IFB Industries Complaints & Reviews

Hi,

This is my second mail that i am sending to IFB till now no person form IFB has come. The sevrice level is very bad no responce. You need to call the call center 100 times to get the job done.

Hi,
On a very bad situation, I am writing this mail. I had purchased IFB washing machine on 22-March-2009 and it has been delivered on 23-March-2009.
On 24-March-2009, morning, I got a call from IFB guy ([protected], don’t know the name) that he is planning to come home for installation. Then, I ordered IFB Stand with wheeler and Washing machine cover. In the after noon, the guy came to my home for installation and demo with empty hands. Due to power cut, the machine was not able to run. He waited for 15Min’s and left. Let me describe him, he was listing music, little talk with us and explanting the details, if we ask our self. Finally he left after 15Mins and he said that he will be back next day morning with Stand & Cover. From that day onwards, when I call him, he simply say will come in another 3 hours, afternoon, evening before 5PM, then finally says tomorrow. This conversation going until[protected] afternoon 4PM, and then when I tried to cal him from my mobile, he is picking the call. Then I made a call to customer care and informed the same with Thilagam. She has given Manager Velu’s numbers like [protected]/28530796 which are not working at all (I informed the same to customer care the same day, but not yet updated the numbers till now ). Then immediately I again called customer care and lodge a complaint 2862000 and I got another another contact number 30585162, name is Mariyam. And got the confirmation that they are going to take high priority and will resolve the issue by EOD (i.e on 26th itself). I tried nearly 5 times to that Mariyam’s number for 2 days, but strangely, no body is picking the call, even now also. From that day onwards, I am calling to customer care and they are telling will resolve the issue, some body (different people, different numbers) will call me and telling that will come tomorrow. 4 tomorrows were already left from 26th. And today, again I got a cal from Robert ([protected]) and said the same thing will come tomorrow. I don’t know why the persons are taking this much amount of time to resolve the ticket. As usual, today I made cal to customer care and informed the same, as usual they are telling that will take the higher priority and will resolve the issue. And I got one higher manager’s number named Srinivasan – [protected]… I called him, but due to his busy schedule, he didn’t pick the call and after 5 mins, I got a message a from Srinivasan that he will cal me later. So, I sent a message to him briefly about issue with ticket number.

I really fed-up with IFB Service. If IFB is talking 10 for installation, I don’t think I wont get the 2 years warranty service with proper manner. And I was trying to get the e-mail id of IFB service, straggly, IFB doen’t have any web-site or mail id for proper communication.

Really, I am thinking about my wrong step of purchasing IFB Washing machine… I am planning pass the same information to all of my friends and aware them about the IFB services.

sir, <br />
i regret to infom you that due to the poor service you will lose many old and valuable customer.I am buying you products since 20 years but this time i am very upset because of the poor service.This time i have decided not to buy any ifb products.There so much problem regarding the service that even though i have reminded them many times but still nothing has been done.<br />
i hope something will be done.<br />
<br />
Thank you, <br />
Sonia Mehra<br />
Kidar Sons LTD

To,
Mr. Mehta

Sub: - IFB WASHING MACHINE Customer Service complain no 2848310

My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.


Pawan Saraf
Surat (Gujarat)
[protected]

complaint no. 3341488. leakage of water. no body attended

I HAVE A 6KG DIGITAL WASHING MACHINE NOT UNDER AMC AND I HAVE NOT YET RENUED IT BECAUSE THERE IS NO POINT IN PAYING THE COMPANY FOR THE WORK THEY DONT DO.MY WATER INLET PIPE HAVE BEEN BROKEN,AND DESPITE OF MAKING THOUSANDS OF CALL TO THEIR SERVICE CENTRE THERE IS NO RESPONCE.MY LAST COMPLAINT NO. IS 7729 MADE ON 15TH SEPTEMBER 2009.I WOULD LIKE U TAKE SOME AGAINST THE COMPANY BECAUSE NOT ONLY ME BUT HUNDREDS OF CUSTOMERS ARE UNSATISFIED WITH ITS SERVICE.ONLY SELLING PRODUCTS IS THE AIM OF THE COMPANY. I THINK ITS HIGH TIME THAT IT SHOULD BE SHUT DOWN.

same has happened to me too. thousands of phone calls. no proper reply.simply delaying. 2 months are over, since i register the complaint. very poor service.

Dear Sir,


This is with regards to the purchase of the IFB washing machine on 17/03/04 ,reference no.BBY/WM/1210.

Since the purchase of this machine till to date, we have spent approximately Rs.26,000/- just for repairing ,replacing spare parts and contracts.

We also had an AMC contract from 23/9/2009 to 22/9/2011 for the same washing machine but the company does not keep track of the customer service contracts. In my absence my mother in law who is a senior citizen was asked to enter another AMC that is from 06/11/10 to 05/11/12!!

Now, my IFB washing machine is not functioning since thursday I.e.Jan 13' 2011. We lodged a complain on Friday morning , January 14,2011 . No
engineer/ service person has come. I have called the service centre 5 to 6 times but no avail. I was asked to speak to a certain Mr. Adnan from Lucky Services but to my utter shock not only was he extremely rude to me. But was also ok with the idea that I do not buy any IFB appliances in the future!
We also tried to get in touch with a senior IFB exec but was unreachable or did not answer our calls.

I am in dismay with the way consumers are treated in our country, by your company representatives.We request some urgent senior intervention into this matter , we need this machine to be attended at the earliest and also our double AMC charges paid refunded.

Jigna Chheda

Dear Sir,

I am sijukrishnan from muvattupuzha,kerala.I registered a complaint regarding my ifb elena washing machine and the complaint number is 8038309 on 10.1.12.Nobody attended the complaint till 17.1.11.The complaint was attended by the ifb customer service unit at muvattupuzha run by Mr.SANAL(Mob. no.[protected]).At first he was not ready to give onsite support.After repeated request in customer service centre ,he came to my home with an old drum in his hand for replacing the existing one.The covers of the drum were not with him and he was claiming that the drum is new but it was actually covered with soap powder and rust in some place.So i called customer care again and they gave the number of Mr.Bastin([protected]) but he was supporting Mr.Sanal.I asked him why the covers of the droms were removed earlier but he has no answer.He was even not ready to inspect the drum and instead he wea simply supporting Mr.Sanal....I can simply get it corrected in a local shop for Rs.2000 ,but i preffered genuine parts from IFB....But due to thus very poor customer support,i will never buy or recommend any IFB product in furure.

thanks+regads,

siju krishnan

it does not spin

after washing it does not spin and shows E4.I OPEN lid AGAIN n again, but no result.

washing machine digital 6 kg

door is not closing

IFB FULLY AUTOMATIC — POOR SERVICE OF CO.

