IFB Industries Complaints & Reviews

Dear sir/ma'am
I am writing this complaint to bring to your notice that i filed a complaint regarding my ifb machine on 31.07.2019 at about 7:45 pm, the complaint/ ticket number was [protected]. I was promised a visit by an ifb executive within 24 hrs and hence i waited on 1.08.2019 at about 5:56 pm, i received a text message saying that the visit has been rescheduled without stating any cause for the same and also without mentioning the rescheduled time or anything, i again waited for another 24 hrs and on 2.08.2019 at about 5:45 pm, i called at the ifb customer care number and i was assured that on 03.08.2019 an executive will visit in morning hours and this complaint will be resolved on an urgent basis but it has been 24 hrs since that too still no executive has either tried to contact me or has payed a visit when initially on 31.07.2019 on the first complaint only it was made very clear by me that its an urgent matter.

This highly negligent and irresponsible behavior on part of your company shows your disinterest towards your customers grievance and a clear deficiency in services.

I bought a dishwasher of ifb around 2.5 years back. Some days ago i shifted the place of my dishwasher and there was a problem in it's working so i called a person from ifb office. When he came home to check, my dishwasher started working, i don't know how. He didn't do anything at all. He just came watched the machine and i told him that the machine is fine right now but if it creates problem i would call him. Fyi, the office of ifb is 100mt. Away from my home. He said your bill is rs 300. I was shocked. I asked him for what?? He said we take that amount for home visit. So without doing anything at all, this person asked for rs. 300. Didn't give any bill too.

Hello team - we bought ifb washing machine from croma new delhi and now shifted the washing machine to purnea, bihar as i transferred to different place. Since last couple of months, the washing machine was stopped working hence we created a online service request in ifb with complaint number [protected]. Its been more than 7 days now, the complain was not resolved. No one came to see my machine from company. Company used to give multiple service person's cell numbers.

My father (Age 78 years) tried reaching to them and one of them (Hardil - +91 [protected]) was very rude and given the quotation of rs 5200/- without even looking washing machine once. He said, since we officially complaints through ifb hence we need to pay more otherwise it would cost only 4200/- to replace motherboard. This seems to be very pathetic and unprofessional.

I tried reaching out through to customer care through official email [protected]@ifbglobal.com as i am currently outside india and cant make any calls to their toll free number. I tried escalating through emails but haven't heard back anything. Ifb folks seem to be very irresponsible and extremely poor handing services. They don't bother about their customer once they sold the products. Its very unfortunate that we bought ifb products.

I would like to request to ifb senior management to take action against the rude service engineer and provide us with qualified and well mannered service engineer to fix the washing machine as early as possible.

Regards,
Deepak kumar

I have made a service request for my IFB washing machine on 24.7.2019..Complaint id no- [protected] ..
But till now (31.7.2019) it is not resolved..My washing machine have a small complaint only.just to replace the exhaust pipe..
But no one coming for this..

Is this the customer care culture of IFB?..
very poor..ashamed to say that i have IFB washing machine..

The customer service department

On calling the centralized ifb customer service about a month ago on a complaint of water logging inside by senator 6 kg washing machine, i was directed to your service center support squad online services, 80, /2, 2nd main yeshwantpur, bangalore -22. Shabnam from the service center deputed sultan who identified the problem as a drier motor replacement on 15 june. He took the old one and promised to return the next day (16 june 2019) with a new one. Post several calls, he sent ayaz (Instead of coming himself as promised) who fixed it in a jiffy and said it would work fine without waiting for a trial run. However, the water logging problem persisted and clothes were not getting cleaned. Umpteen follow up calls and messages to both the technicians went unheeded. The service center too took up the complaint but sent ayaz again after repeat requests.

He came a second time and just kept progressing the turner knob and said it would work fine. He was highly rude and barely spent 5 minutes and refused to stay till the whole process was over so we could actually check if the machine was working properly. After one month of repeated requests, the technicians do not still respond and the service center does not even bother to ensure that the service request is fulfilled. I have been cheated of rs 5000. Now i think the invoice attached is also fake and i am left with a washing machine that still has the same problem and am unable to wash the clothes. My washing machine has never ever given me this problem before.

Kindly arrange to rectify this problem urgently when i am available at home free of cost. I have had to endure much hardship and inconvenience. This appears to be a case of total indifference, unethical behavior, unprofessional service and cheating. Prompt and proper action by ifb will help restore my faith in them (I have been using their machines for more than 20 years). Thank you.

