IFB Industries Complaints & Reviews

Commercial IFB washing machine worth Rs. 4 lakhs bought last year ( December 2018) has been giving troubles since the very 1st month.. while the technicians come and resolve it, it seems to have a new problem every time.. we have been writing to IFB for a replacement since July 2019 however no response to our request has been made. Last 1 week we have been writing daily to the head office to change and replace and give us a new piece still no luck... We feel cheated as our hotel is suffering because of this.. it looks like a faulty machine was sold to us.. we run a 52 rooms hotel in Visakhapatnam ( Mantris Hotel) and with the washing machine not functioning it is a great mental pressure. Revenue loss as guest laundry cannot be done in house.. plus washing of staf[censored]nforms and room linen is additional ...

I purchased ifb front load washing machine in this august hoping great quality & service.

Instead got disappointed with water leakage problem within a month.

Technicians visited 7-8 times to solve the same issue by dismantling the machine, changing parts & still couldn't solve the issue completely.

This raises two questions
1. Are the technicians qualified?
2. Is the product quality poor?

We spoke to the customer care about 20 times regarding the issue.
Each time they direct us to the service center & district manager of karimnagar (Telangana) whose support is disgusting.

They are least bothered even if i expressed my intention to post the complaint on social media.

I really want this product to be replaced or refund my money.

Visited srikakulam office today for washing mechine service.. Costomer service department attended.
Charged
Service charges. Rs 590
Two way volve. Rs2450
Filter. Rs.2560
Toal charged. Rs.5600
But they have not given pakka bill and gst charges.. Given job card receipt and they collected amount.. Is it correct?
I want clarification and justice.
More over old volve bring with him. Not returned to the customer.
I have attached photo copy of job card receipt.
Kindly reply soon.

[protected] Forwarded message[protected]
From: Mail Delivery Subsystem
Date: Mon, 16 Dec 2019, 8:24 pm
Subject: Delivery Status Notification (Failure)
To:

Error Icon
Address not found
Your message wasn't delivered to [protected]@ifbglobal.com because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:
550 #5.1.0 Address rejected.

[protected] Forwarded message[protected]
From: Satya Narayana
To: [protected]@ifbglobal.com
Cc:
Bcc:
Date: Mon, 16 Dec 2019 20:23:42 +0530
Subject: Ifb Service office srikakulam 532001.andhra pradesh.
Visited srikakulam office today for washing mechine service.. Costomer service department attended.
Charged
Service charges. Rs 590
Two way volve. Rs2450
Filter. Rs.2560
Toal charged. Rs.5600
But they have not given pakka bill and gst charges.. Given job card receipt and they collected amount.. Is it correct?
I want clarification and justice.
More over old volve bring with him. Not returned to the customer.
I have attached photo copy of job card receipt.
Kindly reply soon.
My mobile no±91 [protected]
Mail address
[protected]@, gmail.com
Address
D.Satyanarayana, plot no 6
Sbi staff colony, bondilipuram
Srikakulam 532001 andhra pradesh.

----- Message truncated -----

I have a under warranty washing machine rdw 6.5 aqua which is down for last 10 days. I have also made a complaint but not yet attended. Only same script is taught to me while calling on customer care no "we will attend issue shortly". And no response on mail id [protected]@ifbglobal.com. First complaint logged on 08 dec but not even responded from ibf side yet. Waiting for any conversation/attempt/visit from ifb side.

Very pathetic customer service and product quality.

Dear team

I am very much despite with service given by ifb team. They are looking service for more than 90 days. Yes what you have read is right, 90 plus days and keep on going. I have called more than 10 times to service center and more than 25 times to their local team. They will give one common answer wait for two days and go on on...

My list of ticket number with dates as follows

[protected] dated 20 august
[protected] dated 10 october
[protected] dated 25 october
[protected] dated 10 december.

Here biggest twist is that they wil1 close call before resolving it. They will follow it like any thing for closing the call.

Iam purchase in ifb executive plus 8.5 kg 1400rpm washing on may.05.2019.

This machine not working properly, many times complaint in ifb service. But not action in properly, pls response i don't want this machine. I want replacement we need.

