IFB Industries Complaints & Reviews

Complaint ticket number 1992895 & 2031190 dated july 23rd & August 1st in Bangalore
Hi,

I am Raghu from Bangalore the user of IFB Automatic washing Machine, my machine is under AMC. From 23rd July on words when we switch on washing machine power trips off.

I lodged a complaint on 23rd July 08 in Bangalore IFB customer care the Complaint ticket number 1992895, I was told that service engineer would attend within 48 hours I waited and called the customer care, when i called the customer care i was shocked that the complaint was closed with out attending.

Again i registered a complaint with the customer care on August 1st the # is 2031190 till date no one has come to attend the problem

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is


1. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this.

2. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 23rd July till now, it obiviously talks about the product quality and reliability.

3. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.


Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.

Machine gives abnormal sound and instantly jumbing and going out of its original place.

IFB Senator 6 kg washing machine; it has manufacturing defects and also spoils your floor by oozing our detergent regularly and if everything goes fine its heater will break and damage the drum and cause great danger to the lives of your loved one’s. Please don’t buy this washing machine.

We bought IFB Senator 6 kg washing machine in May 2008 from Bajaj Electronics, Punjagutta showroom in Hyderabad. We purchased this machine for our convenience as the two other washing machines we had were little smaller 4 kg, and we would have to run several washes to wash all our cloths.

The IFB Senator 6 kg washing machine was delivered to us and 2 days later a person from their service center came to our house and installed the machine, he did a test run with water and no cloths and said that it is working perfectly. Soon after the service man left, we used the new washing machine with a few cloths and Ariel washing powder, the machine worked for a few minutes before it started oozing out loads of detergent and water all over the carpet flooring in the washing room, we closed the machine and tried several times and the same thing happened. After several tries and having experience from using many front loading washing machines in the past we were convinced that Bajaj Electronics or IFB had sold us a defective product.

This was just the beginning of our worries, problems and waste of time having bought IFB washing machine.

Soon we contacted the service center number present on their website and users manual booklet, to our surprise it was not accessible and out of order and after trying several places we were able to get the service center number. We spoke to a lady and explained the problem we were facing in detail and she said that someone will come to our place in the afternoon to check the machine. No one ever came, even after following up with the service center for several days and someone only came to help us after 7 days (“1 week”).

As soon as the service man arrived, it was shocking to hear that even after us informing more than 40 times to the service center lady about our issue he did not know anything about our problem. We had to explain everything to him again and on hearing our issue, he was quick in saying he was aware of this issue as several of their customers were experiencing the same problem and he said we were using the wrong detergent (“even though we used the same type of detergent in all the front loading machines we used in our lives”) and that we need to use a detergent of the type MATIC, and then he sold us few boxes of Henko Mattic detergent and also a washing machine stand and cover, which evidently according to them is essential for IFB front loading washing machines to function correctly, (“again none of the other machine we used earlier ever needed anything of like this”) also this information was no where available in the users manual.

Soon after the man left we were able to use the machine successfully for one day and again next day we had the same problem, by this time we were convinced that we had been cheated. Again we had to try several times and wait for 1 week before someone came to resolve our issue, this time the service man new what our problem was and surprisingly without even checking anything knew that a switch inside the washing machine board was loose and faulty and he rectified it immediately and left. At this point we requested IFB to replace the washing machine since we were sold a defective product, but they refused to comply with our grievances.

After that day it was not many days before we started facing more problems with the IFB washing machine, it was less than two months since we bought the machine and one day while we were washing 2 bed sheets in it, we heard some loud sounds from the IFB washing machine and then it stopped and continued the washing process till it completed. When we opened the door and remove the bed sheets we were shocked when we saw the metal drum in which the cloths are washed was completely out of shape, it no longer looked like a cylindrical drum but looked more like a crumpled box. We contacted the service center, by now you will have guessed that it took them more than a week to come to check the problem. On reaching and seeing the machine from a distance the service man like possessing Psychic powers was most definitely sure that a coin must have been present with the cloths we were washing (“even though we said we washed 2 bed sheets”) and that it got stuck in the drum which in turn went through the process of damaging a heater which in the process went and damaged the metallic drum.

