IFB Industries Complaints & Reviews

I had ordered dishwasher accessories on 27.07.2020 & amount paid of rs. 3500 +. I am calling the customer care people since 20 days but all are speaking like scripted. They are saying that they our team will call you by evening but nobody is responding to our issue. Now some company lady saying that product details are not showing & products are out of stock. Since one month we kept waiting. I requested they atleast to refund my amount but they are not responding to my query.

I request you to take necessary action on them.

Order id:[protected]

Worst service below 1st Complaint No. [protected]. which is attend by your local technician only check and said your problem is solved and he took Rs. 590/- Service charge in first complaint problem was water leakage after he gone new problem start F5 Error is coming, i had called to your call center and Inform that my problem is not solved kindly resend your technician so person was told that our technician will visit,
after 3 to 4 days we wait for technician, after that we call to your call center for follow up, they told me that your Complaint is cancelled, then i had registered 2nd Complaint, Complaint No. is [protected] for this Complaint no technician visited, Technician Brijesh called me and said that due to heavy rain i am unable to Visit, yesterday your Service center was called me and said let me cancel your complaint our technician will visit and solve your problem, after i denied to cancel the complaint she cancelled my complaint and yesterday i have registered 3rd Complaint, Complaint No. [protected]. I have your Dishwasher and it is 5 year old.
now let me know what should i do can we scrap it?
in just 5 years. i need your co-operation and resolve my issue on top priority.
also i need explanation that your service charge is for what??? if problem can't solve by you technician then how you can take service charge????
and how you can cancelled the Complaints in auto mode???

We have loaded cloths into the washing machine, washing completed, after that we want open the door to bring out the cloths, door is locked and not opened, it is giving an error code dler.

I have this washing machine ifb senorita 5.5 kg. This machine was working fine and i had no complaints. Your service person called and offered free service against amc on 13-jul-2020. I said ok for the free service. The technician came (2 of them) and then dismantled the whole machine, said that the bearing is gone, few other parts are gone and charged rs 8180 /-.
I have paid the full amount.

Post this so called free service, i had to call the technician 4 times and the machine is still not working and not washing. Your technicians have offered for a service, spoilt the machine, made it totally unusable now.

I am very annoyed with this kind of service and cheating. Pls refund the amount in full + additional 5000 for the inconvenience caused and for spoiling the machine and kindly restore it to a working state as before.
I will never again avail any service from this service provider.

The machine is not spinning, they have removed the load, it is not even good for watching now. Pls attend to this immediately. Its lockdown in bangalore and i had to call your technician multiple times to fix the issue that he has spoiled.

My repair cost for the ifb washing is 27, 931/- is this fair? The cost of repair for 4 years. What is the use of the product if the service and maintenance cost is higher than the original product.
Very disappointed with your service and repair quality. Whether it is arya or r rp services, it's the same. No technical proficiency, lack of customer service and very poor response.
Why do you even manufacture faulty products?

Check the receipts of the maintenance here. I had to exchange the machine because your service technician has spoilt it. You should technically give the machine for free.

I've purchased ifb aqua vx 6 kg on 18th feb 2019, since april 2020 washing machine isnt working and giving error message.

I raised a complaint in april with no response, which i could understand because of lockdown.

Raised a complaint # [protected] and [protected] in past 1 month. Last one was 7 days back but am not getting any call back from customer service team.in my last call to customer care yesterday they have given me service co-ordinator's number [protected], which no one is picking from past 2 days.

My washing machine isnt working for 4 months now with no response from ifb.

I have a washing machine serena sx 5.5, i have an AMC against this product.

I have created my first ticket on 13August, as my machine tub is bumping into the shell, a technician guy came to my residence and told me that the shockers needs to be replaced and he was having that parts but told me that he doesn't have a key to open the bolts, further second day another guy came he told me the shocker is not compatible, the third day another guy came stating i don't have the screwdriver to open that particular bolts(screws), further they called me saying "sir i will come tomorrow. No body came

I further filed another ticket "[protected]" on 19 August but the technicians called me for two days saying sir we will come tomorrow, but until now my issue is not resolved, machine's tub bumps so horribly that it might cause an big accident some day.
majorly these technicians always suggest not to take amc instead call them directly get the repair done privately.

I just want a final solution now whether the issue will be resolved or the company ignores an old customer or do i need to switch the brand?

Refer the ticket no [protected] regarding my microwave which is still pending since the last 5 months. One technician (seems semi skilled) had visited during March, 2020 to solve the issue but was not able to repair it and he assured me that the repair will be done within a week. Till now the machine is not repaired. I told several times during the last 4 months to IFB customer care executives regarding the matter but only verbal assurance is given to me that it will be repaired within 4 days but no technician has attended. I can't imagine that the brand like IFB has this type of worst and irresponsible service and total customer care executives seem bluffmasters. It is once again requested to solve the matter without further delay.

