Independent TV Complaints & Reviews

I purchased independent tv connection few days back. But from last 2 week there is no signal for any channel with erro 400. I tried to contact customer care no provided by the company but the no is frequently busy from last 1 week. Very poor service from independent tv. I want all the money back which i have paid to independent tv. I am going to file a case against the independent tv in consumer court. I have recharged the dth with independent customer app rs.372 but there is no signal and msg showing that your stb is not active contact your operater. I tried to contact customer care no thousand of times...

I have purchased the two DTH connection at our home @ Rs 2000/- per setup box, CA ID 0600F53B, by name of RAJESH KOTHARI, at Pali rajasthan. And they promise to provide the one full year DTH SERVICES, While they are unable provide the DTH services after so many complaints lodged on line to customer care no, emails, their local representatives, but still they have unable to remedy my problem of DTH services on my two TV set. Actually they donot have services person from company side, at last I have to purchased DTH services from tata sky for my TV set. My complaints is to pay back my amount and take your setup boxes and dish set.
Your company independent TV is may be from Relience Group, if is real then how this company can cheat and fraud with customer, when you have taken the amount against DTH services and you are not able to provide the services, and how TRAI has given license for DTH services when you are not having sufficient infracture. I have questions of TRAI working in this regard also.

Now two more networks are blocked i. E zee and colour. I want to know regarding your instructions and panelty imposed on independent tv for there misdoing and harrasing their customers when these channels are available on all other networks why they are blocking them on the name of technical problem. It is clearly evident from this that they are not afraid of trai. They think they can play with the rules. One or the other day they are blocking channels one or other networks. Kindly show them your power and instructs them to telecast all networks uninterruptiely...

I purchased independent tv connection few days back. But from last 2 week there is no signal for any channel with erro 400. I tried to contact customer care no provided by the company but the no is frequently busy from last 1 week. Very poor service from independent tv. I want all the money back which i have paid to independent tv. I am going to file a case against the independent tv in consumer court. I have recharged the dth with independent customer app rs.372 but there is no signal and msg showing that your stb is not active contact your operater. I tried to contact customer care no thousand of times but it frequently busy. And unable to submit complaint. Payment id..1657042

I have sibmitted two complaints and now two more networks are blocked i. E zee and colour. I want to know regarding your instructions and panelty imposed on independent tv for there misdoing and harrasing their customers when these channels are available on all other networks why they are blocking them on the name of technical problem. It is clearly evident from this that they are not afraid of trai. They think they can play with the rules. One or the other day they are blocking channels one or other networks. Kindly show them your power and instructs them to telecast all networks uninterruptiely.

My independent tv connection is not working from last 4 -5 months, i have raised complaint multiple times on the customer care number[protected] and all the time customer care executive says that they have ceated the complaint number and my issue will resolve within 24 hours but still i am facing the same issue, no one has come to my home to fix this issue. They said the same statement all time. I become frustrated from this process.

I want my money back or to fix this issue.

My new complaint number - 1974036
Registered mobile number - [protected]

My dish no is [protected] with name rajesh kumar new housing bord colony sonipat 131001 haryana. I have urs conection in oct 2018 with 1 year validity plan for all channel, but more than 20 days my dish is not inworking no one channel in dish while validity till oct 19. So plz make sure cont. My service for all chanell. Thnx my mob no is [protected]

Respected sir/ma'am, we have taken independent setup box service 5 months before promised to show all channels by independent dth service. At first all channels r showing but slowly slowly all channels r gone and now situation is like no channels r coming at all. We have paid for one year subscr..., colour's marathi channel & zee all channels not working.
My customer id no. 042
F8a8e

Respeted,
Sir / madam
My dth set top box s. No. [protected] has not been working from 10-15 days. I called in customer care per day 3 to 4 time they said to me every time your complain had been registered and engineer will be reach your home 24 to 48 hours but still your engineer is not avialble now a day and your excutives is not given me complain no. Any time, today your executive said that to me that my complain was registered today but ur another executive gave me complain no. 2287780 as on 13/05/2019. Today 16/05/2019, aprox at 1:15 p. M. I called again in customer care with the above mentioned complaint number but there is no satisfactory response from the other side and your exicutive miss jyoti talk with me in high voice i have a voice record. I am also complained in "trai consumer help line and they given to me complain no. 1318585".
So you are requested to solve my problem.

