Imagine Marketing Private Limited — Amount deducted and product not delivered

I have ordered boat 235v2 on 30nov2020 from boat app.Amount is deducted from my account and no information is given to me of order .And in order section it is shown that my order is not placed.This is highly irresponsible .Till date there is no information given to me of order details except order id -103826.And no calls are answered from the fake compant..
Pleasee help.