IFB Industries Complaints & Reviews

I have lodged complaint in IFB Customer care cell fro servicing of my washing machine(which is under AMC) on 13.11.2018 but still (today 27.11.2018) my machine is not repaired. Regarding this I have made lots of calls in customer care, all the time they give assurance that my problem would get resolved in 24 hours.Finally one technician visited to check the machine on 18.11.2018 and informed us that some parts will get replace and he will send the request to service center by next day, but next day we got a message from customer care that our request has been closed as our problem has been resolved without repairing the machine.
Again we called too customer care center and they raised a new request no and same circle get started again.after so many calls they provided me no. of service center, when i called to the service center, the person started giving me excuses that part is not available, once they will receive the part, person will come and repair the machine.After 4-5 days of followup, service center person informed me that part has been available and technician will come tomorrow and repair the machine and same line He repeats everyday since last 3-4 days.

My ticket number is [protected] allotted on[protected], 11.17 am, machine is down but nobody bothers to attend the complaint. My name NEEL KANT BAJPAI, mob.[protected], [protected]. Machine is in AMC. If machine is not get repaired tomorrow, I will complaint the case to higher authorities/consumer forum, not let you feel free. When today I called IFB they pretend to be helpless. I am bearing lot of pain as my son came from outstation and not able to wash his clothes and nobody bothers it, I want my AMC money back.

I have purchased this product on August 2018.after 3 months I am facing issue with this product. Capacitor is not working. I have registered a complaint with IFB customer care but after doing so many phone calls they stated that engineer will be available in 48 hrs. Engineer will arrived after 48 hrs. Engineer just checked and again confirmed that the issue with capacitor and it will take another 48 hrs. I have already informed same thing at first time that issue with capacitor as per IFB manual. This is very very bad service experience I got from IFB. Also no one is taking ownership of the issue. Every time we need to follow up with them and need to beg for service. I recommend that do not buy any IFB washing machine. This is no use of money. I don't want to give even 1 star for this worst service and product. This is very worst product and service

We have a ifb neptune dishwasher purchased a year back for 38k. We are in bangalore kasavanahalli area. We have registered a complaint no. [protected] on 17th september for an f5 error. The mechanics have come but are unable to solve it and the company is not providing a resolution but have now started mentioning that it is a fluctuation problem. Today the complaint number has disappeared from their system. Absolutely pathetic services. I have asked 15 times for someone senior to talk they refuse to talk. I want a resolution
Raghuram rathinam

When i lodged a complaint regarding my washing machine, they once came and detected the problem to be with the door lock and returned promising to replace it within 2 days. Its almost one month, every alternate day i call them, but every time they make a false promise of repairing it within 2 days. Don't know where to go.
My complaint no. Is [protected]

Dear sir/madam,
We are using elite model ifb washing machine since many years, but in the recent past years we are facing lots of issues in the machine were service engineer come and are not able to identify the problem, instead of that they keep on changing the spares and charging for the same with the issue still pending for more than 7 months.

The issue was initially before 7 months was reported vibration in the machine to great extent were sometimes machine will come of that stand, along with the water leakage issue, but the service people came and said it is a normal problem, has the machine runs it will become alright and we have also taken care of it, we were complaining if the machine is vibrating to this extent if any spares goes for a damage who will be liable they said nothing will happen, till last month several engineers used to come and tell some stories but water leakage and vibration was not resolved.

During the last visit of service engineer we again told the same issue, he also never resolved the issue, at one point of time because of vibration the bottom part of the panel broken initially and eventually the door itself is broken.

Now the door and the lower panel broken because of vibration, now they are telling has the machine became old the panel is broken, we are not liable for this, and completely reverse statement by service engineer and now you need to pay for these doors and lower panel.

We still said okay by showing our persistence to change the door were we will pay for the door even though it is not at all our mistake, they said they will replace the door in a week, now one month has gone they are telling no door is available has your model is old, so better you for the buy back.
They are least bothered about this issue.

Pathetic thing is door was broken has the issue was not addressed by the service people during the initial days and they left it as such to precipitate the issue and to make this machine in non working condition.

Now they are telling to go for the buy back.
I have not come across this kind of worst service with ifb till last year.
There is a general rule that company should maintain spares for minimum number of years to service the existing customers even it becomes obsolete.

The issue is not at all escalated and it is kept within the area, even when i call the customer care they said we will said senior person to resolve nothing is turning positive.