SIR I HAVE IFB MACHINE ....THERE IS SOME PROBLEM IN IT .. IREGISTERED ACOMPLAINT ...BUT YOUR COMPANY'S SERVICE IS SO POOR... BEFORE IT I HAVE USED SAMSUNG &OTHER PRODUCTS THEY ALWAYS SOLVED PROBLEMS WITHIN 24 Hrs ....BUT THE SERVICE OF THIS CO. IS GIVING ME AN UNPLEASANT EXPERIENCE....IT FORCED ME TO NEVER SUGGEST ANYBODY TO PURCHASE THIS CO. PRODUCT-----S P SONAK SANGRUR PUNJAB

I have bought a dishwasher IFB-Neptune, a month back.Suprisingly its not the machine that is giving problems, it is the service centres here in gurgaon who refuse to supply the required detergent S and salts.Its been 3 weeks, they either keep saying, we will call you back regarding this, or, nobody to deliver it, or, tomorrow it will reach you, or its out of stock.I have called the different telephone nos. given to me, of the centers in gurgaon, bangalore.Asked for numbers of seniors, their nos.proved to be unreachable.Mr.Inderpal's no. is out of service, Mr. Bhuvaan Joshi's no., there is no answer, as he is on sick leave and nobody is left to take charge in his place.
For your appliance, performance of which i have been giving lot of positive feedback, sorry to say has left a very bitter experience regarding the availability of detergents/salts.
Few minutes back, the detergent and salt has reached me after lot of harrasment and time.Upon being asked about the reason for the delay, I was told that they concentrate more on repair services and not on delivering these products.That is truly an insight to how things work after we buy an appliance for which the said products are not available off the shelf.We depend on you to deliver it to us.I maybe just a homemaker, but i wanted to bring to notice this experience, so that we as customers can see a more smoother working of things, and a lot more to be desired from the service centres around us.And also nobody who after buying IFB appliances have to suffer the way i have had to.Thank you.

I am sumit tokle from mumbai. and i bye IFB washing machine on 25 of september. And it is not working very well i.e. it doesn't start the channel for any request...


so plz replu me as soon as possible...

Dear Sir
I purchased IFB WASHING MACHINE from Ahmedabad a-one electronic maninagar on 12/10/2008 .For demo I follow for several times to comany .Enggg has not given complete demo.As it is fully automatic engg.Instructed water leve to be controlled by manually. Dryer function is not working in new brand machine.
Senior staff of ahmedabad office has not respond my e-mail answer
company missleading the customer .i request you investigate the issue and Replace the machine or give back my rs 12000/ back.

resolve the matter

thanks
Hemendra dave

IFB WASHING MACHINE — Poor,non existent service

My washing machine under AMC got weird sound on 8th jan. 09 I lodged a complaint.Inspite of repeated complaints, tel. calls nothing happened for 2 months.I got in touch with vendor(Pankanj electronics), who were helpful.IFB called to inquire and when we told our problem stilll nothing happened.Finally after calling vendor again, I got the no. of Manager whom I called and then finally it was repaired about 10 days back (almost 3 months after i lodged 1st complaint). It worked fine for about a week and then it started leaking water, I lodged another complaint on 30/3/09 but so far nobody has bothered to call or visit.It is lying unused!

IFB is the worst company I have ever used a product of, not only are they negligent in their post sales service but are incompetent and rude.

I will never advise anyone to buy any product of IFB

CUSTOMERS BEWARE

I have bought a dishwasher IFB-Zephyr EX which was installed after four months of purchase that too after threatening to take the company to consumer court.The service centres have executives who do not have a clue on how to address the customers problems. They keep saying they are sorry and will get back to us with a solution but never do so. The detergent and softeners are never supplied on time (average waiting time is three weeks to one month) None of their senior executives are ever available on phone and e mails are not responded to

I have registered a request for detergent supply two wweeks back and after calling up five dofferent people and wasting a lot of time and energy it has still not reached me.

I am taking the company to consumer court and would like to request fellow consumer friends who have been harrassed similarly to follow the same. If all o[censored]s join hands we an force the company to either provide quality services or close its office

regards

I completely agree that after sale service and also the quality of products of IFB are very very very poor. They genuinely think that with good advt./ publicity with stars etc. they can easily befool the indian customers and not without giving good quality and service. I bought a fully automatic washing machine (6563) but after only 7-8 months, it started giving tourble terribly and it is almost 4 months and after registering so many complaints (Nos. 4974473 Dt. 21st August, 4937210 Dt. 14th August, 4769571 Dt. 11th July and 4574166 Dt. 30th May 2010), the fault could not be rectified till date. Not to speak of concerned persons at authorised service centre, also, there is absolutely no use to talk to the executive of the company (Ms. Anikta, Ph: [protected]).


Sanjeev
[protected]


I suggest NEVER EVER go to buy this company's product.

donot make the mistake of purchasing IFB gadgets . Equipments are good but service is non-existent. Moreover, they appoint crooks as service centres who spil the machines .
This is a Kolkata based company, heavily unionised, so not bothered also

IFB washing machine 5Kg digital — Drain pump not working and Display LED malfunctioning

Dear sir,
I bought washing machine 8 months back but today it is not working
Its drain pump is not working and LED display is not ok its is malfunctioning

Washing Machine — untimely service

I had bought samsung washing machine in June 2008. First of all i had to wait for about a month for it getting installed. No one from service center turned up even after so many follow up. Secondly the model I bought seems to be defected because as not even 2 weeks had passed it stopped working due to door unit going out of order. I had to follop up for almost a month for this to be sorted out. And now again there seems to be problem again and no one has turned up after registering complaint. sometimes i feel like throwing this machine and regret for not buying LG. Atleast their service is better than samsung's.

ifb washing machines — not working in adtative

washing machine notworking at adtative function. already complained numbewr 4217705 on 4.3.10 C.ID 889290 TILL now not attend

IFB Washing Machines — complaints not attended

Respected Sir,
My washing machine IFB Industries was not working. So I informed it through the dealer so far nobody attended the complaint still I am in problem for washing my clothes. Please help me in this regard, C, JosephLeo, 61, Balaji Nagar Industrial Estate Post Pudukkottai. (Warranty period finished).
Yours truly,
C. Joseph Leo

IFB Washing Machines — Washing machines is not working from past 1 month has some problem

As i have complaint to IFB that my machine is not working from past one month they had given me the complaint number 5419932 also 2time people had come they where not able to slove the problem IFB Invoice No.[protected] Dated 19.01.2010 pls look in the promblem at the earilest
My Contact No [protected] Abdul.

IFB Senator Washing Machine — Non working of Machines

My IFB Senator washing machine is not working for two months. These service people are very first when your AMC is due. Some Mr. Rajinder who came to our house for the AMC, whom i contacted first for the rectification of the machine. then he sent some one to check the machine but nothing was done. Afterwards i officially lodged the complian on 2nd November, 2011. My complain no. is 7542414. But after that no body has attented the machine. Two times i visited the local office at Okhla. But no results. Now i am cleaning my clothes of my own. I am a by pass surgey done heart patient. Whom shoula i go for complaint to the next step. I send a mail to the chairman of the company also.

I too faced similar drainage smell from ifb washing machine during running.

IFB / Washing M/C — heavy noise due to top balancing weight

The IFB Washing M/c. Model Digital 5.5 Kg, is not even 6 months old, loud noise due to top balancing weight worn-out. Complaint was lodged on 7-9-2011 complaint Reg.no.7107971, Customer ID 2627738,
Technician attended and identified the problem, told the top balancing weight is out of stock and will replace it as soon as the consignment is received. Since last 22 days the problem is not been rectified even after frequent follow-ups. Kindly re-place the m/c only with a new m/c.

On my enquiry with most of the IFB washing m/c. users, it seems the top balancing weight wearing-out problem is very common in IFB m/c. and the company is working on an altranative design.

