Income Tax Department — careless attitude of officials at income tax office srinagar and jammu.

Address:	Pauri Garhwal, Uttarakhand
Website:	income tax department srinagar

Sir, last year (2017) i got government job and i wrongly got another PAN card instead of PRAN. i sent multiple emails to income department regarding submission of extra PAN but didn't get any reply. Finally i submitted my extra PAN on 01 march 2018 with acknowledgment No.[protected]. In may 2018 i lost my wallet containing PAN card along with other essential cards, i put a missing report and applied for new/duplicate PAN via online method which was unsuccessful. then i visited income tax department Srinagar regarding the same and since then i am regularly visiting the same but all in vain. only reply i get is that until income tax department sends PAN to Srinagar, nothing can be done.
if such a small thing takes 6 months to be completed then it is a real shame for the department.
i hereby request your good-self to kindly to take necessary action.
regards
irshad ahmad
srinagar
e mail: [protected]@gmail.com