay them for repairs always ?
this sheet not fair
but the company dont listen so my advice avaodi ifb product and remain free of tenison

Service is very poor. For installation, service people came after two weeks. Till that period, washing machine was kept like a show case. I contacted call centre repeated times. they told to contact the service centre manager directly at last. Then what is role of call centre people?

IFB - Executive Elite (washing machine) — Service

it an on going battle with IFB, we have a AMC with them, they never keep up time, it has gone to such an extend that even the retial stores have advised us against buying IFB machines because of the pathetic service, they charge so much for AMC, but there is never a clear responce from them,

IFB WASHING MACHINE — washing

THE MACHINE IS NOT WASHING THE CLOTHES IN THE PROPER MANNER SO PLEASE UNDERSTAND IT AND PLEASE CONTACT THIS NUMBER OF THE CUSTOMER R.SENTHIL KUMAR [protected]

ifb executive -plus washing machine — under warranty initially drain pipe not working and now machine stopped working

my ticket no is 3147164 was lodged on 16 june 09 . none attended. after repeated contact with customer care and conserned repair aggency no responce. now buying international brand with good promice of after service is a serious doubt now i decided not to buy any product of ifb

IFB - IFB SENORITA PLUS — Replacement request made but no response

within a year of purchase 7 to 8 times the machine got repaired. every time there is some problem or the other. now recently even after the repairs there is water leakage from the bottom and also the machine is not spinning.

Beware of IFB Products.

If you have already done the mistake of buying the IFB products. At least now check with the Manual and check for the accessories given along with the machines. Certainly they will miss something to give you. Write down all the call centre numbers, service engineers numbers, and note down boldly this may require you to deal with Service people to call more than 50 calls. Your followup will start with Highly irresponsive Call Centre staffs, Networked / Computer problems of Call centres, also learn some nasty abusive languages to deal with THICK skin service heads.

Best of luck

DEAR SIR, I HAVE COMPLAINED ABOUT IFB WASHING MACINE ON 11.10.09, COMPLAIN NO.3610505 TO THE CALL CENTRE.WE RETURNED AFTER 3 MONTHS OF VACATION BEFORE WHICH THE TECHNICIANS WHO HAD COME TO ATTEND TO OUR COMPLAIN AND CHANGED THE RUBBER LINING.NOW, AFTER WE RETURNED FROM OUR VACATION, WE STARTED THE MACHINE, WATER FLOWED OUT AS THE LINING WAS NOT PROPERLY FITTED.THE CALL CENTRE GAVE US A NO OF NOS.WHICH IS IMPOSSIBLE TO GET THROUGH.YOUR TECHNICAL STAFF IN KOLKATA IS PATHETIC AND INCOMPETENT AS NO ONE IS EFFECTIVE
ADD-MRS.VINITA SHIVPURI,
3, DILKUSHA STREET,
PARK CIRCUS,
KOLKATA-700017
[protected]

IFB WASHING MACHINE — Washing machine has been opened up for repair by the technician and nobody attends thereafter for 20 days.

Our IFB washing machine which is one year old and within warranty was not working. Complaint registered on 22.09.09 vide no 3523343. After a week a technician responded to the call and opened up the machine stating that he would come back next day. 15 days sinnce nobody has turned up and the local service in charge Mr Kamalkar is very irresponsible and evasive who keeps saying that somebody will turn up before 2pm and another day goes by. Hope less service and i regret buting IFB products.

http://www.easybuyying.com/bikini-c-78.html

The water is nt draining into the washing machine.
our permanent complaint no. is - 1942506
we have registered complaint date14.11.09/ 3742368
we request you to visit and rectify the problem as soon as possible.
Thank you.

i K.Murugan launched a complaint and its no is 4009183 but till date not solved my problem pls do the needful

IFB WASHING MACHINE — MACHINE NOT WORKING TO THE REQUIREMENTS

I have purchased the 6kg digital washing machine in Nov 2007. I have been facing problems with this machine since then and many times complaints have been registered. Service people have changed almost all the parts and still they are unable to identity the problem. Still I am unable to use the machine for the purpose why I have purchased the machine. I have registered the complaint on[protected] No.3895271. On 08-1-10, after many reminders, Mr.Sankar came and he said there is some technical problem with the machine and he took our grievances in writing, copy of the same was not given us. He assured that he will be back with solutions. Till date nobody came. On verifying with the [protected] on[protected], I understand the complaint 3895271 has been closed on[protected]. I am really upset, because they have closed the complaint without even attending to the complaint. Nobody came home for enquiry/service. Again after big argument, since the online people were not ready to take the complaint and I have registered a new complaint No.4182848 on 24.02.2010. The least thing I expect from the company is, my machine should work smoothly. That is the purpose of buying this machine, paying such a huge amount. 4182848 is my 10th complaint No. Each time I had to follow up many times and till date I do not find any responsible person attending to our complaints. I have tried for help in all directions and finally I have come to you. Kindly help. I have paid Rs.25000/- towards purchase of this machine and till date I have not used this machine to the satisfaction. I feel my query should be attended by the company without fail. I have come to you as last help.