Let me give you a small description about a special feature that IFB has in their Senator 6kg model, it has a coin trap mechanism which is designed to safely capture and remove coins that are present in the cloths being washed and send it into a coin trap at the bottom of the washing machine, from where we can open and easily collect the coins.

Now coming back to our problem, however when we checked the coin trap after being explain by the service man, we did not find any coins or anything in the coin trap. But he was still curtain it was the imaginary coin that has caused the problem and said after 5 days they will take our machine to the repair center and check at their convenience and tell us the actual cause of the problem. Some how we had the idea that we were being cheated and that they will come back to us saying that it was a coin and that they had found a coin in the washing machine, which has caused all the problem and that’s exactly what we heard from then in almost a weeks time. Now they were asking us to pay for changing the entire drum and some other mechanical parts, because according to them it was our fault because we had left a coin in one of the cloths we washed. On hearing this we object and said that it was because of malfunctioning of your coin trap and it cannot be projected as out fault. Since then it’s been a month and the washing machine is still in the service centers possession. Now we want our money to be returned or the washing machine replaced. It is 21st July 2008 today and still they haven’t agreed to their manufacturing defect fault and causing great deal of inconvenience to us by wasting lots of our time and giving us the trouble of washing cloths for long hours.

Please let us know at [protected]@dafiina.com if any one has faced similar problems after purchasing IFB washing machines, we plan to take the company to court and also publish a public notice in leading newspapers in India to warn all other people from purchasing IFB products as they are cheating people.

Hi,

I am Ramesh from Bangalore the user of IFB Automatic washing Machine Executive ELITE, my machine is under warrenty. From 12th July on words when we switch on washing machine power trips off, we made couple of attempt the result is same, our first approach was to call electrician and check the home power supply which was found normal and all lights and appliances are working fine.

I lodged a complaint on 12th July 08 in Bangalore IFB customer care the Complaint ticket number 1959688, I was told that service engineer would attend on 14th July, till 15th July I waited and called the customer care, I was told that on 15th July 08 before 8.30 PM service engineer would visit.

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is

1. When we bought the machine we were told big about the quality of the product and the service promptness, where did these promises go.

2. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this. What would be fate after warrenty expires???

3. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 12th July till now, it obiviously talks about the product quality and reliability.

4. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.

5. Now during the warrenty the srvice is so pathetic I want to know what is the lead time to sttend the complaint, so that I could keep my many fellow collegues of IFB users to be cautious about the product and be on the alternate arrngement in case if it fails.

6. I want know what is the escalation levels and the time line to escalate, I being a professional I want to make an attempt professionally before I could go to media/consumer forum to initiate actions and make whole contry aware of my pain.

Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.

I bought "Elena" Model of Washing Machine in the month of March 2008 and from day one it had problems...At spin stage it would Vibrate with a lot of noise and pressure and the machine would move forward and it has also fallen off the platform . After giving compaints and after being looked at by various technician...as senior technician came and repaired the same.

Again..Saturday onwards it again started vibrating badly and yesterday evening's wash it fell down again.

I was given a defective product and this problem keeps recurring.

Would like to know if I can get a replacement of the defective product and if so how to go about the same.

Thanks

REgards

RENU SAMUEL
[protected]

I got this machine on Dec 31' 2007, Serial No .94086 Place: Chennai

We are having lot of problems- getting lot of sounds and the machine is jumping like frog and raised almost eight complaints in one month. Complaints # 1851865, 1903407

Nothing is working for us. Every time they are giving wrong information to us.. Very poor customer service. I asked the manager for replacement, he told me that according to the manual, we provide only service in the warranty period not replacement...

Almost four times they have done the service nothing is work out for me.. Kindly let me know whom I need to contact for machine replacement.

This machine would be good, if it is working fine.. about the customer service, it is very very poor . I think third party is taking over the service bit, they are concentrating only on money not service.. Initially they are asking to us to buy the detergent and some other cleaning items.