Inspite of several follow upsthe problem still not yet rectified.I dont know whether this complaint has reached IFB Compny.Expecting favourable action at hte earliest.

IFB Washing machine Model senorita plus — not working

Sir,
I have IFB Washing machine model Senorita Plus.
I have AMC for the machine since June 29th, 2009.
The machine is not working and I am r trying to call the customer care service person for the past 10 days.But there is no response till date.
Kindly look into the matter immeditely and send a person to attend the machine.
Thanking you,
K.Badrinath

I purchased IFB Eva Sx Washing Machine on[protected]. On[protected] company technician came, gave Demo and the very First wash launched and he left my house.

After completion of wash, as per his instructions I tried to unplug the water pipe adopter. The whole adopter came out of pipe.I tried to fit it to pipe, but the screws are not working. I am not able to fit it.

On[protected] I registered complaint with company by phone.

On[protected] company technician came, examined and he said like this: THIS ADOPTER IS OUT OF WORK and THE COMPANY WILL NOT REPLACE IT AS IT WILL NOT COME UNDER WARRANTY/GUARANTY. I astonished after hearing these words.

I invested Rs 26, 500/- for IFB Washing Machine (including accessories)

I think I AM THE FOOLEST PERSON IN THIS WORLD WHO INVESTED Rs 26, 500/- for washing of just 5 pairs of dress.

IFB Elite Washing Machine — Water leakage- Brand new machine

New washing machine not usable from the date of installation(28th June 2008) since it is heavily leaking.Very poor service from their service team.

IFB WASHING MACHINE — dead machine, deaf company

one fine day my washing machine, all of a sudden was dead, there was no current in it.Immediatly i complained and he gave me the complaint no. 2732708 and promised me that it will be attended in next working 48 hrs. but till day noboby has come. What should i do . People at local office do not listen. like company they also make false promises.LIKE COMPANY LIKE EMPLOYEE.

IFB Elite Washing Machine — Very Poor Services

I am Staying in Coimbatore. I have purchase IFB Washing Maching from Viveks.Ten days before[protected] i have complient from Viveks that the washing machine has not spinning. From there they have complient to IFB Service center. There is no respone for a week, day before yesterday[protected] again i have call and complient them they said we have sent them today.yesterday[protected] again i have called him they said we have already sent praveen but no one has came. then on 25-11-09 i have called to the IFB Service Center Coimbatore Rajagopal has spoken and no proper respond from him and again i have call to the Shankar the manager of that IFB service center and from him also no proper respond.There is a very poor service from IFB.Previousely i used to recommend to my friends for IFB Washing machine but from now no more recommendation for IFB washing machine.

IFB Elite Washing Machine — Pathetic Service

This is with reference to complaint 3583867 raised in the month of end October 2009. My washing machine developed a snag in the month of October (when my machine was under warranty), I raised a complaint and one of your service executives came and fixed the problem saying everything else was OK with the machine, 2 weeks down the line, the machine stopped working with the same fault (when the machine was not under warranty), when we registered the complaint again, an executive who attended said that we had to change the Front load and front ring. I raised this as a complaint then querying how come this was not identified when the machine failed with the same problem two weeks ago, he was not able to give me a satisfactory response. There were some discussions on who will be bearing the cost of replacing the spare parts. I have tried in vain to gain the attention of your service executives for numerous days after this incident. After being completely frustrated with service, I decided to call up the customer care (??) executives again requesting them to first attend the problem with me paying for the spare parts (This happend in December 2009) but Alas! This too has fallen on dead ears!! I have been calling up without fail to Saravanan (ph no: [protected]), I am told he is the supervisor and he has not yet resolved the problem. I have bene given the reason of delay is the out of stock of one of the spare parts!! How can this be the case? Do you really care for your customers??? I have been kept waiting for 4 months, spent numerous time and money on useless calls to your customer care executives (Saravanan) and everytime I am been given false and fake promises of the problem being resolved within a weeks time, but to no avail. The last conversation I had with him was on 27 Feb 2010, when he promised to sort everything out by 12 March 2010, but I haven't heard from him since then.

We chose IFB because you were the leader in the brand of washing machines, I am now made to think that this was the biggest mistake from my side. Don't you manufacture spare parts? Are you planning to closedown?? Is the company bankrupt? I have advised all of my friends and relatives to keep away from IFB products, because the service is pathetic and any complaints always fall on deaf ears. Is there anyway out?

Hi I am Shrihari Deshpande from Mangalore I am having Elena Washing machine. Recently, i am facing problem of huge water leakage from the tub and frequently driving belt disconnecting from the drum. So, ifb people may suggest me whether to get repair it or dispose off the same.

Thanking you,
(My E-mail ID: hari.[protected]@yahoo.co.in)

IFB — Bad Washing Machine

Hello, I have a fully automatic IFB washing machine. The warranty had finished. In Early Sep 2010, the washing machine stopped working. We registered a complaint and the mechanic arrived pretty soon. he suggested that we buy new warranty which would be beneficial for future as well. We paid Rs 3300 for new warranty and he advised that we should register our complain after 20 days of purchasing the warranty. The warranty was purchased on 29/09/2010. We then registered our complain on telephone on . The mechanic arrives a week later and confirms that some parts needs replacement and that he will be back in a couple of days to replace all the parts. It has been that day and today but no one has showed up

I am facing a lot of hardship due to this. My daughter is very small which makes it very difficult for my wife to do the washing and also take care of her. My mother of course cannot do the washing . I am very frustated with this situation i am in. The details of the inetraction are :

Consumer ID with IFB - CD-277957
Compain Number - 5524867
Warranty receipt Number - 11905
Warranty Book number - 239

Please look into this as matter o[censored]tmost urgency and have this issue resolved. I can be contacted at [protected].

Thanks

Amrik Singh

IFB WASHING MACHINE — No one turning up for installation

I bought fully automatic IFB machine from one of the "Next" outlets in Gurgaon on 15/8/08, but inspite of frequent follow-ups with Dealer no one has turned-up for installation. I had heard about IFB's poor service, but in my case the story is yet to start. Future buyers : Buy at your own risk !!!

SERVICE IS VERY VERY BAD

installtion not shown

IFB WASHING MACHINE — re installation

dear sir,
my previous complaint to reinstall ifb washing machine at new residence at
trivandrum is settled so kindly cncel it as settled.

IFB WASHING MACHINE — NOT ATTENDED FOR INSTALLATION

MY COMPLAINT NO.4768136 CUST CODE.2377085
I have purchased a washing machine model No AW 60-8061 on 10.07.2010 from the dealer M/S Sri Kalyani, Sukhnivas building 8-1-416&417, RP Road Secunderabad Hyderabad. The dealer has convinced me to purchase the IFB fully automatic model washing Machine when I am going for another company which Iam using for the last 15 years which is semi automatic. I purchased the above model and the dealer informed me that the company technician will come and install the machine and advise the operation. From the dealer itself I have contacted the phone no.[protected] and company executive has noted my particulars and given the above reference number He also told that the mechanic will attend & install within 24.hours.but to my surprise nobody visited tome till now. This is for your information and request you to resolve the problem immediately to avoid further complaints.
From. [protected]@ yahoo.com.

