IFB Industries Complaints & Reviews

I purchased a Washing Machine through Amazon, and since I purchased a machine I am getting unwanted noise from the machine. As always I logged many complains to IFB and their one of the Engineer Named Alpesh who is from Ahmedabad, had put some kind of packing from board through which the noise stopped coming. Somehow later on I came to know about this and still the noise persist. I had called the Local Higher Authority but he is not convince about the defect in the product. Last Friday they changed the motor due to which additional noise started. And again I had to call customer care each and every day to get an update on this but no luck. Fed up of IFB appliance. Even their Engineers denies to visit and examine the issue for 2 hours. And they say they don't have time for this. Is this a joke? Even their Branch Manager says this is normal. Well i would like to understand whats the definition of normal is for the branch manager. Because, I don't see any normal thing in this.

I have complained a 100 times to the service centre about the repair of my washing machine. There has been no reply by the local service provider. There is some minor problem with the door lock due to which my washing machine shows an error of f2. I have explained this to the service provider on the toll free no. They register my request but I get no response in return from the local service provider. I call them again and they tell me that the complaint has been canceled because I was not there. When in fact I am at my home all the time. They are making me regret buying a washing machine of 50 thousand and getting no service in exchange. It is some sort of vendetta that the company or their service provider has, I think which is forcing us to buy a new machine.

Showing 'Lo' at the power start point

Model is SENORITA SX, serial no[protected]. One & a half year ago there was a complaint in the machine. As per the technician advise we changed the control panel/the board. Which costed me around 5000. I remembered what I paid approximately but the bill I misplaced as we shifted to another house. At that time there was no display when we switch on the machine. This time we got an error message TACO on the display and there drum wasn't rotating. Technician says it's the board problem. Within a span of 1&1/2 year I have to change the board again.
After the technician said it's due to the board/panel though we told him several times it's not because of that as we checked what taco error message is for. Still we agreed with him as we wanted our machine to work. He brought a new board when he connected it machine showed the same error. I mentioned him about what we said earlier about the error message. Then he called his senior and confirmed that it must be the problem with motor. Now he said, it will cost you around 7 thousand. Why is it like this. Is it a guessing game? He will come and guess and we have to pay for it. He left the machine without closing it properly saying that he will be back on Monday. That was 14th of September till today no sign of him. When I called him to find out he said they will send a message to me. And I got a message as my problem is resolved. Is this the way to solve any problem. I called him about the machine which he left open he replied he will be coming tomorrow that was yesterday. Still no sign of him. I don't know who to blame, I don't even know what he has done in that machine. The belt or the rubber is been removed and hung on the water tap. Whenever I call he says he will be coming. Don't know when?. I have written three mails regarding this finally i gotta a reply asking for my number. I sent my number after that again the same silence. This drama is happening since August.. Now it's October end still I haven't got any solution from them.
Please do the needful
Ticket id - [protected]

I, the undersigned, registered a service complaint with ticket no. [protected], dated 18 oct 20 sunday for my washing machine, under warranty, with problem of '' water not entering into the machine ''.

After repeated attempt to local service provider for last few days, ''tech will attened '' such talk on phone, failed to get tech. Can i get your attention please, to get the job done by other service provider as soon as possible. I will be grateful to you for immediate action
thanks,

colonel subrata saha, kolkata.- 700060.
mob [protected].

I am facing issue with my newly purchased IFB microwave oven which is under warranty.. i have complained on 14th September ticket no is [protected]. still my issue is pending as some parts they dont have.l, the number which i get from customer care of owner and their lead they are not picking up calls. I am really frustrated with this kind of service. Every time i call customer care they give me false commitment to wait more 4days. No one cares about customer. It's a really bad service from IFB.

#IFB #IFBappliances

Regards,
Abhishek Dahitule
[protected]

Abnormal noise during working .

Hi,
I am using ifb washingmachine front load. It is showing p 14 error message in display.

May I know what is the reason? And what is the solution for p14 error?

Could you please help me...

I have raised the complaint on my washing machine on 1st October 2020. Technician visited within 2 days and told that there is a bearing issue and it is not in stock. After that, there is no response from either the technician or IFB and I escalated the request by calling the call center.

On the 8th of October, another technician visited home and informed me that it is not the issue of bearing and it is with drum. He dismantled the washing machine and told that he will come back with drum on 9th. But till now he has not turned up.

I am an AMC customer and it has been these many days since I have raised this issue and no response so far. As I have send the email directly to the customer complains forum, the service advisor is not ready to help out of this. He is asking me to bring the washing machine to service center and is blaming it on COVID.

I am very unhappy with the ifb dishwasher.
We used it for hardly 2 years and the machine started giving f5 error.Sometimes machine completes the full cycle and sometimes it stop midway.
After getting it checked from the ifb technician we were told that water pump needs to be replaced costing 5000 to 6000.
But we did not see any reason for the pump to get spoilt as we had not used the machine much and if its spoilt it should not work at all. Why sometimes its working completely.
So we somehow managed with it for one year .but now machine is giving the error frequently fed up of it.After reading the reviews I am doubting that even after replacing the motor problem will be resolved.
Kindly any one from the company reply to this and solve the problem so that the machine can be used for few more years without any problem. Otherwise its not worth keeping ur machine at all.