If ifb is not able to resolve the issue they can give it in writing rather than playing with the customer patience, lots of time, effort, and stress was given for this issue.

I don't know whether this mail is going to go in junk or is this has a value.

If really this issue is not escalated to the upper level, kindly treat this as important issue.

Ifb - elite 5 kg
Machine serial no ie5080511i wo 30901
Amc date : 04-01-18
Amc expiry : 03:01:2020

We appreciate that atleast ifb higher level gives us a solution.

[protected]@gmail.com

Last ticket no [protected]

Requesting not to again boomerang us.

I do not want to complaint any one i want my issue to be resolved.

Kindly send your servicing person to replace the front door lock.
Regards,
Ranjit roy chowdhury
3/4a, heysham road
Po - elgin road
Opposite the bges school
Kolkata 700020
#[protected] l[protected]
Plz send someone and replace the lock with a new lock. I cannot write a thesis for a small. Complain... I am told the company listens to only big big writings but i have nothing else to write... Send someone send someonr plz

I have raised a ticket since my washing machine stopped working on 13th nov 2018 (Ticket number#[protected]) which they closed without resolving it. I have raised a ticket again (Ticket#[protected]) on 19th nov 2018, which they closed without resolving it. When i called the customer care they kept reopening my complaint but no solution yet. It has been two weeks now and still calling customer care daily with no progress. Probably the worst post sales service by such a reputed company. And the customer care people are so rude.

Dear sir,
I purchased my washing machine from matrix located in andhra pradesh ; rajahmundry on 20.05.2015. My is under warrant period and my machine is not working since from 5 days. Your service engineer has been visited to my house to repair and said that there is damage in panel board & door lock. He also said that the machine is under warranty as per their data base. However i lost my invoice copy & book provided to me and i have only 4 warranty card with me and i got duplicate bill from my purchaser. But your service engineer is not accepting duplicate invoice copy and warranty card. They are also telling that the machine data is mismatching with their data base information. We are purchased you costly machine around rs. 35000.00. But there is no use. We are highly un satisfied about the services provided by sales area manager.
Kindly resolve this is issue please. I would also like to bring your kind notice that the data available with you is clearly showing that the machine is under warranty.

Hello,

I have purchased ifb 6 kg fully automatic front load washing machine on 19th may 2018. I was using this washing machine from last 3 months. On 23rd august 2018 when i was using this machine all of sudden huge noise came from machine. I stopped machine and booked a complaint with ifb care for the same. On 24th august 2018 one of the technician came and he checked and he did something (Which didn't fixed issue) and said that installation was not properly done so this issue happened now i have fixed it. I have asked him to wait till i wash cloths in machine but he took signature and went out. After this i tried to wash cloths in machine, machine didn't performed it's full cycle, the drain and spin is not happening in the machine since then. And the cloths that i put in machine are ripped.

On 25th i again booked complaint for the same. This time different technician came and he said that due to voltage issue this is happening. We checked voltage during machine run it never crossed 252v where as in user manual of machine valid range of voltage is given as 150-270v. The technician accepted that he has discovered same problems for many users. They provided solution of purchasing stabilizer of worth 4800/-. I denied the solution as it was not the right solution
After fighting with them they agreed to replace the machine and provide me the stabilizer worth rs 4800 for 1800/-. Now its almost 3 month now that they took my machine and i haven't received my new machine yet. When i checked found that nobody knows where is my machine.

Dear concerned,
This is bring to your kind notice that machine is not working, giving same error (Dper error), even your representative could not help much, he descaled the machine with liquid descaler as well, but machine is still hanging on dper error. Please look into it at the earliest. Please consider these are my registered mobile nos [protected] and [protected].

Dear Sir,
We have the AMC of IFB washing machine
Model Elena and we have registered a complaint since last 2-3 months and also send the machine to ur service point still the machine is not working properly. They are just giving fake promises and our machine is not yet in working condition.And I have tried so many times calling on toll free no and the number is not working too.
Mobile no - [protected], [protected]

I have been trying to get support by a technical visit to fix my washing machine since the last 10 days but there hasn't been any response. I got an amc in september and also registered a complaint number. Registered a complaint on nov 12th for this issue with the complaint number - [protected]. No one called us or visited for 3 days even after multiple calls. We were given multiple numbers of supervisors to contact for the technician. Anuj - [protected], shobit - [protected], rp rana - [protected]. None of them answer their phones and i have called customer service multiple times and all they tell me that it's on priority and somebody will visit you. It's been over 10 days since this issue was reported and no response from ifb. Yesterday, i was given a new complaint number - [protected] and called customer service for the same response of 'my issue is a priority'. I have tried all options to contact anyone but no one has responded. Registered a complaint on their website, written to them on facebook. Haven't got a return call yet. This is the worst case of customer service i have ever faced. Absolutely disgusting and unprofessional behaviour on the part of ifb.