We are owning a IFB washing machine Senorita plus VX and its warranty got expired on 30th May 2020. In the month of Feb’20 technician had visited and informed us that Drum and rubber sleeves needs to be changed as there was smoke coming while operating the machine. And he said drum will be replaced FOC under warranty and we need to pay for rubber sleeves. We told him to get it replaced before warranty expires. Unfortunately due to Covid19 lockdown imposed from March’20 across state/nation we couldn’t get the IFB service on time. Post lockdown we had to shift to our native place due to growing Covid19 cases in our apartment and to safeguard our children and parents. I have created a ticket once we are back to Bangalore, unfortunately customer care executive had created the ticket under another IFB washing machine which we are not using currently and ticket has to be cancelled later. Later I created new ticket [protected] and explained the case to executive and supervisor. They have promised that this case will be considered as an exception and drum will be replaced under warranty and same has been updated in the ticket. However technician is unable to process the case under warranty as its not updated in the ticket and later I contacted Santhosh ( Area manager ) to look into this matter, as he is reluctant to process further, I am reaching out to you to look into this issue and do the needful on priority.

Harsha
[protected]

Hi,
I am keep chasing IFB customer care and local escalation contacts from 30days and still no one is responding properly.
I purchased IFB washing machine on 6th july and hardly it worked for 7days and rest of the times machine under service only.
On 24th July i have logged complaint"[protected]" regarding machine stop working in the middle of washing cycles. Its been 31days i am getting proper response and resolution from IFB. Could you please help me here.
register number:[protected]

Regards,
lakshmana.k

Dear sir/madam,
Please let me know the cost of pcb for model: senorita aqua vx - 6.5 kg + 25dgsc1 and door switch price. As service person told that eight thousand (8, 000.00).

Dear sir/madam,

On 21st August around 3pm i called IFB service centre mysore to register a service for washing machine. The moment I called ( ph. no. [protected] ) some lady picked the call and started shouting before listening to our complaint. I told i will make a complaint to IFB if you continue this behaviuor, but she is least bothered and said you can give complaint to anyone, nobody can take action against me. I don't know how IFB appointed such receptionist. If this continues i am sure IFB will lose lot of customers. I would request IFB to take serious action against such person, and it would be lesson for others.

Regards,

sanjan shetty

There's a normal issues like its knob was not working sometime, and sometime was working. I complaint to Authorized service Franchisee IFB Industries Ltd. "Ayushi services" in Varanasi. They sent two technicians, they came and gone, what they did, I don't know. Again machine was not working then I called and next day again two new technicians were came and they told thaT PCB needs to be changed. PCB required which is not available right now. It's already more than two week, on calling to authorize franchisee, they are saying, PCB is not yet arrived to franchisee.
It's been 10 days, my washing machine was running before their technician came, but now it completely stopped working.

I am buying ifb 23 ltr microwave but not given recipe book and plastic bowls set. It's too bad

I, syed ather [+[protected]], had raised a complaint for my washing maching ifb senorita aqua sx.
The machine was throwing door error even if the door was shut.

The technician came to my house today, 21st aug, 2020.

To my surprise, the machine's door error was not seen when the technician plugged it on. When i wanted to verify if it was functional, he hurriedly unscrewed the pcb. Later, when i confronted him, he connected the pcb again but the machine reported normal door error, not the issue i had reported.

I have following 3 complaints
1. The pcb board was forced upon me for an escalated price - rs 7, 650.
2. No attempt was made to ensure older pcb was functional or not and whether it could be repaired.

In total i was billed for rs 11, 130 as follows
1. Pcb board - 7, 650
2. Ifb stabilizer ivs 1804 a - rs 2980
3. Visit charges - rs 590.

I have a feeling i have been cheated by a forceful purchase and inflated prices. Kindly have a look and address my concerns
- can you confirm if my older pcb is functional?
- can it be repaired in case of minor fault.
- is the price of rs 7, 650 appropriate for pcb?

I have bought ifb smart touch 8.5 kg washing machine by 18/6/20.On 3/8/20 that washing machine got starting trouble so I was register complaint [protected] regarding that issue, after that twice ifb technician has try to resolve issue but they unable to solve issue till date because machine is faulty.I have talked to ifb service senior executive but he is intentionally ignoring this issue.Ifb has to replace my faulty washing machine with new one.lfb service is worst among all electronic appliances.IFB does harassment in this case, I'm regretting for buying ifb washing machine.

