IFB Industries Complaints & Reviews

Madam/Sir,
This is to report issue with the service of our washing machine - Elena.
We have been a valued customer of IFB for more than 15 years. It was
surprising that when we complained about non-functioning of the door
earlier, the customer care person said that we were not closing the door
properly and he gave this reason till the time the machine was within the
warranty.
This time the...

I had buyed ifb washing and the model is neo diva sx.
The mechanic (Vasu) demanded to take stand also for that machine which we did not agreed but he convinced to take stand.
Now the stand is not compatable and the machine is vibrating alot and moving, we shoed the same to mechanic but he is not agreeing to their mistake and arguing in vulgar language....

Dear sir,
1. The said order for neptune vx plus 15 place setting was placed on 07 jun 2020 on your website.
2. Despite numerous efforts to trace/track the order and also speaking to customer care, there is no definite answer from you. Query by email also has not been addressed by you.
3. When will this order be delivered to me?...

Never buy an IFB washing machine.

The after sales service of IFB washing machines is the worst. My washing machine complaint ([protected] )is pending with them for the last three months but they are least bothered to attend, though I have AMC with IFB.

Their customer service helpline is not toll free and is useless. It costs you between 15 to 20 rupees per call as you are kept on hold for about 10 minutes to connect...

Ticket i'd [protected] lodged on 17 april. My washing machine pcb was dead. Despite several respect when they are going to replace is not being told by service personnel.
I spoke to their services manager deepak, he assured me to look in to matter but he is not giving response....

From ifb they send engineer but problem not resolved.

We tried to contact the person but they are not responding

Mohit
[protected]...

Dear sir,

I had ordered ifb dishwasher detergent, ringe, & salt online through your website vide my order no[protected] on 12th june, 2020. Long time has been passed since then, the items yet to deliver to me. I had talked to your customer care many times however nothing happend inspite of their assurance. I have not seen such a poor customer service from a reputed company like ifb. If you are unable to deliver the items please...

This is to inform you that i have registered the complaint for my microwave which is under warranty on 9th july 2020 (10:54 am) having ticket id [protected] (Registered mobile no - [protected]) & and the complaint is still not resolved so far.

I would like to bring into your notice that after so many calls & reminders over telephone, an engineer visited the site on 20/7/20 and checked the microwave. On opening the outer cabinet...

Hi mr. G raychowdhury - ceo of ifb.

Greeting of the day.

With reference to below my complaint, as of now there is not response from your team,

Really i'm upse to see the attitude from your team.

Hence need your intervention and necessary action on this poor support from the ifc care and as well as mr. Nagesh [protected].

My product is :- fb 8 kg water softener aqua...

Hi,

I have placed an order on 9th July. After 4 calls to the customer care, 2 chat requests and 1 mail, I was informed that the product was out of stock on 16th July. So I requested for a refund. After another 3 calls, 2 chats and 2 mails, I still don't know what the status is and whether my refund is being processed.

All my calls are given the same reply. The customer care executive says that he/she is forwarding...

Dear sir/madam ifb washing machine i recommended for my two family members and i bought for myself 3.5 years before, now its drum and shock absorber got failure, its warranty will end up on november 2020, but service person made a visit and till now not exchanged the repaired parts, i felt so
Much about your product and your service, and will not recommend to anybody, then why are mention it as warranty, the worst service center is...

In a Month of March-2020 I have purchased Microwave over of IFB company via Amazon Online, just after a use of 10 days it's gone faulty, on 20th March 2020 I have registered my complaint via call center of IFB - Complaint no. is [protected], Due to lockdown impose it's understood no one will able to attend it..

Post lockdown is open again I have call in month of June 2020 were they have ensure that some one will visit to rectify...

Hi, this is regarding my newly bought just 5 months old ifb washing machine front load.

The issue is from past 10 days.
Everytime i turn on the machine, it gives a warning door not closed, and it is unable to start the wash process due to this door error.
Seems like there is major bug in door closing sensor.

Could you please do the needful. This is the second time i am raising the complaint, so...

I feel like i was being tricked from the service of ifb. I have tried multiple times to write regarding this and i have not received a response.

I booked a service for the ifb washing machine for a noise complaint. The washing machine was still under the warranty. The service engineer visited and updated us that this part was not covered under warranty since it comes under plastic.

We paid the amount regardless....

I have purchased 6.5 kg top load washing machine in march 2016 about a year its pcb malfunctions and we have to replace its pcb with our cost. At that time we complaint about the resting of body but service center has not taken any action on it. Again after 2 years of purchase we observe loose connection in pcb after lots of follow up service engg. Came after around 10 days and take 3- 4 days to repair it. Now from last 2 months facing loose...

Washing machine moves during cycles and leaks water...

I have paid AMC in January 2020. I had the drum problem in my washing machine and I called the service center on 9th July 2020. The customer service technician came on 16th July 2020, he removed the washing machine front, top, and rear cover for replacing the drum with a new one. After that, the service technician had broken the coin port filter while removing it from the washing machine and demanded money Rs. 250/- for replacing it with...

Hi,

I have registered a request for service on Mar 12 2020 (in warranty) and the technician visited my home on 16th Mar 2020. Technician identified the problem and informed the IFB service center to replace the drum on the same day (16th mar 2020). I have not received the drum replacement till now and when i called the customer care they are told that my ticket is closed due to lockdown and the drum cannot be replaced. Also...

Dear sir/ma'am,
I, meena kukreja of e-1516/a, sector-49, sainik colony, faridabad-121001. Our maxhine is not working since 1 1/2 months.. N we have filed complaint but no technician has visited to solve the issue. N ur no. Is also not conacting....

I have submitted a complaint about repair of my washing machine on 12.06.20. But till date (19.07.20) that is not resolved. We have talked to customer care several times but there is no improvement.

Only answer received from the customer care is "we are sorry sir" "we will escalate the matter to higher officials" "this will be resolved shortly".

What the hell they are maintaining a customer care?
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