IFB Industries Complaints & Reviews

Sorry to say this but I am having worst experience with your services and technician services because it's been almost 3 days that I have complained against my ifb washing machine to your customer care..my complaint ticket I'd is [protected] and getting fooled by your technician Mr Rajinder Bhatti first then by your technician excecutive Mr Harjeet Singh I am not able on run my machine in a proper working as there is a problem and my washing machine is still under warranty and it's been 3 days I am not getting any service against my complaint instead of providing me service your service provider technician s making fool of me and now it's enough I will brought this matter to consumer court as I have all evidence and harassment details that your technicians and service providers giving me and made me fool by lying to me..

M a george
Comp. No.[protected]
On october 24th i complaint your customer care and on next day one technician came and he said one of the parts should be changed for my washing machine. After that there is no replay on your side. I cal regularly your customer care they say the technician will come tomorrow. I bought my machine on 2016 and it’s warranty is not over. Kindly repair my machine as soon as possible

I have ifb senorita sx 6kg washing machine... I am facing dper error since afternoon... Morning machine batch went normally, however, the second one which has only 4 cotton mats giving this error... I have been using ifb fluff only. I tried 10min spin which stopped at 9 min and showing the error. I would like to know if there are any standard steps to resolve the said problem....

Very regretfully i would like to tell you that my washing machine is not working since sunday the 28th of october 2018 i have lodged a complaint on same day and got a ticket no. [protected] which remained unattended till yesterday sunday the 4th of november 2018. On sunday the 28th of october 2018 i was assured that within 24 hours some technician would visit my place and resolve my issue. No body appeared till wednesday the 31st of october 2018. Then on thursday the 1st of november 2018 i called your customer care center and inquired about status of my complaint, then i was told that my complaint is forwarded to be taken on priority and urgently some technician would visit my place and attain my issue. But unfortunately no body appeared till saturday the 3rd of november 2018. During this period i various times requested your customer care center to please do the needful but all in vain. Then yesterday on sunday the 4th of november 2018 i again called your customer care center and again inquired status of my complaint, i was told that i will have to again register my complaint and i was issued with a new ticket no. [protected] and was told that my problem will be attended on urgent basis. During this period all the days i have being calling your customer care center and service center and always i was told that my issue is referred to higher authorities and my call will be attended urgently. Today also since morning i was behind your customer care center and service center but again all in vain.

I bought a dishwasher from ifb point, raheja mall, gurgaon 2 weeks ago. Requested the dealer's representative to first send a technician to look at the installation site before suggesting the model that would fit the space. He told me that all these were standard and there was a great diwali deal so i should pay him for the machine and if it did not fit it could be returned with full refund. I paid by credit card (And he charged me 2% extra). The dishwasher wass delivered and s few days later the technician who visited said it would not be possible to install the machine and i should speak to the dealer. Idid. Was told a senior technician would come and once he also validated what the first technician said the machine would be returned and a refund cheque returned. After the second visit and same prognosis i returned to the dealer (Lokesh of kunal electronics) who told me that the refund would be made without the gst (Of rs.7000). I paid rs. 35000/- and was refunded rs. 28000/-. When i said this was not acceptable i was told once the gst is paid it cannot be refunded and they they cannot claim it back. When i mentioned going to a consumer court i was told i could do what i wanted. On inquiring with my ca i was told that this was a fraud and if the e weigh bill can be reversed and suggested i come to you. This is gross cheating. I have sent complained twice to ifb customer care and there is no response or action from them i hope to find justice.

I gave a online complaint regarding washing machine with the token no:[protected] on[protected], on 25/10/2018 one person attend and came to my house said that there one part has to replace and has order for it. So fare the problem is not rectified. I am sorry to say your service is very poor. It is under service contract. My phone no is [protected]

I have ordered a ifb microwave oven... Installation and demo was scheduled on nov 4th.. But the person called on saturday and wanted to come on saturday instead of the scheduled day.. As i was not available i told the person that was not possible. So he himself rescheduled it to 6th nov. Now upon calling the person is not responding and is unwilling to come for demo. Customer care service also is worst.. Will report a very bad review i[censored] dont look into the matter

Ifb service centre iam complaining about is in kollam... Had high hopes when purchasing from this company. But
Kollam ifb service centre changed my beief.

