IFB Industries Complaints & Reviews

Tuesday, June 03, 2008

Dear Sir,

Serious Complaint on IFB Washing Machine

I would like to lodge a complaint with the following facts:

1. I had purchased the IFB fully automatic washing machine T2900DX from Spencer Plaza, 769, Anna Salai, Chennai 600 002, vide their invoice No. 4975 dated 10th February 1995.

2. The washing machine was working satisfactorily for so many years since its purchase and had never given me any major problem.

3. On the advice of IFB service engineers from time to time, I entered into an annual maintenance contract (hereinafter called AMC) with IFB, contract AMC No 001898 dated 16th June 2004 for a period of one year upto 15th June 2005.

4. After entering into the AMC in June 2004, there have been not less than fifteen or more complaints with machine not working in one way or the other. During this period from June 2004 till date, every time an engineer would come and inspect the machine and advice replacing a part. This has resulted in replacing the drum, motor, valve and other major parts. I have today only the washing machine outer cover remaining with literally all original parts of the machine replaced by defective and sub standard parts.

5. Since 2004, the IFB machine was been literally rendered hopeless for any operation by the so called service engineers, who to my surprise, include even some little boys whose age may be only around 12 or 15. Some of these boys who lacked the basic training even have damaged the rubber lining of the drum with a hole, while attempting to fix the rubber with the outer case. All the original parts have been replaced and none of the parts seem to work well and the machine shows its inefficiency after a couple of days of its rendering the service.

6. I have therefore made up my mind to lodge this complaint and would appreciate a compensation for the machine which was working so well for so many years till 2004. I only hope in this country there are some good consumer caring agencies like your esteemed organsiation who can come to our rescue. I have so far been managing with the machine for the past 4 years.

7. My last complaint a couple of weeks ago was that the IFB machine was leaking and there was water all round the place. No one ever seemed to answer my call, inspite of my religious calls (almost 5 calls a day), when I had to literally shout for them to act. Even after this there was no communication or updates on the spare parts and all of a sudden they show up today the 3rd June 2008 to again look at the machine. I am tired of these service engineers and have therefore decided to call it a day with IFB.

8. MY HUMBLE AND SINCERE REQUEST TO CONSUMERS AT LARGE IS NEVER EVER THINK OF BUYING A IFB WASHING MACHINE IN YOUR LIFE..YOU WILL BE RUINED

9. IFB service team and the managers running the show are totally indifferent to any complaint lodged and the standard reply is that there are no spares.

10. If IFB cannot maintain spares in their stores, why then they are entering into any AMC contract with the customer? I have never heard of IFB coming up readily with any spare and the standard reply is the spare is out of stock.

11. I sincerely feel that IFB should close down their shop immediately and I would request your forwarding this mail to the concerned authorities. I am sure many customers are suffering like this wondering what to do.

12. Please do let me know if I can take this up with any other higher authorities for immediate resolution, if you are not able to handle it for any reason.

13. Please reply to my email [protected]@gmail.com


Thanking you,

Yours faithfully,

K.S. Ramachandran
Residence: "Amritha", 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090, India. Res Tel:[protected] /[protected]; Mobile:[protected]; Email: [protected]@gmail.com; [protected]@gmail.com;

please be kind enough to note that we have been using the ifb washing machine since last many years and even taken amc contract with the company.

please note we have been contacting compnay's customer service since last 15 days and they have been telling us every day that some one will come to visit you before 8.30 in the evening but till today no one has visited us to solve our problem.

even after taking...

I got a Microwave model number 17 PM MEC1 as an annual gift from my company delivered to my native place at Rohtak, Haryana on 29-April-2008. It was working just fine for 1 week then due to voltage fluctuation it got it fuse tripped. I called up the service station on 5- may-2008. One person Randheer who said he was a qualified IFB professional came to my house and instead of replacing bad fuse with new one he connected both ends of fuse through wire (a work around). After which he plugged on the device again. But to my horror this time it started smoking with strange burning noise also. He left my place saying it was just because of some faulty diode which he will replace. Since then 20 days has passed. We call him regularly but he neither comes nor gives us any concrete reason for the fault.

