Independent TV — no installation despite booked online 2 months ago

Sir, i booked your independent tv online on 3 november 2018 by registered mobile no.[protected] but till date no installation has been done by your company. Your customer care company members only repeatedly giving time saying that it will be installed in 48 hrs but till know no installation has been done. Your independent tv distributor not picking up my phone as he know me personally also but dont know what he has problem with me i think so he deliberately delaying the installation. I kindly request you to take strict action against your distributor and against my this complaint other i am going to take legal action against your company.
Thanku