Independent TV — no connection provided nor the refund even after one year

Address:

No: 5/28, Crescent Rd, Kottur Gardens, Adyar House, Kotturpuram, 600085

I purchased the independent tv subscription for rs. 1999.0 on 3rd jan 2019 and received sms for customer id [protected], but there is no connection provided till date,
Name : abhishek srivastava
Address : plot no 260, 11th street, kuberan nagar ext. Madipakkam, chennai 600091 tamilnadu.
Mobile:[protected]
Customer id _ [protected]
Booking id - r[protected]
Date of purchase - 2nd jan 2019
Payment ; credit card.
Requested for refund and was promised to be provided but no response after that and no refund been provided