IFB Industries Complaints & Reviews

I too have same experience. They have outsourced Service Center to some M S Associates. The M S
Associates have unskilled, untrained engineers who are expert in damaging the washing machine. Sameer is an engineer from M S Associates more than 8 compliants in 3 years (You see 8 compliants
in 3 years), Changed Drum, Bearings etc. Minted money from me (every visit bill is more than Rs. 1000/-). You escalate to IFB, no use. IFB belives in:

"Customer is GOD till product is sold. Once product is sold, Customer is DOG who will chase IFB".

I am planning to give up my IFB machine and buy new machine from other company. Any suggesion?

After starting the machine, when the pre-wash is started a stream of water is flowing down through the soap channel and a minimum amount of water is flowing through the outlet.

I have also put up this complaint several times, despite having the AMC the complaint has not been rectified.

IFB - 7Kg Washing machine — Water overflowing

T.G. Yuvaraja
S/o. T. Guruswamy
Sri Gayathri Astrological Training Centre
No.5/86, 1st Street,
Ganesh Nagar
Arakkonam-631003
Vellore Dist.
Mobile: +91 - [protected]
Ph:[protected]

Dear Sir,

I not able to contact the service dealer, so please send any service man to attend the washing machine,

IFB Washing machine 7 Kgs

Regards

Yuvaraja

My IFB washing Machine is not working, I have AMC with IFB, i'm not able to talk to customer care executive when I call the customer care center, Bangalore. All I can do is record My complaint with Phone no. Only IVR. I've recorded my complaint many times since a week and there's no response or a return call from them. Please help me talk to the customer care representative.

water flows out

IFB Microwave Model 30SC2 — Poor Service

Dear Sir

I have purchased IFB Microwave Model- 30SC2 on 09 Nov 2008 and the same was delivered to me on 10 Nov 2008 vide Invoice NO DEL/NTS/3098/08-09 from Okhla Industrial Area.

On Delivery I was not given recipe book. After repeated complaints to Customer care as well as dealer no action was initiated. Now it is very difficult for me to decide whom to approach as no one takes responsibility.

Please suggest me whom to contact as I have already paid full amount.

Thanking You

SB Singh
[protected]

IFB MICROWAVE — Poor Service / Management

Recently I have purchased IFB Microwave. Dealer made a request for its installation and demonstration. It is more than 2 Weeks now it has not yet been installed. I have personally lodged my complaints several times on their centralised call centre, but nothing fruitful. Since, IFB have franchised after sales services to third party, it is very diffcult to get after sales service done proper and in time. IFB Management is also not bothered to look into the service area where their franchise partner are able to deliver proper after sales service in time to their consumers or not. If it will be like this then nobody can stop in becoming IFB a HISTORY.

Microwave oven model 30SC2 — Replacement unit when under warrenty

sir,

The greatest mistake I have made by purchasing a product of internationally acclaimed DEAF company called IFB.

The microwave oven Model No. 30 SC2 (Sl. No. [protected]) was purchased on 19th July 2008. In a weeks time it was observed that the top cover is rusted at the corner. Subsequently, the 1st complaint (Sl. No. 2029959) was lodged on 01 August 2008 for the same defect. The service engineer has checked the machine. Later after a week I was been told by Mr. Jain that the cover will be replaced after receipt of the same from company.

Within next 15 days, it was observed that the rotation of the spin table was uneven. I then contacted the service center (Lucky Services) and I was been told that the 2nd complaint has been added in the existing complaint. Since then the machine became the art piece kept in the show case. Again the engineer had visited and inspected the machine. Upon inquiring the status of the complaint I was told by Mr. Jain that the machine will be replaced.

Since I have made frequent calls and every time heard the same story of Machine has not received yet. In the month of March 09 the engineer had visited after a routine call by me to replace the motor. The motor he brought was not sealed. The embossed year of manufacture of the motor was 2005. Even the guarantee label was tampered. Any one can make out the motor was repaired. Replacement of the same motor was denied by me. In the month of Jun 09 upon contacted, the Lucky services has told that he is no more the authorized service center for IFB.

Is this what the SERVICE customer should expect from an International company????? My Guarantee/Warranty period will be ending on 18th of July 2009.

DO I EXPECT ANY ACTION ??????? or do I take the path of consumer court. kindly suggest at the earliest as the warranty period is ending on 18 July 09.


