Independent TV — fake assurance

Address:	137, 4th Cross, Rifco Shanthiniketan Layout, 560049
Website:	www.independenttv.in

I have subscribed for independent tv connection by pre booking paying rs500 and after 3-4 month we got the installation on which we have paid 1750, it was a freedom pack of rs 2250 for 1 year, which promised total 300 channels including 12 hd channels, but now all the hd, hindi and few kannada channels have been blocked. And whichever were running are also has disturbance (Unable to see any of the channels). They have promised for 1 year and it is just 6 months completed it's been moved under trai regulations. After trying from past 15 days to contact the customer call, got connected on 7th april and i was told that as per government policy we have to pay for the channels which we like to view. We also know that the government has started a new trai rule that we have to pay only for the channels we select. But the freedom pack they have promised before that, they should apply the trai regulations for the new customer and not the existing customer, of course they could have asked us for the channels of choice that we would like to view and should have continued. But without informing the customer they have blocked all the channels that we view and whichever were open in the condition can not be viewed as each and every second intermission. We have subscribed for independent tv connection because they offered/advertised for the freedom pack, in between how they can do this asking the customers to pay for channels before completion of their promised period.? It's in justice.