Imarticus Learning — Agile BA Course

Respected Sir/Ma'am,

I, Ragini Singhal, D/o Ajay Saroop Gupta had enrolled in the Course : Post Graduate Program for Agile Business Analyst (ISA) Branch : ISA Branch. I had also paid Rs. 25000/- at the time of enrolment.

However after paying the fees and enrolling with imarticus the attitude and functioning of your management has become a huge impediment and for the reasons listed below I would like to convey to Imarticus, the situation and my consequent disappointment and dissatisfaction.

For the past three weeks this course has been functioning in an unclear manner. What has been happening there is no clarity whatsoever. Proper replies and support are missing. I believe people are being selected for mocks depending on who is raising an issue either personally or following up and mailing. Also there is no information on tests. There is no clarity when the placement process will start. It seems to be far away at this pace.

As per the agreement for which I was coerced to sign, the Company was liable to provide training on the Course PG Program in Agile Business Analyst as per the course module. It is evident that the agreement is a one-sided agreement which is kept totally silent with regard to deficiency in service by the Company. However at the time of enrolling for the course I was asked to sign the same as a formality as without which the course would not be commenced. I was also promised proper support and assistance during the course regarding any difficulty, but to the utter dismay just after receiving the amount of Rs. 25, 000/- and signed documents no one bothered to pay any heed to my queries and grievances.

It was a six months course which has not seen its end even after eight months now. As per the Course Module every day was allotted with a particular subject and the course was required to flow in accordance with the same, however there is no proper schedule or timeline being followed.

For the sake of clarity, it is highlighted that one cancelled class sets me back for eight days due to the structure of the weekend course. At the time when I was coerced to sign the Income Sharing Agreement, I was promised that I will be placed in a reputed company with a decent annual package within six months from the commencement of the course. But here I am deprived even of a feeling that I have completed a course let alone placement on the basis of the course.

The course module provides that on Day 18 Mock Interview would be conducted and on Day 19 an Exam would be conducted. It is mentioned that due to ill health and covid cases amongst close family members, I was not able to appear for First Exam, the said fact was duly communicated to the Company through Ms. Kezia. Since then, I have been following up on giving my first exam but to no avail. I have written numerous emails as well as followed up through telephonic communication and requested to reschedule my exam, but every email as well as phone call requests were ignored.

I have not given a single exam and have no confidence in appearing for any interview or exam. It has been almost eight months now and I have no idea or confidence of what we have learnt during this course.

Another important point I would like to highlight is that as per the course module basic minimum attendance of 70% and many other criterias were set and communicated, to be maintained by each student, however there has been no procedure for marking of attendance even, in the absence of which there is no concern whether sufficient students have joined the class or not.

There is no proper response management system. After a doubt is raised or a query is posted, it takes a lifetime for it to be responded to. Even after attending classes there is no clarity of concepts. The administrative support is totally unsatisfactory. Throughout the course I was asked to put queries and doubts through Ms. Kezia who was not at all prompt in replying to queries. I had also messaged Ms. Kezia about my intention of discontinuing with the course and as usual the same was also ignored and not responded to.

Considering the above lapses, I would like to discontinue with the course. I feel that this course has just wasted my precious time which could have been very fruitful had it been used somewhere else. In view of the above I would like to seek a refund of Rs. 25, 000/- paid by me along with interest.

I further reserve my right to pursue legal remedies for seeking compensation for mental agony, harassment by misleading and coercing students with false promises and cheating them.

My list of complaints is much more. This is just a summary of the issues.