AP Kshirsagar
e_mail - [protected]@yahoo.co.in
Mobile - [protected]
Tel[protected]

IFB Microwave 30sc2 — not working

i have made complaint regarding my micro on 13/09/09 at 8 pm but till my complaint not attened/rectified pl do it urgent bassis.
thanks

I had purchased IFB 30 SC 2 model microwave, but receipie book is not there please arrange to send me receipie book, without receipie book it is very difficult to cook, please do the needful at your earliest.

M.K.Achra
[protected]

Fraud Mail

From: [protected]@digitalbuzz.com <[protected]@timesjobs.com>
Date: Fri, May 7, 2010 at 10:08 AM
Subject: You are Shortlisted
To: XXXX


Dear Applicant,

It is our good pleasure to inform you that your Resume has been
short-listed online for our direct recruitment Campus. The Company
short-listed 24 candidates list for PPC Department, as well as Company
offered you to join as an Executive/Manager post in respective
department. You are selected according to your resume in which Project
you have worked on according to that you have been selected in
Company. The Company is recruiting the candidates for new plant in
Pune.

The Company is a leading Electronics manufacturing Company (ISO-9001:
2000 Certified) having a turnover of 14, 000 Crores. The Company is
manufacturing Electronics and IT products.

Your Appointment Process will held at Company HR - office from 18th
May 2010.You will be pleased to know that Company has advise you in
the selection panel that your Application can be progress to final
stage. You will come to Company HR office. Your call latter with Air
Ticket will be send to you by courier before date of interview. The
Company can be offering you as salary with benefits for this post
40, 000/- to 2, 80, 000/- P.M. + HRA + D.A + Conveyance and other
Company benefits. The designation and Job Location will be fixing by
Company HRD at time of final process. You have to come with all
photo-copies of your qualification documents.
Regarding your coming surety to company on time. You have to deposit
an initial security amount in favor of Company HRD for the sum of
Rs.6, 250/- This is refundable interview security against your
interview management by HRD. Company will pay all the expenditure to
you at the time of face-to-face meeting with you In Company. The Job
profile and salary offered by Company will be mention in your call
latter. Your call latter and Air Ticket will dispatch very shortly
after receiving your confirmation of security deposited in BANK. We
wish you the best of luck for the subsequent and remaining stage.

The Company will provide you hotel facilitates and local conveyance
when you come here for interview. One extra person is allowing with
female candidate. After completed the interview process selected
candidate will be shift as per his / her local area location as per
candidate choice selection. The short-listed candidate have to submit
the interview security by Cash through any home city branch of
Shivalik Mercantile Bank into the Company HR authorized authority Mr.
Ajay Kumar Gupta. A/C No. [protected] the last date of security
deposited in bank is 07/05/2010. Kindly give the information by email
after submitted the security amount in bank. The short-listed
candidate s personnel communication to company, will not be accepted
before the given interview schedule. The selected candidate can give
any information directly to Company HRD, through Company direct
recruitments Email: [protected]@digitalbuzz.com.

Thanks

Mr. Rajeev Aggarwal
IFB Industries Limited.
(Home Appliances Unit II)
G 182, Okhla Industrial Area,
Near Power House, New Delhi - 91
HRD - Contact No. : - [protected], [protected]

I heard IFB service is good so buy 30SC2 product and used only 2 times and something wrong with it.
First Month Service Engineer asking money to repair after that call to Service Manager .. he said we will make product working but no actual work started by them
Company is in bad phase it seems because to get one part takes 7-8 months...

If product is defective no replacement and no repair... If someone know IFB Owner or Corporate Office Address post it.. I am ready to send thier box to them at my own expense

You will undestand frustration level after 7-8 months

http://www.ifbappliances.com/webapp/wcs/stores/servlet/serviceNetwork?langId=-1&...⇄

IFB Industries Limited
Home Appliances Division, Plot No.IND5, Sector 1, East Calcutta Township
Kolkata, West Bengal
India 700107

E-mail: [protected]@ifbglobal.com

IFB Microwave 30SC2 — NOT PERFORMING AFTER 30 MINUTES

AFTER REPEATED COMPLAINS FROM THE LAST 02 MONTHS EVERYBODY RIGHT FROM AREA MANAGER TO TECHNICIAN JUST BYPASSING GIVING LAME EXCUSES. NOBODY HAVING COURTESY TO RING BACK TO THE CONSUMER. FED UP WITH THE SERVICE. REALLY HORRIBLE.

