IFB Industries Complaints & Reviews

Respected, whom so ever it may concern, this is to bring you in notice that on 25th june i bought one neptune wx model dish washer from gurgaon haryana for my personal use, but as i bought i was being transferred to ajmer rajasthan to my home town so i asked dealer to dispatch the same to my ajmer address, and he did the same, now when installation engineer came for demo and opened the sealed pack (Intact packing) machine at ajmer, he found machine cavity damage from in side and from top too, which flashes that it was damage supplied to me, and when i asked for replacement in rajasthan, they denied by saying that it will get replaced from haryana not from rajasthan, as i bought it from haryana (Bill and pictures of machine attached),
My request is to kindly intervene and get my issue resolved asap before i have to go for legal action, details of ticket raised is as below
1. Ticket no. Is [protected] (Dated 28th june)
2. Ticket no. Is [protected] (Dated 3rd july)
3. Ticket no. Is [protected] (Dated 5th july)

Pictures / video of before and after dispatch is attached for your reference

I have purchase ifb elena washing machine and my customer id is 13084541, which is not working from last 20 days in - spite of paying regular amc. Bottom of the washing machine sparking of happening and drum is shaking and creating lot of noise, we have register the complain on 18th on june and complain no was [protected] which was not address properly and closed by agency, which we were not aware of it, yesterday (07/04/2019) we have register on2 more complain and complain no is [protected].

If any human causality will happen ifb will be responsible for it and i am going lunch a complain in consumer court if complain is not resolved in 24 hours.

My customer no:[protected]
Register mobile no:- [protected]

Thanks,
Jyotindra

I got ifb front load washing machine senorita aqua sx[protected], the machine is under amc and it got problem last month. The service person came and told us the electronic board needs to be replaced, we registered complaints about it in ifb customer care an moth back and we did not get any reply from anyone about the status of parts. The service person is not at all attending our calls and if he attends he is just telling parts not arrived and would take another week. This nonsense is happening for more than one month and we really frustrated with ifb service. To take the amc we get calls from ifb daily basis but after taking the amc no one cares about problems of customer.

If this problem not resolved immediately, i would soon take legal actions against the company for forcing me take amc and not providing the service.

I have bought a new ifb 1.5 ton 3 star split ac in 20 aug 2018 and start using in end of april 2019 in summer season but from starting it's not cooling i logged complaint in april 2019 that ac is not working properly techician visit site but after little cleaning service said that please check 15-20 days. Then after past few days i again logged complaint on 1 june 2019. Techincian visit site tested it 2-3 hours and again other team visit and tested it 3-4 hours but cooling has been not resolved. Then ifb team ready for replacement. Now ifb demand money against replacement of ac unit. I have suffering from ac less cooling from last 3 months and not took benefit of your ac cooling even a single day. I waste my rs 33000 on this products and very poor response from customer care and no any update message and complaint feedback. Ifb ac has cooling issue but after long delay ac not to be replaced. I am repenting on my mistake of purchasing ifb product which total wastage of my money
Second very poor response from reliance store to help me against follow up of ifb product complaint they deny and said they are not responsible you directly go with ifb customer care

No and never purchased ifb ac, no any support from customer care, they just provide 2-3 mobile contact number and have any update regarding complaints

I own an IFB washing machine Senorita, the service personnel responsible for the maintenance of the machine rarely come to check the machine at all. Even if they come they are busy selling the detergent for the machine. In last one year, I have tried to contact the service team in vain. There has to be centre to contact to report the service failures. Even after taking the AMC nobody contacts to service. This is especially observed more in metro like Mumbai

While trying to start a program on my machine, the machine shut down as i believe that there was a power fluctuation and the tripper went off. When i tried starting the machine again, no matter what program i select it keeps displaying door open, pls close.

As per the technician, its pcb is damaged and needs replacement. If i opt for amc, this will take 45-60 days. And cost me around 8500.

What is the use of spending so much money on your machine if it is giving performance problems in 4 years.

Please suggest best course of action.

Dear ifb,
I purchased washing machine, cloths dryer and dishwasher of ifb recently.
The dishwasher is installed last week on 25th jun 2019, and on the first trial only it showed f5 fault and the technician untied the outlet tube and floored it. Again in installation technicians presence the same error appeared f5. Now this gentleman tied the outlet tube to boy and started the machine. Some how washing is done and he left the...

I am complaining because of ifb service person is not giving the proper response to my machine about some particles coming out from the washing machine in regular wash, moreover it increases in tub clean, also in every washing time increases more as it shown in the machine display.
For example: let us take express wash option it shows 30 minutes in the display to wash my clothes but in actual it takes 50 minutes.

When i first learned of this problem, i contacted customer care executive at ifb company, they sent a service person, we have told the problem as described above he done something and told problem is fixed but as we started next day the issue was the same. Many service person like 4 till date they have came and gone saying i have fix the issue but on next day issue stand the same. All these are causing great inconvenience. I am tied of these issue very disappointed by ifb after sale service i will never ever in my life will suggest ifb machine to anyone because of rude and irresponsible after sale service.

I have also dropped a mail on email id of ifb company they just open my complaint id but no use of that. I am now sick of calling everyday to these unprofessional guys and getting frustrated each time.

I would strongly recommend everyone to not go for ifb.

Above mentition model have no power supply in machine for last four days.
complain register by your toll free number on 26th june 2019 17:29hrs and tkt no is [protected]. but till now no body have attend my problems.my AMC is continiuing now.so please solve my above case & obliged thank U

I was happy with the performance of ifb washing machine. I also referred my brothers to buy the same model and they bought the same too.

