Independent TV — 11 hd channels went off air

Address:

J-49, Jawahar Nagar, Srinagar, Pauri Garhwal, Uttarakhand, 190008

My independent tv customer id is [protected].
I applied for connection in december 2018. They offered me all channels including 11 hd channels for one year and free channels for 5 years.
For almost one month, there was no issue.in january first hd channels were off and now sd channels are also went off. I called customer care but could not connect for almost one month. I asked my brother to call customer care from banglore. He was told that they will refund the amount and take back equipment.
Two days ago i called customer care independent tv and asked about my problem and they say you have to pay for these channels.
I request you to take strict action against independent tv so that it can not violate the rules of trai in the future and 11 hd and sd channels are restored.
Thanks
Fayaz bukhari