No body buy any IFB products. Very-2-2-2 poor service. Nobody attend your complaint. IFB harrassing me from past 20 days. So I request all nobody buy IFB products. IFB COMPANY VERY BAD. COUSTOMER CARE of IFB, Branch manger of IFB, Chandigarh, PRO of IFB nobody attend any complaint.
MORAL- BEWARE OF IFB COMPNAY

Malfunction of the machine

I purchased an IFB washing machine in the year 2011. Now the machine is not working properly.The machine has no rotation when loaded.Please repair our machine as soon as possible. Contact- Murali Krishna [protected]

door not working

Door is locked .Can't open it.

COMPLAINT REG:MICROWAVE_ MODEL 25SC2

Dear Sir, the microwave is not starting. pl send your rep urgently. address: FF-05, Partishtha Apartment, KA-01 Kavinagar Ghaziabad-201002. M- [protected]. mk agarwal

my 5months old washing machine needs repair, after contacting the service centre on the 23rd of december I'm still waiting for a person to attend to my complaint.How much more time is it likely to take.I'm staying in a place called Nabha in Punjab, which is 23km away from Patiala.SAI ELECTRO SERVICE, G-58, OPP GURUDWARA GOBIND NAGAR 'MODEL TOWN, PATIALA-147001, are suppose to attend to my problem and for the last 14 days I am waiting for their technician to come. If I knew that buying an IFBmachine would turn out to be a pain in my neck, i would have spent my Rs.23200/ on some other machine and would have got a better service from some other company.I had put a complaint with IFB CARE also and was given a ticket no.256729.just want to know that how much more time will IFB people take to attend to my complaint??I AM ACTUALLY STARTING TO BELIEVE THAT I MADE A MISTAKE BY BUYING AN IFB WASHING MACHINE!!!

The complain given was not attended at the given time. I am totally fed up your service.

post sales service is not upto the mark in punjab.engineers posted also donot seem to be fully trained as they are no able to rectify defects.custmercare although is polite but other officer donot bother to pick up the phones although numbers are iven by custmercare only. my machine bought from chadigarh is under warranty still but has defects not getting corrected despite reminders.

Hi,

This is my second mail that i am sending to IFB till now no person form IFB has come. The sevrice level is very bad no responce. You need to call the call center 100 times to get the job done.

Hi,
On a very bad situation, I am writing this mail. I had purchased IFB washing machine on 22-March-2009 and it has been delivered on 23-March-2009.
On 24-March-2009, morning, I got a call from IFB guy ([protected], don’t know the name) that he is planning to come home for installation. Then, I ordered IFB Stand with wheeler and Washing machine cover. In the after noon, the guy came to my home for installation and demo with empty hands. Due to power cut, the machine was not able to run. He waited for 15Min’s and left. Let me describe him, he was listing music, little talk with us and explanting the details, if we ask our self. Finally he left after 15Mins and he said that he will be back next day morning with Stand & Cover. From that day onwards, when I call him, he simply say will come in another 3 hours, afternoon, evening before 5PM, then finally says tomorrow. This conversation going until[protected] afternoon 4PM, and then when I tried to cal him from my mobile, he is picking the call. Then I made a call to customer care and informed the same with Thilagam. She has given Manager Velu’s numbers like [protected]/28530796 which are not working at all (I informed the same to customer care the same day, but not yet updated the numbers till now ). Then immediately I again called customer care and lodge a complaint 2862000 and I got another another contact number 30585162, name is Mariyam. And got the confirmation that they are going to take high priority and will resolve the issue by EOD (i.e on 26th itself). I tried nearly 5 times to that Mariyam’s number for 2 days, but strangely, no body is picking the call, even now also. From that day onwards, I am calling to customer care and they are telling will resolve the issue, some body (different people, different numbers) will call me and telling that will come tomorrow. 4 tomorrows were already left from 26th. And today, again I got a cal from Robert ([protected]) and said the same thing will come tomorrow. I don’t know why the persons are taking this much amount of time to resolve the ticket. As usual, today I made cal to customer care and informed the same, as usual they are telling that will take the higher priority and will resolve the issue. And I got one higher manager’s number named Srinivasan – [protected]… I called him, but due to his busy schedule, he didn’t pick the call and after 5 mins, I got a message a from Srinivasan that he will cal me later. So, I sent a message to him briefly about issue with ticket number.

