Independent TV — not following trai's guideline, restricting for channel selection

Address:	H Block, 1st Floor, Dhirubhai Ambani Knowledge City Koparkhairne, Navi Mumbai Mumbai - 400710 Maharashtra (27), Raipur, Chhattisgarh, 492099
Website:	www.independenttv.in

Dear sir/madom
I having s. No.[protected] from 18-dec-18 for freedom pack, but suddenly they changed my pack with the name of trai's new guidelines, they have taken money in advance for providing channels for 1 year i. E. (Up to 17-dec-19) now they also not allowing for selecting channels, neither there website, nor there mobile app, not even there customer care resolving the issue, they providing un-subscribed channels according to there choices, awaiting solution from your end.