IFB Executive Elite Washing Machine — AMC taken Service NOT rendered

The Franchisee of IFB Industries Ltd Thanjavuar provided Annual Maintenance contract with me on 22nd July 2009 for the I F B Executive Elite Washing Machine on payment basis. In the month of December 2009 the machine did not tumble, drum did not moving and heater did not working. Totally the machine did not working properly. I filed a compliant for resolving the problem of machine to their IFB Care phone no[protected] in the month of December 2009. My compliant, ticket No. is 3942297. They redirected me to call IFB main head office in Chennai Phone No.[protected]. I called them several time. They did not attend my phone I called the senior Manager, Kamal several time to his mobile no. [protected]. He never attends my phone calls. I called person in charge of Thanjavur namely Senthil whose cell no . [protected] is avoided my phone calls. These phone numbers are provided by IFB Industries. They do not solve the problem till today 7th December 2010. IFB has cheated me. They got money from me and they did not repair the machine. Who will ask them question only God will punish them. Dear customer, please read what is I implied. What are Managing Director and Chairperson doing without knowing the problem of consumer? Are they look into the matter and solve the problem?

IFB W/M — IFB WASHING MACHINE UNDER AMC

I had purchased an IFB Washing Machine Senator in 2005. Since then it is giving frequent complaints. Since last one month it is not working. It is under AMC by the company. I had lodged complaints with the IFB service centre, but to no use.
The local service franchise is saying that the spare parts are not available for repair.

Please advise what I should do now?

ifb digital washing machine 1611 model — motor problem

I have launched a complaint against this problem on 26 feb,but no body has attended the problem.my machine motor is not working.the complaint number is4169543.No higher authorities are responding to the phone calls.I want somebody to rectify my machine problem as early as possible.

Service provided by J.B. Appliances ( Authorised Franchise of IFB Industries Ltd. ) in Kolkata is VERY POOR. Inspite of several calls and complaints registered they do not come and attend the jobs. Once I had to take help from National Consumer Helpline about IFB service. They informed IFB Head office and then this irresponsible Service centre people came to attend the job.
They lack knowledge and cannot repair the parts and so the problem keeps occuring. The service centre person came and took the service charge but did not repair the pump of my washing machine. It is still not working and I have made several calls at their call centre but they have not attended my job till now.
During shifting to my new residence the service centre person damaged the inlet pipe of my washing machine but I had to pay for a new inlet pipe. I was charged an amount of Rs 870 but the damage was done by IFB service centre staff.
This type of SERVICE HARASSMENT from IFB service centre staff is really DISGUSTING !
Why doesn't this IFB head office take any step or action against these irresponsible Service Centres ?

Washing Machine — payment to be made at service center

dear sir,
i would like to bring to your notice my complain no.lk[protected] . i have send a washing machine to ur sevice center for repair for which the have taken 16 days to repair which is not accpetable such a long duration . An today they tell me to deposit the money in service center befor they deliver the machine. i have never had service center asking in advance as its always the take it at the time of delivery of the product ...
kindly look in the matter

thanking you

suhaib

IFB Fully Automatic Front Loading Washing Machine — Pathetic Customer Service

IFB Services are the most pathetic services seen so far. Their Service engineers are local mechanics who are illiterate and have no basic sense on how to handle a sophisticated gadget like a washing machine. If they come for repair they either do not repair it properly or make some other part of the machine like drum etc malfunction by leaving the screws loose.

The complaints logged at the Service Centre are never attended to unless called for atleast 6-7 times. Overall extremely poor services.

IFB WASHING -Pathetic Customer Service — -Pathetic Customer Service

I did a mistake by buying IFB washing machine and since it gives so many problems, we have been taking AMC since that. But now the problem is even with all this, its a challenge to reach customer service and if you are successful, they will not resolve the problem knowing you have AMC and they wont get paid extra.

I want to warn people against buying IFB products....go for something more reliable. My customer number with IFB is 697961

HT

On 7 Nov.2010 i purchased IFB front loader washing machine.While installation of machine when i removed the transit bolt it is found that bolt was bent & all threads were wornout & crack noticed on same place.

IFB WASHING MACHINE — Not working

My IFB washing machine is under AMC and I am in cochin.In spite of the repeated request to the help line no service persons are attending the machine,The manager at Cochin is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

IFB, fully automatic washing machine — Noise during running

We have IFB fully automatic washing machine since 2001. Now a days, It gives us problems often.Now it delivers a noise during running time.

IFB — Long delay in fixing minor problem in Washing machine

Complaint for service registered on 12th or 13-May-11 complaint #6353201, (MCB of house tripping whenever Washing machine is switched on, no problem with house wiriing). 14-May-11, Service personel visited and said, motor and 2 PCBs have to be changed and belt to be replaced. 16-May-11. Another service person visited and took away 2 PCBs and Motor. No news. After calling on 20/21st, they said they will come on Monday 23rd. After many calls, passing the buck. At 5:30, they said, it is too late, will come on Tuesday. Tuesday also lot of buck passing and finally promised to come on Wed. Afternoon on 24-may I called the call center to complaint. They said first the complaint # 6365201 is not there and gave a new complaint number #6419343. When pressed, she acknowledged that the previous complaint was "closed". On wed morning, technician came with 2 PCBs but did not bring motor saying it was not given to him. Still waiting to know when it will be fixed. Last few days I have made innumereable calls to Bangalore service center office as well as the mobile numbers of various technicians assigned. Everyone was passing buck such as "I have not been told by office, I do not have parts, need to check with office", It is raining now, Many times, even after calling, the phone was not picked/switched off etc. Please also investigate why teh parts were taken away?