Dear Mr. Dasgupta,
President & CEO
Ph:[protected]

I have purchased an IFB top loader washing machine on 11th May 2008 model no. (AW60-9021) and since then I am regretting my decision. I was informed by the dealer to contact IFB customer service for a demo which I did but after delay of some days finally an executive along with his assistance arrived at my home at about 8:30 PM at night and was already in hurry. He refused to attend to out request of shifting the direction of the drain pipe of which I had confirmation from the IFB sales team that it could be done. Moreover, the most shocking thing that happened was that he took away (stole) one the inlet hose pipe along with him without informing. I raised a formal complaint with the Delhi IFB customer service office.

I spoke with Mr. Aggarwaal (Ph:[protected] who at first was reluctant to agree that this act has been done and said that if customer gets some additional accessories by mistake we take it back. When I asked him even if that was the case shouldn't the customer be informed they are taking an accessory away as it has been sent by mistake, I was of the idea that such unprofessional standards were not being maintained by at least IFB but my expectation of the so called customer service from IFB has miserably failed that IFB executive wait to sneak out things when the customer is not watching. Moreover, when I said that on the catalogue 2 inlet hose pipes are supposed to be with the whole pack he was reluctant in agreeing to the fact. Later he accepted and said it might be a misunderstanding which I again failed to understand as IFB executives should well enough be informed about the washing machine plus should also inform the customer of any additional accessory that might come with the pack although that was not the case. I was told that an advisor will be sent to my place the next day. Just when I thought that my extremely poor experience with IFB is on verge of ending I was proved wrong. I didn't receive any call hence in distress called the call centre (Ph:[protected] and made a complaint I spoke to honey who raised my complaint efficiently and gave me the telephone number of the branch manager Amit Anand but this was just starting of further horrible experience that I was made to go through.

I called Amit Anand (Ph:[protected] and explained him what I have been put through as my first experience with IFB. On listening to my complaint said that he would call me within an hour in response to my complaint as he was in a meeting. The whole day passed and I didn’t receive any call from him. I hope this is isn't the type of customer commitment that you want to portray to your customers. I was really upset, distressed & regretting on my decision of purchasing an IFB product. I wasted my time and my money on calling everywhere to get the issue resolved. I called Amit again he started blaming me on the fact how can our advisor take away the pipe, it must have been a misunderstanding I was shocked at his statement as he was the branch manager and should know how to deal with a customer who had already been poorly serviced by such reputed company which stands for its excellence delivery to its customers. I also told him when he arrived he didn’t bring any pipe with him but when he left he took the pipe with him as my parent were not sure that we didn’t receive any additional accessories. Certainly it is the duty of the executive to let his customers know if any such thing has been sent.


I failed to understand one thing when a customer shells out money from his pocket to buy a product, if he doesn’t receive good after sales service he has right to report this and to raise his voice moreover, an IFB executive picking away machine accessories along with him without any reason and without even informing the customer should be taken seriously. The executive was rude to my family members refused to execute what he came for; this should be taken seriously as I believe you as company are aware what role a satisfied customer play in putting a good word for the company. Which I am sure I won’t be doing if I don’t receive any response on this message as well. Anyways after some argument he agreed he will send someone with the hose pipe and to get the drain hose side changed and just when I though that he being a branch manager would be true on his word….you can now well imagine what would have happened. I was again made to wait for 3 days and took me to call them again to remind that I haven’t received even a call to confirm executive visit as no one turned up on confirmed day of visit. What’s more painful is that I took leave for that day and was waiting for someone to arrive and fix the problem. Even after my repeated calls to Amit Anand, who doesn’t at all look in control of his team, no action has been taken till date and I am writing this letter as an extremely distressed & annoyed customer. I would also like to add that I was planning to purchase other home appliances from IFB but for after seeing such rubbish customer service am not in a mood to but any appliance from IFB unless I get an immediate response and some help from IFB. I have purchased this washing machine on 11th May and since then haven’t used it at even once.