IFB/ microwave & washing machine — complain not being attended

Both my IFB micro wave and washing machine are out of order for the last 15 days. I complained to IFB complain centre [protected] on 5th. November for microwave and 6th. November 2010 for washing machine which is still under warranty. On 13th. one person from IFB came and after examining the microwave and intimated me that the door spring is broken and he assured me that it will be replaced on 15th. November. Till date i.e. 21st. November he has not turned up.
As regarding the washing machine the man made some adjustment and the machine started spinning and he told me that now the machine is OK. But next day when I tried to wash clothes I realised that although the machine is running but in its usual speed and then started to make a metalic sound and I immediately stopped the machine. After that I again complained and am still waiting for their man to come and attend it.
From 16th. November till date more or less everyday I have registered my complain with the above mentioned complain centre and every time I have been assured that action will be taken but nothing happened. I am at a loss and don't know how to deal with the matter. Will some one please advice me how to proceed in this matter.

Chandan Roy
[protected]@yahoo.com

NOT ATTEDED FOR INSTALLATION

I have purchased a washing machine fully automatic from GIRIAS bangalore on 18th AUh 2011 and they also told that the mechanic will attend & install within 24.hours.but to my surprise nobody visited tome till now. This is for your information and request you to resolve the problem immediately to avoid further complaints.


Regards,

vnsanyasirao
c/o 408, krystal vista apartment, kempanna main road, vignan nagar, marathahalli post, bangalore-37

From
Venkatesh Mahendra
No 1000, 2nd cross 12th A main
Indiranagar
H A L II Stage
Bangalore 560008
Ph 25216172
Mob [protected]
AMC No 2773, ICR No 5763 Dated 16/07/09


Hi Sir,

This is Mahendra from Indiranagar. I have bought a IFB Washing Machine from Pai International Indiranagar before 26 months. I am under AMC for this mahine. Your people have collected the AMC charges for this year. When we had complained about the problem, they have send more than 4 service personels to the house but could solve the problem. Please do something for this. I am getting lot of calls from my house for not getting this machine repaired. I am fed up with it. I really regret buying the IFB washing machine product. Please attend it immediately.

Regards
Disappointed Customer of IFB
V Mahendra

From
Venkatesh Mahendra
No 1000, 2nd cross 12th A main
Indiranagar
H A L II Stage
Bangalore 560008
Ph 25216172
Mob [protected]
AMC No 2773, ICR No 5763 Dated 16/07/09


Hi Sir,

This is Mahendra from Indiranagar. I have bought a IFB Washing Machine from Pai International Indiranagar before 26 months. I am under AMC for this mahine. Your people have collected the AMC charges for this year. When we had complained about the problem, they have send more than 4 service personels to the house but could solve the problem. Please do something for this. I am getting lot of calls from my house for not getting this machine repaired. I am fed up with it. I really regret buying the IFB washing machine product. Please attend it immediately.

Regards
Disappointed Customer of IFB
V Mahendra

Dear Sir,
This is to inform you that IFB people do not take complaints seriously.I have complaint regarding my washing machine T2000DX.which stopped working as there was some short circuit inside.I was told by your customer care that it will take 48 hours to attend this complain.It means that if a machine catches fire due to short circuit and if person dies till you will send your engineer after 48 hours.I have gone through your site which states that lots of customers are not satisfied with your after sales.I would like to take this case legaly.Pls reply at earliest

Pls visit, the machine is malfunctioning at
b-236,
salora vihar,
sector 62,
noida-201301,
u.p.

I have purchased one Elena model IFB Washing Machine - 3 months back. The front door rubber covering sensation does not work properly which creates inconvenience. This is not expected from a brand like IFB. I had purchased the machine with very high hopes. Regret to say- it did not stay upto my expectations. Would appreciate if some service engineer could be sent to my residence to get it checked across..

I Have IFB washing machinefrom som time. Now some problame in spining high noise so Can you send me your othories service senter in ANAND city (Gujarat)

our iFB washing machine not working
kindly come and service the machine .

Regards
k Ganesh

My IFB Washing machine produces noise from the water solenoid valve during operation.I have booked a complaint with the customer service one and a half months back.They promised to send their service personel with in 48 hours.Since no body was deputed for service, once again i contacted them over phone.they gave me a cell number of chennai sevice centre.But no body is attending the phone.Even after booking the complaints repeatedly for more than 4 times with the customer care centre no body is bothered.Really iam frustated and i have never seen this type of worst serveice from any of products which i have.Surely here after i wont buy any IFB products in my life time.

My IFB Washing Machine is not working proper .
Request to service Guys to call me at 0 [protected] for service call .
Preferred day : Saturday / Sunday

My IFB Washing Machine is not, because pipe & connectors attached to it has been worn out / damaged.
Request to service Guys to call me at[protected] for service call .
Preferred day : any day

Please note the correct contact no[protected]
Inconvenience is regretted.

Service is not satisfied.

please send your representative for fixing of washing machine after calling at [protected] in indirapuram

Dear Sir,

I have purchased IFB washing machine last three years back it was running good but just one month back there was a problem in front door rubber and diyer. i am staying in allahabd (UP) I am not getting any service station their, please inform me about the service station in Allahabad its urgent.


Ritesh Mallick
[protected]

I totally agree. IFB service is the worst. AMC is just fooling public. I am waiting for the last 10 days for my washing machine to be repaired. No response.

I will never agian buy an IFB machine, nor would I recomment tit

Please Tell Service Centre In Hyderbad & Phone Numbers

my IFB washing machine working at 19, MA Farm, Kallekulangara, Near SBI, Palakkad-678009, Kerala
(Tel No. [protected]) not working. Please arrange your Mechanic.

sam

I AM USING IFB WASHING MACHINES FOR MORE THAN A DECADE. I WANT TO KNOE YOUR SERVICE CENTER AVILABLITY AT SALEM TOWN /TAMILNADU. KINDLY GIVE THE CONTACT NUMBER AND CONTACT PERSOC ETC.,

my IFB washing machine is not working since last four months.i had registered complaint on phone at nasik service center(maharashtra).technician came on 25th of feb with used spares to fix the problem.
i didnt accept that spares, so he told me that he will come with new spares within day or two.yet he has not returned.since then i try to call at srvice center no.but now they dont respond.
pls send technician to fix the problem.my cell no. is [protected].

The AMC service offered in Chennai is the worst I have ever seen. They simply dont attend calls and even if they attend calls midway they cut off the lines and keep the mobile switched off. Very bad attitute. My washing machine is out of order since 2 months and absolutely no response from these guys. Iam thinking of taking the matter legally if my machine is not repaired immedaiately..


Will never buy IFB appliances henceforth and will never recommend this product to others.

The AMC service offered in Chennai is the worst I have ever seen. They simply dont attend calls and even if they attend calls midway they cut off the lines and keep the mobile switched off. Very bad attitute. My washing machine is out of order since 2 months and absolutely no response from these guys. Iam thinking of taking the matter legally if my machine is not repaired immedaiately..


Will never buy IFB appliances henceforth and will never recommend this product to others.

Can anyone give the service centres information in Bangalore...

my ifb diva price is 9000rupees. now one small part not working properly within 15 momths. the service personnsl tested the machine.he said service charges for the defect rupees nearly 2000. totally ifb one of the worst machine in the market.please dont recommond any friends for ifb.