Is this the way IFB works?

Regards,
Senthil S

40 Days Back I purchased a IFB make 5KG Digital Washing Machine.From the 2nd day onwards it is giving lot of problems.The machine is stopping in between, It is not moving forward from 30 mins in quick wash mode.4 times i have given complaints regarding this. But till now my problems have not been rectified.Whoom do i contact?????I already spoke to Mr.Kamal Mitra & Steaven Augasteen.But there is no proper response.This is very very bad.I need proper reply from IFB. otherwise i need to approach Consumer forum.Wainting for your Reply... Suresh Sunkara

Before a month back I bought IFB washing machine but for last two weeks it is dead. I lodged a complain through costomer care but is not attended so far. Daily 5-6 times I am reminding, but I am getting assurance that it will be attended on priority bais. The matter is also taken up with the higher official but there is no diffence in any situation.

In single sentence, IFB running a very poor after sales service.

I purchased the IFB Washing machine (Executive plus) model around 6 yrs. back. After 3 yrs. of purchase the drier motor was
gone out of order & I had to spend around 4, 000/- for repairing by the IFB service men.
At present, the drum has lost its balance & is producing cracking sound while rotating & is not in a position to operate.
After lodging complaint through net, the service man attended on the very next day. As per him, the ball-bearing of the drum is damaged, which resulted the balance loss of the drum. He prescribed to replace the entire drum as the ball-bearing cannot be changed alone, it is fixed with the drum. The cost will be around 5, 000/.
I spent more than 21, 000/- at the time of purchase, I also tried to use the machine as directed. Why the machine is so designed when one has to incurr 9, 000/-, if not more, within 6 yrs. of purchase. People go for the best considering the product quality
as well as its long life.
Can the company exchange the machine?
Thanks.

DEAR SIR,
WE PURCHASED A IFB WASHING MACHNE IN THE COMPANY OUT LET IN CHENNAI AND WHEN WE PAID MONEY AND GOT THE MACHINE ONE OF THE DEMO PERSONS HAD CHEATED MY WIFE AND TAKE AWAY RS.3000/ BY GIVING SOME DETERGENT POWDER AND WHEN I IMMEDIATELY REPORTED THE MATTER TO THE COMPANY AND THREATENED ACTION THE MONEY WAS RETURNED. BUT NOW AGAIN WHEN THE SERVICE PEOPLE WAS CALLED FOR OVER HEATING A SERVICE PERSON FROM THE COMPANY CAME AND GAVE DESCALING MATERIAL FOR RS.450/ AND WHEN THE MATERIAL WAS USED THE DRUM OF THE MACHINE GOT BURNT. AND AFTER THAT I UNDER STAND THAT IT NEED NOT BE USED AT ALL. IF THEY ARE GOING TO WORK WITH SUCH NETWORK THEY WILL SOON BE OUT OF RACE IN INDIA

This is to follow up with the issue of the non-delivery of the IFB Microwave Oven- 17PG1S which was shipped out by your company on 12th May. I had placed an order for the same on the 2nd of May 2008(Mother's Day Special) and as per the terms and conditions of your company, the orders are usually delivered by you, within 4 days. Since you repeatedly ask for time and it has been a month since this issue has been going on (refer my earlier mails), I would like you to kindly send me a scanned copy of the order placed by me and forwarded to the Vendor (IFB), a scanned copy of the shipment details and also the courier receipt.

I would like to follow this issue up on my own and would like to let you know, that I may have to contact the CONSUMER FORUM with regard to this, if no effort is shown by your company in terms of delivering the order, in the meanwhile.

