Indian Gifts Portal / Intermesh Shopping Network

[Resolved] Igp.com Indian Gift Portal — Different product delivered then selected

aradhana6521

Address:	na
Website:	www.indiangiftsportal.com

I selected a pineapple cake to deliver to india and they sent a different pineapple cake which was not even close to what i have selected... I am very much disappointed with what they did... I sent that cake for a special occasion and they ruined it... I am posting the picture below of what i selected and what they have deliver. First image is the cake which i selected and the second image is the one which they delivered.
When i complaint to them on facebook below is the reply they gave me.

"yes but we mentioned clearly that the image displayed in website is indicative in nature. Actual product may vary in shape or design as per availability."

The cake i selected was available and no where in website it says that actual product may vary in shape or design. The cake they have sent was not even there on their website. I really want some action should be taken against them. They have not done this fraud with only me but with one of my other friend too. I really request someone to look into this matter.

+2 photos

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Dec 21, 2017

Complaint marked as Resolved

Jul 06, 2016

Updated by aradhana6521 My Order number:843422

Verified Support

Nov 08, 2017

Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hey,
I am really sorry you had to go through this. This generally dosent happen but we do try our best avoid the errors. Now we wont be able to investigate the case but please give us this chance to restore our faith with IGP again. Please feel free to call us on[protected] or email us on [protected]@indiangiftsportal.com and we'll be happy to assist you.
Regards
Surabhi