IFB Industries Complaints & Reviews

Hi team,

My senorita 6.5kg washing machine makes a lot of noise and despite several tickets, complaints and escalations, the local service team has not resolved the problem. Service engineers, and area service head have all stopped responding.
Drum replacement, rubber sleeve, springs and many other parts have been replaced. Incompetent service engineers have failed to identify the root cause, are not cooperative and...

My machine showing error "taco" what does it means. I called service center he checked and told me to replace mother board. How should i believe on person? I heard many fraud case regarding servicing. Unnecessaryly many times service center requests us to replace part. To will b the athourised person to check all this. To whom i should contact. Every time service person come says this problem that problem and taking charges as visiting charges....

Drain error has come earlier and a rep from the service centre came and rectified the issue and charged 5500 rs for changing the main mother and water inlet valve change. The same error has re-occured and the reps are refusing to rectify it. The reps were from home appliances repair and had also taken money for warranty of six months at pcb and water inlet. Please resolve this issue....

Not satisfied with the technician .simply technician open the board and says motor and board was damaged u can change motor and board if motor and board was damaged how it runs .the problem is only once it wash and stop and make a sound again if we switch on it works so please solve the issue with experience technician...

I am sridhar moturi from ramanthapur, hyderabad, having ifb washing machine front loaded 6.5 kgs. There is a water leakage happening hence i called service centre number. A. S service centre team approached me and they said gasket problem and for which they demanding 5000 plus. When i checked with others the same is quoted 2000 plus. When we check the part cost in ifb website it's around 800 rs.
This is really called fraud. Need response...

I have raised a complaint (Getting huge sound while washing) on 23rd march with ticket#[protected], this issue was attended by the engineer and he changed baring and one belt. Since i saw the plastic shield covering the drum was damaged, i asked him to replace that part. Engineer told me that its not required everything he fixed. (He actually applied "m-seal" in many places) after one wash, water is leaking from many places. Then i raised...

The sms received against my service request on 2-4-19 is as follows:
Hello, your tkt-[protected]is assigned to ifb service technician. On completion of service, we will send the next sms to get your feedback. Pls respond accordingly.
A technician visited on 3-4-19 but was reluctant to even clean the machine and it’s filter and told me that i’d in future i complain or raise a request i should tell not to send him (Manirul)...

Hello,

My ifb eva aqua 6kg washing machine is in repair for 10 days & after continuous calling to customer care technician came to check the repair & told drum & rubber sleeve should be replaced but rubber sleeve will not come in warranty & he charged 3000 rs, is it true that this much cost should be barred by customer in warranty product, then why ifb guys give warranty, you can provide zero warranty for your products.br...

I regret for purchasing ifb product. It is costing me 4k every year in the name of spare part replacement. Whenever the service engineer visits, he make sure to change some spare part quoting it to be faulty and says that does not cover under warranty. If i continue spending 4k every 6 months, i rather buy a new machine every year. So proper response from the ifb customer service...

We have registered the captioned complaint with the Company. The response has been a big let down for me as a Consumer.

The complaint is about non functioning of the washing machine and machine not starting.

After repeated followups, the technician failed to arrive for few days. When he finally arrived, the technician took some steps but the machine failed to start.

Then we were informed that...

Even after repeated complaints to IFB customer care, no one turns up for the service call. The previous complaint number was closed even without making a visit. This is happening multiple times and it is very frustrating.
Complaint reference number:[protected]
When I had to take AMC, then it gets done in minutes but when it is a complaint service call no one turns up although customer care promises to attend within 24 hours....

Service man comes to home & sales the some products, bt not service the machine, he is not suitable for company technician, because bad comes to company, he selling products is very costly, plz tell us to take back selling products,, (Service man phone no, [protected]) & to give the clear instructions to technician from company management,,
From govardhana, [protected]...

They didn't respond for calls, even if I notify, and when service engineer came first he asked for liquids & Descale purchase, even if I told that already have those products trying to force me by telling washing machine have problem and this is not his first time.
today service engineer came told me filter is not working, i had lot of salt and drum is crashing inside, well I purchased filter 3 month before, and my washing machine...

I have been using IFB machines for a long time but I have never seen such a reckless attitude on part of the technicians. I called them for servicing last month, and they broke the front tray (located at the bottom of the machine). On top of it, they advised me to get a new machine. I do not understand if IFB is sending out their technicians or their marketing team. How can one possibly tell me what the life of my appliance will be. This...

Hi
It's so true that these ifb service people are so lethargic and attend to complaints at their whims and fancies. I registered a complaint for my front load washing machine on 20th march 2019 from bangalore and my complaint ticket number is [protected]. I was getting error 'taco' message and machine stopped working. Initially one person came and said it's heater problem told us about the rate made us do amc pulled out heater connection...

I have registered a complaint regarding my clothes dryer, ticket number [protected], on 19 February. Technician had visited my place but since then no action has been taken. I am calling IFB customer care again and again but totally in vain. Phone number provided by customer care are always out of range. I am experiencing this kind of services for the second time from IFB. my dryer is in warranty, please repair it, change it or take it back...

Every time the technical assistant used the descal powder to clean machine.. What is the problem they don't even know.. Only they do is to sell their products and torturing the customer. With 3 months i registered 4 complaint but every time finally the matter get unresolved. Every time they take rs 170 for descal and it's a business from ifb.. Please provide proper technical support 🙏...

Hi,
We have one ifb washing machine at chennai (Alwarthirunagar) and taken amc ref no. Amc/ew no[protected]Rs. 3068) on 10/12/2018 for 1 year.
When we took amc we were promised with best customer service. But once we took amc no response is coming from the service team.
The following are the tickets raised to resolve the complaints:
[protected]
[protected]
[protected]
[protected]
The above...

I am using ifb senorita aqua sx 6kg washing machine since last 5 years. Its led display panel is not functioning well so i lodged service ticket and ifb technicial arrived at home. He inspected machine and suggested to replace pcb of machine, as per him it cost rs. 5000/-!!! Does pcb board of ifb wahsing machine is so costly when machine itself did cost me more that 32, 000/-???...

IFB guys are cheating they come and do temporary fix and it again goes bad, so no fix till date, IFB has delivery a completely Faulty Machine.
I have purchased ifb front loading washing machine 45 thousand INR - executive plus vx id 8.5 kg i 1400 rpm 8months back and we are experiencing issues with this washing machine from the day of the purchase, conditioner gets dispensed as soon as the main program starts, i reported it multiple...