I have purchased senator washing machine one year before. since than highly dissatisfy wtih the services of your service eniggnieer services and behaviour. Washing quality is detoriated day by day as well as water is comming out purfusely. Number of request in terms of calls has already been made at your customer care number as well as to the area manager, may be their is some problem in the machine. kindly either replace it or overcome the problem.

seema gupta
gh-4/51, paschim vihar,
new delhi-110063

I have purchased senator washing machine one year before. since than highly dissatisfy wtih the services of your service eniggnieer services and behaviour. Washing quality is detoriated day by day as well as water is comming out purfusely. Number of request in terms of calls has already been made at your customer care number as well as to the area manager, may be their is some problem in the machine. kindly either replace it or overcome the problem.

seema gupta
gh-4/51, paschim vihar,
new delhi-110063

I have purchased senator washing machine one year before. Since than, highly dissatisfy with the services of your service engineer services and behavior. Washing quality is detoriated day by day as well as water is coming out profusely. Number of request in terms of calls has already been made at your customer care number as well as to the area manager, may be, their is some problem in the machine. Kindly either replace it or overcome the problem.

seema gupta
Gh-4/51, paschim vihar,
New delhi-110063

I had gone for a insurance for around Rs 2500/- for my IFB washing machine. More than 2 months have been passed and no response is there. The machine parts had to be exchanged which are not working at all. The executive had taken the money and gone assuring it will be repaired in 1 mth. The worst services provided are with IFB Lucknow.

Dear Sir,

Our wasing IFB washing machine was taken to service centre after inspection at home. They concluded that it requires replacement of front door seating ring of (cement like material). It was taken to the workshop on 28th May 2009 and till date it was not returned back to us due to the reason that spare part is not available with the service centre.Our washing machine is only 11 months old. Our complaint number is 3071151.I recide at Nallakunta, Hyderabad. Kindly act on my complaint urgently.

Regards,

B.Srinivasa Rao

I AM RESIDING IN SALEM /TAMILNADU . MAY I KNOW ANY SERVICE CENTRE IS AVILABLE IN SALEM TO SERVICE MY FULLY AUTOMATIC IFB WASHING MACHINE.MY MOBLIE NUMBER:[protected]. LAND LINE:[protected]

very very irresponsible and poor sevice.

address of your authorised service center at Rohini, Delhi'

we want an Ifb washing mechine stand so please givve us the contact number

we want an Ifb washing mechine stand so please givve us the contact number

my IFB washin machine is not working...i kindly request u to mail me d sevice centre contact number in guwahati...thank u..

I am jitendra karambelkar staying at vapi. My IFB washing machine is not functioning well. I want to repair the machine & i want the details of authorised service centers details at vapi - Gujarat
Contact no. : [protected]

After reading the comments just I called the service center in Ulsoor, Bangalore and the people are not readdy to listen after 5 calls. If this is the case its not good for me to go for the IFB Product

I have purchased a microwave of IFBvide sl no. 3165681. The microwave oven is not functioning properly since its purchse in Oct'2008. The two times complaint was attended without any improvement. The customer care no.[protected] is unreachable. No body is picking up the phone on [protected]. The warranty is going to expire within 1 1/2 Months. I think I have purchased a junk from a compnany of the sature of IFB. Very bad product of IFB . I request IFB either to attend my complain immedaitely or replace the same.

Else as a poor indian customer I have to reamain silent or procced to lock horns with IFB in consumer court which is a very long process for mere a investment of Rs. 11000/-

B.K.Gupta
M-[protected]

IFB WASHING MACHINE — Repair n service

Purchased a ifb washing machine on 22nd augast 2008.the machine is not working since last one n half months..there is reoaeted complaints n follow up...but no solution..theres is only excuses..i am fed up woth this machine and wish to buty a new one..but i do not know ...what to do with this machine in hand...

i bought ifb senator 3.5 years back. it had some motor problem in last febi.e feb, 08. i spended 5 five thousnd for replacing the motor and also took AMC. now again it is coming up with new problem as its drum is making some voices and aslo there is current in the machine .i have got 2 years of daughter so it very dangerous. i am calling custor care no. for last 10 days no one is picking on the other side. please suggest me what i should so to suught out this problem.
bhavna malik
c-18, sector-41,
noida

iwant a ifb descaling powder where can i get it?

Pipe conection has been broken and plz depute someone to replace it

i have IFB washing machine model no. EX + under AMC no.178980.
i have already registered my complaint with the concerned department on 9th oct.
my complaint no. is 3603316.
but its sad that there is no response from the service center even after calling them
umpteen number of times.
i have been made to run from pillar to post but the customer care keeps transferring it to
the service center and they in turn to the customer care.
kindly look into the matter as it is getting very inconvenient .

I am IFB customer since last 7 years. My customer code is 986876. I have an AMC contract for my IFB washing machine no - 8902.

The IFB service is worst, IFB people do not take complaints seriously. On 02 Oct I made a complain docket no 3445436 which was attended after several days. They somehow fixed the issue but the problem reappared after 10 days. We again made a complain on 21st October 09 docket no 2650417 but no one bothered to attend. We called them several times but they just igore the calls. We are now at there mercy.

Regards,
Subhashis Kundu

I Have IFB washing machine from past 3 years. Now some problem with the m/c. it is spining with high noise . can you send some one for service..

SIR/Madam

i have complained 29 oct2009 about my washing machine (Machine is in Faizabad ), the machine is not working since last one n half months..there is reoaeted complaints n follow up...but no solution..theres is only excuses..i am fed up woth this machine and wish to buty a new one..but i do not know ...what to do with this machine .
Please advise

ASHA kedia

Address 314 rikabganj kandari bazzar near manucha degree collage
FAizabad
224001
[protected]
[protected]
[protected]

I bought IFB (serana model) washing machine one week back. Nobody is reponding for my call to give demo. This is worst. I never expected this from top rated company IFB. Please help me in this regard as earliest. My contact number : [protected], tirupati.

first there is no service, and then the machine is not working properly and this machine always has some or the other problem

I used ifb total automatic front loading machine last 13 years. I want to do its servicing.
Please let me know the cost of serviceing at Pune. Nigadi Pradhikaran

sir hamari washing machine karidne ke bad abhi tak koi bhi service nahi mil raha hai
aapki compny se 12 w/m purchese kia hai


shivani
25 rangoli complex
near salimar hotel
station road
bharuch (gujrat)
mob.no. [protected]
[protected]

I Have made the complaint 6 Days back. They told the call will be attended within 24hrs. But in the past 6 days, i have repeatedly remembered them thrice.. I don't know what clock they use for these 24 hrs... I don't know why IFB is spoiling its name with its main Product Washing Machine..

Am using IFB washing mach from past 4 years. And the service is so worst. i have put an AMC and after collecting the AMC amount the service rep. didn't bother to turn back for repairing he problem in my W/M. In spite of several calls, we didn't get proper response. in fact the service rep wud ask somebody to attend the call and tell nonsense reason like he is meeting, driving bla bla, , , , never seen such a worst service provider.

Think Made a big mistake by purchasing IFB product...

