IFB Industries Complaints & Reviews

Name: Prakash
Phone number:[protected]
We have raised a complaint about non- functioning of IFB washing machine Elena Aqua SX and its ticket number is [protected]. There were rescheduled it's service without knowledge o[censored]s. Due to rainy season, it is very difficult for us to wash and dry clothes and we do have two little kids so it is very painful for us. We are not at all happy and disappointed by this IFB AMC service. We will post our negative feedback for this poor IFB AMC service in public forum.

Its 4th day the ifb washing machine got delivered to me by flipkart after that i made 9-10 calls to ifb customer service for installation but did not get any response from ifb side. Every time they are ensuring that within 1 hour you wil get a call from technician but after making several calls to them still did not get any response. I also mailed them with my concern still just waiting for their response. I am not able to use the machine. Very bad customer service only they are making false statements each time. Its a kind of # service from ifb.

I purchased ifb volt control cutout on 16-oct 2019 with purchase order number[protected]. With in one day it stopped working. Even though it is under one year guarantee, i couldnot able to reach the appropriate technician. I have bought the product under ifb appliances website. When i reached customer care, they are not owning ifb volt control cutout and not giving proper response on whom to reach for service or replacement. Their online site...

Water is leaking from tap connection of washing machine. For set of cloths washing nearly 36 liters of water is getting wasted due to this leakage. Water is clogging in pipeline and cloths are getting foul smell. entire water line is to be checked for any chockage. This was bought to the notice of local dealer from whom I had purchased. I contacted online toll free number to register complaint.

I purchased ifb neptune sx1 fully automatic dishwasher through amazon. Technicians came and install the machine. Afterthat they do the demo and they went without completion of demo. On that time error code ff is received. I think that this is end process. After that another wash process done. On that wash f5 code is received. Then only i searched the guidelines given by dishwasher. I complained the error to customer care on 05th october 2019. Till now it was not rectified and not properly responded by ifb customer care. They told it will be sorted out immediately. But technicians will not responding. I contacted ifb service center of kanchipuram, they couldn't pick the call. They are not responding.

I purchased my washing machine online from amazing on 2018. Its not warranty. The ifb service guys came n informed that gear box is not working. My washing machine is in warranty period. Now its almost 1 month but no response. Whenever we call that service guy he never pick our call nor answer our msgs. When i call service centre they told me within 2 or 3 days ur complaint get resolve but still no response. Such a great brand but have very poor service center. Its really disgusting.in future i will never ever purchase any product from ifb. Also i will tell my family friends the same.

Dear sir

I have brought new ifb washing machine on 21/oct/2019. And ticket number was generated [protected] and it has completed 72 hours but there is no installation technician came for installtion. And the mobile numbers provided by the customer care service center for this issue not lifing the calls and please consider this issue as a high priority

I have bought a new washing machine from ifb.
Even though i am a loyal customer (Having exchanged my earlier ifb machine for a new one), i am being meted out shabby customer treatment.
It has been 24 hours since my new machine has been delivered and a ticket no. Allotted for installation yesterday (23 oct 2019)
The ticket was rescheduled without informing me for today (24 oct 2019) for installation and i have no information for today
Now i am without my old washing machine and my new machine not installed.
I am appalled by this treatment and casual attitude from ifb

Hi- I am Aamir from Hyderabad. I want to complain on the IFB inexperienced technician, who visited my place for a free service.

I got a call a day before from IFB service centre, Hyderabad. They said, if I want to take a IFB free service. I said yes to take the service.

The IFB technician arrived the next day and I showed him the minor problem of drain cap stuck sometimes. I usually open it rotating anti-clock and then clock wise to open the drain cap. The technician could not open it and he used a screw driver and broke the cap. The technician was inexperienced and said he will get some other techician for this issue.
The issue now is, when I run the washing machine, the water comes out from the drain. I called the technician and told this issue, but he doesn't seem to care. I called the IFB customer care and raised a ticket as well. But, they said they will charge for the service now. Ridiculous.

My complaint is the inexperienced technician broke the drain cap and I am not able to use my machine now. Please take the responsibility and take action against the technician and their team, as they dont care now.

Name: P Mohammed Aamir Tauqeer
Registered mobile number: [protected]
Address: 8-1-351/58, Flat #201, Second Floor, Adams colony, TOLICHOWKI, Hyderabad. 500008

Dear team

I booked a ifb service over phone booking number[protected] for my front load washing machine which have a water leakage from front door. My complaint number is [protected]. After two days one person name sunil has come he checked the problems and send other guy next day for changing the part.
The part he changed is front door rubber sleeve and he charged me rs.2150/-
I asked him wether it have any warranty or how i know it is ifb product.
(Bill attached)
No answer from him and he told it doesn't have any warranty.
I said i need bill then he gave bill of harinag enterprises without tax.