IFB — Washing Machine not getting Serviced since last 3 months

My top loading washing m/c is not working for the last 3 months now .
It is presently under extended warranty - I had paid Rs 2382 for a 2 yr AMC. In spite of repeated compaints to service centre nothing has gotten done .

A guy by name Mr Manjunath falsely gives assusrance that some engineer will come every other day . His supervisor Mr Kumar has been committing since last 2 weeks now to rectify but nothing is set right.

Since there is no one to go to further I am considering legal recourse now whatever it may take.


Mr Mukherjee

IFB — Terrible service/ an ineffectual maintenance contract

The washing machine stopped working on 9th July. (It is only 20 months old and that itself was a suprise!) Called the service executive who had sold us the maintenance contract. He led us for a song and dance for 4 days, giving us a time slot and not turning up. Some of his excuses were as lame as 'it's raining'. He then stopped taking calls. Finally called the service centre. They came and took the machine away after three days! promising to deliver it teh next day. It is the 7th day now and every day on follow up I have been told that it is being tested or that transport is not available or that it will despatched early morning the next day. When I raised a stink about it today they say the part is out of stock and it will take another five days. So her I am with a practically new washing machine that is priced top of the range, a price that I stupidly paid for German technology that I thought would never let me down, with an equally expensive prepaid service maintenance contract, spending half my mrnings hand washing clothes. The only thing that even senior people can say is 'Sorry' - a word that they believe makes up for everything. The message is loud and clear. NEVER BUY AN IFB product ever again. And dissuad eanyone who is stupid enough to believe that the brand promise is credible

IFB — machine not working

Our washing machine is not working .Please make note of it .please contact us in the below address

no:10,1st cross street ,
victoria nagar,
pondicherry-605005

Contact number:[protected]
[protected]

IFB Washing Machine — machine is not working

Dear sir/madam,
our washing machine was under repair and not working properly please see to it . And contact us in hte below mentioned address and contact number.

Address:
no:10,1st cross street ,
victoria nagar,
pondicherry-605005

contact number:[protected]
[protected]

IFB — Washing machine not working.

I have been using IFB washing maching since the year 2000. Till now the effficiency of the customer care department was excellent. But recently I registered a complain with the call centre on 27th September. Till now the problem has not been solved. My machine is under AMC. My complaint no. is760468. I have been calling the call centre everyday. Everyday I am being given an assurance but nothing is being done about it. Please look into the matter.

Thanks

J.J. Rappai

I bought IFB washing machine AW60-8062 Fully Automatic in Feb, 2011. I hardly used 2 month then we went on holiday, came back in June then we found machine nonfunctional. I registered my complained 26 June, 2011. But till date there no work done et all, machine is still nonfunctional. Cutomer care office said they changed contract working for them & told me that you have too complain again, I did (complained no.7251037). Now, almost 4 month gone but my machine still not repaired, think about the service of IFB customer care. His/her engineer even did find right probelm in machine, Ist he told that PCV not working they tried to change that but not working then his/her worker said I do not know the right problem so we want to bring your machine too service center BUT 4 days gone no body came to pick the machine even though we called everyday. What should be do? We are employees, having two kids we needed machine everyday BUT because of them (IFB customer) we paying Rs 1000/- every month for a person to do the job. Our schedule disturbed, we lost lot of money as well as valuable time. Now, we are planning too go against them in CONSUMER COURT.
Thanks
Aditya K Singh

IFB WASHING MACHINE — MACHINE UNDER AMC AND STILL REPAIR NOT DONE , ITS BEEN 2 MONTHS FROM THE TIME OF INITIAL COMPLAINT

INITIAL COMPLAINT WAS MADE NEARLY 2 MONTHS AGO AND TILL DATE THE REPAIR IN OUR WASHING MACHINE AS NOT BEEN RECTIFIED BY THE IFB. INSPITE OF HAVING AMC FOR THE MACHINE. PLEASE GUIDE US.

IFB (Washing Machine) — Pathetic After sales service (AMC)

On 5th of Dec 2011 a complaint was logged in with IFB customer service about the machine not working. IFB customer care registered a service request and gave us a service request number 7778495 and said that within 24 hours their service engineer will visit our home to inspect and rectify based on the terms of AMC with IFB.

After two days since no one called or visited our house to service the machine we called back IFB customer care. The customer care executive took
the service request number and said that their service engineers were very busy and hence they will depute one of their technical staff within 24 hours. But even on 8th Dec 2011 no one came. Finally after another reminder call to customer care on 9th Dec 2011 one technical staff Mr Pandi (Service partner) visited and inspected the machine. After inspecting he said there is no problem with the machine and only the suspension to the tub is weak and hence the machine had stopped working. He said he will take a request for replacement of the suspension and arrange for spares within 2 days ( rectify before 12th Dec). He asked us to continue using the machine. When the machine was switched on 10th December it started but stopped immediately with a loud bang. After which it did not work at all.

