Independent TV Complaints & Reviews

I had purchase independent tv in jan 2019 with an offer 1 years all channels free and 4 years basic channels free. But within 1 month many channel are not showing even after given complant to customer care they are not replying. My setup box no.[protected]
Just want to know why did they give fraud offer and what to do now about this dishtv

My independent tv dth service is not working (Error code - 400). I registered a complain on 24.03.2019 with independent tv and. As per policy they were suppose to resolve issue with in 24 hours, but still problem is unattended. I had made so many reminder calls but no progress.
I had taken 1 year subscription and paid for the 1 year dth service in advance...
Vijay kumar sharma

My independent tv dth service is not working (Error code - 400). I registered a complain on 18.02.2019 with independent tv and. As per policy they were suppose to resolve issue with in 24 hours, but still problem is unattended. I had made so many reminder calls but no progress.
I had taken 1 year subscription and paid for the 1 year dth service in advance.

I registered for Independent TV in March 2018 and then first they hadn't given me the connection till December 2018 without any notice. Then they started showing all the channels under Freedom pack which were mentioned alongwith HD channels and it's a yearly pack.
After a month first they blocked HD channels and changed my pack into Marathi Manoranjan pack which I subscribed previously without my consent and lastly they blocked some more channels like Aajtak, UTV movies, other english movie and entertainment channels. When I asked them the reason they just answered that the channels were not in your subscribed pack as per our company but the channels are showing in my subscribed pack as per their website. Besides all that, they also block several different channels time to time for which I need to call and insist to start them.
As per TRAI rules dated 22 February 2019, it is enlisted that if someone subscribed for any yearly pack then the service provider won't alter their pack and also not them to pay more. But they aren't going as per the rules. I also have 2 more connections and facing same problem with them. Lastly I also want to mention that their customer care number mentioned in their site is not Toll free is really not.

S/N [protected]
CA ID 042B8B9A

I have subscribed to independent tv from 22nd december 2018 and they told that for one year all channels will be free including hd channels, however from february onwards they cut all the hd channels and also many more channels. Both the customer care numbers are not working, neither they reply to the email also. It's very disappointing. As a customer i have been harassed. The picture quality is also very poor. I am cheated by this company.

Independent tv committed that hd channel will work i had bought independent tv box and pack in 2500rs for 1 year include 12-13 hd channel but they stop working after feb 6 then i connect with customer care and agent they have nothing to say and just saying that wait for till 10 march and hd channel will not work after trai rules but they committed so thats not fair
So they should have to. Refund the money or activate hd channel br...

I have a independent tv connection with registered mobile no.[protected]. Since last three months they are not entertaining any complaint regarding channel selection. Today i also contacted them and they told that as per my previous package (For which i paid for full year), they will not provide the channels as promised neither can i select fta channels through its website.

They make their own package and provide the channels that we never watch which is certainly a violation of trai guidelines. Neither they are ready to refund my money. Hence would request you to please look into it on urgent basis.

Dear sir i have paid booking of big tv rs 500 paid on march 2018 but still i have not got connection. But now i need refund of my amount

Booking number 12502134 for refund

I have return so many mails and twitter no response

Had made the payment of rs. 499/- as per-booking charges on march 1st, 2018 for reliance dth service from reliance big tv ltd (Name has recently been rebranded to independent tv). Initially i got a booking id "0" the installation was to be done with 30-45 days later may 2nd 2018, i got a booking id 12502134and the service should have been started by the mid of september 2018. However, no installation has been done till date and neither there is any proper response from the customer care. Every time i have called at the customer care i have got the same response which is "installation will be done within a week". However, 12months have passed from the payment yet no installation done. Now i required refund of my deposit amount

Thanks raghunatha
[protected]

Dear sir,
I am having a big tv connection, now independent tv with 2 year pack. My set top box is not working at all and thus not able to use the dth services. My complaint was lodged for replacement of stb for scn[protected] on 09.11.2018. Since then i am closely following up with customer care and company officials, but all in vein. Please arrange to replace the stb at the earliest.

My independent tv dth service is not working (Error code - 400). I registered a complain on 17.03.2019 with independent tv and the workorder no is 1656485. As per policy they were suppose to resolve issue with in 24 hours, but still problem is unattended. I had made so many reminder calls but no progress.
I had taken 1 year subscription and paid for the 1 year dth service in advance.

Stb related escalation customer id [protected]

Hi team,

I am a independent tv long term customer, but last one month i have facing stb problem, i have registered many complaints but no one visited at my premises for resolving my issue.

Every time i have received a sms from company your service request has been closed, however my problem not resolved and no one visited at my home

Kindly escalate this matter i am not able to view anything

Regards,
Prabhat sharma
[protected]
[protected]

Dear sir

Many times i have call to customet care regarding unable to view most of channels.

E. G hollywood channels sports channels and news channels.

Id no [protected]. Firoj dal

At the time of purchase i was prommised to view all the channels for one year. I want to know the reason for that.