I am H.Ramesh, I gave compalint on 04.01.2010 to the customer care service about my Exutive Plus model machine have running problem. But no on so far attened the same. I have been repeatly calling the customer care and Excel service station at St.Thomas Mount, Chennai.
Kindly look in to this and do the needful
Regards
H.RAMESH
[protected]

I received some time back a SMS saying the new model of IFB Elite 5kg washing machine can be bought on exchange. We have elite IFB 5kg bought on 9-5-2007 at chennai . Unfortunately we had to shift it to Ludhiana, Punjab in the month of June 2007 I had an extended warranty too. However in Ludhiana I didn't get any satisfactory service. Once they came to install it. Now we are going back to Chennai. I just want to know whether there is still an exchange offer if so for how much we can get a new one. If I give the old one here at Ludhiana will you give the new one at Chennai?

I am nirmal from chennai my friend bought a IFB washing machine in SEKAR DEPOT, VELACHERY they provide the (Damm) machine after the payment of couple of weeks.

after the next 2 weeks the DAMM MACHINE getting worse in its circuit board. We logged a complaint on both IFB customercare and SEKAR DEPOT (where we purchased)... till nobody came(After 2 weeks of complaint).

I Said its an ultimate DAMM MACHINE and the company too.

I feel more to say...in consideration of the brand i leave now();

Hello sir our washing machine was not working from last 1month i called to your service center no one is response to our call also my complaint number is 4571684. my Id number is 2329003.

I too agree on the same. We bought a IFB washing machine for Rs. 18000/-. Within 3 years we developed problems with the machine. Spinning failed half way through the washing. On repeated complaint, a person came and fixed the problem with a cost of Rs. 5000/-. Now the washing machine makes a loud noise.

In short, instead of paying such a huge amount for an IFB washing machine, it is better to buy a washing for Rs 6000/- odd, and then use and throw them once every 4-5 years.

Atleast you have a new product (and hopefully an improved one every time you get a new one), rather then paying a phenominal price for an IFB product that gives you more trouble then does good, and keeps digging into your pockets after 3-4 years and then more frequently after that.

So take this as a sincere advise and dn't buy an IFB product.

I think this is the worst service center ever. I have taken AMC service where I was forced to take it by one Mr Shiva who said that it would be much easer. But after that its nearly 5 months since I gave a complain and no one ever came or even called to check. I still have the complain numbers and that too 3 or 4 of them and still no answer. worst worst service ever...

Worst Worst Ever. Service is hopeless in Chennai don't ever get an AMC if you get that you'll never have any service done cause you've already paid for it and they will take your complain lightly. One Mr Shive had forced me to take the AMC and its 4 months since I've complained and having 3 complain numbers in hand and still no one to come or even call... the worse service .. don't ever buy IFB cause the service is just hopeless

Sheila

Hi,

I have very bad experince in IFB Washing machine.
In my machine just the switch was broken, I put a complaint with number 5060220.Service3 person came after a week of my complaint and took the total board.Now they are saying we sent the board to GOA for replacement and it will take some day.That some day becomes 2 WEEKS for me.
PLZ dont buy IFB...

MY contact details are
Pradosh
[protected]

IFB is no longer the best washing machine brand. After Bosch left, their engineering and service quality have become abysmal, so much so that all new buyers are facing problems as soon as 6 months and dumping the product within 3 years. This is a major waste of money. Advising consumers to stay away from IFB for now !

we have experienced the same attidute of IFB personnel at Goa. The mechanic sent cannot identify the make of the washing machine. The washing machine has not been set right for past three months inspite of various calls made at the call centre and local office at Goa. (shri Shailesh).

If this is the attitude for a person, who has three washing machines, one dishwasher and one dryer of all IFB makes, I feel pity on all the other IFB customers. Yesterday, after calling the call office in disgust, they once again gave me the number of Goa office and Shri Shailesh said he would ensure that the mechanic would report before 12 noon today i.e. 12th October 2010. Till the time of sending this email, the mechanic has not reported. Only God can help your Company. This is a customer of 20 odd years standing. If this could reach the General Manager of IFB or the Director or the Chairman of the Company and he could intervene, I would be grateful.

Regards,

Esteves
Solva, Raia
Goa
mobile No.[protected]

We have purchased IFB Wasing Senator 6 kg Sr.No.78941on 26/06/2010 from Reliance Digital, Nasik Maharashtra. The same is delivered on 27/10/2010 and Service Engineer came and installed on 28/10/2010 satisfactorily. Please inform / suggest the followings -

1) We heard that there are more models in 6 kg. But what we have purchased is is it Ok compare to other ?
2) Noice is more. Earlier we were using LG 6 kg. But no noice was there like PIN DROP Silence. IFB Machines are noisy ?
3) It takes 2 hrs for washing. Is there any criteria that for How many cloths it tales how much time. Pl.inform the parameters for the same
4) Inform us the service center address in Nasi Maharashtra

Awaiting for reply very soon

Regards K rishna R Dashpute
Nashik

Same here.I have made a complaint 20 days back.A technician did come, but did not resolve my problem, instead lured me for AMC & took Rs.3000.For the past 20 days I am exhausted physically & psychologically ringing them up.But in vain.My machine is dead!!I really don't know what to do.Can anybody suggest me how to apply for consumer court????

my IFB washing machine is not working since last one months.

pl call my no [protected]

a.padmanathan, thiruvottiyur, chennai 600 019
[protected]@yahoo.in

THE SERVICE OFFERED BY IFB IS DEPLORABLE. REGRET HAVING PURCHASED AN IFB WASHING MACHINE. THE WORST EXAMPLE FOR CUSTOMER SERVICE.

we have very bad experience with service. we have made yearly service contract. from last 3 months our machine is not working. when we call to service centre, the serviceman will visit after 15 days. from last 4 months almost 6 times the serviceman came and after reparing the machine, new problem will come within 4-5 days.
But from last 3 weeks after calling several times nobody will come to solve the problem.
After so much bad reviews how the company is so cool? how they get ISO certification? ...rakhi, bombay

i did AMC before 8-10 months but nobody from the company come to give services, i felt person must come 2-3 times in a year to see the working of washing machine even there is no problem in washing machine.
cell no. [protected]
address- mukesh saini
ellora-02, Mahindra city, E-8 Extn.
Bhopal

Hi ALL,

I raised compliant reg IFB waching machine last week and till now there is no response. Kindly stay away from IFB products as the CC people will never attend your problems.Every time we call they say "sorry for the inconvenience caused and your problem will be solved in 24 hrs" but all are in vain.

Please forward this message to your frinds and try to avoid IFB products.

Dear Sir,

I have purchased IFB washing machine last three years back it was running good but just one month back there was a problem.

I registred complaine on 7th January 2011 and Complain No. is 5696421. Sevice Engineer Ne Call Attend Nahi Ki. Call 12th January 201 Ko Phir Ki. Complaine No. 5696421 Di. Sevice Engineer Ne Phir Bhi Call attend Nahi Ki.

13th January 2011 Ko Phir Se Customer Care Se Call Registred Ki. Abhi tak Engineer Nahi Aa Paya Hai.

Plaes Urgent attended the Complained at Bhopal..

I am staying in Bhopal (MP). I am not getting any response from service station their, please inform me about the service station in Bhopal its urgent.