MACHINE DETAIL
SR NO:1E5AQ070711W000769
ELITE 5KG AQUA ENERGY.
PURCHASED FROM:B R REFRIGERATION & ELECTRONICS
PH NO[protected], 2426659, 2418698
AHMEDNAGAR
BILL NO:957

WHILE RUNNING FOUND ABNORMAL SOUND .

we had bought a top of the line IFB Microwave 29 Ltrs capacity with all good features. after having used it for some years, we have had the microwave develope some parts failures where in the opening lid / front door of the microwave has a material on its inner lining which began to wither off / began to fell off by being getting brittle in its constitution. we, than led by natural concerns to keep the product / appliance in good working condition, we happen to be at many an electronic dealing shops & showrooms in Ludhiana and Chandigarh but to no avail. Almost all of the dealers in the two towns have said that this product is out of circulation and they cannot help us to get it fixed. although the product is in absolutely good running condition but we have been strictly adviced by our well wishers and the all of the electronic goods sellers in the area to not to use it because of the scare of the radiations getting leeked and causing harm to my family in that case. Can i be helped by getting the same repaired to functioned normally.

We had purchased IFB washing machine digital 5kg on 25th June 07. It started giving us complaints from 23rd August 07. Small clothes used to get trapped in the machine & choke the machine. We have to get it opened up many times through service engineer. Lateron the condition of machine worsened & many of our expensive clothes were torn & damaged in the machine.

Service personnel from IFB have already come not less than 10 times and have not given any permanent solution. We have already lost our many expensive clothes due to its persistent problem of tearing up of clothes. Inspite of repeated reassurances the recurent & chronic problems of this washing machine are not being corrected and we request IFB to replace the defective machine or take back the machine and save us from further suffering.

i have purchased ifb washing machine on 17 th June by cash payment from Next showroom Vikhroli.till date despite repeated calls no one has come to install the machine

I had a bad experince that I want to share and need advise and help as I have beared a loss of RS[protected] just to replace a motor.

My experience goes like...this

Dear Team,

I had a bad experince that I want to share and need advise and help as I have beared a loss of 6-8 thousand rupees just to replace a motor.

My experience goes like...this

I have one IFB Elena washing machine which was out of warrenty, so I contacted a local vendor for service.The service technician had a through check of machine and came with a fault regarding motor.He said that motor needs to be replaced, so I agreed and paid him sum of Rs 2200 and got a receipt of same on printed bill book with 1 year warranty of motor from the vendor.

Initially it worked fine but after few days it started giving trouble again making a lot of noise and vibration.
So I called vednor again and this time he said its drum is craked and need to be replaced.But I preferred to call IFB service center this time, I got drum replaced at a cost of[protected] Rs but had an assurance from the visiting techinician from IFB that machine will work for another 12-18 months without any problem.But before replacing drum I asked IFB technician to have a through check of machine, and he said everything is working fine (motor etc) except DRUM.So I agreed to replace.

But things didnt stop here...now despite spending approx Rs[protected] my machine is not working.IFB technician visited and said motor is faulty.So I contacted vendor who replaced the motor...but he is not turning up despite plenty of calls...Even commitment of IFB technician doesn't stand right here (since he had a through check of machine before replacing the motor as I have insisted him to do so)

Please suggest and advise what action (legal) I can take against both the vendors so that at least I can recover my money.

Is it possible that I may approach consumer court.If yes please guide me as I am not aware of the process.I dont bother whatever hassels I may face to get my money back or things working fine as it is all hard earned money which I have spent.


For all these months I have gone through mental stress because of losing unnecessrly 6000 rs for nothing.

Current Situation:

IFB has assured free service but

Home Appliance Care (Naval Tyagi) is making false commitments everday for repalcing the motor...but he is not doing so.

I want my money back from Home Appliance Care (Naval Tyagi) which I have paid against the motor(having 1 year warranty).
which hardly worked

Motor was replaced in dec 2007...and till date it has hardly worked
Hope you will do the needful...

My contact details :

Vinod Pandita
[protected]
[protected]
Please note address and contact of vendor who replaced motor:

Home Appliances Care
Shp No-8, Lower Ground
E-57, West Vinod Nagar, IP Extension
Delhi-110092 (Behind swati appartments)

Contact Persons:
Naval Tyagi:[protected]
Dinesh:[protected]
Ravinder

Ph:[protected]

I have been calling daily to IFB call centre and they give me new ticket nos. But to my surprise it is one of the worst appliance company i have come across. I am regretting my decision to stick to IFB. I called up thier Mumbai Office too but there was no response. Can some one help me. I have AMC also for the said washing machine.