Regards,
Shyam

HI,

I am living in Chennai, On Oct 7 I raised the complaint ([protected]) about the microwave oven ..After many follow up 10 days after the service guys came and told issue with switch and need to replace .. After few days the service guy told, our warranty getting expired, if you extend the AMC, you will get quick resolution and he collected 2k + amount for AMC service also .

After waiting 10 days, If i called the service engineers, he is not responding properly ... nearby 2 months issue not resolved, if i call the call center they said your ticket getting closed by service end we will escalate to the coordinator .
In spite of the repeated request to the help line no service persons are attending the machine, i tried to call the The manager at Chennai is not even attending the calls.

I am not able to under stand the reasons for this casual attitude and as weel there no SLA maintain for any complaint . No higher officials telephone numbers are available for the redresal.

Now i worrying lot about the rest of year service ...

Hi,
This is pandian from pondicherry. We bought ifb elena washing machine and it is in amc till 2019 april. We had booked a ticket to replace the rusted body of the machine ifb service engineer visited and agreed to change the body of the machine with the cost of 6000. Service engineer mr. Sasi [protected] assured to replace it within one week but no response from them but the ticket id:[protected] was closed as it was resolved but no solution for us. Then i had raised another ticket id:[protected] for same but it was also closed as the ticket was already resolved the same happened to the ticket id:[protected]. How they can close the ticket as it was resolved without our conformation. For the past 2 months i was calling to the manager raja [protected] he was not responding. Yesterday he attended my call and replayed that there is lack of service engineers to replace the part as it was raining, is that was the correct reply from the responsible manager for a case pending for 2 months. Worst service from ifb not expected this from ifb.

Very poor service levels and no commitment from IFB to respond even after 10 days or take any ownership to resolve customer complaints.

Customercare is good at writing stero type mails, "we are investigating and they never get back even after 10 days"
They need to be chased and followed up on daily basis!

IFB lacks their own qualified & professional service teams as they have either outsourced their service work to vendors or third parties.

Disappointing experience so far.

I had got the amc done for my washing machine. I raised a complaint regarding malfunctioning of washing machine. But everytime i called the customer care number they give another local service centre number [protected]. On calling that number they everytime says will send you tomorrow morning or else they say they will call you and confirm but neither getting call back nor their tomorrow comes. Poor customer support of ifb.

This is to register my deepest disappointment in selecting a ifb product as the service and response to queries are extremely poor.

Bought a ifb washing machine on 17th nov 18 and the product delivered on 18th nov 18 morning. Since then waiting for technician to install the unit.

As there was no sign of technicians visit, contacted ifb customer care more then 4 times, but without result. As per the comments by croma store as well as the statement in your box, the installation will be done within 24 horus. Every time go the message that the request has been registered and technician will visit shortly. At the end of the day i got a message that installation could not take place due to non delivery of washing machine. This is absolutely wrong. It is clear that no proper coordination with the concerned departments and put the customer in deep trouble. I have availed leave and waited for the installation to happen and no one turned up for this purpose. Please tell me who will compensate for my loss.

Even after 48 hours, there is no sign of technician's visit for the installation.

We did not expect such a failure from croma store and ifb.

Please note that if you are expecting politeness from customer, who has put his hard earned money for buying product, you should think that there is a limit for a person to wait, and beyond a level, you will get abusive language. Kindly avoid reaching that leavel.

Its been 5 days that v have submitted a request for washubg machine repair n ecen after confirmation from customer care staff yesterday, sadly no one has visted till now. We already hold an amc with tge company but woth such an attitude as a custoner v r highly unsatisfied n will never recommend ifb products even will restrain for buying any ifb product in future

Dear ifb team,
Very sorrowfully i would like to inform you that after 50 days of my complaint for malfunctioning of my washing machine, no service man has yet reached till date.
The ticket no. Provided to me was - [protected].

*as long i had never seen such a poor service ever by any assistance provider
Thanks alot for such a bad service provided by ifb team.*