Since the technical staff did not come on 12th we called up IFB customer care and reported. Even then there was response and hence we called Mr
Pandi who said some senior technical staff will attend to us. The next day one person visited us and inspected the machine and said it was not the problem with the suspension but the TUB has to be replaced and he will order for it and it might take 2 days. Hence even on 15th nothing happened. No calls or service. Hence we called up the IFB service partners office. One Ms Rajeshwari said that she is making a commitment to get the spare (TUB) before 23rd Dec 2011 and she will call on 20th to reconfirm. Since she did not call we called her. When we called Ms Rajeshwari the service partner of IFB she said the spare TUB was not available in Chennai and she has to get it from GOA and hence she cannot help us. She said "if you want further clarity please speak to Ms. Chao on[protected]. When we called up Ms Chao she was not aware of any of this but said she will be able to resolve this matter by 26th Dec 2011. She refused to give any name or number of service manager of IFB to share my grievances.

We seem to be going around in circles and the problem remains. Kindly advice what should be done?


Johnson

An ELITE SX wasing machine of IFB INUSTRIES was supplied and installed at my residence yesterday. The trial run for cleaning up--which was estimated to take two and a half hours(on temperature 95 degrees) got completed in one and a half hours.


This morning I tried washing under 'Quick' setting expected to take 33 minutes. After coming to 2 minutes the machine juggled between 3 minutes and 2 minutes 12 times. I lost my patience and used 'pause' and turned the knob to initial position. Water from the clothes HAD NOT BEEN DRAINED.


Either there is something wrong or they do not have enough technical expertise here in Chennai to explain things. I SUGGEST THEY GET AN EXPERT FROM THE FACTORY WITHOUT FURTHER LOSS OF TIME AND LOOK INTO THIS. The easier solution may be to take back the machine, reimburse me and not have me as a customer. That still will not take away the possible defect in design or in the product handed over.

I had a very agonising experience with their ADMIRAL 7030 machines --two units--both not working as per specifications.

Dear IFB

I purchased IFB washing machine ELENA VX on[protected] within one month machine was under repair problem of automatic section of hot water means boiling water
Selection with this problem my clothes were damaged a lot that time I told service people to replacement of the machine, they said its small problem next time if its under repair then we replace it.

After 9 months again machine is under repair now timer problem with this programing will not work. I told service people to replace it, But they told me to talk with
Mr. Nagasai inchange when I told him about the problem, His way of speaking with the customer is not good. And he as given me an idea that you could have exchanged the machine last time it itself, But now it's not possible for a replacement.

Someone needs to get the top management of this company aware of how shoddily their people work.
I would request the authorities to kindly look into the matter and get my washing machine replaced as soon as possible.
Don't force me to go to consumer court.



Regards
Arundhati
[protected]@gmail.com
[protected]

IFB is well known for poor service. They also cheat by having spares like motors rewound at local dealers and the drums welded at local repair shops/garages. these are the replacement spares that are provided thus cheating on taxes to the government .This is the process at mumbai .Also spares are being taken from buy back machines and used for spares replacement

Bad service

IFB — WASHING MACHINE NOT WORKING IN WARRANTY PERIOD

WASHING MACHINE NOT WORKING IN WARRANTY PERIOD

Microwave demo

sir

IFB SERENA SX 5.5 WASHING MACHINE

WASHING MACHINE IS NOT WORKING PROPERLY AND WATER NOT DRAIN FROM THE MACHINE, WATER LEAKING BOTTOM OF THE MACHINE

improper functioning and stand replacement

ifb washing machine stand is totally rusted and machine needs a service

IFB DIVA WASHING MACHINE — NON AVAILABILITY OF SPARES

WASHING MACHINE PROBLEM COMPLAINT BOOKED ON 5/6/09AND ATTENDED ON 10/6/09
INDENT FOR SPARES ON 16/6/09 AND TILL TODAY PROBLEM IS NOT SOLVED.IMMIDIATE ACTION WILL BE EXPECTED.

IFB DIVA WASHING MACHINE — not working

washing machine model:Diva, serial no. wt div B 035053. complaint no: 5179358
we complaint in customer service for pass 4 days but they wont response us

IFB DIVA WASHING MACHINE — COMPLAINT

have complained LAST MONTH for my IFB(Diva) washing machine and complain no.-5343774 but nobody came to check it.
D.K.SHUKLA
MBL[protected]

I too have same experience. They have outsourced Service Center to some M S Associates. The M S
Associates have unskilled, untrained engineers who are expert in damaging the washing machine. Sameer is an engineer from M S Associates more than 8 compliants in 3 years (You see 8 compliants
in 3 years), Changed Drum, Bearings etc. Minted money from me (every visit bill is more than Rs. 1000/-). You escalate to IFB, no use. IFB belives in:

"Customer is GOD till product is sold. Once product is sold, Customer is DOG who will chase IFB".

I am planning to give up my IFB machine and buy new machine from other company. Any suggesion?

After starting the machine, when the pre-wash is started a stream of water is flowing down through the soap channel and a minimum amount of water is flowing through the outlet.

I have also put up this complaint several times, despite having the AMC the complaint has not been rectified.

