INB Avenues India Pvt Ltd — Supply of dry fruits

I have placed an order no 1032 on Hemali dry fruits through SBI online on7th july 2022 for supply of dry fruits as per their advertisement in facebook.
hemali dry fruits have acknowledged receipt and assured that they will supply early
it is more than a month they neither responded to my e mails nor supplied material
I found that the amount was remitted to INB india avenues pvt ltd by SBI
I need to lodge complaint on this firm for voilating the norms of on line trading
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