IFB Industries Complaints & Reviews

Nov 20, 2018

Updated by Alka Verma 77 I still await a resolution on the complaint registered on 6th November (complaint details are above ).
Having received an acknowledgement from IFB on 8th Nov, no one has contacted me so far.
It is sad that a reputed Company like IFB takes so long to move. I would urge the Customer Care section of IFB to take immediate and appropriate action against KUNAL Electronics at the RAHEJA MALL, Gurgaon and refund the Rs. 7000/- that was deducted from my refund immediately. If documents are required with details of Invoice and refund cheque I will be happy to provide them
I do believe that IFB would be concerned for it's reputation and not let unscrupulous distributors spoil their service & sales record.
I am truly disappointed with this "could not care less" attitude of the company. It is unfortunate and not acceptable. Service and sales are both pathetic from my experience and I will have to resort to starting a social media campaign against IFB which I have been hoping to avoid.

Nov 30, 2018

Updated by Alka Verma 77 I am sad indeed to say that in spite of the IFB representative making contact with me a week ago and assuring me that this would be resolved not later than Monday the 26th November I am only getting excuses and assurances but nothing has been actioned. I have provided documentary evidence of the Invoice and settlement with dates as I was told that the agent says I was explained I would lose Rs. 7000 /- before the Dishwasher was sent to me. It is completely untrue but IFB chooses to take the dealers side who has provided WhattsApp messages sent to me which were after the incident went sour and he planned not to return my money. Is this what we should expect from IFB. I must say I am extremely disappointed and did not expect a reputed Company like IFB to be hand in glove with their agents in cheating an uninformed customer who will take the AUTHORISED DEALER"S word and commitment as that of IFB or why go to an IFB Point... I am still hoping IFB will consider the impact on it's reputation and come up with a satisfactory resolution. The gentleman from IFB who has been talking to me is Mr. Shashank Arora. I do feel very disheartened and let down with the very unpleasant and unprofessional dealing of both KUNAL ELECTRONICS, GURGAON and IFB Customer Care.

Dec 05, 2018

Updated by Alka Verma 77 I am sorry to say that in spite of several assurances from the IFB representative Mr. Shashank Arora, nothing has moved at any level. It seems that Customer Satisfaction is not a priority with IFB India. It leaves me with little choices other than publishing it extensively on Social Media in the hope that other customers are not cheated the way I was and do not have to go through this kind of fraud and unprofessional behaviour from both IFB dealers and IFB Employees.

So much for Customer care from IFB. I will now have to take it up once again through the Consumer Court and warn other users about the lousy aftersales and customer care of IFB .

Dec 14, 2018

Updated by Alka Verma 77 I write to express my extreme disappointment with IFB both Customer Service & Dealership. I was contacted by 3 different people from 3 different locations Head Office, Local Sales Office & Customer Care and was assured of a resolution over and over again. I was even offered a micro wave by the local representative Mr. Shashank Arora who said he had received a letter from the HO to resolve the issue ( about 10 days ago ) I was told that the GST of Rs. 7000/- cannot be refunded as the Kunal Electronics says he explained this to me before the sale. Which customer would agree to losing 7 thousand rupees knowingly ? It seems to me that IFB has no interest in the consumers statement nor in loss of their reputation. I lost Rs. 7000/- because some salesperson of IFB misguided and gave me incorrect information and I warn others to be very watchful and NOT to deal with IFB because they do not care about a senior citizens hard earned money being taken by their unscrupulous dealers and employees. Reputation and trust once broken is hard to build and Companies like IFB will continue to cheat honest citizens by manipulating, giving false information and selling products without being responsible for installation . I can only hope the Consumer Forum will take up my case and get me compensation for cheating and mental torture by IFB and it's associates.

Dec 31, 2018

Updated by Alka Verma 77 This complaint has not been resolved. They are lying and have marked it resolved.

Jan 04, 2019

Updated by Alka Verma 77 Sadly the Consumer Forum could not bring IFB to book and IFB does not care about it's customer or image.
I am extremely disappointed with both.
Lesson learnt and time wasted.
The consumer has NO voice in the Company, Dealer, Consumer Forum nexus.
I for one will never deal with IFB again and tell others about my bitter experience as well.

Nov 22, 2018

Updated by DrKuljotvir Singh Dear concerned,
This is bring to your kind notice that machine is not working, giving same error (dper error), even your representative could not help much, he descaled the machine with liquid descaler as well, but machine is still hanging on dper error . Please consider this is my registered mobile no[protected].

Nov 03, 2018

Updated by rdrao Please attend

Nov 03, 2018

Updated by Ronishbaxter Customer Care is not helping and not taking care of customers

Apr 24, 2020

Updated by Aravindan R Resolved thanks

Apr 24, 2020

Updated by Aravindan R Resolved Thanks

Nov 02, 2018

Updated by ராமகிருட்டிணன் காயாம்பு Issue resolved.replaced power board around 6k. Including service charge

Nov 05, 2018

Updated by trishla P Complain yet not solved I am not satisfied with the service I need proper help from service Center for the machine which am not getting.

Dec 30, 2018

Updated by trishla P Complain has not yet solved.

Jan 31, 2019

Updated by trishla P Still the machine is facing the problems and I have been trying contacting to the people but my complaint has not taken seriously.
The person came to fix the machine and did nothing But he did explain that the machine needs proper servicing and it has big damage. The machine worked within few days it stopped again in the month of December 21, 2018 I made a complaint with complain number [protected]. No one addressed it, I called many a times to the service Center Jaunpur and Lucknow. I called Rohit many times but he did not pick up the call and Mamta from Lucknow on office no. But the phone is always in engage mode.
My machine is in insurance and yet not expired is this the reason they are not giving proper service also I want urgent reply to my no. [protected], [protected].
The IFB service seems to me is worst till now. I hope they will help me with this as there service Center are not working properly.

Jul 31, 2019

Updated by trishla P I have recently made a complaint regarding some problem faced. I found ifb has pathetic test. Few days after the person checked it machine got destroyd again. My mother filed a complaint regarding same problem that is machine is not working properly. After that also she hadn’t received service. Right now she has been given with all the nearby service centre but none of them properly listens to the query. They did register the complaint but even after 1 month she hasn’t got any service. The washing machine is under insurance so whatever the parts are destroyed or not working properly the service Center must come and change it on a call but there again mother and father got tired of complaining again n again. They have tried recheck and recheaing all service centres but none of them gave service. The nearest centres were in Jaunpur Lucknow Varanasi And I have also reached to the customer care executive in Goa regarding every issue. If they cannot facilitate there customer they should give up but stop looting there consumers. My mother is working woman she has lacs of work on her and in between she has to take care of this issue which is crossing its level.
Whenever I write down on consumer forum they send a person within a week. Also they just connect one pulley and adjust it with spare cloth. The engineer who came last tym to check he told that there is one part which is not working properly. I asked them to send it but till now it is not even change.
When my mother told that it is recycled product not a new due to which it is not working properly. I asked them to change it but they didn’t change it.
When my machine is in insurance it has complete ryt of getting renewed which ever part is destroyed. My prayer is to do all changes my machine needs and stop giving stupid crap reasons to response and not make machine perfect.

Aug 03, 2019

Updated by trishla P Haven’t receive any reply from ifb. Niether call.

Sep 14, 2019

Updated by trishla P IFB being pathetic and very low in service.

Nov 26, 2019

Updated by trishla P There is a service centre in my city. the person took the machine for service but after it came back there was no such difference. The service of IFB is very poor even after having a service centre in the very same city.