IFB - 7Kg Washing machine — Water overflowing

T.G. Yuvaraja
S/o. T. Guruswamy
Sri Gayathri Astrological Training Centre
No.5/86, 1st Street,
Ganesh Nagar
Arakkonam-631003
Vellore Dist.
Mobile: +91 - [protected]
Ph:[protected]

Dear Sir,

I not able to contact the service dealer, so please send any service man to attend the washing machine,

IFB Washing machine 7 Kgs

Regards

Yuvaraja

My IFB washing Machine is not working, I have AMC with IFB, i'm not able to talk to customer care executive when I call the customer care center, Bangalore. All I can do is record My complaint with Phone no. Only IVR. I've recorded my complaint many times since a week and there's no response or a return call from them. Please help me talk to the customer care representative.

water flows out

IFB Microwave Model 30SC2 — Poor Service

Dear Sir

I have purchased IFB Microwave Model- 30SC2 on 09 Nov 2008 and the same was delivered to me on 10 Nov 2008 vide Invoice NO DEL/NTS/3098/08-09 from Okhla Industrial Area.

On Delivery I was not given recipe book. After repeated complaints to Customer care as well as dealer no action was initiated. Now it is very difficult for me to decide whom to approach as no one takes responsibility.

Please suggest me whom to contact as I have already paid full amount.

Thanking You

SB Singh
[protected]

IFB MICROWAVE — Poor Service / Management

Recently I have purchased IFB Microwave. Dealer made a request for its installation and demonstration. It is more than 2 Weeks now it has not yet been installed. I have personally lodged my complaints several times on their centralised call centre, but nothing fruitful. Since, IFB have franchised after sales services to third party, it is very diffcult to get after sales service done proper and in time. IFB Management is also not bothered to look into the service area where their franchise partner are able to deliver proper after sales service in time to their consumers or not. If it will be like this then nobody can stop in becoming IFB a HISTORY.

Microwave oven model 30SC2 — Replacement unit when under warrenty

sir,

The greatest mistake I have made by purchasing a product of internationally acclaimed DEAF company called IFB.

The microwave oven Model No. 30 SC2 (Sl. No. [protected]) was purchased on 19th July 2008. In a weeks time it was observed that the top cover is rusted at the corner. Subsequently, the 1st complaint (Sl. No. 2029959) was lodged on 01 August 2008 for the same defect. The service engineer has checked the machine. Later after a week I was been told by Mr. Jain that the cover will be replaced after receipt of the same from company.

Within next 15 days, it was observed that the rotation of the spin table was uneven. I then contacted the service center (Lucky Services) and I was been told that the 2nd complaint has been added in the existing complaint. Since then the machine became the art piece kept in the show case. Again the engineer had visited and inspected the machine. Upon inquiring the status of the complaint I was told by Mr. Jain that the machine will be replaced.

Since I have made frequent calls and every time heard the same story of Machine has not received yet. In the month of March 09 the engineer had visited after a routine call by me to replace the motor. The motor he brought was not sealed. The embossed year of manufacture of the motor was 2005. Even the guarantee label was tampered. Any one can make out the motor was repaired. Replacement of the same motor was denied by me. In the month of Jun 09 upon contacted, the Lucky services has told that he is no more the authorized service center for IFB.

Is this what the SERVICE customer should expect from an International company????? My Guarantee/Warranty period will be ending on 18th of July 2009.

DO I EXPECT ANY ACTION ??????? or do I take the path of consumer court. kindly suggest at the earliest as the warranty period is ending on 18 July 09.


AP Kshirsagar
e_mail - [protected]@yahoo.co.in
Mobile - [protected]
Tel[protected]

IFB Microwave 30sc2 — not working

i have made complaint regarding my micro on 13/09/09 at 8 pm but till my complaint not attened/rectified pl do it urgent bassis.
thanks

I had purchased IFB 30 SC 2 model microwave, but receipie book is not there please arrange to send me receipie book, without receipie book it is very difficult to cook, please do the needful at your earliest.

M.K.Achra
[protected]

Fraud Mail

From: [protected]@digitalbuzz.com <[protected]@timesjobs.com>
Date: Fri, May 7, 2010 at 10:08 AM
Subject: You are Shortlisted
To: XXXX


Dear Applicant,

It is our good pleasure to inform you that your Resume has been
short-listed online for our direct recruitment Campus. The Company
short-listed 24 candidates list for PPC Department, as well as Company
offered you to join as an Executive/Manager post in respective
department. You are selected according to your resume in which Project
you have worked on according to that you have been selected in
Company. The Company is recruiting the candidates for new plant in
Pune.

The Company is a leading Electronics manufacturing Company (ISO-9001:
2000 Certified) having a turnover of 14, 000 Crores. The Company is
manufacturing Electronics and IT products.

Your Appointment Process will held at Company HR - office from 18th
May 2010.You will be pleased to know that Company has advise you in
the selection panel that your Application can be progress to final
stage. You will come to Company HR office. Your call latter with Air
Ticket will be send to you by courier before date of interview. The
Company can be offering you as salary with benefits for this post
40, 000/- to 2, 80, 000/- P.M. + HRA + D.A + Conveyance and other
Company benefits. The designation and Job Location will be fixing by
Company HRD at time of final process. You have to come with all
photo-copies of your qualification documents.
Regarding your coming surety to company on time. You have to deposit
an initial security amount in favor of Company HRD for the sum of
Rs.6, 250/- This is refundable interview security against your
interview management by HRD. Company will pay all the expenditure to
you at the time of face-to-face meeting with you In Company. The Job
profile and salary offered by Company will be mention in your call
latter. Your call latter and Air Ticket will dispatch very shortly
after receiving your confirmation of security deposited in BANK. We
wish you the best of luck for the subsequent and remaining stage.