In the bill he added ifb descal powder no.4 = rs.680. I asked him why you charge this, he said your machine drum should be cleaned so i put this now let it clean. Without asking me he done that charged for me.

I find so fishy and tricky about the bill and i paid the bill through gpay.

After he went then i done a investigation on the products which he replaced
Big truth has come out - ifb front door rubber sleeve cost is just rs.749/- and he charged me 130% extra rs.2150... Big time looting money.

Ifb descal charge is just rs.79 for 100gm in that also they looted rs.170per pack so please stay away from ifb service franchise

Ifb team please look in to it i never expect this kind of service from ifb. I will never go for ifb. I lost the 15 year trust of ifb.

I attached the bill and screen shot of rubber sleeve market price rs.749/- and ifb descal cleaning powder - rs.98/-

Stay away from ifb service and harinag enterprises.

Regards
Gokrishna

I am from chennai. I bought senorita washing machine 9 years back. I had taken amc twice during those years after initial 4 years.
During july 2019, i had trouble (Door was not locking) and hence called for customer service. They did initial inspection and and told us they would give interim fix as the door lock would take 45 days. That was done and asked us to go for amc as its been so many years. We initially hesitated and then took the amc as we might forsee many other problems. After we took the amc, door lock was permanently fixed. The very next day, another problem started (Water leakage) and found that the plate had holes and have to wait for 45 days. We did not want to wait for 45 days as it was too long. The service man raja told us that we could cancel the by then it was just 10 days since we took the amc. Since we could not wait for 45 days, we wanted to cancel the amc and he agreed and took back whatever he fixed for us along with amc original.
After couple of days, ifb center called us and asked for the reasons for amc cancellation and we told what happened. He told us that processing would take at least 45 days and then we will refund with deducting some amount as follows.
Amount paid for amc : inr 4520 incl of gst. He told us they would pay around 3800 or so excluding gst. We agreed to this.
We waited for 40 days and followed up and they responded saying that it was under process. After couple of followups, another time told that the area manager got transfered and new person joined by name vignesh.
We tried to reach him 4 to 5 times and he took the call stating that he has received the refund request and he would look into it.
Yesterday ie 20th oct we called him, he said that they cannot refund the amount. Once amc received, they cannot refund the amount.

Amc voucher no: 2219, 016840, dated 22/7/2019
Amc taken by franchisee - amman (As mentioned in the amc) and signed by m. Raja

Now that, lost the money, whatever parts they replaced was so taken back.
Now i do not have that machine as i had to purchase new since wait time was too long.

Since they are denying my refund, this puts me in agony and they are being rude to us and not picking up phone calls or not responding to any of my queries.

I need the refund now. I can share the necessary amc details when required.

Kindly investigate this and refund my amount.
I can be contacted via email : [protected]@gmail.com / [protected]

Thanks
Ramesh narasimhan

Hi,
Almost 1week (13th october 2019) before purchased new ifb washing (Senorita wx 6.5kg) machine from ifb dealer and same day ticket raised for technician assistant required to install and required demo of washing machine usage.
Every day i called ifb service centre in dharmapuri and hr service person told the case is already assigned and technician will come within 8 hrs to resolve. Till now no technician coming to my home and when i give a call to tecnician mobile number is not picking up the call, i am totally frustrated the service engineer is not properly respond and not giving service to the customer. One or two service centre will spoil the company name and reputation. Please take immediate action on the service centre.

Name: sridharan k
Ticket: [protected]
Customer id: [protected]

Respected sir/ma'am,

I would like to draw your attention this time because my issues have not been resolved yet, even though i have raised tickets 3 times earlier in past one month and this is my fourth time i raised the request.

The repeated issue happened every every time, but service technical couldn't understand to resolved my problem nor he will change the part, the issue is the start/pause button is not working properly, it's works sometime and sometime it won't. Every time he was giving full excuses because they doesn't interested to change the part and always in a hurry. A couple of time i send them videos on his personal cell number. I am also attaching a video of this issue of start/pause button is not working at all, you can easily go through and found it that issue is occurring.

My previous request is as below with
[protected] 24/08/2019.
[protected] 29/09/2019
[protected] 04/10/2019
[protected] 18/10/2019

A humble request to ifb to, please, please and please do something and change it, as my mother and wife suffer a lot, please understand my concerns. I took the amc.

For your information, this is my third washing machine of ifb and i am going to purchase the fourth one in this diwali because i trust ifb, i trust ifb service but i don't know if you guys providing this kind of service to the customer as just because of poor service from the service station, then, in this case, you would lose loyal customer base because of service station service.