My top loded washing machine 205s
Is not working properly since 19th of sep 2018,
I have complained to ifb customer care on same day my ticket no. Is [protected]. On 20th sep technician came and told that pcb of washing machine were damaged and he will replace it. Iso that i extended my warranty for one year no charges will be taken. But after three or four days he call me back and told me that pcb has broken and company will not change it for free a charge of 2470rs would be taken.. I agreed but even then every second day when i call him they told electrician will come but no one come till now. Now they tell there's is no pcb. Kindly try to solve my problem by today. The numbers that i called are [protected], [protected], [protected].
Thanking you

I have a ifb washing machine since the last 6 years. Everytime the technician visits, he makes a quick buck of selling ifb liquid detergent, descaling and the water filter. These accessories are local products which are purely marketed by ifb for that extra money. Two years back, the service guy came and told me to go with full amc for 2 years which i did. Now they are telling me that my amc does not cover rubber parts. As the amc is due now, they are now pushing me to go ahead with the renewal.

I am planning not to continue with the amc but to go ahead with replacing my washing machine with bosch as i hear they are more professional.

I am planning to educate my friends and relatives to be more wary of ifb in future.

Regards

Suresh
[protected]

Dear sir/ mam
My registered no is [protected], machine is under warranty. Machine is giving dper error continuously from couple of days even after cleaning filter. Not working. Feeling cheated as purchase date is 21/10/2016, company giving 4year warranty. I am sending photos of s. No of machine and date of purchase proof along with this

Dear Sir
I had purchased one washing machine of IFB on 25.02.2012 from Bhubaneswar. The machine needs some measure Repairing ie change of Drum. I am continuously contacting the Customer Care No. [protected] since 5.9.2017 the details of which is with me. Unfortunately the Customer care lastly recently intimated me that spare parts for this machine is not available, hence Repairing is not possible.
Therefore under the above circumstances I would request you to intervene, failing which I shall be bound to take shelter of appropriate Court of Law.
Details of the machine
DIGITAL 7KG DIRECT DRIVE
Thanking you
Narayan Chandra pati
Puri, Odisha 752002
[protected]

Washing machine is making abnormal sound during spinning. Staying at mangalore and purchased washing machine in chennai. 4 years warranty. Elena aqua vx 6kg 800 rpm. Serial number wt eln av 6008 b 036556. Photo added for serial number. Request to attend the complaint on priority. Delay in attending complaint may leads to further problem. No one is attending for periodical check

Since 26th october to 3rd november did not resolved my problem and without resolving the problem sent me massage that problem has resolved. When called at service center, nobody picks phone or give very irresponsible answer. Every time they say that we will resolve soon and sending the technition but no result. So take care of that service center and instruct them to resolve my problem.

Dear sir/madam,
I was purchase ifb washingachine in 2015. Now, it is under warranty period. Also, my washing machine on last week. I file/ book/ register my washing machine repairing condition in service team of showroom (James & co, ramnad) which i can purchase that machine for service requirement on the date of 1st nov 2018. On 2nd nov, i received call from service man/ engineer ([protected]) at 10.30 am. He told to me that "now, i'm at madurai. I will arrive ramnad at around 2 pm and attend your service". I reply to him as ok & welcome. I'm wait in my home until 4pm. He was not reach/came. At 4pm, i remind him by call. At that time, he told me that "now, i'm in devipattinam. I will come soon", likewise he told. At 5.30 pm, he make a missed call to me. I'm unable/not observe to receive that missed call from your service person. At 5.45 pm, i saw that missed call, immediately i make a call to him. For that he told, "i make a call to you. You not attending the call; sothat, i will move from ramnad towards madurai". I'm shocked and tensed. Immediately, i goto showroom and converse with service incharge and manager of the showroom. Showroom person make a call to service person. For that service person told "i will attend at 7.30 pm". Even at 7.30 pm, he was not came. Again i will told to ahowroom person. Now, this time showroom person make call to service person. For that he told to him as "i'm moving towards madurai". This is happening on the date of 2nd nov 2018. Afterthat, i strictly told to that showroom manager as "i bring that washing machine and took infront of showroom and i will fire this washing machine with flashing in support of media". So, leave your opinion.
Thanks and regards,
Kadar muhaideen m. Tech., m. B. A., b. L., m. C. L., m. Sc. (Psychology).,