We are getting E9 Error hence we are unable to operate Machine.
Tried calling Customer Care, there was no response for over 20 Minutes, is this way Customer is supported.
My Customer id is 10258660 .The Machine is Under Warranty as it was purchased on 28.2.2017. We would our Machine to be attended at earliest.
The Details are IFB Washing Machine Serena Aqua SX LDT Sr No[protected] purchased on 28.2.2017 in name of Bhaskar Narain @ Indore.
Regards,
Bhaskar Narain Retd HPCL Officer
Mobile & Whatsapp[protected] @ Indore
email bhaskar.[protected]@gmail.com
PLEASE HELP .

Hello IFB Team,
With huge frustration, i am forced to write this email, after several follow up for last 20+ days.
I am customer of IFB for last 20 years (Proud owner ?? is a question now) and the the trust i had earlier with IFB is fading day by day. I used to promote IFB to my friends and relatives and can say that i have help them (& IFB) to be a owner of IFB.

Coming to the point, I have a Executive Plus washing machine, which worked very well for last several years and i am very happy and fan of this machine. I still have a AMC for this machine, which is valid until Oct 2020. attached the copy of it.
Recently, last 20-25, days it is not working as the timer gone bad. I had raised and complaint and the service person did appear to check this. He said that the machine is not is production now and the spare part would not be available.. He said he will check and come back.. After that i call multiple times to check when i will get the timer.
Finally, i realized that the part may not be available as it is old, and i decided to exchange this machine with new one. I called CCC requested for exchange offer, they committed to support me and told me that i would be eligible for 25% discount for a new IFB machine with exchange (One of your service team did committed me 35% but later changed to 25% . I have whats-app exchange, which i am sharing for your reference). Later i was told that the machine (Elena Aqua VX - with electromechanical timer) which i was looking is discontinued. Hence i requested for NeoDiva VX model or any other model which is readily available and can be shipped/installed immediately.

I have been calling customer care center everyday for last 20+ days to get me this machine and repeating with same explanation very single day (some days i have called more than 2-3 time) ... You can check you records. Every time i get a new ticket and later come to know that it is cancelled. I would get commitment that, i will a call form sales team on the day or within 24 hrs, but that day never came..
I also spoke to couple of your CCC supervisors and they promised to support me.. but they were no different from other..

In this pandemic time, when we are cut off to whole whole and managing on ourselves without any maid support system, breakdown of washing is a huge problem. I am being patient for more than 20 days now, but i am loosing my patience..

I found this as a last option to explain my concern with very less hope that i will get an answer, knowing how the system with IFB works.. But i do want to raise it before making up my mind to escalate it further or find alternate approach to hear me out and get serviced.

Regards,
Gautam Gaikwad
[protected]
Bangalore

Anyone considering buying new washing machine, let my recent experience guide you. Beware of buying IFB frontnload machines as the after sale support may not be there when you need it.

Reference to complaint ticket [protected].
Registered complaint on 05th Aug 2020 regarding front load washing machine jerk skidding while draining, which when considered mechanics of front load machine is a serious issue. Machine is in warranty period.
Called thrice for followup of complaint, but to no avail. No technician ever called. Then escalated the issue to area manager level. Ahter escalation also called twice. Again, no response. No technician ever called me, forget visit or any assistance on the issue.
Very very poor after sale service. Front load machines are not exactly as user friendly as top load models of other companies, still purchased it trusting IFB brand and with belief that even though company is not wide spread as its competitors, at least in Mumbai, after sale support is provided proper and promptly.
Will never advise anyone again to purchase this. Consider poorest after sale service while making your buying decision.

Dear sir,

My washing machine is not functioning properly for quite sometime and i tried calling at ifb toll free number at [protected] as well as[protected] but could not get any response. Thereafter i tried calling ifb service center at saltlake at ec 97 salt lake, kolkata, west bengal 743272 who have informed that they dont repair product which are under warranty. Since the product in question is under warranty,. It was requested to kindly address the issue as soon as possible so that i can use my machine. Thereafter when finally i got to connect with ifb customer care, they didnt listen to my problems and said that the product is out of warranty and that i would have to pay for the part. Inspite of telling them regarding inability to connect them on toll free number becouse of which i contacted the service center when the product was in warranty, they turned a deaf ear to my concerns. I request that some action should be taken against them and the product which is an essential household item should be repaired.

Complaint booked on 04/08/2020, Ticket no. [protected]. the IFB dishwasher is still unattended. Several times I requested IFB Varanasi local center([protected]) for the repair, always they promised to send technician for repair but no technician turned up till date. Today I called IFB Point, Mr. Ravi singh, he too promised to send technician, but no technician turned up. I want to bring your notice, that the dishwasher is under AMC and validity is up to 30/12/2020. We use dishwasher daily both times, and facing too much difficulty. It is requested to advise your Varanasi IFB service center for urgent repair.
S. Barat Customer I D 3680940