I really fed-up with IFB Service. If IFB is talking 10 for installation, I don’t think I wont get the 2 years warranty service with proper manner. And I was trying to get the e-mail id of IFB service, straggly, IFB doen’t have any web-site or mail id for proper communication.

Really, I am thinking about my wrong step of purchasing IFB Washing machine… I am planning pass the same information to all of my friends and aware them about the IFB services.

sir, <br />
i regret to infom you that due to the poor service you will lose many old and valuable customer.I am buying you products since 20 years but this time i am very upset because of the poor service.This time i have decided not to buy any ifb products.There so much problem regarding the service that even though i have reminded them many times but still nothing has been done.<br />
i hope something will be done.<br />
<br />
Thank you, <br />
Sonia Mehra<br />
Kidar Sons LTD

To,
Mr. Mehta

Sub: - IFB WASHING MACHINE Customer Service complain no 2848310

My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.


Pawan Saraf
Surat (Gujarat)
[protected]

complaint no. 3341488. leakage of water. no body attended

I HAVE A 6KG DIGITAL WASHING MACHINE NOT UNDER AMC AND I HAVE NOT YET RENUED IT BECAUSE THERE IS NO POINT IN PAYING THE COMPANY FOR THE WORK THEY DONT DO.MY WATER INLET PIPE HAVE BEEN BROKEN,AND DESPITE OF MAKING THOUSANDS OF CALL TO THEIR SERVICE CENTRE THERE IS NO RESPONCE.MY LAST COMPLAINT NO. IS 7729 MADE ON 15TH SEPTEMBER 2009.I WOULD LIKE U TAKE SOME AGAINST THE COMPANY BECAUSE NOT ONLY ME BUT HUNDREDS OF CUSTOMERS ARE UNSATISFIED WITH ITS SERVICE.ONLY SELLING PRODUCTS IS THE AIM OF THE COMPANY. I THINK ITS HIGH TIME THAT IT SHOULD BE SHUT DOWN.

same has happened to me too. thousands of phone calls. no proper reply.simply delaying. 2 months are over, since i register the complaint. very poor service.

Dear Sir,


This is with regards to the purchase of the IFB washing machine on 17/03/04 ,reference no.BBY/WM/1210.

Since the purchase of this machine till to date, we have spent approximately Rs.26,000/- just for repairing ,replacing spare parts and contracts.

We also had an AMC contract from 23/9/2009 to 22/9/2011 for the same washing machine but the company does not keep track of the customer service contracts. In my absence my mother in law who is a senior citizen was asked to enter another AMC that is from 06/11/10 to 05/11/12!!

Now, my IFB washing machine is not functioning since thursday I.e.Jan 13' 2011. We lodged a complain on Friday morning , January 14,2011 . No
engineer/ service person has come. I have called the service centre 5 to 6 times but no avail. I was asked to speak to a certain Mr. Adnan from Lucky Services but to my utter shock not only was he extremely rude to me. But was also ok with the idea that I do not buy any IFB appliances in the future!
We also tried to get in touch with a senior IFB exec but was unreachable or did not answer our calls.

I am in dismay with the way consumers are treated in our country, by your company representatives.We request some urgent senior intervention into this matter , we need this machine to be attended at the earliest and also our double AMC charges paid refunded.

Jigna Chheda

Dear Sir,

I am sijukrishnan from muvattupuzha,kerala.I registered a complaint regarding my ifb elena washing machine and the complaint number is 8038309 on 10.1.12.Nobody attended the complaint till 17.1.11.The complaint was attended by the ifb customer service unit at muvattupuzha run by Mr.SANAL(Mob. no.[protected]).At first he was not ready to give onsite support.After repeated request in customer service centre ,he came to my home with an old drum in his hand for replacing the existing one.The covers of the drum were not with him and he was claiming that the drum is new but it was actually covered with soap powder and rust in some place.So i called customer care again and they gave the number of Mr.Bastin([protected]) but he was supporting Mr.Sanal.I asked him why the covers of the droms were removed earlier but he has no answer.He was even not ready to inspect the drum and instead he wea simply supporting Mr.Sanal....I can simply get it corrected in a local shop for Rs.2000 ,but i preffered genuine parts from IFB....But due to thus very poor customer support,i will never buy or recommend any IFB product in furure.

thanks+regads,

siju krishnan

it does not spin

after washing it does not spin and shows E4.I OPEN lid AGAIN n again, but no result.

washing machine digital 6 kg

door is not closing

IFB FULLY AUTOMATIC — POOR SERVICE OF CO.

