IFB Industries Complaints & Reviews

Good evening Sir/Ma'am, I recently contacted customer care helpline number, they said that they will send someone soon to do the service of our washing machine. But no one came to do the service of our washing machine. We called them atleast 2-3 times but no one came.
Now the customer care service number are not responding.
Please look into the matter.

This is for your information that I purchased NEptune VX dishwasher from Goela electronics panipat . My installation request was not booked till 48 hours of purchase of the dishwasher
When I called the customer care, I was informed that my phone number is not registered, they have no information of my purchase and hence installation was not booked
Immediately, my installation request was booked . The service engineer Mr. Ashok Sethi called and told me to get 1 socket fixed in water tap .i asked him what connection is needed, but he told me to check with the plumber .
I again requested him to tell me the size of the fitting and I will arrange from plumbing shop but he was reluctant . After many requests he arrived and He wanted me to buy trolley for 2000 Rs and 1000 Rs for starter kit and told me that warranty is void if you don’t buy IFB trolley, surprising !!!
He did not give any demo, till he told me you will have to buy products from us only for 2 years, otherwise we will not attend your dishwasher for any complaint
I am really disappointed with The services offered by Goela electronics and Mr. Ashok Sethi ( IFB service incharge of panipat )
This is for your information and necessary action
I request you to Pls look into the matter so that other customers don’t face similar problems and refrain from buying IFB products, because of troublesome after service by IFB service engineers

Dishwasher ordered on 16-sep. Delivered on 25th Nov.
installation attempted on - 28th Nov. Faulty machine, replacement initiated by technician. Informed IFB point from where it was purchased.

From the ordered date ~ 110 days still no machine installed.
From demo installation fail date ~ 37 days, faulty machine is still at customer place and no second technician has visited.
From Escalation to customer care/IFB point ~ 33 days

On Top of that there is no update to the emails sent. Sri Durga Enterprises from who an IFP technician came to install does not even know about the status and they say we are not responsible.

IFB point HSR layout from where the machine was brought does not know when replacement will be done, they are just pushing days. !!!

Email discussions with Customer care with no Udpates.

IFB Customer Service
Dec 2, 2020, 2:10 PM
to me

Dear Mr. xxxxxxx,

Greetings from IFB!

This is in reference to your email expressing concern over non-functioning of your IFB dishwasher.
We apologize the inconvenience caused to you and appreciate your cooperation in this regard.

We would like to inform you that first our service ambassador will visit you and suggest you if replacement is required.

Based on your complaint, we have registered a ticket with reference number [protected] and arranged a service ambassador visit at your address to diagnose the issue with your IFB dishwasher. Kindly check the identity card and show your warranty papers to service ambassador. He will assist you within 96 hours. We are looking into your order, Please allow a some time, we are forwarding your issue to our concern team and they will shortly get in touch with you.

Our motive is to retain you as a satisfied customer and will hope to serve you again in future. We look forward to have a long and trustful association with you and assure you the best services always.

For any further queries, you can write us back at [protected]@ifbglobal.com
We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/

Alternatively you can also register your request with us by downloading MY IFB App on your mobile for quick response.

Best Regards,
Geetanjali Nag
IFB Customer Support Team

xxx.[protected]@gmail
Dec 2, 2020, 3:56 PM
to IFB

Considering the considerable delay caused already, I am expecting a faster turnaround time. 96 hours for " service ambassador " visit is too much.I was expecting a visit tomorrow if not today. Already 96 hours have passed since the Demo failed.

Like I said I am expecting a replacement or cancellation in a week's time. Service and turn around time seems to be very slow.

Thanks,
xxxxxxx

IFB Customer Service
Dec 2, 2020, 4:07 PM
to me

Dear Mr. xxxxxxx,

Greetings of the day!

Thank you so much for taking time to write us. We value your trust and will do our best to continue to give you the kind of service you expect.
We apologize for the inconvenience caused to you with the IFB machine you are using.

With reference to your email regarding the complaint of your IFB machine, we would like to inform you that we are looking into your issue, regarding online order, that already has been forwarded for cancellation and regarding replacement, engineer's visit is required, further process will be done by him. Kindly allow us some time.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For any further queries, you can write us back at [protected]@ifbglobal.com
We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/

Alternatively you can also register your request with us by downloading My IFB App on your mobile for quick response.

