Independent TV Complaints & Reviews

My stb signal lost before 3 or 4 month. But no supported by independent tv customer care. Plz help me
Big cheating with customer and all customer care number is suspended not suport please halp and punish for this cheating with all customer

This is very serious we have purchase 1 year subscription of 1900 +500 booking online
And we have not seen more a time

Please issue case this company and recall this situation and next time not cheat anyone

Dear independent tv team,

I am writing this email to bring to your notice that even after 10-15
Calls and emails i am still unable to get my issue resolved, from the
Day i have installed your set top box, its not working properly,
Firstly it was 10-15 channels now its totally disconnected/stopped. I
Tied contacting your customer care team through all numbers shared by
The installation team, however no action is done so far, your customer
Care team simply give lame excuses that there is some technical issue
And services would be continued soon, at first they mentioned 1st of
June than 19th of june, now 2 july, now 3rd august.

They simply disconnect my calls without even listening to my concern,
Now i now what kind o[censored]seless people are working with this company
And what kind of customer care joke you guys are playing with
Customers on the name of support. I am not sure what kind of service
You people are providing and what gains you are getting by making
Customers fool. I have waited enough and now i have no other option to
Go in the shelter of consumer court, i have already registered my
Complaint with the docket number "1398413".

Its my humble request to kindly refund my amount that i have paid for
Your service.

My customer id is [protected]

On october 2018, independent tv was installed at my home but after 2-3 months the service was stopped and last few months i face the disconnection issue.

Currently, i have taken the service of another dth provider.

I had called many times on customer care, send mail to their mail id but i did not receive any response from them. I am attaching a sample mail that i had sent to independent tv for your quick reference.

Now, i want my money refund. Please help me get my money back.

I will be very thankful to you.

Thanks!

My contact no. [protected]

We have purchased independent tv set box but for the last 2 month there is no service from independent tv. Independent tv said they will provide all channels for 1 year just in rs.3800. We have given it but after 2 months of purchased there is no service. I have no faith in this company now and i want my money refund.
We tried to call cc number and agent number also but no one is responding

Dear sir,

We have purchased independent tv set box but for the last 2 month there is no service from independent tv. Independent tv said they will provide all channels for 1 year just in rs.2400. We have given it but after 5 months of purchased there is no service. I have no faith in this company now and i want my money refund.

Regards,
Prasanta kumar mohapatra

Dear sir,

We have purchased independent tv set box but for the last 2 month there is no service from independent tv. Independent tv said they will provide all channels for 1 year just in rs.2400. We have given it but after 2 months of purchased there is no service. I have no faith in this company now and i want my money refund.

Regards,
Jivabhai parmar

I have taken the connection of independent tv on march 2019. But after one month they discontinue the most channels and again after one month they completely discontinue the broadcast of channels. When i call the customer care to refund my amount which i have paid, he said they follow the instructions of trai. I told him that trai has given instructions to broadcaster to refund the amount if customers are not interested in you pack or services. But independent tv completely denied to refund the amount. Till today neither they telecast the channels not refund the amount which i have paid. Independent tv has completely discontinue its customer care services.
Name - narendra pratap singh
Set top box no.-[protected]

Hello sir/ma'am,
My self diwakar sharma. I've purchased independent tv with amount of 3000₹ for 1 year in march month.in a starting, this dth working fine but after few days some channels has been stopped. After that star channels has been stopped & after that zee channels has been stopped & at last all channels was not working. I've tried so many times to connect with independent tv via customer call but they were not giving me any response. I request to you, kindly refund my amount from this dth service. So that i can purchase another dth service.

Kindly refund my amount of subscription for one year as i am not getting signals from last month or more, earlier also i am facing the problem of discontinuities of channels of star tv and zee tv. I am totally unsatisfied with the services provided by you. Kindly refund me for my loss caused because of discontinuities of services provided by you. I am not receiving services from last four months, i have paid charges for one year in advance and getting this sort of services is totally unacceptable. Firstly if you can plz resume the services with the immediate effect and refund for those days of no services provided by you.
Kindly look into this matter on priority basis.

If you are not able to resume your services with immediate effect then refund my money as soon as possible. I can't tolerate this kind of services any more.
I have to switch to another company.
If i doesn't get any response in one week i will file a case against you in consumer court and won't let you do these frauds with the so many customers like me who trust you and pay for one year in advance.

I took independent freedom pack of 1 year and paid 2500 rupees at dealer.. Since i got connection problems from day 1 it's never end till their aburupt withdrawal of services in june. No response from customer care for signal losses, struck pictures, or withdrawal of some channels without any information.
After long await finally decided because of no hope in this dth operator to resume chanel's. I want to claim my entire amount i paid to be refunded. Kindly direct operator for same

Dear Team,

Sr No.[protected], had subscribed one year subscription on March 2019, after one month Star channels are discontinued when I contacted to a busy customer care calls are impossible to their customer care number then I send a mail to them after 20 days they replied that Star channels are resumed on your set top box, but after 10 days whole service is disconnected, customer care was not contacted as previous, then I had send mail to customer care, had made 3 reminders with in 20 days but they don't reply on single mail till now. Had never seen such a pathetic service they cheat us and made money unlawfully.
Now I want my whole money to be refunded.