Pls response as earlier as possible

Thanks
Regards
V. Ramakrishna reddy
[protected]
[protected]
[protected]@gmail.com

What kind of fraud are done on behalf of ifb i attached with image. I haven't understand yet why should i pay any money when my machine is under warranty. And still i beg to ifb that please send a technician for repairing my washing machine i fed up now with your dealing with customer if still on action you do on my this complaint genuinely i take your machine at any NH nearest to me and set on fire in front of media sorry for doing this because now i am completely teased by ifb customer dealing
for any other information regarding the same contact me directly
Balvinder Singh
[protected]

This mail is regarding complaint about top load washing machine.. I m ifb customer since 2012 but now i'm very disappointed with ifb i purchased top load ifb 9.5 kg fully automatic washing machine after demo i used and got burning smell from it after register complaint your executive came and they didn't find any fault but still burning smell is coming. Low quality parts company uses now i want to change with new. And never recommend to others take any action as soon as possible.
Thanks
Harish kumar sharma
Mobile no [protected]

My washing machine is having a loud noise while wash... I have raised several ticket since 2018 but all ticket has been closed magically without any visiting technician at our place. I found their service extremely pathetic with extreme casual behaviour. My question is i[censored] cannot provide service then why you are fooling people around?? Worthless you people are... Actually you people dont have any shame.
I urge everyone who will see my complain that please dont buy any product from IFB as you will be suffering endlessly for their ghostly service.

This has reference to 3 months suffering. I was behind ifb service center to resolve the issue noticed in my washing machine. Service team has changed motor, board, damper etc at various time and now asking to change the timer.
But instead of all these repair machine is still in the same status. Almost i have spared around 11k for above said activities.

The complaint logged for this was cancelled ([protected]) and i have logged a fresh one[protected]

I have tried all level best and it seems they won't respond. But i don't want to leave it just like that.

Dear consumer complaints team,

Recently i purchased an ifb convection oven -20cs2 model through amazon. Date of purchase 30/07/2019.

It worked fine for 2 months. But since the last 2 months, some functions stopped working. So i registered a service complaint with ifb customer service. After 2 visits, the service engineer replaced the touch panel and assured that everything is ok.

But after one day again the oven stopped working. So i again registered a complaint with ifb care informing them that it is not a touch problem, but rather a faulty logic board. But after several requests, we just receive feedback calls from ifb goa office, but no engineer has attended the problem. Now only one function "express cooking"is working occasionally. All other functions are disabled. We have made several requests to the customer service through phone and online requests. But the service is still pending since the last one & half months. We are unable to use the oven since the last 2 months

I have registered online complaint through "get in touch"option, but not yet received any service ticket number for tracking.

This appears to be a problem with the "internal program logic" circuit and a faulty product that ifb has supplied. Now the oven is not functional. I request you to reach ifb to help me replace this faulty product before the expiry of the warranty period 12 months.

It is now under full warranty period. Date of purchase 30/07/2019.

This careless attitude of ifb service center has left us with no option, but to eat cold food with our family.

Best regards and thanks
Srinivasan
Mobile: [protected]
C 7 sarang, anushaktinagar, mumbai-400094
Email: [protected]@yahoo.com

Hello, On the 4th Dec I called the IFB Care helpline for servicing my IFB Washing Machine Model " Elena"I got call from the service agent who told me he was from a private company responding to my call, My observations are as follows:
1) The person who came was " Akilesh" with Phone number[protected]. He did not show me any Credentials & only after repeated enquiries he admitted that he was from a service provider in Chinchwad.2) He did not seem to have any knowledge of the machine & after repeated consultations with someone told me that he will have to rip apart the whole wiring & take it for checking. If I had not made the call in the morning I would have prevented him from taking it.3) He took it with him & the next morning informed me that the the Control Board needs to be replaced& quoted a very high figure for doing it. I asked him to return all my items taken by him.4) on return I found that he had not returned the power control board & the other board was damaged & beyond repair. Needless to say I contacted another mechanic & got it repaired for less than half the cost quoted by the authorised man.
I would like to protest the cavalier method in which my call was handled.Needless to say my confidence in your company, the methodology of "Customer Care" has reduced my trust in your products .I WILL NOT buy any product from your company henceforth.Thank you for the SUPERB Service.Arun Mohile

Dear customer service team,

I have purchased an ifb washing machine eva aqua vx 5.5kg 700 rpm a few years back appx 2014.