Best Regards,
Raj Kumari
IFB Customer Support Team

xxx.[protected]@gmail
Dec 7, 2020, 10:58 AM
to IFB

Hi,

Dishwasher ordered on 16-sep. Delivered on 25th Nov
Installation done - 28th Nov. Faulty machine, replacement initiated by technician. Informed IFB point from where it was purchased.
No Update till december 2nd.
On 2nd december initiated an email thread with customer care regarding replacement. As per the email communication within 96 hrs another technician was supposed to visit. I have not heard from any technician so far.

To sum up this is the customer experience IFB so far.
From the ordered date ~ 82 days still no machine installed.
From installation fail date ~ 9 days, faulty machine is still at customer place and no second technician has visited.
From Escalation to customer care ~ 5 days, No technician has visited.

Thanks,
xxxxxxx

IFB Customer Service
Dec 7, 2020, 3:49 PM
to me

Dear Mr. xxxxxxx,

Greetings from IFB!

This is in reference to your email expressing concern over non-functioning of your IFB dishwasher.
We apologize the inconvenience caused to you and appreciate your cooperation in this regard.

Your replacement request is already registered with us, the complaint number is [protected]. Please allow a some time, we are forwarding your issue to our concern team and they will shortly get in touch with you. Kindly check the identity card and show your warranty papers to service ambassador. He will assist you shortly.

xxx.[protected]@gmail
Dec 7, 2020, 4:46 PM
to IFB

Hi,

Could you please clarify what this means ?
"Your replacement request is already registered with us, the complaint number is [protected]"
- Does this mean you are processing a replacement? What about " service ambassador" visit to check if replacement is needed or not? Not needed ?

Thanks,
xxxxxxx

xxx.[protected]@gmail
Dec 10, 2020, 11:38 AM
to IFB

Hi,

I have not got a reply to my previous email. Could you clarify the status now ?

This is the number of days now.
From the ordered date ~ 85 days still no machine installed.
From demo installation fail date ~ 12 days, faulty machine is still at customer place and no second technician has visited.
From Escalation to customer care/IFB point ~ 8 days, No technician has visited.

Thanks,
xxxxxxx

xxx.[protected]@gmail
Dec 30, 2020, 5:02 PM (5 days ago)
to IFB

Hi,

This is seriously ridiculous.

This is the number of days now.
From the ordered date ~ 105 days still no machine installed.
From demo installation fail date ~ 32 days, faulty machine is still at customer place and no second technician has visited.
From Escalation to customer care/IFB point ~ 28 days, No technician has visited.

I think you guys are not interested in giving the machine. Can I get my money back?

Thanks,
xxxxxxx

Https://www.ifbservicehyderabad.in/

This is regarding the customer service in Hyderabad. Our IFB front load washing machine had recurring problems from past one year. On one instance the service guy said we had to replace the drum and will cost 6k and suggested to take insurance and call for service after 45 days. We called for service after 45 days and this time some other guy visited and he said the problem is with the loosening of belt and not mentioned anything about the drum. On other instance there was problem with water sensor but instead he changed the whole drain pump which cost us 4k. Please reconsider you decision if you are going for IFB, their services are pathetic and bogus.

I have a IFB washing machine(Elena Aqua SX) purchased on 5th August 2018. Recently it started vibrating and making loud noises while operating hence I lodged a complaint with IFB customer care and had a technician check the machine. It was determined that the entire drum, shock absorber assembly had to be replaced. This is within two years from the purchase date and within warranty but according to the technician, I had to pay ₹2, 750 for the rubber gasket even under warranty.

I paid the amount and the repair was completed but when requested for the bill, the technician said he will provide it the next day and at this point, he said that IFB descaler powder will be provided for free. After two days, he provided me a GST bill which just says R/S & descaler as ₹2, 750.

This is not a proper GST bill(bill attached); the two items are bundled together and there is no tax rate mentioned, Thus I contacted the local dealership and spoke to the manager, the manager assured me that he will check what occurred and provide me a proper bill, which even after a week I have not received. Please take note that I will be registering a complaint for the same with GST portal.
Secondary, why am I being charged for a replacement due to manufacturing defect under warranty period? Please confirm the price of the rubber gasket and also share the warranty policy of IFB washing machines as I’m unable to find the warranty policy on your website.

Most importantly, despite all this replacement and repair, the machine vibrates much more than before. I'm extremely dissatisfied with IFB's customer service.