But now i face some issue with the washing machine and i raised the complaint#[protected] 4 days ago. Engineer visited my house to address the problem and told to change the filter, do descal and to replace the drum. He sold me the filter and descal powder, and told the drum has to be replaced. Even i observe that my machine keep vibrating and moving, while washing. I usually dont overload the machine too. So i asked him to replace.

But he told me to go for amc and then to replace the drum, which is not mandatory, as my washing machine is already under warranty period.

After that no follow up at all. Looks like the ticket is marked as resolved, with out any feed back call from me. I keep calling daily for past 4 days, and every time, the customer care informed that this will be escalated or they keep telling that engineer will visit my house.

But nothing happened. As my warranty period is gonna expire in another 10 days, i feel that, they keep delaying and then will pitch me into a situation, that i have to pay for the service.

Please do the needful to address the problem by today only.

I had purchased IFB washing machine after checking many brand but sorry to say IFB is even not up to a standard mark every time I faced many problem & wasted my time for calling customer care or searching error on internet. When there service engineer visit to check the problem they always want to sell their own product like washing liquid or cleaning agent etc. I really fed up by purchasing IFB machine.

We had very bad/worst experience with ifb service, we had issue with our washing machine, the washing machine drum was not working, have raised a complaint #[protected] dated : 23rd may 2019. Next day technician turned up and examined the machine and said they need to replace one of the part, actually they replaced still the machine not working. After that nearly 4 technicians daily examine the washing machine and keep on replacing the part (Till now they replaced 3 parts) but still not working almost one month completed but solution not yet found by operation team. Is this way of service doing by ifb? How much time you guys will take to bring to normal state.

Note : i have purchased washing machine 2 months back only after one month the drum was stopped working.

Note : yesterday, strange and get irritated by seeing message from ifb that your ticket has been resolved. Is any one from ifb customer care contacted
Me that your problem solved before closing ticket. Very stupid by support care

Please contact [protected]

I have been amc contract amc no ifb/amc/c0518 dated 27/12/2018 to 26/12/2019 of model no. Rc 81 & fast 51 industrial product i have bee register complain for both machine on 20/06/2019 complain no. Fast51- [protected]
& rc81-[protected] i have been called mr. Shailesh mobile no. [protected]
He not responding then i got number from customer care mr. Sourab he also not responding calls in amc this type of service providing to the customer how many days required for servicing of my machines i wasted my money for amc contract this type service experience i never got from any company.

I have bought a new IFB 1.5 ton 3 star split AC on 25/05/2019 and on 22/06/2019 its compressor has stopped working. On complaint technician has come and declared that compressor of AC is dead and needed to be replaced. I am repenting on my mistake of purchasing IFB product which had a life of only 28 days. Mob no [protected]

On 25.10.2008 I bought a Neptune Dishwasher from IFB. After its warranty was over, he Jamshedpur office of IFB approached me for buying AMC. Since then I have been renewing my AMC regularly. The last AMC was valid till 31.05.2019.
However, this year the IFB office did not directly approach me for AMC. Instead, I got an SMS on my registered mobile saying: "Your IFB Product's AMC is expiring this month! Enjoy 10% discount on Annual Maintenance Contract. Reply AMC24 to [protected] to grab this offer."
I promptly sent the required SMS to the above number.
However, nothing happened after that. When I approached local IFB office, I was told that from 2018 IFB has discontinued AMC of NEPTUNE Diswasher.
My question is how can a reputed company like IFB discontinue maintenance support for a regular product like a washing machine for its loyal customers "without prior notice"
Also, in the event, how can the company then send false SMS to a customer to renew AMC.

I have got the contact number from IFB authorized dealers list.
Was charged 5350 and parts replaced. But machine did not work. we are trying to followup for last 5 days and they are dogging.
Please help

I am repeatedly calling and they are not showing interest. we are cheated

Best Service Point Online Services
#80/2 2nd Main, Mathikere Main Road, bangalore - 560054

Hi,
I had replaced my washing machine with new IFB Señorita WXS model in Oct 2018, ever since I have got this new machine ever time when we wash clothes it smells bad. I have complaint many times but there is no resolution yet.
I have been asked to contact Area manager for replacement of washing machine, however she never answers any calls.
Its the worst experience of life I am having buying IFB products. Please help me.

Machine is Continuously working without stoppage though we set running time.Understand that sensor is problem. Very poor service of our agent Saravana enterprises, Arcot. Waiting for 1 month for service. I am very much annoyed and the dealer is not attending the call. Pl. help me to resolve the issue

I have an Elena DX washing machine for the past 6-7 years, which has been under AMC throughout. The washing machine has had problems but being under AMC has always been serviced by IFB service centre technicians.Each time the technicians service it by opening any of the panels or machine, they forget to screw it on totally.So much so that the whole machine is now falling apart.The top cover is totally separate from the rest of the body of the machine, the side walls of the body are barely screwed on and it always has been on a stand but even then its base is rotting and is rusted.Due to its condition of just a few screws holding it in place it rattles like anything during the spinning cycle.I have made umpteen complaints with IFB regarding this problem that the machine is literally falling apart due to the negligence of the technicians but to no avail. Now the spinner has stopped totally and I have paid to the service centre for a new outer body.
I fail to understand why the customer should be penalised for the doings of the official technicians of the company. How come the machine is falling apart when it is being maintained continuously under AMC by IFB.
Kindly look into the matter .

It’s showing taco error on screen
The bearing bracket needs to be replace it seems and it doesn’t come under 10 yrs spare support
What will come under 10 yrs spare support if nothing comes why there posted a tag sticker with 10 year spare part support
And why do u cheat people like you this I need a ifb support here