Now that its not in the warranty period, i am bearing all the maintenance cost.

Over the last few months i have been facing very poor service quality from ifb and sequence of events is stated below

1.in july 2019 my washing machine had an issue and we saw the...

Hi team,

Loud noise is coming while washing machine is running.
I complained numerous time but have not got any resolution. Last time your team took the machine to your service centre, and after returning, machine is still at the same condition while operating, no improvement is seen.

Please take your product back, as you are not able to give the proper services at time.

Regards,
Un happy customer - kunal kapoor
[protected]

This is in continuation to the complaint headed "
Ifb industries — ifb top load 6.5 kgs washing machine" for which you have stopped responding. Here are the comments for complaining on top of the same complaint

Hello, no one responded.

Point#1 :we expected that for the 3 months suffer we had because of the worst and poor customer support, the machine will be repaired free of cost. But, we were charged for the service on the next day of my above feedback for which no response was there. They charged around rs 3800/- and as mentioned in my above email, in the 3 months of no service we spent 5-6 k for maid to clean clothes. Altogether it is almost equal to a new machine cost. I am asking for refund of the money charged which is rs 3800/-

Point#2: even before a month of the above service the machine is again into trouble, rinse&spin options are not working. We called up the executive and since last 7-8 days he is daily saying he will come the same day. One day he came and checked the problem and said he will fix and again daily mentioning he is coming. Finally since today afternoon he stopped picking calls.

Point#3: 4 months back, as i mentioned in my complaint, vanasthalipuram agent venkatesh fixed that time problem partially and for that he took around rs1500/- for the item cost. He said the item name is "water sensor". Later your lb nagar staff and other technicians confirmed us that it is not a water sensor it is some thing else and would not cost more than rs200/-. Its a pure cheating.

I need immediate resolution for point#2. And resolutions for point#1 and #3 as soon as possible. Otherwise i need to go to consumer court. Can not bear your team's worst response and cheating anymore

Regards
Padma

.

I i purchased the ifb elena aqua sx washing machine in the year 2014. On 04.12.2019 the belt got damaged. Hence i call service centre for spare part belt.
But the refused to sell the spare part and they said they will send service person and service charge will be rs. 590.
I want only spare.

Regards

D. Rakesh
Ph. [protected]
Email: [protected]@gmail.com

I had purchased ifb senator wxs 8kg front load washing machine from croma on august 7th of this year 2019. Hardly i had used it for 7 to 8 times till now. Now the machine is not working & ifb technician is telling that mother board & door locker has to be replaced.
A machine which cannot even run for 1year without any issues, ifb is selling to the customers. After seeing the online reviews, complaints & feedback from colleagues &...

I had Purchased a IFB Dishwasher from CSD bearing number SN;[protected]. The machine has been Malfunctioning for quite some time, with the power not coming on immediately, at times the wait is over a few hours. We therefore finally complained to Customer Care on 03 Dec19
The technician who came to inspect has stated that the PCB (Power Circuit Board ) requires replacement with Cost Implications since out of warranty
The machine has been very sparingly used . I am surprised that the it has developed such a major problem. There appears to be some issue with the present PCB of the Machine, as is evident from the large number of Complaints received about malfunctioning of PCB. This I feel the Company needs to address immediately.
Meantime I would request for re- inspection and free replacement of the Defective PCB in our Dishwasher.

Washing machine i am using is having persistent problem since my date of purchase. Initially rinse and spin button was not working. Don't know some authorized fellow came many a times but could not give any permanent solution. Now the machine stopped working totally. I booked complain for the same on 30.11.2019. Today i. E., on 02.12.2019 two persons from ifb came and told motor along with pcb may be required to be replaced. Total cost would be at rs.7500/- to rs.8500/-. My point is company people did not repair within warranty period but now when warranty period over they are asking for cost of motor and pcb. May be initially the product given was one of the damaged machine

Hello,

I stay in goa, and i relocated to a place 10km away from my previous home. The technician who visited my new place (On 27 nov) to reinstall my ifb washing machine said that he will have to visit again as the drainage pipe is not long enough and the electric socket isn't of the right model, and that he'll bring the required items (For which i've to pay). He has not visited me again yet. I have paid for the service (Rs 590). Kindly look into the matter.