Pathak Sanjeev
[protected]@gmail.com
[protected]@dataone.com

Believe it or not! My IFB washing machine is under AMC; it stopped working from October 2010 and from the time I started sending so many complaint calls, e-mails and letters to all the authorities of IFB that I could find in the internet. But, till now, no use. Although educated, they not even have the courtesy to give an appropriate response to their customers. Now, I have decided to face them legally.

My IFB washing machine is not working, some screws are falling from it and some sort of sand also falling down. Please send the techincian of your company as early as possible.
My cell no. is [protected]

I am staing in bhopal and i try to reach in your coustemer officer but no responce scince three days sorry to say you this is not a company work.we buy a washing machine and we a waiting for engineer till know he is not here. thank you for good service

amitsharma
[protected]@gmail.com

I have been using a IFB washing machine for the past 2 years. When I had bought the machine, I was told that there would be a free service within the first year. Well some person from the service team did call me some months ago (more than a year after the purchase) and told me that he would be coming. But he did not turn up. Then last week, my machine started giving trouble.

I called the service call centre[protected] last week and gave them a complaint. They gave a complaint number and said somebody would call me in 48 hours. Nobody bothered to call. Again I called to follow up and this time, one of their incompetent representatives told me that the complaint number has not been registered and after my constant questioning hung up the phone on me. I called in again and i spoke to another representative and she said that I am raising this issue with my manager and somebody will certainly call you in the next 24 hours as my clothes are still stuck in the machine.

Guess what, nobody bothered to call. And for the third time I called in again in a space of two days and I speak to the manager this time and she said she has no clue why the complaint wasn't attended to and said she will escalate the matter to her manager and gave another assurance...

Just cannot believe the level of complacency and utter disregard for customer satisfaction. I was advised that the service of IFB is pathetic in Chennai, but did not pay heed. I am now rueing that decision of mine.

This is the last time I would be using a IFB product. And am definitely going to the consumer forum with this.

Our machine is down from 28th August onwards. Complaint no-6836778. Your service center says that specific spare part not available. The model is just 3 years old. No one picks up phone and your customer support is truly awful.

Pragna & Jayant
[protected]/[protected]

our sev warity no is 54981 id no is 1086647 i am in kerala tcr dt kzhur pls attend our complaint

our tele no is [protected]
tks

ifb mechanis came to residence but reported that the said part will arrive in a few days and disappeared.
rajendra singh
37/18- stanley road
allahabad
[protected]

Sir,
we Bought IFb Washing Machine model-DIVA three years back at Cuddalore, Tamil Nadu.Now front door drum Rubber and drum got seperate and water in going outside through gap between drum and rubber.We are now lives in PortBlair, Andamans.Will it be possible to get service centre here.
Thank you,
Shelton
Mobile:[protected], [protected]

MY service contract with extended warranty expires in 2010. My machine is defective for the last 20 days. Despite repeated callson call center, no one responds. They keep giving some number purportedly of their seniors which is always engaged. I am filing complaint in consumer forum. Lets see how much more time I have to wait.

Sorry, By mistake I typed 2010. In fact it is 2012

BodyI have put in my complaint 9 times with IFB starting 30th Oct2011 (machine under servise contract no 15628 and customer ID 796787), the technitian/ experts coming from Vashi Contractor Delight Services are not able to address the same. I have approched Mr Shashank and Ms Chahia and no body is responding back. First of all they do not attend to the calls and in case you are able to get them they always say that they shall come back to you and no response thereafter.
Technitians are not trained at all.
My complaint numbers are
7526723 dated 30/10/11
7569022 dt 6/11/11
7611647 dt 12/11/11
7685715 dt 23/11/11
7705041 dt 25/11
7746647 dt 1/12/11
7811871 dt 9/12/11
7877238 dt 18/12/11
7975674 dated 2/1/12

Regards

ElLINA-Washing Machine — Repair

I lodged the complain in customer care center at toll free no [protected]. My customer ID is 3171704 & complaint no is 7919379. Against this complaint Mechanic turn up after 15 days & changed a part & charged Rs 3000 & told us to start the machine after 1 hr. When we started machine it was not working even its condition deteriorated after repair. He gave us a phone no of service center i.e.[protected] for telling the problem if any occurs. But this number is permanently busy since last 5 days I am also unsuccessfully calling customer care center toll free no [protected]. Please look into the matter & help me.

I also had the similar experience from the service center at Alappuzha, Kerala. My washing machine is not working. Unaware of the online compliant register procedure I directly called the local IFB service center at Alappuzha and registered the compliant. In spite of the repeated call they have not yet
responded my compliant. Whenever I call, they says serviceman will call next day. On one occasion he said he will call on in the evening. After that they have not yet responded. and It has been one week since then. I also stopped calling them. And now I left everything to gods hand.


The IFB management should look into this irresponsible attitude very seriously which affect the reputation of the company itself.

My IFB front door washing machine is malfunctioning .

Contact Details:
C/o Sunil Kumar Jain
92 Balak Ram Street,
Near Clock Tower
Khatauli-251201
Distt. Muzaffarnagar
Uttar Pradesh
Mob. [protected]

I am not sure if the management of IFB follow ethics in their customer service . I bought one front loading washing machine in Dubai from Lulu hypermarket, Karama expressing my loyality to Indian products when all the best brands are available here. At that time I was given promises of service and warranty. I therefore paid and waited for the delivery. At the time of delivery, I was handed over photocopy of operating manual saying that the they had run out of stock of the manuals. Very soon I started having problems and contacted the number given . it was answered by someone without any company name and some unscrouplus people came to attend.Thereafter we were asked to contact them directly. For the last six months we have been facing various problems and this guy picks up the phone at his discretion and comes at his discretion.Today I tried reaching the dealer thru the net, but in vain.I also called Lulu hypermarket and after being shifted through four extensions, I was told that, they will talk to the dealer and call me to give me the number.All this sounds funny and IFB management are probably not aware that this is Dubai and they need to raise their standards to be selling in this market. I did not have such problems in my previous National washing maching. I am waiting for one more day before I complain to the economic department .

In my experience, IFB's service in Guwahati is the worst. I would never buy any IFB product in future and advise my friends too. I have an IFB washing machine. I never got any service from them even after tens of calls to their service centre, complains to their customer care and regional office. The worst was, one of their service person quarreled with me over phone for my complaints!

city service centre — washing machine repair

Recently my washing machine was got repair and i called just dial...they gave some washing machine repairing person name and company name with contact number.so many persons called me for same.i gave chance to city service centre which was located in anna nagar,chennai.Mr manikandan came for service and the owner name is Selvam.after three days machine got a problem again.i called them after 2 days only they will come.that day also they serviced again.but the same problem come after three days..this time they will come after a week.again i m facing the problem but the guys are not picking the phone.i paid Rs 4875 /-.last ten days i m waiting for them.i visit them office also but there is no office...i really shocked...anybody can help to solve this problem...

very worst in customer service IFB

I purchased an IFB Fully automatic Washing Machine exactly two years back. The Machine stopped working just after the Warranty period of 02 years as if it was programmed to fail. No Power and the Technician who came said that the whole Top Operational Panel need to replaced which is costing 1/3rd of the cost of the Washing Machine. I trusted the IFB brand and this is very bad on their reputation.

the service is extremely unsatisfactory and disgusting. I have given a complaint through the call centre more than a week back, I even contacted the service centre in my area where a glib talking executive told me he would send a person the next morn . The next afternoon when i visited i was again told that he would come within two hours. there has been no response so far. Like the other people on this page, I will never buy IFB appliances. The after sales service is horiible. In a market of such fierce competition one expects that service station would be up to date,

Worest in service. Outdated technology of Belt Drive and consume double the Electricity compare to DIRECT DRIVE. I have lodged complaint on 2nd Oct.2012 and the service people, not competent in getting repaired attended till 30th Oct.2012. almost 28 days but, added sounds like Goods Rail Engine(coal type). Fedup with service and issued notice to the IFB Branch office, Secunderabad (A.P.)demanding to Refund the balance One Year AMC charges along with Rs.200/-per day DHOBI charges and damages created in-convenience.
Selling the Product using the goodwill of BOSCH, German technology. The Washing Machine will not work after 4 to 5 years of purchase. This is a costly cheating. I have purchased DIGITAL 6Kg.diring 2008 from IFB Branch, Secunderabad, A.P. and continued Annual Maintenance Contract.