SIR I HAVE IFB MACHINE ....THERE IS SOME PROBLEM IN IT .. IREGISTERED ACOMPLAINT ...BUT YOUR COMPANY'S SERVICE IS SO POOR... BEFORE IT I HAVE USED SAMSUNG &OTHER PRODUCTS THEY ALWAYS SOLVED PROBLEMS WITHIN 24 Hrs ....BUT THE SERVICE OF THIS CO. IS GIVING ME AN UNPLEASANT EXPERIENCE....IT FORCED ME TO NEVER SUGGEST ANYBODY TO PURCHASE THIS CO. PRODUCT-----S P SONAK SANGRUR PUNJAB

I have bought a dishwasher IFB-Neptune, a month back.Suprisingly its not the machine that is giving problems, it is the service centres here in gurgaon who refuse to supply the required detergent S and salts.Its been 3 weeks, they either keep saying, we will call you back regarding this, or, nobody to deliver it, or, tomorrow it will reach you, or its out of stock.I have called the different telephone nos. given to me, of the centers in gurgaon, bangalore.Asked for numbers of seniors, their nos.proved to be unreachable.Mr.Inderpal's no. is out of service, Mr. Bhuvaan Joshi's no., there is no answer, as he is on sick leave and nobody is left to take charge in his place.
For your appliance, performance of which i have been giving lot of positive feedback, sorry to say has left a very bitter experience regarding the availability of detergents/salts.
Few minutes back, the detergent and salt has reached me after lot of harrasment and time.Upon being asked about the reason for the delay, I was told that they concentrate more on repair services and not on delivering these products.That is truly an insight to how things work after we buy an appliance for which the said products are not available off the shelf.We depend on you to deliver it to us.I maybe just a homemaker, but i wanted to bring to notice this experience, so that we as customers can see a more smoother working of things, and a lot more to be desired from the service centres around us.And also nobody who after buying IFB appliances have to suffer the way i have had to.Thank you.

I am sumit tokle from mumbai. and i bye IFB washing machine on 25 of september. And it is not working very well i.e. it doesn't start the channel for any request...


so plz replu me as soon as possible...

Dear Sir
I purchased IFB WASHING MACHINE from Ahmedabad a-one electronic maninagar on 12/10/2008 .For demo I follow for several times to comany .Enggg has not given complete demo.As it is fully automatic engg.Instructed water leve to be controlled by manually. Dryer function is not working in new brand machine.
Senior staff of ahmedabad office has not respond my e-mail answer
company missleading the customer .i request you investigate the issue and Replace the machine or give back my rs 12000/ back.

resolve the matter

thanks
Hemendra dave

IFB WASHING MACHINE — Poor,non existent service

My washing machine under AMC got weird sound on 8th jan. 09 I lodged a complaint.Inspite of repeated complaints, tel. calls nothing happened for 2 months.I got in touch with vendor(Pankanj electronics), who were helpful.IFB called to inquire and when we told our problem stilll nothing happened.Finally after calling vendor again, I got the no. of Manager whom I called and then finally it was repaired about 10 days back (almost 3 months after i lodged 1st complaint). It worked fine for about a week and then it started leaking water, I lodged another complaint on 30/3/09 but so far nobody has bothered to call or visit.It is lying unused!

IFB is the worst company I have ever used a product of, not only are they negligent in their post sales service but are incompetent and rude.

I will never advise anyone to buy any product of IFB

CUSTOMERS BEWARE

I have bought a dishwasher IFB-Zephyr EX which was installed after four months of purchase that too after threatening to take the company to consumer court.The service centres have executives who do not have a clue on how to address the customers problems. They keep saying they are sorry and will get back to us with a solution but never do so. The detergent and softeners are never supplied on time (average waiting time is three weeks to one month) None of their senior executives are ever available on phone and e mails are not responded to

I have registered a request for detergent supply two wweeks back and after calling up five dofferent people and wasting a lot of time and energy it has still not reached me.