Hello Sir/Mam
I Have facing some issues with my top load washing machine.please visit here and rectify to all the problems

I need a quick servicing as my washing machine has stopped in middle of washing and is not working properly.Our washing machine is getting some or the other problem very frequently even after getting servicing done every time like it sounds a lot sometimes and stops suddenly and the door doesn't get open even though I changed the drum and other accessories very recently. And the other issue is with the service men they wont lift the calls quickly and some are even being rude in call conversation, their servicing is very slow as they will say we will comeback at a particular time but wont respond until we call them back continuously and ask them to come.

I had booked a complaint for my IFB washing machine in the last week of November 2020.The technician visited my house in the first week of December and told me that some parts have to be replaced and will be done within one week. I have contacted many times to the service center -Krishna Enterprises, Mongam, Malappuram Dist. Kerala, but the problem is not solved. The AMC for the machine is live. I request you to consider the matter as MOST URGENT and solve the problem urgently.
Regards
Sudhakaran Parambil' Saketham' Elamaram P.O.Cheruvayoor-673645Malappuram DistKERALAMob: [protected], [protected]Phone:[protected]

Washing machine door not operating properly. Once switch is ON for washing the door open once I pull the door. I believe the switch for door lock is not functioning properly.

Water input problem getting problem.we are getting lot of sound problem.

I lodged a complaint about my washing machine through IFB consumer help line number ([protected]) on 17.12.2020 (ticket no: [protected]). The service technician visited my house next day and informed us to come within next 1-2 days with a part required to rectify the fault. however, till date (30.12.2020) no one came to rectify the fault. In the mean time I contacted the IFB consumer helpline number twice on 21.12.2020 and 28.12.2020 with request to resolve my complaints but in spite of their best assurance, my complaint still remains unresolved .
sincerly yours
N.N.sarma

Water is not draining

Washing machine bought 2 yes back has a warranty of 4 years now is making noise while rotating the drum

Water input problem

This is happend with me in fourth time..first i purchased ifb 6.5 kg machine from amazon site but i received damaged machine then i put the replacement request but again i received damaged prodect. Secondly I purchased ifb machine from flipkart on 16 October but till 26th i didn't get machine I also called to customer care to many times but didn't get postive response on 28th they told me to cancel this product it was very unpleasant behavior. Then i purchased ifb machine from shop but i received a defective product (not working properly not a single function working properly ) it is very disappointed from ifb.
I thought ifb provides a good and valuable product so i purchased it 4th time but i was wrong you are cheating your customers.

My front load washing machine is not working, also there is some leakage in tap.
Pls do the need full on urgent basis.

I purchased IFB top load washing machine at IFB point, Mylapore, Chennai on 24.02.2020. As the product was defective I asked for replacement. Due to pandemic the replacement was made to me on 20.10.2020. Till date none of the technical person contacted for installation of the washing machine. I am almost frustrated to get the replacement. I continuously made call for more than a month and only then the replacement was given at the end of October. After delivery of new machine the delivery person informed that installation is done within 24 hours. I wondered till the 24hrs has not yet come. I am totally disappointed with the service provider. Without waiting for them after a week of deliver I installed the machine by reading the manual. This is how the customer service. Two days before I received a call from IFB for feedback I informed the same to him. He replied that if installation was not done by us your warranty will not cover. I asked him whose mistake is this? He abruptly disconnected the call. I need immediate response from your end. Thank you

I purchased a brand new washing machine from a local vendor in Puri, Odisha. I did not run it for a day also and found it to be defective. Current is not coming to the washing machine and it is not starting up.

Reached to the vendor(Prabhu Electronics) and he asked to connect to IFB customer service. IFB customer service generated a ticket and no action being taken on it.

Reached out to customer service multiple times but no luck. I am pissed off with the service of IFB. I need this bloody machine to be replaced immediately as i have to do all washing and cleaning with my hands now.

Company like IFB cheating and duping people is never expected and is really disheartened..

We purchased the ifb washing machine on 16/12/2020.till now there is no one came to installation... They called... And tells that there at with in 30 mins. But no one is come for installation of the washing machine. Very bad customer service.. Very rediculous behaviour by the ifb representative... His mobile number is [protected]... From 3 days we are waiting for him... But he is not coming... We are put holiday fir his arrival... Very bad behaviour... Plz... Install my washing machine.

No activity is happened at my ifb washing machine. its look like not getting current...or any wairing issue.