The Company will provide you hotel facilitates and local conveyance
when you come here for interview. One extra person is allowing with
female candidate. After completed the interview process selected
candidate will be shift as per his / her local area location as per
candidate choice selection. The short-listed candidate have to submit
the interview security by Cash through any home city branch of
Shivalik Mercantile Bank into the Company HR authorized authority Mr.
Ajay Kumar Gupta. A/C No. [protected] the last date of security
deposited in bank is 07/05/2010. Kindly give the information by email
after submitted the security amount in bank. The short-listed
candidate s personnel communication to company, will not be accepted
before the given interview schedule. The selected candidate can give
any information directly to Company HRD, through Company direct
recruitments Email: [protected]@digitalbuzz.com.

Thanks

Mr. Rajeev Aggarwal
IFB Industries Limited.
(Home Appliances Unit II)
G 182, Okhla Industrial Area,
Near Power House, New Delhi - 91
HRD - Contact No. : - [protected], [protected]

I heard IFB service is good so buy 30SC2 product and used only 2 times and something wrong with it.
First Month Service Engineer asking money to repair after that call to Service Manager .. he said we will make product working but no actual work started by them
Company is in bad phase it seems because to get one part takes 7-8 months...

If product is defective no replacement and no repair... If someone know IFB Owner or Corporate Office Address post it.. I am ready to send thier box to them at my own expense

You will undestand frustration level after 7-8 months

http://www.ifbappliances.com/webapp/wcs/stores/servlet/serviceNetwork?langId=-1&...⇄

IFB Industries Limited
Home Appliances Division, Plot No.IND5, Sector 1, East Calcutta Township
Kolkata, West Bengal
India 700107

E-mail: [protected]@ifbglobal.com

IFB Microwave 30SC2 — NOT PERFORMING AFTER 30 MINUTES

AFTER REPEATED COMPLAINS FROM THE LAST 02 MONTHS EVERYBODY RIGHT FROM AREA MANAGER TO TECHNICIAN JUST BYPASSING GIVING LAME EXCUSES. NOBODY HAVING COURTESY TO RING BACK TO THE CONSUMER. FED UP WITH THE SERVICE. REALLY HORRIBLE.

No body buy any IFB products. Very-2-2-2 poor service. Nobody attend your complaint. IFB harrassing me from past 20 days. So I request all nobody buy IFB products. IFB COMPANY VERY BAD. COUSTOMER CARE of IFB, Branch manger of IFB, Chandigarh, PRO of IFB nobody attend any complaint.
MORAL- BEWARE OF IFB COMPNAY

Malfunction of the machine

I purchased an IFB washing machine in the year 2011. Now the machine is not working properly.The machine has no rotation when loaded.Please repair our machine as soon as possible. Contact- Murali Krishna [protected]

door not working

Door is locked .Can't open it.

COMPLAINT REG:MICROWAVE_ MODEL 25SC2

Dear Sir, the microwave is not starting. pl send your rep urgently. address: FF-05, Partishtha Apartment, KA-01 Kavinagar Ghaziabad-201002. M- [protected]. mk agarwal

my 5months old washing machine needs repair, after contacting the service centre on the 23rd of december I'm still waiting for a person to attend to my complaint.How much more time is it likely to take.I'm staying in a place called Nabha in Punjab, which is 23km away from Patiala.SAI ELECTRO SERVICE, G-58, OPP GURUDWARA GOBIND NAGAR 'MODEL TOWN, PATIALA-147001, are suppose to attend to my problem and for the last 14 days I am waiting for their technician to come. If I knew that buying an IFBmachine would turn out to be a pain in my neck, i would have spent my Rs.23200/ on some other machine and would have got a better service from some other company.I had put a complaint with IFB CARE also and was given a ticket no.256729.just want to know that how much more time will IFB people take to attend to my complaint??I AM ACTUALLY STARTING TO BELIEVE THAT I MADE A MISTAKE BY BUYING AN IFB WASHING MACHINE!!!

The complain given was not attended at the given time. I am totally fed up your service.

post sales service is not upto the mark in punjab.engineers posted also donot seem to be fully trained as they are no able to rectify defects.custmercare although is polite but other officer donot bother to pick up the phones although numbers are iven by custmercare only. my machine bought from chadigarh is under warranty still but has defects not getting corrected despite reminders.

Hi,

This is my second mail that i am sending to IFB till now no person form IFB has come. The sevrice level is very bad no responce. You need to call the call center 100 times to get the job done.