I[censored] didn't respond then i will take legal action against your company in consumer forum

Pramod kumar
Set up box s. No. [protected]
Mobile no. [protected]

My self srinivas reddy, i have applied service center from (Independent tv) pantel technologies, and have paid amount of rs:20000/- on 09-feb-19, , till now they didnt send me any stock and then i requested for my amount back but they are not taking any action on this... And i have also given my f&f settelement letter also but there is no response...

Dear sir,
Since a month, one by one each and every channel is not working. I just can't see any show and they just show "we regret the inconvenience being caused due to non availability of this channel. We are working on the resolution and shall resume soon." it's been a month and i can't see any show. Channels like zee tv, colors, mtv, and many more are not coming. We just installed independent tv in january and it started giving us trouble in march. What kind of a service is this and also if i call you, it's always busy or else my call is not sent. Please take a strict action.

Dear team,

I never ever experienced these type of bad service in DTH industry. Day by day channels are stop performing in Independent tv & they selected there own Packs according to their convince (no option to select manual or online?) & another customer care number not at all connecting from last 2months, even though 2contact numbers changed by co., but no use.
Plz look into matter.

Independent tv, i subscribe the dth dish tv services for to set of tv @ rs 4000/-, since from last 15 days tv network is not coming, company is not having sufficient staff, and could to able to provide me services, and after subscribing the connection for dth tv services, day by day their services getting inferior in terms of channels reduction, and picture quality. So i want unsubscribe the services from independent tv.

Respected sir/ma'am, we have taken independent dth service 5 months before promised to show all channels by independent dth service. At first all channels r showing but slowly slowly all channels r gone and now situation is like no channels r coming at all. We have paid for one year subscription but now no channels r coming. Kindly look into the matter asap.

This is one of the worst dth service ever i have seen. We are getting this below error from past 6 days :
Error 6
E 87 filter is not enough

I have called the customer care 5 times in last three days and every day all i get to hear is "chaubees ghante wait kijiye" (Wait for 24 hours). Its been 72 hours before my complaint got raised and the issue has not been looked into. If you are not able to handle the customer complaints, why have a customer care where there are humans like robots who just say the same dialogues every time we call. Hoping for this to be resolved asap at least through this forum.

Hi team,

Could you please check below request. I called many times to customer care number, as of now call was not connected. I sent couple of mails on same, still no update.

Let me know what kind of support you are providing to customers?

First of all please respond the customer complaints...

I registered grievance complaint on your grievance has been successfully lodged and your docket number:131483

I hope you will respond this mail asap.

Thanks,
Harikrishna k

— forwarded message —
From: kodali chowdary
Date: tue, may 7, 2019 at 1:44 pm
Subject: re: channels are not working (Customer id : [protected])
To:

Hi team,

R u working on this. How many day required to call back?

I never seen this type of service from any other vendor.

On mon, may 6, 2019 at 11:57 am kodali chowdary wrote:
Hi team,

Channels are not working could you please check once and conform back.

Thanks,
Harikrishna k

Independent TV was installed at my place 3 months back and till now I am facing problems back to back. All the channels are getting freezed each and every minute. Agent at Subramanyanagar, Bangalore informed us this is very good and new dish and collected Rs.3, 600/- for one yeast

Employee related to Independent TV based at Bangalore is also not attending the calls from us. Earlier call center [protected] has changed to [protected] where no body attends the calls.

Please help me in getting the refunds.

It is very hopeless Dish.

Error 6
E 87 filter is not enough
Ek mehanese ye dish band he mene ek sal ka recharg keya tha fir bhi dish band he customer care ko call lagata nahi sabhi number band he plz help ya to muse mere paise vapas do help help

Channels are lagging and we are feeling uncomfortable in watching tv serials, please help us and check out our id no. [protected]. Please help us as we have given money for that. My mother is not able to see tv serials. For which i am feeling bad. So please continue our channels which are lagging. Our hd channels are also not coming so please continue it also. Thanks and please continue our lagging channels

Customer id : [protected].

Plan : freedom 1999

I had pre-booked independent tv (Formerly known as reliance big tv) connection because the pre-booking offer was hd and sd channels free for 1st year, but only after 2 to 3 months connection independent tv blocked my hd channels and then i registered a complaint but even after complaining and regular follow-up independent tv did not restore my hd channels services and now they have blocked most of the sd channels also.
Even after pre-booking and waiting for at least 6 month for subscription my hd and most of sd channels are blocked saying now it is not a part of my pack which is ridiculous.

And when i asked if independent tv is not restoring my plan then please refund my money they refuse to refund.