Tuesday, June 03, 2008

Dear Sir,

Serious Complaint on IFB Washing Machine

I would like to lodge a complaint with the following facts:

1. I had purchased the IFB fully automatic washing machine T2900DX from Spencer Plaza, 769, Anna Salai, Chennai 600 002, vide their invoice No. 4975 dated 10th February 1995.

2. The washing machine was working satisfactorily for so many years since its purchase and had never given me any major problem.

3. On the advice of IFB service engineers from time to time, I entered into an annual maintenance contract (hereinafter called AMC) with IFB, contract AMC No 001898 dated 16th June 2004 for a period of one year upto 15th June 2005.

4. After entering into the AMC in June 2004, there have been not less than fifteen or more complaints with machine not working in one way or the other. During this period from June 2004 till date, every time an engineer would come and inspect the machine and advice replacing a part. This has resulted in replacing the drum, motor, valve and other major parts. I have today only the washing machine outer cover remaining with literally all original parts of the machine replaced by defective and sub standard parts.

5. Since 2004, the IFB machine was been literally rendered hopeless for any operation by the so called service engineers, who to my surprise, include even some little boys whose age may be only around 12 or 15. Some of these boys who lacked the basic training even have damaged the rubber lining of the drum with a hole, while attempting to fix the rubber with the outer case. All the original parts have been replaced and none of the parts seem to work well and the machine shows its inefficiency after a couple of days of its rendering the service.

6. I have therefore made up my mind to lodge this complaint and would appreciate a compensation for the machine which was working so well for so many years till 2004. I only hope in this country there are some good consumer caring agencies like your esteemed organsiation who can come to our rescue. I have so far been managing with the machine for the past 4 years.

7. My last complaint a couple of weeks ago was that the IFB machine was leaking and there was water all round the place. No one ever seemed to answer my call, inspite of my religious calls (almost 5 calls a day), when I had to literally shout for them to act. Even after this there was no communication or updates on the spare parts and all of a sudden they show up today the 3rd June 2008 to again look at the machine. I am tired of these service engineers and have therefore decided to call it a day with IFB.

8. MY HUMBLE AND SINCERE REQUEST TO CONSUMERS AT LARGE IS NEVER EVER THINK OF BUYING A IFB WASHING MACHINE IN YOUR LIFE..YOU WILL BE RUINED

9. IFB service team and the managers running the show are totally indifferent to any complaint lodged and the standard reply is that there are no spares.

10. If IFB cannot maintain spares in their stores, why then they are entering into any AMC contract with the customer? I have never heard of IFB coming up readily with any spare and the standard reply is the spare is out of stock.

11. I sincerely feel that IFB should close down their shop immediately and I would request your forwarding this mail to the concerned authorities. I am sure many customers are suffering like this wondering what to do.

12. Please do let me know if I can take this up with any other higher authorities for immediate resolution, if you are not able to handle it for any reason.

13. Please reply to my email [protected]@gmail.com


Thanking you,

Yours faithfully,

K.S. Ramachandran
Residence: "Amritha", 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090, India. Res Tel:[protected] /[protected]; Mobile:[protected]; Email: [protected]@gmail.com; [protected]@gmail.com;

I got a Microwave model number 17 PM MEC1 as an annual gift from my company delivered to my native place at Rohtak, Haryana on 29-April-2008. It was working just fine for 1 week then due to voltage fluctuation it got it fuse tripped. I called up the service station on 5- may-2008. One person Randheer who said he was a qualified IFB professional came to my house and instead of replacing bad fuse with new one he connected both ends of fuse through wire (a work around). After which he plugged on the device again. But to my horror this time it started smoking with strange burning noise also. He left my place saying it was just because of some faulty diode which he will replace. Since then 20 days has passed. We call him regularly but he neither comes nor gives us any concrete reason for the fault.

