Independent TV — pathetic service/ paused relay

Address:

Shimoga, Karnataka, 577401

It's been 2 months now none of the channels play continuosly. Relay gets struck or paused now and then. Also channels get automatically changed unsure if it's due to software update. Never faced such problems with other operators. Unable to contact customer support as all numbers are out of order or calls are never answered.
Is there any solution. My subscription is valid for another Seven months. How can I claim refund? Any pointers here would help and appreciated.