IFB Industries Complaints & Reviews

Dear Sir,

I would like to inform you that I have purchased a new IFB Make Automatic washing machine from reliance digital Bhiwadi, rajasthan whose bill copy is enclosed.
I have booked for demo installation with ticket no [protected] Dt 10/10/2020 & till now no one has responded for installation of the same.
Reliance digital is saying that IFB is responsible they are only selling the product & no reply from IFB for installation of the same.

Please look into the matter & get it sorted out as today is the 4 day my machine is being kept idle.

If no response from any body then I will forced to move further.

Regards
SYED ARSHAD ALAM
[protected]

I purchased a Washing Machine through Amazon, and since I purchased a machine I am getting unwanted noise from the machine. As always I logged many complains to IFB and their one of the Engineer Named Alpesh who is from Ahmedabad, had put some kind of packing from board through which the noise stopped coming. Somehow later on I came to know about this and still the noise persist. I had called the Local Higher Authority but he is not convince about the defect in the product. Last Friday they changed the motor due to which additional noise started. And again I had to call customer care each and every day to get an update on this but no luck. Fed up of IFB appliance. Even their Engineers denies to visit and examine the issue for 2 hours. And they say they don't have time for this. Is this a joke?

Respected Sir/mam,

My washing machine touch panel not working since 2-3 months, my product is in warranty period that's why I continuesly calling to IFB customer support portal but still they didn't do anything.. 10 days ago I send mail to company that is mentioned, is you are failed to solve my problem so I will filed complaint against your company in consumer forum..but they still not replied my mail...now I feel helpless and don't know what should I do now
I kindly request to the body member please look at in and help me.

Thank you

A) I have made a complaint through IFB app bearing complaint ticket id [protected] dated 11/09/2020
and after repeated calls to customer care the technician visited our house and said that " all is ok " with out any reapir. But after our conversation with technician he said that walls is not working it is to be replaced and we will visit your house with spare parts

but after around 14 days they called us back and said that spare parts are not available so we are unable to repair that machine and advised to buy a new machine and they will give 15-25% discount for new machine.as this is a covid 19 situation and we are not in a position to buy a new machine we denied the same.and i urged them to call back with higher authorities
but till date i have not received any call from them.

but with out any confirmation from me they closed the ticket at their end

2) again i raised a ticket bearing ticket numbers[protected] on[protected] but till date nobody is visited our house

our AMC IS GOING to end on[protected] and the management is just prolonging the issue without any service.

my mother is 56 years old and unable to wash the cloths by manual process and she is facing very difficult issues for soaking the clothes
as our amc is still exists
we request you to service the machine or refund the total machine cost i.e rs. 19000(around)

uday
[protected]

I raised a complaint on 6-Oct-2020 and on 7-Oct-2020 talked with the service center, Hyderabad to know the status of my complaint. The rep. Ms. Hari Durga was not only rude but also started asking as to why she needs to send a technician even after telling her multiple times that it was a general service that needs to be done and also, we have an AMC.

Even after giving the ticket #, she refused by saying that it was a wrong ticket # and said that we have not even registered a complaint. She didn't even tell her name initially but when I insisted she told me her name. Also, when I asked if I can talk with her manager, she said that he was not in the office but I could hear from the background someone asking her to give an excuse by saying that the manager is not in the office.

I feel so insulted and humiliated by these people and as this is not the first time we are being treated like this by this service center people, even after paying the AMC for 2 years, I am given to understand that IFB IS ONLY LOOKING TO EARN MONEY AND DON'T WANT TO PROVIDE PROPER SERVICE TO THE CUSTOMERS AND EVEN WANT TO INSULT AND HUMILIATE the customers by talking so rudely.

I want strict action to be taken against this rep. Ms. Hari Durga from Hyd. service center or else I will definitely file an FIR for discrimination and humiliating me with the Police as well as for cheating me by not accepting my request. I will also post it on FB and other media stating that IFB is only looking to make money as if they are providing service free of cost but earning a lot of money by indulging in these kinds of behavior.

Got service people to check my washing machine in february 2020.took annaual maintenance.was told pcb board has to be changed.that they will come back and do it.its been 8 months and they have not responded on this.when contacted the local dealer service center, they decline to take it up saying ifb will look into it.the phone no.s of the service providers do not work anymore.i want to know when my pcb board will be changed and annual maintence be done.if not, pls refund my money.

My washing machine caught on fire on 11th September. I have had a lot of damage due to this incident and also lost my machine (unrepairable condition) .

Cost estimation and repair done in Rs.
1)Plumbing work- Reconnection and restoring water supply (Rs 6000)

2)Cleaning work ( 2 persons for 3 days) (Rs 4000)

3)Painting work (2 persons for 5 days, paint cost and rental charges for device for cleaning of exterior walls to enable painting) ( Rs 8000)

Total: 18, 000

I would humble request to look into this issue and resolve it.

Ticket no:[protected]

Dear sir
I have purchased IFB microwave oven on October 2019
In this 1 year span, 4 times I have raised the complaint regarding oven heating issues.
Unable to solve my problem permanently.

Our washing machine is off before 3months no can response, still not resolved the issue..what can I do... please confirm...no one can resolved the issue only service executive will come to my home and see the machine and saying to me we have odered your equipment, but still not come washing machine actually machine is in under warranty.
Address- KANAKDAS BADAVANE NEAR ZP OFFICE BIJAPUR, 586104,
MOB-[protected].