Seek your HELP in resolving this complaint

Thanks,
Eshan

Dear Sir,

On last 26th April 2008, I bought an IFB Senorita Dlx Washing Machine in
Thirumurugan Enterprises-Chennai. Request raised dates for Demo as follows:

26/4/08 - 11.00am - Informed by Mr. Selvan - Thirumurugan Enterprises
29/4/08 - 11.10am - Informed by Mr. Selvan - Thirumurugan Enterprises
29/4/08 - 02.30pm - Informed by Self
30/4/08 - 10.00am - Informed by Self. IFB commited, they will be sending the
person immediately.
02/05/08 - 10.00am - Informed by self. IFB commited, they will be sending
the person immediately.
02/05/08 - 04.00pm - Informed by self. IFB commited, they will be sending
the person immediately.
03/05/08 - 04.00pm - Informed by self. IFB told, they will send the person
positively.

No body attended till date.

All,

I bought IFB machine one year back from Delhi and since then I have been complaining to Customer call center for Noise, Banging and Rattling sounds from the machine.

The machine was in One year default Warranty period and no one attended it, thereby the one year default period expired. As a precaution I had also taken a extended warranty for next 2 years for proper service but that is of no use because no one from the Repair center or Delhi-Okhla office responds to the issues/problem raised by the consumers.

The history starts from the every beginning itself, the complaint numbers can be traced.

I am listing some of the incidents below:

Oct/Nov-07 - During one year default warranty period (before Diwali):
I called N number of times to the Call center team but no one from the Repair center contacted us.
One time a mechanic came noticed & went back saying that he will come with Spare parts but no one turned up later.
3-Jan (#[protected] Complaint raised - no visit, no solution provided.
21-Jan(#[protected] Complaint raised - mechanic visits, does some changes for testing, there is no relief, no permanent solution given.
15-Feb(#[protected] Complaint raised - no visit, no solution given.
16-Feb(as above) - spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge), they promise to take action, strangely no action taken.
22-Feb(#[protected] spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge).
They send mechanic and take the machine to repair center for 2 weeks, the machine comes back with same issue still open.
Mar'08- - As agreed with Site incharge & Manager repair center : Talking directly with both of them for N number of times, to send the mechanic for solving problem, no visit made till date (April-19, 2008).
12-April-08 - After a lot of hard work got the contact number & name of the IFB person in Okhla, N Delhi - Naresh Upadhayay.
Speak with him & he promises to look into the matter & solve, he passes the complaint to Repair center, there is a call from Repair center - but no visit from any mechanic what-so-ever.

Even the lady (on behalf of Naresh Upadhayay) did not revert back or confirmed if the issue was closed or not.

Strangely, this is the First company I have seen, which never calls back to find out if the Case opened has been closed to satisfactorily or not, whether it is the Call center or the company office, a total lackadaisical attitude.

Rs, 20, 000/- is not a small amount for anyone it is a hard earned money. I think we should go ahead to Consumer Forum and log a case against IFB.

thanks,
Nimisha

Although the machine is carrying out the spin Cycle, the water is not draining out of the drum and clothes are coming out sogging wet.
The machine was purchased on 24/01/2007. We had purchased "Extended Warranty" upto 23/01/2011. The serial No. of the machine is 098686

Repeated calls to the Service Centre in Cochin, only results in a mechanic coming to see the machine, looking at it and stating that everything is OK. He does not have the patience to run the machine through one wash cycle and locate the fault.
My adress is
5, Skyline Habitat
Vazhakkala
Cochin 682030
Tel. No.[protected]

