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Connected with IGP customer care and she mentioned that its a glitch from their end that the order is not delivered still its showing as delivered on the website. The trust people put on you should be respected and to be played with. If this issue is not resolved with priority, then you will lose a valuable customer as I am not the only one who is complaining. Think and take action
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+91 22 4343 3333 [Customer Care]
A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072