I would kindly request you to ask a technician to change a start/pause button.

Last thing, please escalate this issue to ifb servicing team or higher management to take seriously action against service station. Literally, i am mentally stressed for this issue is just because of the service station. My elder mother and wife are also suffering.

That's all,

I hope you, i have cleared my self, however still if you still want to know further you guys can call me on given number.

I have faith in ifb to get this issue resolved this time.

Thanking you,
Regards,
Manan teraiya

Greetings of the day..
October 2nd 2019 i booked ifb 6kg washing machine in amazon. It is delivered on 13th october 2019. But till now no service person reached me for the installation of machine. From last four days i am contacting. But i didn't get proper reply and immediate service till now.
If it continues like this the impact will effect company reputation.
I request you please send the person for machine installation at least by the end of the day today.
My ticket number : [protected]
Name: m kavitha

Ifb had worst washing machine and extremely awful customer service. This industry is merely cheating people by selling crapy machines and appliances and on top of all they ask to pay money for free services throughout the year but once paid, they never attend any calls or give any services.
From anurag dehariya to their service technician anil jaiswal, they neither attend any calls nor make any visit to complaints.

Awful company & unprofessional people!

IFB had worst washing machine and extremely awful customer service. This industry is merely cheating people by selling crapy machines and appliances and on top of all they ask to pat money for free services throughout the year but once paid, they never attend any calls or give any services.
AWFUL Company!

I had purchased ifb dishwasher neptune vx some two years back. The product was functioning absolutely fine until 2 months back when i noticed white deposits on the utensils after every wash. I registered my complaint with ifb customer care. The complaint was attended to after 3 day only after repeated reminders to customer care. The service engineer mentioned some fault in the salt setting and said that he has fixed it. The next day after the wash the problem persisted as it was, nothing changed. Since then we have lodged a number of complaints with customer care with no response from the service centre. The customer care assured us of escalating our complaint every time but after almost two months now we are grappling with the same problem.
We feel cheated as customers when it comes to offering services be it a big name as ifb. Hope some action will be taken now at least.

Our washing machine (Within warranty purchased in november 2016) suddenly stopped because the inner rubber was cutted and burnt into pieces. On raising complaint one engineer came and he informed that this is due to some technical problem and machine parts are not available (His mobile no is [protected]). It will come after two or three days. It is extreme shocking that he himself resolved the issue. On contacting their toll free number, ithe again registered the complaint. This is almost 10 days, it is really ashamed that their engineer says i am coming by evening, but no body is turning up. Please do not buy the ifb machines because of poor service. It is zero.

I googled for ifb service centre and got the below website

http://ifbservicepoint.in/

Called the toll free number ([protected]) to log a complaint about water leakage at bottom of our washing machine. The executive said inspection charge will take around 300 rupees. I asked them to assign a technician to look after the issue.

A technician was assigned from sri varuda service center (https://www.justdial.com/Chennai/Sri-Varuda-Service-Center-MMDA-Colony/044PXX44...⇄ he checked the water leakage and said water inlet valve has to be replaced to fix the issue costs rs. 2800, but i asked whether it covers under warranty he said it doesn’t and also he said he need to take our valve to order the same model. As we thought he was directly assigned from ifb service we agreed to take the valve with him.

The next day he came and fitted the valve which has brought (The valve was not packed and sealed) and he fixed something and it was working when he was showing the demo. No bills he has given for the charged amount of 3100 (Coil rate 2800 + service charge 300).

Next day when i was trying to put the clothes in the machine and the same issue persists, then i realised it is happening with the new valve also and there would not be any issues with old valve. He came to fix the issue once again and i was asking why water is getting leaked even after replacing the valve and what is the actual issue, he was not able to justify why he has replaced the valve and suddenly he said he will give our old one and take replaced one with him and he said he will refund the money 2800. As he was not having the old one with him i asked him to come and change it on the next day.

There is no response from him for 4 days and we called the sri varuda service center directly and explained the fraud done by the technician and they were agreed to refund the money. Whenever we were calling to refund the money sri varuda service center was telling we will refund your money but till now we did not get our amount.

I need ifb industries to check and confirm whether the http://ifbservicepoint.in/ is an authorised service provider of ifb. I also suspect that these people are changing duplicate parts against the original one and charging a ridiculous amount for the parts too.

Finally, i need ifb industries to sort out the issue for me

Ticket on 2nd october 2019 for my washing machine tkt no – [protected]. One of the engineers attend the call & took rs.1850/- from me to replace some parts even after machine is under warranty.
My machine issue was not resolved, cause of that i logged a complaint again & reopen the ticket, even after a 4-time follow-up no one attends the complaint.