Independent TV — installation was not done in given time

Address:	Udham Singh Nagar, Uttarakhand, 262405
Website:	Independenttv.in

I have registered for a new set top box by pre booking id no.14525881 on 16/03/2018.
As per the message received while booking (Congratulations for booking your rbig tv connection. Installation will be done between 30to45 days. Your booking id no.14525881. And no. Of connections 1)
Today 254days are over (25/11/2018) i have not been received the product. I contacted the customer care many times they are saying that the set top box will be installed within one week.
A number of messages (Emails) sent to them but there is no reply...