We have purchased new washing machine on 13.07.2019 and after new machine comes, their are issue with its door i. E. Not properly closed, so we have lodged the complaint with replacement id: [protected]on 16.07.2019 for replacement of another washing machine. But they are simply misguided us since the date and even not pick up the call where we talk and after 2weeks after complaining in this forum, they called us and provide new machine on 26.07.2019, for that thank u. Then we have talked to mr. Ankesh for providing one engg. To us who give demo for installation and your people again continuously tell that tomorrow engg. Will come that tomorrow never comes still and also not picking call and replied. Pl resolve the matter us earliest, we actually trapped with your company products, this type of servicing u r giving, never expect.

Thank u#

Dear sir/madam,

We have been calling since jan2019 for ifb washing service but noone has visited yet. Complaint is still open in your records. We have called customer care so many times and also service centre in noida. We are really helpless now. We have also put our complaint of fb and consumer forum and still ifb has not responded. Service is pathetic. It's been 2 months we have put complaint and noone has come. Noone cares.

Complaint is by name of sumit varlani and registered number is [protected], addres exotica fresco sec 137 noida

Regards,
Sumit varlani

I have lonch a complaint regarding my ac service on 6 july 2018 but till now i am not getting the service from your end. I have also call several times to your customer care but they didn't give proper response. When i ask your customer care regarding my complain they always take time for two days which never comes. It's a ridiculous experience for me with your service. Complain no is [protected]. My registered mobile number is [protected].

Ticket no. [protected] has been closed with the below transactions.

Service charge of rs. 590.00 against invoice-cum-receipt no. [protected].
Spare (S), worth rs. 0.00.
Accessories/essentials, worth rs. 3350.00.

The technician has charged 5000 for drum replacement from my mother who is a senior citizen and also not handed the receipt and refused to leave without the money. We are feeling cheated.

I stay in the pune area and the technician name is ronak singh

Problem 1 : i have issue with ifb top loaded machine. I am continuously chasing their customer care and service center. Customer care is saying product is under warranty but service center is saying it's out of warranty. Now there is no proper response from customer care. It's very frustrating to chase them.

Problem 2 : quality of ifb product is very poor as well. It's not even 4 years and already a hardware (Of cost rs 2500) had been replaced and again it stopped working and now technician is saying one more part needs to change.

Solution : i need a repair without charges now as already i spent lot of money on it and obviously a fruitful response from customer care.

Complaint no : [protected]

I am filed a complain on 17th july. Tkt no. Is -[protected]. I purchased ifb washing machine in 2009 and always taking extended warranty for my washing machine. My last warranty will expire in month of oct19. After two years now my washing machine is down. I registered a complain through customer care and he told nothing to pay as machine is under warranty. A technician came after two days and he demanded to show warranty documents from my wife as i was not available in home. I requested him that i will search and show u. He left without doing anything.
I am also sorry to inform that i searched the documents but could not find it. I requested them to suggest me way forward. As machine is almost down for last 9-10 days i am finding it very difficult.
As online it is showing that machine is under warranty i requested them to plz instruct their technician to repair or guide me from where i can get another copy of warranty card. I contacted area manager office (In kr puram, bangalore) but they are also not helping.
Bipin

I am using ifb make top loading machine since oct-2016. Recently my machine is getting cut of with error as "ac lo".

Upon my complain their tech visited and doing any check advised for using voltage stabiliser to resolve issue. I checked my house voltage was steady at 245 v.

Tech advised to start machine after 10/15 minutes of this error and this way machine was operating . But this error appearing repeatedly and hence again lodge a complain with customer care for sending some senior tech. He comes with voltage measuring meter and observed steady voltage of 242. He has advised for replacement of card costing 3240/- as error has entered in card.
Being a electrical engineer, i asked what it mean that error entered in card memory. I feel ifb does not have competent persons to identify simple electrical fault and interested in selling their costly card that too with only 03 month warranty.Card has satisfactorily worked till their 02 year warranty is over and immediately bad cheap component like capacitor/diode/reed relay used in voltage low circuit leading to replacement of complete card.
I asked tech to temp bypass ac low cut off as voltage was not a issue but was insisting for replacement of costly card with three month grantee.

Yesterday, i called up hyderabad, miyapur area ifb service center, co-ordinator name: sai (Moblie no. [protected]). He said the machine is not repairable and they will return my amc money back. They want me to buy a new ifb machine.

No one grow money on the top of a tree. I just cannot buy new machine with 25000 to 40000 rupees. After amc customers expect the peace of mind for service.