I want quick respodse from your side to avoid furthet complaints

Your customer

Firoj dal
[protected]

Sir, my name is rajkumar dash, my mobile number is [protected]. My independent subscribe id is [protected]. I have bought independent tv stb with rs 1999 freedom pack. They commentment all normal channels are watch 1year absolutely free. But now they have out some channels. And they tell to me if i watch those channels, so i have paid extra cost for those channels. Sir please tell me how can i do?

Independent tv have looted me they are fraud from last 1year they are not refunding my money. On 1st march 2018 i had paid 500 for preebooking amount for dth service and as per their promise it was to be installed within 30-45days but it didn't so they promised me to give refund and ispite of sending mail with all my bank details for more than 100 times still the haven't replied and even customer service is saying they can't help. I need my hard earn money back.

My independent tv customer id is [protected].
I applied for connection in december 2018. They offered me all channels including 11 hd channels for one year and free channels for 5 years.
For almost one month, there was no issue.in january first hd channels were off and now sd channels are also went off. I called customer care but could not connect for almost one month. I asked my brother to call customer care from banglore. He was told that they will refund the amount and take back equipment.
Two days ago i called customer care independent tv and asked about my problem and they say you have to pay for these channels.
I request you to take strict action against independent tv so that it can not violate the rules of trai in the future and 11 hd and sd channels are restored.
Thanks
Fayaz bukhari

My independent tv dth service is not working (Error code - 400). I registered a complain on 14.02.2019 with independent tv and the workorder no is 1652253. As per policy they were suppose to resolve issue with in 24 hours, but still problem is unattended. I had made so many reminder calls but no progress.
I had taken 1 year subscription and paid for the 1 year dth service in advance.

Toll free number independent tv - [protected]

While watching the tv i am getting continuously black screen after every few seconds and therefore unable to watch the tv. I had recently taken this connection and having this issue since then... If this connection goes like its going currently, i am afraid i need to change it sooner then. So i am looking for somebody who can resolve this issue asap.
Take it as high priority

Consumer id is.[protected]. I had booked this independent tv on 01/05/2018 with an online payment of 1999/-rs, and company told me that they will install it with in 15 days. Now 9 months are completed they are still saying that it will take more 15 days or more to complete your installation. Kindly ask them to return my money and cancel my product. My booking id is a12976110
Thanking you
Dinesh kumar

Even after nearly two years reliance big tv/independent tv have not refunded the deposit amount
. Customer id: 12513619 they are postphoning refund simply asking details from the depositor.
Request to take with the concerned and arrange for refund.
Regards
V. Sridharan
Trichy

On thursday, 28 february, 2019, 11:30:44 pm ist, venkat giri wrote:

Dear sir,
The requisite details are as under
Customer id: 12513619
Customer name: sridharan. V
E-mail id :venkat [protected]@yahoo.co.in
Contact no : [protected]
Bank name :city union bank ltd.,
Bank a/c no :[protected]
Ifsc code :ciub0000263
Branch :thillainagar, tiruchirapalli
C26, 11th cross
Thillainagar
Tiruchirapalli-620018
Pl. Note that it is more than a year since i have paid the charges. There had been no response from independent tv (Formerly reliance big tv). The earliest communication was on 24/01/2019 thro'sms to my mobile remember.in response to this replied for refund. But till date no reply except for this e-mail. Till date none of your representative contacted me on this subject.
In all good faith pl. Refund the amount immediately to the bank the details of which are as above.
Your urgent action under intimation; is solicited.
Regards
V. Sridharan
Trichy
[protected]

On thursday, 28 february, 2019, 9:01:07 pm ist, customer care wrote:

Dear customer,

Greetings from independent tv!

We would like to inform you that our representative (S) have been trying to contact you pertaining to the installation of dth equipment but due to your unavailability, they were not able to process this activity.

In accordance with the new regulations set forth by trai, we had to incorporate certain changes in our existing plans and our older packs are no longer available. Since you had booked a new independent tv connection with one of our previous packages, we won’t be able to offer you the same in the present phase of revised regulatory regime. As a result of this, we are initiating a refund of the amount already paid by you.

In order to complete the refund transaction, we willrequire the following details.

Booking id customer name email id contact no. Bank name account no ifsc code branch


Kindly send us an email with the aforementioned details on [protected]@independenttv. Inand be rest assured that the paidamount will reflect in your account within 7 to 10 working days from the date the refund is processed.

We expect your response in the next 3 working days. If you still have any queries, then please contact us at [protected].

Looking forward to serving you again!

With regards,
Team independent tv

As you can see everyone is complaining about same thing that you guys do fraud, first you sell your connection by giving maha bachat pack and now you guys changed plan without any information, and this is not trai rule, its your company decision. How can you guys take our money on the name of maha bachat pack and give us your cheap pack, this is fraud. Now you guys have to face legal actions for this.