Independent TV — not broadcasting star network channels

Since last 10 days they are not showing star network channels. Reason they are telling is technical problem. Last 3 days the message is display that star channels will resume on 26 april 2019. Now they are telling they will refund the amount in our account balance but will not start star cahnnels.
Pleaze help us to get this channels as it is month of ipl we already missed 10 to 12 matches.. Please intervent in this matter. And solve asap.