Dear sir,
I already got AMC for my IFB Washing machine.Even then your product is branded and reliable, unfortunately i am having some noisy and unusual vibrations.My Customer ID is 1589549.I have informed to the toll free number[protected] on 1st of this month.After 10 days only IFB Technician came and said that he is only the inspector and service engineer will come very soon.After that i went to the office in person and told the problem.The next day service engineer came and told that some spare (drum supporting element) required to fix the problem.Right now, we are not having spare and we will receive after deepavali.Till now no one came and when i called to the service engineer's mobile number, someone belongs IFB Service centre not responding properly.

In the competative world, if you are maintaining this type of approach to the end customer, your product and the branded name(fame) will come down very fast.Do not allow your company product's fame come down because of some negligence of some IFB Members.

Pls take necessary action.

Details ;
Machine Model :Senorita Dx

AMC N0: 0016348.


Regards

V.Balaji

Our IFB washing machine is not stopping taking the water even after comletion of complete cycle.kindly depute a person to repair it.

DR AVTAR SINGH
E-14, NDRI
Karnal 132001 (HARYANA)
Email:[protected]@gmail.com
Mob:[protected]

my washing machine is not working and my complaint no is 10357148. the product is very good but I had never seen such a bad after sales service in my life. I think that IFB industry should shut down and management of ifb should go to jail for cheating customers. I am thinking of buying Ifb dishwasher but in future I will never buy any Ifb product and always discurrage everybody-not to buy any ifb product i

Dear Sir,
I have purchased IFB Washing Machine last 14 years back it was running good but just one weak back there was a problem in motor.I am staying in malappuram(Kerala), iam not getting any service station their, pls inform me about the service station in Malappuram (Kerala)its urgent.
Do the needful at the earlist.

Reghu
[protected]

our IFB ellina washing machine not working.water is regularly flowing.
kindly come and service the machine .

my washing was bought in 2009 and AMC was appliled in 2011 and now my machine is producing heavy nice, please take action my moble number is [protected]

My IFB washing machine was giving abnormal jerks and sound while in operation. On behalf of IFB, AK Enterprises(Yeshwanthpur, Bangalore) service engineer attended it partially stating that the required spare part was not available and charged Rs 2700/-. Again it developed some problem and water was leaking from the bottom. Again the same man attended and charged Rs 1100/-. After his departure, when we operated the machine water was still leaking worse than previous occasion. Since more than a month I am trying to get that genleman who is promising every time that he would come and attend still he is coming...Jagadeesan, Bangalore.

I Agree with Sanjivi. May machine is not working since last two months. Despite having AMC n service. The service engg comes and leaves without doing anything. I have spoken to their Boss. on number [protected] but he says that change the machine.When asked about why you take AMC when not able to provide service then fellow misbehaves and disconnect the phone.

Is any one listening...!!! don't know what to do...can any one suggest what to do...????

MY FRONT LOADING (EXEC.PLUS) WASHING MACHINE PURCHASED IN AUG 2007 STARTED DEVELOPING PROBLEMS A FEW DAYS BACK AND ON 01 JUN 2013 IT GOT STUCK AND DID NT MOVE.THEN WE HAD TO OPEN THE INLET WITH LITLLE DIFFICULTY AND TAKE OUT THE CLOTHES. WE CONTACTED THE TOLL FREE NO & THEY SENT SOME FRANCHAISEE NEXT DAY. HE JUST SAW THE FRONT RUBBER GASKET TWISTED, OPENED THE TOP LID, PEEPED IN FOR A COUPLE OF MINUTES, THEN HE STARTED ASKING, HOW OLD IS THE MACHINE ETC AND HE STARTED EXPLAINING TO ME ABOUT THE AMC AND ITS BENEFITS AND STARTED TAKING DOWN MINE AND MACHINE DETAILS ON HIS AMC BOOK .HE WAS LEAST BOTHERED ABOUT URGENT REPAIR REQD, SINCE A LOT OF CLOTHES WERE YET LYING FOR WASHING.HE STARTED SAYING THIS PART AND THAT PART HAS TO BE CHANGED WHICH WILL COST AROUND 3550 AND THEIR PROFESSION CHGS EXTRA. MORE EVER HE WAS BENT UPON ME ACCEPTING HIS 2YR AMC ADV OF 3942, IF NOT THE COST WILL GO UP . IF THIS IS THE AFTER SALES SERVICE PROVISION OF SUCH REPUTED BRAND BY OUTSOURCING AND GIVING TO SUCH GREEDY SERVICE FRANCHAISEES, I HAVE TO GIVE A SECOND THOUGHT OF GETTING IT SERVICED OR GOFOR A NEW MACHINE WHO OFFERS EXCELLENT AFTER SALES SERVICE BY THEIR OWN PEOPLE. I ALSO MAY CAUTION MY FRIENDS AND OTHER CIRCLE IF THEY THINK OF BUYING A IFB WASHING MACHINE. IT IS A GREAT SHAME ON THE PART OF THE IFB COMPANY TO OUTSOURSE TO SUB STANDARD FRANCHAISE CO.S WHO ARE MORE INTERESTED IN FLEECING CUSTOMERS THAN DOING SERVICE. LET THE IFB CO DECIDE THEMSELVES SERIOUSLY FOR THEIR FUTURE

My IFB washing machine (Elena) is producing noise and vibrating as if it will fall while spinning. Trying to get in touch with the service center at Bhubaneswar, Odisha but in vain. I wish I had a product from a vendor who I could contact.

I purchased an ifb wm last year. I am not able toopen the door today. I tried all the phone numbers of service station but in vain. Perhaps phone numbers have changed. I stay in jaipur rajasthan. I need help.

Dear Sir,

This is regarding my complaint about the IFB washing machine. My complaint number is 11319470. My washing machine door is locked for the last 5 days. First I tried to contact on the telephone numbers given on warranty card but number were not in use. I got the number through internet and I booked a complaint on 19th August. They assured that mechanic would visit us on next day. but nobody turned up.I again called customer care they gave me a number to contact. When I called they said a person would call me shortly. But no body called me. When again I called customer care they again asked me to contact on the phone given. But again I got the reply that one of the mechanic is on leave and other would contact you. but again nobody has contacted me till now.

My costly clothes are locked inside the washing machine for the last five days. I took leave from my office to get the washing machine repaired but nobody turned up.