IFB Industries Complaints & Reviews

F5 error flashing out in newly bought dishwasher IFB Neptune vx. Error occurs everytime I use now - within 2 months of buying it.

Dear Sir
It is to inform you that the services provided by you are very poor. None attention are being paid by your higher office. Which is not good for the health of company I lodge a complaint by token no [protected] one month ago but till date no action has been taken by while your service engineer demanded Rs.4500/- for replacement of part and servicing of machine. while I have send so many complaint to service centre but all in vain. If you don't want to attend the complaint so pl. arrange to return the amount Rs.4500/- taken by Mr. Rohit Singh.
Above clearly indicate that company image is going downward,

I had complaint about my Washing Machine on 20th Feb. 2021 but still machine is not repaired. Token No. is[protected].

My washing machine is not working properly. Its rinsing improperly .
Model Senorita Acua Sx/VX front load 6.5 KG 1000 rpm.
Contact number [protected]
Mrs. Meenakshi Arora

I bought this machine in November 2019. But it was worst product I saw in my life. This machine has repaired many times but now it is out my reach. but now no one come to check or repair it. You can check it in video attach with this. Plz change this washing machine.

Hi Sir/Madam, I bought a dishwasher recently in dec-2020 and got installed around Jan-2021 that to after lots of follow up, now dishwasher is not working as expected as detergent not getting fully diluted and even after complete cycle there is detergent in detergent section and on utensils and I had complained about the same and further one of executive came and shared there is a salt setting issue there and he fixed it however out of curiosity...

I have ifb Neptune VX model dishwasher. I had F4 problem.

I complained kumbakonam service person Mr. Ganesh on 28 jan 2021 and also he attended on 31 Jan 2021.

He informed we have to change valve. But till today 26 Feb 2021 there is no response from them. Whenever I phoned he is telling within a week.

I never expect like this very bad service in IFB KUMBAKONAM.

Your machine is good but service is very bad always.

Hi..my washing machine is not working properly as and when we put clothes for washing, after sometime it starts making noise and the sound is so much louder...

My machine is new and I have raised enough number of complaints. Every engineer complains that either I overload or underuse the machine. Twice dampers have been changed. Machine vibrates and moves from its actual position. Once when I open the door there was water all over my floor. Everyday pushing this heavy machine has brought back pain. Even the team leaders dont respond.
Horrible technicians.

Pathetic service after sale, after seven months also my ifb machine problem is not solved, #dontbuyifb think before buying ifb products,
They service engineer knowledge is zero in their products, they only blame to your water or your essentials you use in machine, but they don't know how to to prove it, they only talk to solve your problem but do nothing, please please don't ever buy ifb, it's just a scam.
My wife fingers got damage because of this problem, you have to call so many times,

I had purchased Elite Aqua 7 kg washing machine on 27/07/2017 from Vijay Sales. Today technician from Perfect Cool Service had visited to check the machine due to the service call registered with IFB customer call centre.

The technician informed us that there were 4 parts which needed replacement out of which 2 are under warranty ( shock to know that 4 parts require replacement within 4 years of warranty ). Other 2 are the rubber lining and eco filter and cost of the same would be Rs 3250 and Rs 2500 respectively. I was surprised by the cost of the parts which are very expensive.

I would request IFB to offer parts which are not covered under warranty at lower cost to their customers otherwise it will dissuade customers from buying IFB products, since they have to spend approx Rs 6000 within 4 years of the product purchase. I would appreciate IFB to reimburse the charges paid to Perfect cool service.

I have raised the complaint for my elena dx model washing machine

we clearly mentioned we need a replacement for the drain pump as it was damaged and the cap barely holds on

The technician Ramesh from one of the ifb franchise arrived and mentioned that we need to pay amount for the replacement parts despite having an fully paid amc

Since they did not provide the relevant service i declined to sign on the feedback form so the technician just took the photo of serial number of the washing machine and closed the ticket without our consent

Now the ticket status shows as resolved

Closing the complaints without informing us is not an acceptable behaviour and i request the ifb management to necessary action on such franchises

Currently i need a replacement of the damaged parts as the part was damaged when technician opened it with brute force

We had ordered an IFB Neptune Vx dishwasher on the 20th of November 2020 and the product was finally installed in December. Since February 2021 the dishwasher has magically transformed into a fountain/waterfall. While this May suit better for outdoor decor it does not serve my requirements.
The technicians from the company have visited 3 times and have apparently repaired the product each time with a different story. When trying to escalate the person responsible is avoiding my calls.
Ridiculous quality and service from IFB what a disappointment. Never again going to buy Any product from IFB.

I entered into a Maintenance Contract for my Microwave some time during 1 st week of January, 21. The appliance got out of order and I booked for repair of the same vide above booking number. While the repair has not yet been done, there is no definite reply about timeline for ensuring the same. Every-time I ring for follow-up, they say that a component is awaited from Goa. Now I am told that it would be done around 7 th March, which is totally unacceptable to me.
In this connection, I do register my strong Grievance and urge upon you to ensure repair immediately otherwise, refund me the Annual Maintenance Charge paid by me so that I can go for a new equipment without waiting for you indefinitely.

My washing machine got damaged during transportation by APT Pacel service team. In order to claim the repair charge through Insurance.They are asking me to get the repair charge quote from IFB and submit it to them for processing.But Authorised dealer ( Shree Sastha Enterprises) in Cuddalore division not ready to submit their quote.I need Estimated Repair price Quote for proceed further.
My mobile number :[protected]

Hello there,

My washing machine display was not working suddenly.
The service engineer analysed and suggested to change the PCB and it would cost Rs 5600 + service charge Rs 590.
He also charged Rs 590 for this analyze.
It seems kind of very expensive IFB maintenance and spares.

Does anybody facing similar experience with IFB ?

Senorita Aqua SX 6.5 kg 1000RPM

Recently I had purchased a washing machine ELITE PLUS SX ID IFB WM. The service engg. visited and installed the machine, but he is not trained well and also kept a water inlet nozzle with him, when I asked him why you took machine parts with himself, he said by mistake I kept with me. But it is wrong practice. Because my previous machine's nozzle was fixed there, That was not compatible with my new IFB machine, it's leaking. I called the service engg directly to visit again and fix the problem as soon as possible. He didn't come even though I logged a service call through customer care and it's been 4-5 days. neither he visited nor called me.
Finally I have reached the conclusion that your services are very pathetic and worst, it's my biggest mistake that I have purchased IFB products. My previous machine was Whirlpool and it's services are amazing. I never recommend any to buy IFB products. I will definitely replace my IFB machine as soon as possible.

I had my washing machine serviced today and the technician replaced the drum. The WM is under AMC still he charged 5000 rupees. Rubber sleeve charged 2630, sealing rubber 510, belt 790, pump rubber 480. I feel he has over charged me and I have past experience to think so. This same AMC franchise charged me some 1000 rupees more for AMC so when I complained they refunded the extra amount. And for my IFB Owen which is also under AMC, they charged 1500 rupees extra for the spare (replaced magnetic coil) and then refunded once I complained. But this time when I complained to IFB customer care but they are not willing to accept my complaint and just told whatever charged by the service person is correct price. And also not willing to share the spare price. Another thing is these service technicians force us to forward the feedback message to them and they send the feed back on customer behalf. So please look into this.

Water leakage - pipe changed still problem not resolved