IFFCO Tokio General Insurance — claim settlement and amount refund

I have claimed iffco tokio 2 wheeler insurance on 18th oct 2018 through bajaj, the claimed amount has not been refunded in my account till yet and the company claims the amount is refunded in 8-10 days. This gives a negative impression of the company to me. I have called representatives several times and each time got the same answer that the amount will be refunded in 7 days. Very poor service by iffco tokio. I will never recommend iffco tokio to anyone.