I am taking the company to consumer court and would like to request fellow consumer friends who have been harrassed similarly to follow the same. If all o[censored]s join hands we an force the company to either provide quality services or close its office

regards

I completely agree that after sale service and also the quality of products of IFB are very very very poor. They genuinely think that with good advt./ publicity with stars etc. they can easily befool the indian customers and not without giving good quality and service. I bought a fully automatic washing machine (6563) but after only 7-8 months, it started giving tourble terribly and it is almost 4 months and after registering so many complaints (Nos. 4974473 Dt. 21st August, 4937210 Dt. 14th August, 4769571 Dt. 11th July and 4574166 Dt. 30th May 2010), the fault could not be rectified till date. Not to speak of concerned persons at authorised service centre, also, there is absolutely no use to talk to the executive of the company (Ms. Anikta, Ph: [protected]).


Sanjeev
[protected]


I suggest NEVER EVER go to buy this company's product.

donot make the mistake of purchasing IFB gadgets . Equipments are good but service is non-existent. Moreover, they appoint crooks as service centres who spil the machines .
This is a Kolkata based company, heavily unionised, so not bothered also

IFB washing machine 5Kg digital — Drain pump not working and Display LED malfunctioning

Dear sir,
I bought washing machine 8 months back but today it is not working
Its drain pump is not working and LED display is not ok its is malfunctioning

Washing Machine — untimely service

I had bought samsung washing machine in June 2008. First of all i had to wait for about a month for it getting installed. No one from service center turned up even after so many follow up. Secondly the model I bought seems to be defected because as not even 2 weeks had passed it stopped working due to door unit going out of order. I had to follop up for almost a month for this to be sorted out. And now again there seems to be problem again and no one has turned up after registering complaint. sometimes i feel like throwing this machine and regret for not buying LG. Atleast their service is better than samsung's.

ifb washing machines — not working in adtative

washing machine notworking at adtative function. already complained numbewr 4217705 on 4.3.10 C.ID 889290 TILL now not attend

IFB Washing Machines — complaints not attended

Respected Sir,
My washing machine IFB Industries was not working. So I informed it through the dealer so far nobody attended the complaint still I am in problem for washing my clothes. Please help me in this regard, C, JosephLeo, 61, Balaji Nagar Industrial Estate Post Pudukkottai. (Warranty period finished).
Yours truly,
C. Joseph Leo

IFB Washing Machines — Washing machines is not working from past 1 month has some problem

As i have complaint to IFB that my machine is not working from past one month they had given me the complaint number 5419932 also 2time people had come they where not able to slove the problem IFB Invoice No.[protected] Dated 19.01.2010 pls look in the promblem at the earilest
My Contact No [protected] Abdul.

IFB Senator Washing Machine — Non working of Machines

My IFB Senator washing machine is not working for two months. These service people are very first when your AMC is due. Some Mr. Rajinder who came to our house for the AMC, whom i contacted first for the rectification of the machine. then he sent some one to check the machine but nothing was done. Afterwards i officially lodged the complian on 2nd November, 2011. My complain no. is 7542414. But after that no body has attented the machine. Two times i visited the local office at Okhla. But no results. Now i am cleaning my clothes of my own. I am a by pass surgey done heart patient. Whom shoula i go for complaint to the next step. I send a mail to the chairman of the company also.

I too faced similar drainage smell from ifb washing machine during running.

IFB / Washing M/C — heavy noise due to top balancing weight

The IFB Washing M/c. Model Digital 5.5 Kg, is not even 6 months old, loud noise due to top balancing weight worn-out. Complaint was lodged on 7-9-2011 complaint Reg.no.7107971, Customer ID 2627738,
Technician attended and identified the problem, told the top balancing weight is out of stock and will replace it as soon as the consignment is received. Since last 22 days the problem is not been rectified even after frequent follow-ups. Kindly re-place the m/c only with a new m/c.

On my enquiry with most of the IFB washing m/c. users, it seems the top balancing weight wearing-out problem is very common in IFB m/c. and the company is working on an altranative design.

Inspite of several follow upsthe problem still not yet rectified.I dont know whether this complaint has reached IFB Compny.Expecting favourable action at hte earliest.