Regards
Balram

I made a payment for I installation of Independent TV at my home and they assured that the installation will be done within 15 days. And when my installation was not done within the given time I called to their helpline number and they told that installation can't be done in your area and we will provide you a refund and share us your bank details and I did the same. But haven't got any refund in 15 days so I called again and they told me to again mail my details and so i did that again but then also i haven't got refund.
Then I called again and they said that the process is taking time and you have to wait.
They are doing it continuously and neglecting the refund and it's already more than 8 months.
Please help me And I am enclosing the payment receipt.
Thank You

Dear sir, i had booked reliance big tv dth connection on 5th march 2018 by paying rs 500. It was installed on 03 january 2019 with a cash payment of rs 2000, cash collected extra rs 500 as per big tv booking offer. This connection was with a promise of all hd and sd channels free for one year and all fta channels for 5 years. Now from 2nd feb 2019 all hd channels stopped working and now stopped sd channels. Whereas as per our information trai has confirmed that all long terms plan will continue till their validity. My customer id is [protected], cont phone no [protected]. Alternate no [protected] i am already sent the three mail sent till today i did not received any reply from your side, please refund my money at the earliest and take your set top box and accessories as i do not wish to continue your services at any cost due to your company irresponsible behavior.

Thank you

Umesh b m

Ph no [protected]

Kindly refund my amount of subscription for one year as i am not getting signals from last month or more, earlier also i am facing the problem of discontinuities of channels of star tv and zee tv. I am totally unsatisfied with the services provided by you. Kindly refund me for my loss caused because of discontinuities of services provided by you. I am not receiving services from last one month or more, i have paid charges for one year in advance and getting this sort of services is totally unacceptable. Firstly if you can plz resume the services with the immediate effect and refund for those days of no services provided by you.
Kindly look into this matter on priority basis.

If you are not able to resume your services with immediate effect then refund my money as soon as possible. I can't tolerate this kind of services any more.
I have to switch to another company.
If i doesn't get any response in one week i will file a case against you in consumer court and won't let you do these frauds with the so many customers like me who trust you and pay for one year in advance.

I had taken a two year all channels package with further 3 years of free channels (Total 5 years) by paying the full subscription amount for 2 years. Its now little more than a year and the independent tv (Earlier bigtv from reliance) have failed to broadbast channels regularly. There have been intermittent stoppage of channels running to months without any relay. We missed to watch entirely the ipl 2018 and world cup 2019 matches due to this. They take out certain channels without any notice. They dont even tell us when the services will be resumed. Their customer care is very pathetic and keep promising resumption of tv channels in next 24-48 hours but the promises are never kept and are for months together the channels are not broadcasted. I am really fed up and request the suitable authorities (Trai?) to take up these matters with independent tv who are playing with lakhs of subscribers by collecting money and not honouring to provide services. I am really helpless as i dont have any clue as to who to contact regarging the issue and get the whole refund from them for disruption of services. Please help me resolve this issue as i am stuck with a very bad service provider like independent tv (Formerly bigtv

I took new connection of rs 1999 in september 2018 by saying services will be given for a year, but some of the channels stopped in march aprail 2019 and from jun 2019 it is completely disconnected without any notification, and there is no customer care number working, i want my money to return or give service for whole year
Independent customer id: [protected]
Contact no. [protected]

I booked my independent tv online on 02 march 2018.. I got connection on 01 september 2019... Since than service quality is poor... Several time no channels have been received by the dth... Meanwhile they stopped some channels to be telecast on dth... Now a regular disruption of services from last one and half month... Kindly refund my amount to me... I, nomore, want to continue with independent tv.

I have independent pack since 6 month but from last 2 month there is no any channel are working, all the time it shows error message and customer care number not reachable too.
If we connect with customer care, it always revert we are working but still it's not resolved, it's my humble request

Please refund my money, so that would be able to use other cable operator

Sir i had pre booked independent tv in mar 2017 but installation could not done within promised time and finally company denied to install the tv set-up box. I had applied for refund on 28 mar19, 16 may 19 and 04 jun 19 on company email and spoke customer care about 20 times but denied to return my money of rs.500. They do not give any compensation.

I book independent tv new connection my order is confirmed on23nov 2018
My booking id is-r[protected], in january independent tv told ur not able to setup ur connection, so u provided ur bank details, i will refund money within 7 working day, till date not refund money please help wt i do
Phone number is use for booking is [protected]
I paid 1999 rs for booking
Thanks