Independent TV — reduced my channel without notifying me

Address:New Delhi, Delhi, 110043

As i have taken new dth connection from independent tv as full one year subscription in dec 2018 but now from feb2019 they are frequently reducing channels as they have reduced all hd channels and also english and hindi movie channels with all cartoons channel without notifying me as my plan was for one year how they have reduced my channels. Payment was also fully paid for one year now they are saying give more money to see channel which were cut down. Please take necessary action against them so that i can review my all channels as per my pack
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They said they will give free channels for one year and now everyday they unsubscribe our channel and I have contacted operator and his not responding positively and always says that he will come yet he didn't come, very poor customer service and customer care is not picking call.

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