Hi,
On a very bad situation, I am writing this mail. I had purchased IFB washing machine on 22-March-2009 and it has been delivered on 23-March-2009.
On 24-March-2009, morning, I got a call from IFB guy ([protected], don’t know the name) that he is planning to come home for installation. Then, I ordered IFB Stand with wheeler and Washing machine cover. In the after noon, the guy came to my home for installation and demo with empty hands. Due to power cut, the machine was not able to run. He waited for 15Min’s and left. Let me describe him, he was listing music, little talk with us and explanting the details, if we ask our self. Finally he left after 15Mins and he said that he will be back next day morning with Stand & Cover. From that day onwards, when I call him, he simply say will come in another 3 hours, afternoon, evening before 5PM, then finally says tomorrow. This conversation going until[protected] afternoon 4PM, and then when I tried to cal him from my mobile, he is picking the call. Then I made a call to customer care and informed the same with Thilagam. She has given Manager Velu’s numbers like [protected]/28530796 which are not working at all (I informed the same to customer care the same day, but not yet updated the numbers till now ). Then immediately I again called customer care and lodge a complaint 2862000 and I got another another contact number 30585162, name is Mariyam. And got the confirmation that they are going to take high priority and will resolve the issue by EOD (i.e on 26th itself). I tried nearly 5 times to that Mariyam’s number for 2 days, but strangely, no body is picking the call, even now also. From that day onwards, I am calling to customer care and they are telling will resolve the issue, some body (different people, different numbers) will call me and telling that will come tomorrow. 4 tomorrows were already left from 26th. And today, again I got a cal from Robert ([protected]) and said the same thing will come tomorrow. I don’t know why the persons are taking this much amount of time to resolve the ticket. As usual, today I made cal to customer care and informed the same, as usual they are telling that will take the higher priority and will resolve the issue. And I got one higher manager’s number named Srinivasan – [protected]… I called him, but due to his busy schedule, he didn’t pick the call and after 5 mins, I got a message a from Srinivasan that he will cal me later. So, I sent a message to him briefly about issue with ticket number.

I really fed-up with IFB Service. If IFB is talking 10 for installation, I don’t think I wont get the 2 years warranty service with proper manner. And I was trying to get the e-mail id of IFB service, straggly, IFB doen’t have any web-site or mail id for proper communication.

Really, I am thinking about my wrong step of purchasing IFB Washing machine… I am planning pass the same information to all of my friends and aware them about the IFB services.

sir, <br />
i regret to infom you that due to the poor service you will lose many old and valuable customer.I am buying you products since 20 years but this time i am very upset because of the poor service.This time i have decided not to buy any ifb products.There so much problem regarding the service that even though i have reminded them many times but still nothing has been done.<br />
i hope something will be done.<br />
<br />
Thank you, <br />
Sonia Mehra<br />
Kidar Sons LTD

To,
Mr. Mehta

Sub: - IFB WASHING MACHINE Customer Service complain no 2848310

My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.


Pawan Saraf
Surat (Gujarat)
[protected]

complaint no. 3341488. leakage of water. no body attended

I HAVE A 6KG DIGITAL WASHING MACHINE NOT UNDER AMC AND I HAVE NOT YET RENUED IT BECAUSE THERE IS NO POINT IN PAYING THE COMPANY FOR THE WORK THEY DONT DO.MY WATER INLET PIPE HAVE BEEN BROKEN,AND DESPITE OF MAKING THOUSANDS OF CALL TO THEIR SERVICE CENTRE THERE IS NO RESPONCE.MY LAST COMPLAINT NO. IS 7729 MADE ON 15TH SEPTEMBER 2009.I WOULD LIKE U TAKE SOME AGAINST THE COMPANY BECAUSE NOT ONLY ME BUT HUNDREDS OF CUSTOMERS ARE UNSATISFIED WITH ITS SERVICE.ONLY SELLING PRODUCTS IS THE AIM OF THE COMPANY. I THINK ITS HIGH TIME THAT IT SHOULD BE SHUT DOWN.

same has happened to me too. thousands of phone calls. no proper reply.simply delaying. 2 months are over, since i register the complaint. very poor service.

Dear Sir,


This is with regards to the purchase of the IFB washing machine on 17/03/04 ,reference no.BBY/WM/1210.

Since the purchase of this machine till to date, we have spent approximately Rs.26,000/- just for repairing ,replacing spare parts and contracts.

We also had an AMC contract from 23/9/2009 to 22/9/2011 for the same washing machine but the company does not keep track of the customer service contracts. In my absence my mother in law who is a senior citizen was asked to enter another AMC that is from 06/11/10 to 05/11/12!!

Now, my IFB washing machine is not functioning since thursday I.e.Jan 13' 2011. We lodged a complain on Friday morning , January 14,2011 . No
engineer/ service person has come. I have called the service centre 5 to 6 times but no avail. I was asked to speak to a certain Mr. Adnan from Lucky Services but to my utter shock not only was he extremely rude to me. But was also ok with the idea that I do not buy any IFB appliances in the future!
We also tried to get in touch with a senior IFB exec but was unreachable or did not answer our calls.

I am in dismay with the way consumers are treated in our country, by your company representatives.We request some urgent senior intervention into this matter , we need this machine to be attended at the earliest and also our double AMC charges paid refunded.

Jigna Chheda

Dear Sir,

I am sijukrishnan from muvattupuzha,kerala.I registered a complaint regarding my ifb elena washing machine and the complaint number is 8038309 on 10.1.12.Nobody attended the complaint till 17.1.11.The complaint was attended by the ifb customer service unit at muvattupuzha run by Mr.SANAL(Mob. no.[protected]).At first he was not ready to give onsite support.After repeated request in customer service centre ,he came to my home with an old drum in his hand for replacing the existing one.The covers of the drum were not with him and he was claiming that the drum is new but it was actually covered with soap powder and rust in some place.So i called customer care again and they gave the number of Mr.Bastin([protected]) but he was supporting Mr.Sanal.I asked him why the covers of the droms were removed earlier but he has no answer.He was even not ready to inspect the drum and instead he wea simply supporting Mr.Sanal....I can simply get it corrected in a local shop for Rs.2000 ,but i preffered genuine parts from IFB....But due to thus very poor customer support,i will never buy or recommend any IFB product in furure.

thanks+regads,

siju krishnan

it does not spin

after washing it does not spin and shows E4.I OPEN lid AGAIN n again, but no result.

washing machine digital 6 kg

door is not closing

IFB FULLY AUTOMATIC — POOR SERVICE OF CO.

