Inalsa — food processor

Address:

Chennai, Tamil Nadu

I have purchased inasa maxie food processor 6 months back. It is not working as smoke is coming on switching on. Speed regulator is not stopping the same. I raised complaint on website of company and got a call from representative. First he argued nothing is wrong you can use main switch for switching off rather than speed regulator. Later involving senior we were told that inalsa don't have any service provision in chennai. We should go to a private repairer and inform them the parts required by him for repair.

Is this customer service. If can not provide service in metro city we can not expect anything in small towns. Need to get a response before moving to consumer court for the same.

Malhotra
[protected]@rediffmail.com