Inb Edupro 360 Bill_rtcoi Payments — Amount not refund

I have recently deposited 3000/- through internet banking at 16.54 pm on 28th October to play the game... But it was not showing in your balance. I immediately contacted their online chat support, email as well as in Whatapp. They said that money will be refunded to me in 7-10 working days. But it's more than 20 days now. Amount has not been refunded yet. I am attaching herewith the screenshot of the transaction details.