I got ifb top loading washing machine model no: aw60-806, serial no: 70600424, on 24/10/07, from bharath electronics appliances(BEA)coimbatore. Ever since we started using it i've been experiencing problems with it!!
The service centre was on time only for the installation, after that we have called them thrice, they have turned up only once, that too after almost a month of complaining!
The last time, the technician came, he said he cannot fix the complaint n needed to remove the board and send it for repair!
Its been over a month now, and no response from the service centre.
When i called the service centre on last thursday, they said that the part has not come from chennai yet! They said they will fix it by saturday, now almost a week passed, still no response!
I'm in deep trouble and confused not knowing what to do next. We bought the machine as a solution to our washing problems, now the machine itself has become the biggest problem to me! I got the machine only for the company's goodwill- otherwise there were better options for me from other brands as in rate, performance and service.
I need the machine repaired immediately or replaced if the complaint is out of manufacturing! This would be my last complaint and if i dont get a response for this too, i have to take legal actions against the company for my money refund for the machine!!

The washing machine was repaired by company engineers in the first week of March-08 and since the same was not in warranty, the engineers suggested to take AMC of Rs 1685. The AMC was taken.

The machine stopped working again and a complaint was registered on 21st March( Complaint no 1644448). Till date the problem has not been addressed and repeated calls to their call centres is not yielding any result. The call centre gave the mobile no of person inchange of Mumbai zone, spoke to him but never bothered to call back and also not answering my calls now.

Helpless situation, want IFB to return the AMC money and I will get the machine rectified by a local vendor.

i've order protector powder dt.march 4th 2008.they told that it will be delivered within 48 hrs.but with daily reminder also has not been able to delivered the powder. powder is important as it has to be mixed with regular detergent to avoid descaling etc. i've it's expensive model which costs me around 20k bugs.it has been purchased on july 05.since i ordered only powder, do not have any complaint so they are not interested in coming just to give powder, as they 'll not be paid any labour charges. they said they do not have any outlet from where i can buy these. i'm in a great mess.pls. help me

Hi !,
IFB in my opinion is, one of the worst companies to deal with. It offers bad products, poor service and the staff is completely negligent towards consumer complaints. I as a consumer have experienced fraudulent practices by the company.

I bought the IFB ELENA/ ELENA EX (washing machine) on 6/ 11/2007 After using the machine we encountered a problem that the drying capacity of the machine was very poor. The clothes almost came out wet even after the spinning cycle. After several complaints made to IFB and 8 to 10 visits of the service guys, the machine was finally replaced. During the machine installation on 29/12/07, I was informed by the service engineer that this new machine also had some problems, that would hamper the normal functioning of the machine and so the machine had to be replaced again.
•On 03/01/2008 the machine was replaced for the 2nd time. After several uses, we still encountered the same problem as our originally purchased machine(wet clothes). With a doubt in mind, we checked the Sr. No. of the machine and with utter SHOCK realised that the Sr. No. of this machine, (2nd replacement) was the same as the Sr. No of the original machine sold to us. That means a defective machine was sent to us as a replacement, saying that it was a new machine.
•We contacted several employees, including the regional sales manager, but no action has been taken so far. The machine is still lying at our end, and can be put to no use. Above all it has added to our inconvenience and unnecessary stress. No regrets or apology has been received so far from the company’s side for committing such a big fraud.
My sincere request to all Pls. do not deal with this company, it will simply let you down.

I bought a IFB Microwave oven in august 2007 and unfortuantely it got repaired in october. I raised a complaint and the company sent the executive. The executive on inspection informed that the motor is out of order and will require 3 weeks since the spare part was out of stock. Since then neither i am able to trace the executive nor any response from call centre is futile. Finally i was shocked last week that my complaint has been closed completely adn i raised a frewsh complaint

Its a shame for a company like IFB to offer such a poor service to customers

I am in bangalore and it will be great if someopne can provide me the top level heads number in IFB so that i can escalate this issue to tje max....

-Vaidya