I applied complaints about washing machine making sound and not washing clothes cleanly. From ifb manager from narsaraopeta shop said that they have wrote to higher authority of ifb as my complaint solved. But actually they have not visited our home to solve the complaint. By big mistake to buy this product. I will never suggest anyone to buy ifb products. No servicing after buying with high rates 19500rupees

I have ifb senorita sx 6kg front load washing machine. One of your service person came and attended the following problems.

1. Selector switch slipping problem in pcb

2. Door lock replacement.

After one week pcb got melted out. Now the machine is not running.

Now service person telling that pcb panel to be changed and it will cost around rs 7500.

Cost of the new machine itself for 6kg - rs 23000/-

Please suggest what to do?

I would like to lodge a complaint regarding the poor product /service quality of ifb split ac2.0 t iaci24x83t3c-odu. I am writing this letter to convey my extreme displeasure at the faulty products and high cost of service by ifb. I have purchased this ac this year 28.02.2020 and it has got cooling problem just after 6 month purchase. Sometime it’s showing e4 error on the screen.
I booked a complaint on 22nd september, 2020- ticket no. Is [protected] and your customer care executive said that technicians will solve the issue within 96 hours, unfortunately not get any call or any actions from the ifb till this moment (29th september 2020).

I have elite sx washing machine with the amc valid from 01.12.2018 to 30.11.2020 for the machine serial no.[protected]. The national lockdown due to covid-19 has caused difficulty to all and no service could be provided for any non-essential services. The lockdown continues from march mid-2020 to date. It is requested to extend the amc warranty free of cost for the non operational period (March to august 2020) as a gesture to support the customers who are already having amc. Request to accept the request and forward me the extended amc till 30.05.2021.

Ifb replied "as per company policy no such policy has been initiated by our company"

Hi,
I made a complaint 4 months back as my washing machine stopped working with a huge sound. Since it was lock down we understood unavailability of the service technicians and once lock down was released they attended our complaint. Took our machine and didnt respond for more than 2 months. Then they gave our machine which broke down in 1 day. After that the reception who takes complaint started talking rude and shouting at us, not answering our call, putting us on mute. We requested them many times as we are not someone who shouts at people and yet when they were talking rude we were devastated as they got 8000 of our money for service and machine still wasnt working. Still not resolved and they are talking very rude saying why calling everyday like relative, cut the call and all. Ifb has the worst service and customer response team ever.

Our ifb washing machine senorita aqua vx 6kg wasn't working. E reached out to the ifb service center near my place and they sent a technician to check the issue. A technician visited, checked the machine and told us that motherboard has become faulty and needs to be replaced. We asked him to replace and the next day he came to replace the motherboard. When the technician visited he just brought an unpacked motherboard. When we asked about why didn't be bring the board with proper company packing, he said this is how the dealer gave us. How do we believe that it is an original ifb motherboard? How do we believe that it's a new motherboard? How do we check the mrp of the product when the product packaging is not available? Why aren't they unpacking the product in front of the customer? How do we validate the price quoted by the technician? The technician also took back the old motherboard - why do they do that?

One my washing machine is not working, it is in warranty, I tried to contact with customer care, but they are not lift my call, so please resolve my problem as soon as possible.

Same status. Ifb did not respond. Today i discovered that ifb has cheated me every way possible. I thought i was buying a made in india product but it is actually a made in china substandard product. The pcb's original date of manufacture is 2015.11.09, but a paper sticker is pasted on the pcb and it shows the date as 2018.06.09. White marking on the cracked ic clearly indicates that they had detected the ic as not reliable/weak/faulty. Not to mention the so greedy has these companies become! Can ifb help me get rid of this garbage?

My washing machine model ifb elena aqua sx 6kg 1000 rpm error I m facing issue error continues start wash any program select eror in machine display with tone not complate work reason error so pls help and solve this issue early soon as possible

Dear madam / sir,

We had raised a complaint no. [protected] (Our registered mobile number
[protected]) as the washing machine mentioned in the subject was giving
Problems related to the door (The panel was showing door issues). The
Service person came after a couple of days of complaint and changed
The sensor first. As the washing machine was still giving issues, he
Came a couple of days later and replaced the front panel also.

After one week the washing machine again stopped working saying there
Was a door issue. We raised a complaint again and this time they came
Twice but have been saying some part has to be changed repeatedly.
There has been no action on their part to either procure the part or
Attend to it. Yesterday again the service person came, checked and
Left without giving any solution. It is going to be more than a month
Now that the washing machine is not working properly.

We would request you to kindly look into this and resolve the issue at
The earliest. The owner of the machine is a senior citizen and it is
Extremely difficult for them to work without a washing machine and
Then keep following up for repairs constantly.

—
Regards
Satish vijayan
On behalf of suseela vijayan
Mobile: [protected]

I had register a case with ifb on 20aug-2020 with ticket number [protected]. After 22 days, today ifb engineer visited for issue at my home. I am very very unhappy with ifb services.

I have called chetan (Area manager) but he just asked engineer for do this case on friday.
Ifb is world class service provider. But reality is different at ground level. This a my case as a example.

Can i get justice as ifb unbale to attend my call on time and suffered as i am unable to wash my family clothes for a moth?
Can i get compensation on this as i am suffered loot after paid full amount of amc contact?
Some has to take responsibility from ifb.

I expect some positive approach for ifb or i have to go to court to fight for customer rights with fir case.

Note - ifb will be fully responsible for any further action for court case.

Call me if any help on [protected] or mail me on [protected]@yhaoo.com