I claimed a warranty on the boat servicing website. They took my product on 24 august and they dispatched the replacement on 7 September. You can see the whole timeline through the attached pic with the name " timeline ". My replaced order was supposed to reach me on 11 - sept-2020. But the status is showing that it has been delivered.
Here is a status screenshot attached to this email.
I am very disappointed as their customer service team never transfers the call to their executive team. Is this the way a company should treat their regular customers?
My ticket number: 1447878.
Website to track: https://support.boat-lifestyle.com/
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