Ignou — degree certificate not received

Website:

www.ignou.ac.in

I am a bhm passout of 2010 from ihm bhubaneswar under ignou and nchmct. My roll number of nchmct was 070329. Till now i have not received my original certificate. I have tried to contact the university several time but they are not responding to this issue. This has become a very frustrating issue as i am not able to submit my documents for job purpose.
At least i need the ignou enrollment number.