Independent TV Dth — dth connection not installation till now

Address:

Sector 7 C, Chandigarh, Punjab, 160019

I wish to complain about independent tv dth service that i, hemendra singh purchased on 26th december 2018 and paid 1, 999, booking id - r[protected] at sector 7 c, chandigarh 160019 to book the service i am complaining because it's been over 08 month and still i have not received my new dth connection service at my requested address. I was promised that new dth connection will be installed in 10-15 business days. To resolve this problem i would like independent tv to refund my complete booking amount that is rs 1, 999.0 as the company has failed to fulfill its promise. I have called their customer care many times to get the resolution to above-mentioned complaint but other than same old excuse i have not received neither any satisfactory resolution nor any assurance that problem will be solved. When i first learned of this problem, i contacted their customer care and was told on many occasions that my new dth connection will be installed shortly but nothing happened. I believe that this response is unfair and very unprofessional. Their customer care representative kept on lying about the installation period and hung up the phone on me when i raised a complaint about the above-mentioned issue. On many occasion, i asked for a refund of rs 1, 999, since they could not fulfill their promise but they refused bluntly. I look forward to hearing from you as soon as possible to resolve this problem and i request for complete refund of rs 1, 999.0