IFB Washing machine Model senorita plus — not working

Sir,
I have IFB Washing machine model Senorita Plus.
I have AMC for the machine since June 29th, 2009.
The machine is not working and I am r trying to call the customer care service person for the past 10 days.But there is no response till date.
Kindly look into the matter immeditely and send a person to attend the machine.
Thanking you,
K.Badrinath

I purchased IFB Eva Sx Washing Machine on[protected]. On[protected] company technician came, gave Demo and the very First wash launched and he left my house.

After completion of wash, as per his instructions I tried to unplug the water pipe adopter. The whole adopter came out of pipe.I tried to fit it to pipe, but the screws are not working. I am not able to fit it.

On[protected] I registered complaint with company by phone.

On[protected] company technician came, examined and he said like this: THIS ADOPTER IS OUT OF WORK and THE COMPANY WILL NOT REPLACE IT AS IT WILL NOT COME UNDER WARRANTY/GUARANTY. I astonished after hearing these words.

I invested Rs 26, 500/- for IFB Washing Machine (including accessories)

I think I AM THE FOOLEST PERSON IN THIS WORLD WHO INVESTED Rs 26, 500/- for washing of just 5 pairs of dress.

IFB Elite Washing Machine — Water leakage- Brand new machine

New washing machine not usable from the date of installation(28th June 2008) since it is heavily leaking.Very poor service from their service team.

IFB WASHING MACHINE — dead machine, deaf company

one fine day my washing machine, all of a sudden was dead, there was no current in it.Immediatly i complained and he gave me the complaint no. 2732708 and promised me that it will be attended in next working 48 hrs. but till day noboby has come. What should i do . People at local office do not listen. like company they also make false promises.LIKE COMPANY LIKE EMPLOYEE.

IFB Elite Washing Machine — Very Poor Services

I am Staying in Coimbatore. I have purchase IFB Washing Maching from Viveks.Ten days before[protected] i have complient from Viveks that the washing machine has not spinning. From there they have complient to IFB Service center. There is no respone for a week, day before yesterday[protected] again i have call and complient them they said we have sent them today.yesterday[protected] again i have called him they said we have already sent praveen but no one has came. then on 25-11-09 i have called to the IFB Service Center Coimbatore Rajagopal has spoken and no proper respond from him and again i have call to the Shankar the manager of that IFB service center and from him also no proper respond.There is a very poor service from IFB.Previousely i used to recommend to my friends for IFB Washing machine but from now no more recommendation for IFB washing machine.

IFB Elite Washing Machine — Pathetic Service

This is with reference to complaint 3583867 raised in the month of end October 2009. My washing machine developed a snag in the month of October (when my machine was under warranty), I raised a complaint and one of your service executives came and fixed the problem saying everything else was OK with the machine, 2 weeks down the line, the machine stopped working with the same fault (when the machine was not under warranty), when we registered the complaint again, an executive who attended said that we had to change the Front load and front ring. I raised this as a complaint then querying how come this was not identified when the machine failed with the same problem two weeks ago, he was not able to give me a satisfactory response. There were some discussions on who will be bearing the cost of replacing the spare parts. I have tried in vain to gain the attention of your service executives for numerous days after this incident. After being completely frustrated with service, I decided to call up the customer care (??) executives again requesting them to first attend the problem with me paying for the spare parts (This happend in December 2009) but Alas! This too has fallen on dead ears!! I have been calling up without fail to Saravanan (ph no: [protected]), I am told he is the supervisor and he has not yet resolved the problem. I have bene given the reason of delay is the out of stock of one of the spare parts!! How can this be the case? Do you really care for your customers??? I have been kept waiting for 4 months, spent numerous time and money on useless calls to your customer care executives (Saravanan) and everytime I am been given false and fake promises of the problem being resolved within a weeks time, but to no avail. The last conversation I had with him was on 27 Feb 2010, when he promised to sort everything out by 12 March 2010, but I haven't heard from him since then.

We chose IFB because you were the leader in the brand of washing machines, I am now made to think that this was the biggest mistake from my side. Don't you manufacture spare parts? Are you planning to closedown?? Is the company bankrupt? I have advised all of my friends and relatives to keep away from IFB products, because the service is pathetic and any complaints always fall on deaf ears. Is there anyway out?

