Imagine Marketing Private Limited — boat rockerz 255- ticket 1175782

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tanuj5 sain mkl_p009 nhL

Address:	mumbai
Website:	support.boat-lifestyle.com

I am continously asking for my product boat rockerz 255 that when i will receive my replacement product boat rockerz 255. Ticket was logged on 12.06.2020, ticket no was 1175782 also picked this product through xpress bee against awb[protected]. Product was received on service center on date 21jun 2020, but from 24.06.2020 status is showing replacement product was issued. Could you update the status with courier details so that on my level i can track for same.
Because i am totally hopeless with you customer oriented service, kindly update status of my ticket 1175782 asap otherwise i have to escalate this matter with higher authorities.
Still i am waiting for my replacement product after 16 days. It is too horrible service.

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ChaitanyaDC06

The same has happened with me. I had raised the complaint on 12th June 2020. My ticket number is 1177288. The product was reverse picked on 17th June 2020. On 21st June, it reached to the warehouse where the replacement unit Was issued. Ever since then, it's showing the same status as dispatching soon. Where have you dispatched it to? The moon? This is totally dissapointing. I had never expected this kind of service from boAt. I have been calling the designated helpline and sending emails, but they don't even care to revert with a proper Explaination. I don't think if someone buys a new product, there will be such a delay to it. Then why such discrimination against warranty related services? I am gonna make sure from now on I don't buy any boAt product ever again and also tell my companions to do so.

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