Independent TV — all 3 connections not working since 20th march 2019

Address:

New Delhi, Delhi

Dear sir or madam,

Our customer id: [protected]

We have 3 connections and all are not working from 20th march, 2019. Sorry to say but their customer care service is pathetic. We have been calling again and again but every time we are told that “please keep your stb switched on for 30 minutes, we are refreshing it and then it will work.” after repeated calls we managed to log complaint on 22nd march, 2019 vide service request no. 2649742, workorder no. 1663655 and tentative resolution time as 24 hours. Nothing happened. Nobody turned back, no engineer visit, literally nothing happened.
When tried to call again, same stupid answer “please keep your stb switched on for 30 minutes, we are refreshing it and then it will work.”

Again, we managed to log complaint on 26th march, 2019 vide service request no. 2657725, workorder no. 1669065, to our surprise, again, nothing happened.

On 2nd april, 2019 i. E. 3 days ago, we sent an email to customer care, north nodal officer & compliance officer but again nothing happened. We just got a ticket id: 6195, workorder no.: 1677770 & service request no. 2670431

Again nothing happened, now we are buying new dth connections of other brands, we want our money back as we had procured the connection under freedom offer which included 365 days service connection.

Moreover when we had purchased the set top box and connection from independent tv under freedom offer, we were promised to deliver hd channels also, which after trai new policy for dth, they discontinued and we were told that hd pack in not a part of our subscription.

Please help us in getting the refund of all 3 connections.