Hi I am Shrihari Deshpande from Mangalore I am having Elena Washing machine. Recently, i am facing problem of huge water leakage from the tub and frequently driving belt disconnecting from the drum. So, ifb people may suggest me whether to get repair it or dispose off the same.

Thanking you,
(My E-mail ID: hari.[protected]@yahoo.co.in)

IFB — Bad Washing Machine

Hello, I have a fully automatic IFB washing machine. The warranty had finished. In Early Sep 2010, the washing machine stopped working. We registered a complaint and the mechanic arrived pretty soon. he suggested that we buy new warranty which would be beneficial for future as well. We paid Rs 3300 for new warranty and he advised that we should register our complain after 20 days of purchasing the warranty. The warranty was purchased on 29/09/2010. We then registered our complain on telephone on . The mechanic arrives a week later and confirms that some parts needs replacement and that he will be back in a couple of days to replace all the parts. It has been that day and today but no one has showed up

I am facing a lot of hardship due to this. My daughter is very small which makes it very difficult for my wife to do the washing and also take care of her. My mother of course cannot do the washing . I am very frustated with this situation i am in. The details of the inetraction are :

Consumer ID with IFB - CD-277957
Compain Number - 5524867
Warranty receipt Number - 11905
Warranty Book number - 239

Please look into this as matter o[censored]tmost urgency and have this issue resolved. I can be contacted at [protected].

Thanks

Amrik Singh

IFB WASHING MACHINE — No one turning up for installation

I bought fully automatic IFB machine from one of the "Next" outlets in Gurgaon on 15/8/08, but inspite of frequent follow-ups with Dealer no one has turned-up for installation. I had heard about IFB's poor service, but in my case the story is yet to start. Future buyers : Buy at your own risk !!!

SERVICE IS VERY VERY BAD

installtion not shown

IFB WASHING MACHINE — re installation

dear sir,
my previous complaint to reinstall ifb washing machine at new residence at
trivandrum is settled so kindly cncel it as settled.

IFB WASHING MACHINE — NOT ATTENDED FOR INSTALLATION

MY COMPLAINT NO.4768136 CUST CODE.2377085
I have purchased a washing machine model No AW 60-8061 on 10.07.2010 from the dealer M/S Sri Kalyani, Sukhnivas building 8-1-416&417, RP Road Secunderabad Hyderabad. The dealer has convinced me to purchase the IFB fully automatic model washing Machine when I am going for another company which Iam using for the last 15 years which is semi automatic. I purchased the above model and the dealer informed me that the company technician will come and install the machine and advise the operation. From the dealer itself I have contacted the phone no.[protected] and company executive has noted my particulars and given the above reference number He also told that the mechanic will attend & install within 24.hours.but to my surprise nobody visited tome till now. This is for your information and request you to resolve the problem immediately to avoid further complaints.
From. [protected]@ yahoo.com.

IFB/ microwave & washing machine — complain not being attended

Both my IFB micro wave and washing machine are out of order for the last 15 days. I complained to IFB complain centre [protected] on 5th. November for microwave and 6th. November 2010 for washing machine which is still under warranty. On 13th. one person from IFB came and after examining the microwave and intimated me that the door spring is broken and he assured me that it will be replaced on 15th. November. Till date i.e. 21st. November he has not turned up.
As regarding the washing machine the man made some adjustment and the machine started spinning and he told me that now the machine is OK. But next day when I tried to wash clothes I realised that although the machine is running but in its usual speed and then started to make a metalic sound and I immediately stopped the machine. After that I again complained and am still waiting for their man to come and attend it.
From 16th. November till date more or less everyday I have registered my complain with the above mentioned complain centre and every time I have been assured that action will be taken but nothing happened. I am at a loss and don't know how to deal with the matter. Will some one please advice me how to proceed in this matter.

Chandan Roy
[protected]@yahoo.com

NOT ATTEDED FOR INSTALLATION

I have purchased a washing machine fully automatic from GIRIAS bangalore on 18th AUh 2011 and they also told that the mechanic will attend & install within 24.hours.but to my surprise nobody visited tome till now. This is for your information and request you to resolve the problem immediately to avoid further complaints.


Regards,

vnsanyasirao
c/o 408, krystal vista apartment, kempanna main road, vignan nagar, marathahalli post, bangalore-37