Independent TV — over time limit of new connection

Sir I booked my connection17 oct 2018 in independent tv my booking I’d isDear Customer, Welcome to Independent TV family your Booking ID - R70004639 and Installation will done within 10 to 15 working days.but 26 oct another message will comeDear Customer, Your workorder no is 562809, and your Customer ID is [protected], your installation will be completed shortly.Independent TV&Dear Customer, your service request number is 552365, and tentative resolution time is 24 Hrs .Independent TV.but my coonection not done today 20/11/2028i call customer care they always said sir seven day time will be tekan but they could not answer properly so plese refund my money 1950r/s it will paid by online my account.