SIR I HAVE IFB MACHINE ....THERE IS SOME PROBLEM IN IT .. IREGISTERED ACOMPLAINT ...BUT YOUR COMPANY'S SERVICE IS SO POOR... BEFORE IT I HAVE USED SAMSUNG &OTHER PRODUCTS THEY ALWAYS SOLVED PROBLEMS WITHIN 24 Hrs ....BUT THE SERVICE OF THIS CO. IS GIVING ME AN UNPLEASANT EXPERIENCE....IT FORCED ME TO NEVER SUGGEST ANYBODY TO PURCHASE THIS CO. PRODUCT-----S P SONAK SANGRUR PUNJAB

I have bought a dishwasher IFB-Neptune, a month back.Suprisingly its not the machine that is giving problems, it is the service centres here in gurgaon who refuse to supply the required detergent S and salts.Its been 3 weeks, they either keep saying, we will call you back regarding this, or, nobody to deliver it, or, tomorrow it will reach you, or its out of stock.I have called the different telephone nos. given to me, of the centers in gurgaon, bangalore.Asked for numbers of seniors, their nos.proved to be unreachable.Mr.Inderpal's no. is out of service, Mr. Bhuvaan Joshi's no., there is no answer, as he is on sick leave and nobody is left to take charge in his place.
For your appliance, performance of which i have been giving lot of positive feedback, sorry to say has left a very bitter experience regarding the availability of detergents/salts.
Few minutes back, the detergent and salt has reached me after lot of harrasment and time.Upon being asked about the reason for the delay, I was told that they concentrate more on repair services and not on delivering these products.That is truly an insight to how things work after we buy an appliance for which the said products are not available off the shelf.We depend on you to deliver it to us.I maybe just a homemaker, but i wanted to bring to notice this experience, so that we as customers can see a more smoother working of things, and a lot more to be desired from the service centres around us.And also nobody who after buying IFB appliances have to suffer the way i have had to.Thank you.

I am sumit tokle from mumbai. and i bye IFB washing machine on 25 of september. And it is not working very well i.e. it doesn't start the channel for any request...


so plz replu me as soon as possible...

Dear Sir
I purchased IFB WASHING MACHINE from Ahmedabad a-one electronic maninagar on 12/10/2008 .For demo I follow for several times to comany .Enggg has not given complete demo.As it is fully automatic engg.Instructed water leve to be controlled by manually. Dryer function is not working in new brand machine.
Senior staff of ahmedabad office has not respond my e-mail answer
company missleading the customer .i request you investigate the issue and Replace the machine or give back my rs 12000/ back.

resolve the matter

thanks
Hemendra dave

IFB WASHING MACHINE — Poor,non existent service

My washing machine under AMC got weird sound on 8th jan. 09 I lodged a complaint.Inspite of repeated complaints, tel. calls nothing happened for 2 months.I got in touch with vendor(Pankanj electronics), who were helpful.IFB called to inquire and when we told our problem stilll nothing happened.Finally after calling vendor again, I got the no. of Manager whom I called and then finally it was repaired about 10 days back (almost 3 months after i lodged 1st complaint). It worked fine for about a week and then it started leaking water, I lodged another complaint on 30/3/09 but so far nobody has bothered to call or visit.It is lying unused!

IFB is the worst company I have ever used a product of, not only are they negligent in their post sales service but are incompetent and rude.

I will never advise anyone to buy any product of IFB

CUSTOMERS BEWARE

I have bought a dishwasher IFB-Zephyr EX which was installed after four months of purchase that too after threatening to take the company to consumer court.The service centres have executives who do not have a clue on how to address the customers problems. They keep saying they are sorry and will get back to us with a solution but never do so. The detergent and softeners are never supplied on time (average waiting time is three weeks to one month) None of their senior executives are ever available on phone and e mails are not responded to

I have registered a request for detergent supply two wweeks back and after calling up five dofferent people and wasting a lot of time and energy it has still not reached me.

I am taking the company to consumer court and would like to request fellow consumer friends who have been harrassed similarly to follow the same. If all o[censored]s join hands we an force the company to either provide quality services or close its office

regards

I completely agree that after sale service and also the quality of products of IFB are very very very poor. They genuinely think that with good advt./ publicity with stars etc. they can easily befool the indian customers and not without giving good quality and service. I bought a fully automatic washing machine (6563) but after only 7-8 months, it started giving tourble terribly and it is almost 4 months and after registering so many complaints (Nos. 4974473 Dt. 21st August, 4937210 Dt. 14th August, 4769571 Dt. 11th July and 4574166 Dt. 30th May 2010), the fault could not be rectified till date. Not to speak of concerned persons at authorised service centre, also, there is absolutely no use to talk to the executive of the company (Ms. Anikta, Ph: [protected]).


Sanjeev
[protected]


I suggest NEVER EVER go to buy this company's product.

donot make the mistake of purchasing IFB gadgets . Equipments are good but service is non-existent. Moreover, they appoint crooks as service centres who spil the machines .
This is a Kolkata based company, heavily unionised, so not bothered also