Dear Mr. Dasgupta,
President & CEO
Ph:[protected]

I have purchased an IFB top loader washing machine on 11th May 2008 model no. (AW60-9021) and since then I am regretting my decision. I was informed by the dealer to contact IFB customer service for a demo which I did but after delay of some days finally an executive along with his assistance arrived at my home at about 8:30 PM at night and was already in hurry. He refused to attend to out request of shifting the direction of the drain pipe of which I had confirmation from the IFB sales team that it could be done. Moreover, the most shocking thing that happened was that he took away (stole) one the inlet hose pipe along with him without informing. I raised a formal complaint with the Delhi IFB customer service office.

I spoke with Mr. Aggarwaal (Ph:[protected] who at first was reluctant to agree that this act has been done and said that if customer gets some additional accessories by mistake we take it back. When I asked him even if that was the case shouldn't the customer be informed they are taking an accessory away as it has been sent by mistake, I was of the idea that such unprofessional standards were not being maintained by at least IFB but my expectation of the so called customer service from IFB has miserably failed that IFB executive wait to sneak out things when the customer is not watching. Moreover, when I said that on the catalogue 2 inlet hose pipes are supposed to be with the whole pack he was reluctant in agreeing to the fact. Later he accepted and said it might be a misunderstanding which I again failed to understand as IFB executives should well enough be informed about the washing machine plus should also inform the customer of any additional accessory that might come with the pack although that was not the case. I was told that an advisor will be sent to my place the next day. Just when I thought that my extremely poor experience with IFB is on verge of ending I was proved wrong. I didn't receive any call hence in distress called the call centre (Ph:[protected] and made a complaint I spoke to honey who raised my complaint efficiently and gave me the telephone number of the branch manager Amit Anand but this was just starting of further horrible experience that I was made to go through.

I called Amit Anand (Ph:[protected] and explained him what I have been put through as my first experience with IFB. On listening to my complaint said that he would call me within an hour in response to my complaint as he was in a meeting. The whole day passed and I didn’t receive any call from him. I hope this is isn't the type of customer commitment that you want to portray to your customers. I was really upset, distressed & regretting on my decision of purchasing an IFB product. I wasted my time and my money on calling everywhere to get the issue resolved. I called Amit again he started blaming me on the fact how can our advisor take away the pipe, it must have been a misunderstanding I was shocked at his statement as he was the branch manager and should know how to deal with a customer who had already been poorly serviced by such reputed company which stands for its excellence delivery to its customers. I also told him when he arrived he didn’t bring any pipe with him but when he left he took the pipe with him as my parent were not sure that we didn’t receive any additional accessories. Certainly it is the duty of the executive to let his customers know if any such thing has been sent.


I failed to understand one thing when a customer shells out money from his pocket to buy a product, if he doesn’t receive good after sales service he has right to report this and to raise his voice moreover, an IFB executive picking away machine accessories along with him without any reason and without even informing the customer should be taken seriously. The executive was rude to my family members refused to execute what he came for; this should be taken seriously as I believe you as company are aware what role a satisfied customer play in putting a good word for the company. Which I am sure I won’t be doing if I don’t receive any response on this message as well. Anyways after some argument he agreed he will send someone with the hose pipe and to get the drain hose side changed and just when I though that he being a branch manager would be true on his word….you can now well imagine what would have happened. I was again made to wait for 3 days and took me to call them again to remind that I haven’t received even a call to confirm executive visit as no one turned up on confirmed day of visit. What’s more painful is that I took leave for that day and was waiting for someone to arrive and fix the problem. Even after my repeated calls to Amit Anand, who doesn’t at all look in control of his team, no action has been taken till date and I am writing this letter as an extremely distressed & annoyed customer. I would also like to add that I was planning to purchase other home appliances from IFB but for after seeing such rubbish customer service am not in a mood to but any appliance from IFB unless I get an immediate response and some help from IFB. I have purchased this washing machine on 11th May and since then haven’t used it at even once.


Seek your HELP in resolving this complaint

Thanks,
Eshan