Independent TV — channels not available in independent tv

Address:

375/4 Indiranagar, Lucknow, Uttar Pradesh, 226015

Independent tv launched freedom pack for rs 2250 for a year. Which promised total of 300 channels including 12 hd channels. I had opted for this pack for one year. But now all the hd channels have been removed. I have been migrated to a new mahabachat pack after the trai regulations changes. But according to trai regulations, customer should get to choose the channel or the pack should be continued without any changes to the channel list until the last plan lasts. But changes were made (Channels reduced drastically) without customer consent. Further, since all star channels are not available, due to technical reasons. No response from independent tv team, no one in customer service picking up phone. This is unfair business practice and the concerned authorities (Trai) should take necessary action.