On 18 sept 2018 is got message that my ticket no is [protected] and on 26 oct 2018 again i got message that it had been resolved. When i called customer care number regarding this 2-3 times on[protected]. They are saying that it had been automatically generated by seller or dealer. I have complaint that how appointment can be generated and resolved automatically. By this way they can generate any appointments by the name of customers and resolved by there end only.

No one is solving my complaint that i think it is fraud and scam against customer because if the customer is not getting any service then how it can be resolved. If anyone is in ifb industries then they can do anything by using customer name and number.

This fraud and scam against customer. Save us from this unusual activity.

Dear sir or madam
I bought ifb executive plus front loading washing machine last december. It has been working on and off over the last couple of days. Today it stopped working and made complaint # (Tkt -[protected]) to the ifb customer care about the problem. I had this technician who came for service visit, initially he said the front door was jammed and has to be replaced. I told him it is the not the front door, the light was on in the washing machine and control buttons are not working. He removed everything and we tried to put it back, it worked sometimes and it didnt work other times. The service engineer started to argue with me stating that it worked all the times, when i refused to accept and he got bit wild and saying you think customers are superiors and we have to bend (I never ever insisted like that) & we tried to turn it on finally the machine didn't work. Now he said the control board needs to be replaced as well and customer has to bear the expense for both control board and front door. When asked about what about the warranty, he said warranty would not cover and started to argue with me and just walked off saying look at other technician. When i told him, let me call ifb support speak to them before you leave, he said ' call whoever you want to'. What kind of attitude is this?? How do i got consumer forum and escalate this attitude of technician and quality of the product from ifb. Will service person be kind enough to respond to this query please.???

Best regards,

Dear sir i am using ifb senorita vx 6 kg front load washing machine. I book complaint of ifb my machine not start and dispaly "door" (Service request number:[protected]). Your service person did not responding for past one week. So i request local person for service, he says power boards need to replace he say price of power board is 5780. And we will take defect piece with us. So what is the right price for the power board
Call me and solve​ my complaint as early as possible because i am face problems without washing machine for past one week. [protected]/[protected]
So update me

Dear sir we purchased a front loading washing machine which invoice is attached. I’d no 101857 I’d IFB sanorita front loading on dt 14 10 2018. Of sl no[protected] At the time of installation the service person open cover found bend After that the service person told it should returned by company. With in 7 days but till date the the delar of parra electronic did not response.
I pay 33000 for purchasing this good.

It is very pathetic service of fib dealer

Pl resolve this complain

Pk Mohanty
[protected]
[protected]

Dear sir we purchased a front loading washing machine which invoice is attached. I’d no 101557 i’d ign sanorita front loading on dt 14 10 2018. Of sl no[protected] at the time of installation the service person open cover found bend after that the service person told it should returned by company. With in 7 days but till date the the delar of parra electronic did not response.
I pay 33000 for purchasing this good.

It is very pathetic service of fib dealer

Pl resolve this complain

Pk mohanty
[protected]
[protected]

Hi ifb team,

My washing machine is under amc. We have raised a complaint on 5th june 2018 the complaint number is [protected] for water leakage and indicator led. Both were resolved after some escalation as the led indicator was not fixed for longer time.

Again we raised complaint on 6th oct 2018 as machine was not working, they said it will be resolved in 48 hours but still now there is no response. We have called on 31st oct 2018 to check the status but no proper response. Today also had a call for the same issue they said old case opened on 5th june 2018 is still open. I am not sure why that is open still?

Is there any sla you follow or there is no process at all.