Being an elctronics engineer, not the ifb machine expert, i got some time, want to check, why my ifb machine is not repairable. I just opened the screws of top cover and found that the top stone weight is loose, moving and shaking. Your technician visited my place on sunday and stayed for 10 minutes. He not even tightened the nut bolts of top stone weight. This is the quality service they are providing it.

Today, after i fixed the paper packing just below the stone weight and used the machine. The machine is not making sounds and working fine.

I just want to know why the technicians are not fixing the parts properly in the washing machine or they doing it with wrong intention. It is my serious concern the service they are providing it. I need your intervention on this. Now i am suspicious about the ifb technicians service and it is clear that they want to cheat me. Customers trust the ifb brand name and you people are cheating customers like anything.

Previously technicians replaced machine parts when. Wife was there at home. So, i doubt they removed main original parts which comes with machine and now they are saying it is not repairable. As per area manager mr. Prem hanmala, if they replaced the maximum parts in my machine why the hell the machine is not repaired from 15th june 2019. It is more than a month the problem is not resolved.

Why they want to take machine to their service center for stone tightening. After this worst service, i will not allow my machine to pick up to service center.

Technician even broken my taps fittings while doing service. I replaced with new taps, not a concern.

It is my humble request to help in getting service of this machine.

Please find the attached videos and images taken of the machine.

Thanks in advance,

Regards,

Rajanna.

I have raised a complaint and one of the technician came and said very small issue and went back saying will come in 2days and yesterday another technician came and he was very young and don't feel he was expertise with washing machine service. He first said issue with front rubber and changed it later he said bearings should be changed & he changed drum too as it's requirement to bearings and he said it need to fix along with it. Now my washing machine looks like not good.

What kind of service is given by ifb. I'm demanding nenew washing machine as the service man uneccesarily removed few parts and attached with new parts with out reason and not assembled properly and demanding for money for service. Finally my issue is not resolved, the sound was coming more than earlier.

I demand ifb needs to give new washing machine or will reach to consumer court.

Ifb wachine machine i use is senorita sx aqua.. Problem started after 2 yrs of my purchase. Machine showed dp error initially at 13 min.., i lodged a complaint nd the ifb technician said that it was the problem of the motor and suggested me to change the same and he did... But after that same issue started again within a week., this time machine stopped at 31 min.. How could the technicians be so worst in service.. Can this be rectified,

My washing machine is not working. It is ifb diva model. It is not spinning. It is under amc. I have made complaint on 18-7-19, 20-7-19, 23-7-19, but no body seems to be intrested to attend it. One person came on 19-7-19, and went back. But no response yet. Fade up of complaining.

R n mishra
[protected]
K-84b, sector k
Ashiyana, lda colony
Lucknow-226012

I purchased ifb 1.5 ton hot & cold air conditioner in february this year. It has some serious cooling issue. I have installed it in my cafeteria. I usually keep it at its maximum cooling setting but it doesn’t perform as it should. I called the service guys a couple of time. They visited and tweeted some of the settings and left but the issue never got resolved. I run it at 16 degree temperature but my room temperature never comes down below 28 degrees
I asked the service agent to refill the refrigerant but they don’t show any interest in doing so. I am now sick of calling them. Kindly take this matter to the higher authorities.
Model no: iahc18jc3t4c
Place of installation: shahpur, district - kangra, himachal pradesh
My contact number: [protected]

As mentioned in above subject, Cloths are stuck in the machine since last 5 days. Technician have not turned up even we have lodged complain several time to the customer service,
Unable to understand how to deal with it.
There is no response at all. Sending you the photo of complained acknowledge for your references and for needful.

We have purchased new washing machine on 13.07.2019 and after new machine comes, their are issue with its door i. E. Not properly closed, so we have lodged the complaint with replacement id: [protected] on 16.07.2019 for replacement of another washing machine. But they are simply misguided us since the date and even not pick up the call where we talk i. E.- [protected]. Pl resolve the matter us earliest else matter will goes much serious.

Thank u#

I had subscribed to AMC on May 30th based on the suggestion of the service executive, Praveen from Star Airconditioners, Chennai. I called up the customer care and logged a servicr request on July 15th. Details of ticket below.

Hello, Your Tkt-[protected]is assigned to IFB Service Technician. On completion of Service, we will send the next SMS to get your feedback. Pls respond accordingly.

Till now no technician has come to fix the issue inspite of escalating to customer service, technician Raman, Reporting Manager Arun, Branch Manager Rajasekar. I have been provided false promises of attending the problem everyday from 15th. This has caused so much of frustration, waste of time and effort. I need a strict action taken and My AMC returned.