Igp.com — Ordered items not delivered and marked as delivered in the portal

Website: Igp.com

Only 1 soan papdi packet delivered whereas i ordered and paid for 2 quantities
and rudraksh rakhi is marked as delivered, it's not delivered yet
I tried calling them, call is getting disconnected, tried reaching via Gmail but no one called me back yet.
You shouldn't charge for the products that we have not bought.
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