Following are the ticket number of complaint of my IFB Washing machine, which have been closed without attending the problem. After first ticket, a technician visited my home and intimated that he will visit again after arranging the faulty spare part. Afterwards, no one visited my home and every ticket has been closed without contacting/visiting my home. kindly look into the matter and do the needful to repair my faulty washing machine.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

IFB ID: 17021892
Manjit Singh

After one year o[censored]se IFB microwaveoven 23BC4 create disturbance, A blast happened in the main PCB C17-23BC4.then service centre advisce me to change the PCB.after 3monthos of wqaiting period finally they changed it.after installation of ne PCB another blast happen in pcb within 3 month.but service centre doesn't cooperate with us.after happening the first blast i have checked all the eletricity connection and plug .the service centre charged Rs.2200 for first time. no response come from SERVICE CENTRE after lodging complaints.the same incident happen 2 time and making the risk of customers life.i m expecting a permanent soluation.i the incident happening continuosly.i want some special attention on this matter.please contact -[protected].

Dear Sir,

I would like to inform you that I have purchased a new IFB Make Automatic washing machine from reliance digital Bhiwadi, rajasthan whose bill copy is enclosed.
I have booked for demo installation with ticket no [protected] Dt 10/10/2020 & till now no one has responded for installation of the same.
Reliance digital is saying that IFB is responsible they are only selling the product & no reply from IFB for installation of the same.

Please look into the matter & get it sorted out as today is the 4 day my machine is being kept idle.

If no response from any body then I will forced to move further.

Regards
SYED ARSHAD ALAM
[protected]

I purchased a Washing Machine through Amazon, and since I purchased a machine I am getting unwanted noise from the machine. As always I logged many complains to IFB and their one of the Engineer Named Alpesh who is from Ahmedabad, had put some kind of packing from board through which the noise stopped coming. Somehow later on I came to know about this and still the noise persist. I had called the Local Higher Authority but he is not convince about the defect in the product. Last Friday they changed the motor due to which additional noise started. And again I had to call customer care each and every day to get an update on this but no luck. Fed up of IFB appliance. Even their Engineers denies to visit and examine the issue for 2 hours. And they say they don't have time for this. Is this a joke?

Respected Sir/mam,

My washing machine touch panel not working since 2-3 months, my product is in warranty period that's why I continuesly calling to IFB customer support portal but still they didn't do anything.. 10 days ago I send mail to company that is mentioned, is you are failed to solve my problem so I will filed complaint against your company in consumer forum..but they still not replied my mail...now I feel helpless and don't know what should I do now
I kindly request to the body member please look at in and help me.

Thank you

A) I have made a complaint through IFB app bearing complaint ticket id [protected] dated 11/09/2020
and after repeated calls to customer care the technician visited our house and said that " all is ok " with out any reapir. But after our conversation with technician he said that walls is not working it is to be replaced and we will visit your house with spare parts

but after around 14 days they called us back and said that spare parts are not available so we are unable to repair that machine and advised to buy a new machine and they will give 15-25% discount for new machine.as this is a covid 19 situation and we are not in a position to buy a new machine we denied the same.and i urged them to call back with higher authorities
but till date i have not received any call from them.

but with out any confirmation from me they closed the ticket at their end

2) again i raised a ticket bearing ticket numbers[protected] on[protected] but till date nobody is visited our house

our AMC IS GOING to end on[protected] and the management is just prolonging the issue without any service.

my mother is 56 years old and unable to wash the cloths by manual process and she is facing very difficult issues for soaking the clothes
as our amc is still exists
we request you to service the machine or refund the total machine cost i.e rs. 19000(around)

uday
[protected]

I raised a complaint on 6-Oct-2020 and on 7-Oct-2020 talked with the service center, Hyderabad to know the status of my complaint. The rep. Ms. Hari Durga was not only rude but also started asking as to why she needs to send a technician even after telling her multiple times that it was a general service that needs to be done and also, we have an AMC.

Even after giving the ticket #, she refused by saying that it was a wrong ticket # and said that we have not even registered a complaint. She didn't even tell her name initially but when I insisted she told me her name. Also, when I asked if I can talk with her manager, she said that he was not in the office but I could hear from the background someone asking her to give an excuse by saying that the manager is not in the office.

I feel so insulted and humiliated by these people and as this is not the first time we are being treated like this by this service center people, even after paying the AMC for 2 years, I am given to understand that IFB IS ONLY LOOKING TO EARN MONEY AND DON'T WANT TO PROVIDE PROPER SERVICE TO THE CUSTOMERS AND EVEN WANT TO INSULT AND HUMILIATE the customers by talking so rudely.

I want strict action to be taken against this rep. Ms. Hari Durga from Hyd. service center or else I will definitely file an FIR for discrimination and humiliating me with the Police as well as for cheating me by not accepting my request. I will also post it on FB and other media stating that IFB is only looking to make money as if they are providing service free of cost but earning a lot of money by indulging in these kinds of behavior.

Got service people to check my washing machine in february 2020.took annaual maintenance.was told pcb board has to be changed.that they will come back and do it.its been 8 months and they have not responded on this.when contacted the local dealer service center, they decline to take it up saying ifb will look into it.the phone no.s of the service providers do not work anymore.i want to know when my pcb board will be changed and annual maintence be done.if not, pls refund my money.

My washing machine caught on fire on 11th September. I have had a lot of damage due to this incident and also lost my machine (unrepairable condition) .

Cost estimation and repair done in Rs.
1)Plumbing work- Reconnection and restoring water supply (Rs 6000)

2)Cleaning work ( 2 persons for 3 days) (Rs 4000)

3)Painting work (2 persons for 5 days, paint cost and rental charges for device for cleaning of exterior walls to enable painting) ( Rs 8000)

Total: 18, 000

I would humble request to look into this issue and resolve it.

Ticket no:[protected]

Dear sir
I have purchased IFB microwave oven on October 2019
In this 1 year span, 4 times I have raised the complaint regarding oven heating issues.
Unable to solve my problem permanently.